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Renaissance Samara

#5 of 34 Hotels in Samara
Certificate of Excellence
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Novo-Sadovaya St., 162 V, Samara 443011, Russia
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273 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norsholm, Sweden
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I must say that the staff working in the loby is among the best and most helpfull I run into. they helped me with some special arrangement and come up with nice ideas to help me out. They realy exceed my expectations. this is perhaps one of my most memorable stays at a hotel. The food here is very good... More 

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Warrington
Level Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I actually enjoyed staying in the hotel, mainly because the service was excellent throughout. From check-in the restaurants, service was polite, friendly and efficient throughout. The rooms are quite small and in need of refurbishment. Little things need to be improved, like the quality of the bath towels. Not the best selection of food in the restaurant. Quality of food... More 

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Natalia S, Manager at Renaissance Samara, responded to this review

Dear Guest, First of all let me thank you for choosing the Renaissance Samara Hotel during your visit to our city. It’s always a great pleasure for us to have you as our guest. I would also like to especially thank you for taking your time to share your comments on the hotel as they are really valuable for us;... More 

Warsaw, Poland
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 6, 2015

The hotel is 40 min from airport, good and clean rooms/facilities. Comfortable bed. No free wifi in rooms. I stayed just for a few days but I recommend the hotel and I will return next time I will be in Samara.

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Natalia S, Manager at Renaissance Samara, responded to this review

Dear Guest, First of all, let me thank you for having chosen the Renaissance Samara Hotel during your visit to our city. It’s a pleasure for us to have you as our guest. I would also like to especially thank you for taking your time and sharing your comments on the hotel. With a mission to provide superior customer service,... More 

Moscow, Russia
Level Contributor
78 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 stars Reviewed January 27, 2015

The hotel is rather old. Well-known in Samara. Not inn the center of the city. Close to the Volga river. Ask for upper floors for better view. Be aware of traffic in busy hours to/from the center of the city - it's terrible. The rooms are good, breakfast is also good.

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Level Contributor
131 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 stars Reviewed December 7, 2014

the review title says it all . My experience was dreadful, from dirty water, noise pollution , and a poor location too. The ibis next door is much cheaper , and in my opinion Marriott should revisit this hotel, to correct many maintenance and design issues. Service is cold , and rate too high.

Was this review helpful? Yes 1
Natalia S, Manager at Renaissance Samara, responded to this review

Dear Guest, First of all let me thank you for having chosen the Renaissance Samara Hotel during your visit to our city. It’s a pleasure for us to have you as our guest. I would also like to especially thank you for taking your time and sharing your comments on the hotel. I was really sorry to learn that you... More 

United Kingdom
Level Contributor
411 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 498 helpful votes
3 of 5 stars Reviewed August 30, 2014

I have stayed here once before many years ago and a problem with a neighboring hotel saw me back here recently. The Renaissance dresses itself up with riches and the impression of being a quality and distinguished place. I guess it some ways it is, the floors are marble, the rooms are comfortable and generally it is well made (for... More 

Was this review helpful? Yes
Natalia S, Manager at Renaissance Samara, responded to this review

Dear Guest, First of all let me thank you for staying at the Renaissance Samara Hotel during your visit to our city. It was a pleasure for us to have you as our guest. I would also like to especially thank you for taking your time to share your comments on the hotel as they are really valuable for us;... More 

Trier, Deutschland
Level Contributor
12 reviews
5 hotel reviews
3 of 5 stars Reviewed May 5, 2014

Long Check In, language troubles, no plugs at the working table, lousy noise protection to the street, tab water slightly yellow, room very clean, heating wasn't working proper, need general renovation, wlan in lobby free, breakfast ok, general prices are much too high

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Natalia S, Manager at Renaissance Samara, responded to this review

Dear Guest, Thank you very much for taking the time to share your opinion on our hotel. I was disappointed to read that you did not have a particularly satisfying stay with us. I have passed on your comments with regards to the long waits at reception and will endeavour to find a solution to solve other issues you mentioned... More 

London, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 16, 2013

we arrived here late at night having travelled all day from London to be 'greeted' by a receptionist who acted as if we had inconvenienced her by disturbing her evening. It took forever to get our room and she was pretty rude the room was nothing special - the padlocked minibar was a real highlight, and the breakfast buffet was... More 

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Moscow, Russia
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed September 8, 2013

This is my second review of the hotel (first one was written in 2011) and would like to focus on changes in September 2013. Arriving experience: I arrived at night and there were no champagne anymore. A receptionist was a trainee. This was a reason that my checking process lasted much longer. She could not answer on my questions without... More 

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Donetsk, Ukraine
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

Very beautiful hotel, good cook. Rooms very comfortable, good shower, big bed, all clear, . I spend very good time in its hotel. Good party with Rammstein :-) never forgot its Place! great location , nice staff . settled when I arrived at night

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