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Holiday Inn Chelyabinsk-Riverside

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Universitetskaya Emb., 18, Chelyabinsk 454016, Russia
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Holiday Inn Chelyabinsk-Riverside
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Holiday Inn Chelyabinsk-Riverside
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118 reviews from our community

Traveler rating
    63
    41
    8
    4
    2
See reviews for
2
13
8
77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Paris
Top Contributor
87 reviews 87 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've been in many Holiday Inn all over Europe and it's not always guarantee of quality. In this one, you can go safely. Welcome in english, with all detail about the hotel, free 15 minutes coupon for massage. To go to the room, corridor are not straight forward like in most hotel, but don't worry you will find the room.... More 

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Yekaterinburg, Russia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 31, 2014

The hotel offers good price for a weekend. It has free parking that’s absolutely useful if you travel by a car. A standard room is big enough for comfortable staying of two adults. It has everything necessary: a comfortable bed, a sofa, high speed internet. Stuff is polite. Breakfast is nourishing. Plenty of delicious meals. The hotel has few negative... More 

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Елена С, General Manager at Holiday Inn Chelyabinsk-Riverside, responded to this review

Dear Vasily V, Thank you for choosing of our hotel. We strive to make everything to feel you at home providing comfortable furniture, high speed internet and high quality of prepared dishes. Unfortunately we cannot change the building project but next time we promise to provide you with a room easy to find. You are always welcomed in our hotel.... More 

Garmisch-Partenkirchen, Germany
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

This was my first time at this hotel, and, I must say, it was a very pleasant surprise. First of all, the room was bigger than any other I have ever stayed at similar class hotels in Western Europe, USA, and Asia (Tokyo, Seoul). The room was clean, with a big bottle of mineral water offered as a welcome treat,... More 

Was this review helpful? Yes 1
Cambridge, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 23, 2014

Been here three times. Staff is always helpful. Front desk is always nice and hospitable. BUT... my most recent time there on march 21st 2014 I was eating breakfast with my girlfriend. I usually like eating breakfast there because it's convenient. over priced but it's nice to not travel anywhere to get food when your jet lagged. anyway. we were... More 

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Lilia K, Director of Sales at Holiday Inn Chelyabinsk-Riverside, responded to this review

Dear MicheleDavid86, Thank you very much for staying with us at the Holiday Inn Chelyabinsk-Riverside and for your comments here on Tripadvisor. I was disappointed to read that your stay with us was negatively affected by the service you received from our restaurant. Rest assured that this issue will be looked into. We will be taking steps to make sure... More 

Chicago
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 27, 2013

I have never been treated so badly by hotel desk staff in my life! I went up to the the desk to politely say that my room key wasn't working and without a hesitation the desk staff asked me to pay for my bill, as if they were asking my to leave. I wasn't supposed to check out until the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Chelyabinsk-Riverside, responded to this review

Dear azndncr, Thank you for taking the time to convey your comments regarding your recent experience with us. We read with much concern the troubles you had with us. I sincerely apologize for the service you received from our staff was less than satisfactory and truly sorry that your stay with us did not live up to your standards. This... More 

West Midlands
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed October 21, 2013

This hotel gets worse every time I visit it. I was there for 4 nights last week on a business trip. The quality of bar and resaraunt service is usually dreadful, but on this trip, the hotel exceeded itself and reached a new low. My first impression on this visit was that the hotel had acquired a new "feel" -... More 

Was this review helpful? Yes 2
Lilia K, Director of Sales at Holiday Inn Chelyabinsk-Riverside, responded to this review

Dear "Jijay", Thank you very much for staying with us at the Holiday Inn Chelyabinsk-Riverside and for your comments here on Tripadvisor. I was of course not happy to read the headline and most of the content of your comments (I don't think any Director of Sales would be) and I am sorry that we did not deliver the hassle... More 

Yekaterinburg, Russia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2013

I stayed in this hotel for two nights in September 2012, and liked both the premises and the hotel's location that is close to the city center and yet away from the noisy highways. I was especially charmed by the professionalism and exceptional hospitality of the personnel. Thank you! Yulia

Was this review helpful? Yes 2
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

The hotel is small but very clean and the service provided was above my expectations. The location is not so good, but if you take a taxi it will take approximately 5 minutes to get to the center of the city. The rooms are clean and well isolated, during my stay I did not have any problems with noisy neighbors.... More 

Was this review helpful? Yes 1
Yekaterinburg, Russia
Top Contributor
60 reviews 60 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 30, 2013

In this hard labour city, Holiday Inn Riverside Chelyabinsk provides a welcome respite from the dirt and noise. It is thoughtfully located in a less polluted area and you can even spot a glimpse of nature nearby. It is a business hotel of course, but we went on a weekend city break and will never regret choosing Holiday Inn. It... More 

Was this review helpful? Yes 1
Orlando, Florida
Top Contributor
118 reviews 118 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 19, 2013

East of the Urals you expectations diminish. In this former closed city is a rising business & tourism culture where the folks at the Holiday Inn are getting it right. From the front desk to the restaurant staff everyone treats you with great service. The housekeepers maintain the rooms in immaculate order. If you want a real treat check out... More 

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