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Atrium Palace Hotel

Kuibyshev St., 44, Yekaterinburg 620026, Russia
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Atrium Palace Hotel
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Ranked #16 of 48 Hotels in Yekaterinburg
A recent review
5 of 5 stars reviewed 1 week ago
Carl R Huddersfield, United Kingdom
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125 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • English first
  • German first
  • Russian first
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English first
  • All months
    (125)
  • Mar-May only
    (33)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (32)
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Huddersfield, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Been visiting this hotel for nearly 14 years and spent many happy times here. It is no longer the only 5* hotel in Yekaterinburg but can still hold its own with the competition. Rooms are spacious and spotlessly clean. Service is superb with staff at all levels courteous and efficient. Don't miss the breakfast, it's the best hotel breakfast in... More 

Was this review helpful? Yes
Atrium P, Менеджер по обслуживанию клиентов at Atrium Palace Hotel, responded to this review

Dear Guest, Thank you very much for your loyalty and review you have posted on Atrium Palace Hotel on TripAdvisor site. We are really very happy that you have enjoyed your stay with us and we trully believe that our approach towards the guests has brought us a success. We are looking forward to welcoming you back to Atrium Palace... More 

Bratislava, Slovakia
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 30, 2015

This hotel used to be the best hotel in the city just 15 years ago, unfortunately nothing has changed there since. Everything is getting old and used and the general feeling in this hotel is poor. Breakfast bar is tragedy and joke together. They will really need to make big changes if they will want to follow the main competitors... More 

Was this review helpful? Yes
Atrium P, Менеджер по обслуживанию клиентов at Atrium Palace Hotel, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very sorry that the total impression was below your expectations.I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance... More 

Rudolstadt
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 7, 2014

Stayed the 2nd time during a Business trip. Located in the centre in Walking distance to restaurants and pubs,it is a real good base for a stay. The traffic is much less horrible compared to Moscow or St. Petersburg, so you get easy access to the airport within 30 minutes. Hotel is adjacent to the World Trade Center, a modern... More 

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Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear Guest, Thank you very much for your review you have posted on Atrium Palace Hotel on TripAdvisor site. We are really very happy that you have enjoyed your stay with us and we trully believe that our approach towards the guests has brought us a success. We are looking forward to welcoming you back to Atrium Palace Hotel. With... More 

Melton Mowbray, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 1, 2014

Stayed at this hotel for a medical conference, the room was clean & comfortable. Staff were very helpful at all times. The location of this hotel is excellent and within walking distance of restaurants and bars in the area. The hotel has a coffee shop / wine bar, which is a great place for meetings. Bear in mind that this... More 

Was this review helpful? Yes
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

ear Guest, Thank you very much for your positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Atrium Palace Hotel. We greatly appreciate your words as it is very important to know what we need to improve to make your stay much more comfortable. We are... More 

Marina di Castagneto Carducci, Italy
Level Contributor
66 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed April 9, 2014

I was in Ekaterinburg on a business trip and the event was at this hotel....known for being the first 5° hotel in this city. It is definatly not a five str now and dont believe it could ever have been! Not so much in so far as the staff is concerned, they are willing to help although not with a... More 

Was this review helpful? Yes
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry you received poor customer service from some of our staff which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take... More 

Ljubljana, Slovenia
1 review
5 of 5 stars Reviewed March 4, 2014

As a business traveler I was very satisfied with the hotel room and service. The only problematic thing I ran on was a little bit complicated way of connecting to wireless network. As a notebook user I would be also satisfied with wired access.

Review collected in partnership with this hotel

Was this review helpful? Yes
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear Guest, Thank you very much for your positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Atrium Palace Hotel. We greatly appreciate your words as it is very important to know what we need to improve to make your stay much more comfortable. We are... More 

Yekaterinburg, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

I was lucky to live in a hotel Atrium Palace last few days watching over a delegation of my jobs company veteran and would like to share with some impressions of time staying in a hotel. My room was nice, clean and pretty hospitable all over the time. Restaurant La Ronde based on the second floor of a hotel surprised... More 

Was this review helpful? Yes 1
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear Guest, Thank you very much for your positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Atrium Palace Hotel. We greatly appreciate your words as it is very important to know what we need to improve to make your stay much more comfortable. We are... More 

switzerland
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 27, 2013

yes indeed ...the interior of the hotel is spectacular....and thanks to the atrium it is quite palatial...check in was efficient and swift....the room very comfortable...quiet and well furnished..it was well serviced....the bathroom was fine.....the tv had a good variety of channels...including one of my favourites:' russia today'...the breakfast was excellent indeed with a delicious variety of dishes...both hot and cold....2... More 

Was this review helpful? Yes
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear Guest, We would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Atrium Palace Hotel. We greatly appreciate your kind words about various outlets of our hotel. We are pleased to know that you... More 

Monterrey, Mexico
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 1, 2013

I stayed 3 nights for a business conference and was pleasantly surprised. The hotel is not 5-stars, as I had seen it rated on numerous sites, but still it was a solid 3+. Nice, clean, comfortable, good food, good customer service and friendly employees, had no problem with English or Italian, and all in all is quite recommendable. Well located,... More 

Was this review helpful? Yes
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear guest, We would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Atrium Palace Hotel. We greatly appreciate your kind words about various outlets of our hotel. We are pleased to know that you... More 

Moscow, Russia
Level Contributor
62 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed August 1, 2013

The first thing one notices on entering this hotel is the modern and spacious 8 story high foyer. A number of the staff spoke good English and all were attentive & helpful. Our room was spacious and quiet. The curtains (often a shortcoming in hotels) cut out most of the light. Breakfast was very good in the restaurant - an... More 

Was this review helpful? Yes
Lydia S, Менеджер по связям с общественностью at Atrium Palace Hotel, responded to this review

Dear Guest, We would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Atrium Palace Hotel. We greatly appreciate your kind words. We are pleased to know that you have enjoyed your stay with us.... More 

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