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Petro Palace Hotel

Certificate of Excellence
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Malaya Morskaya St., 14, St. Petersburg 190 000, Russia
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544 Reviews from our TripAdvisor Community

Traveler rating
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    232
    52
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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    (544)
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Cluj-Napoca, Romania
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel was a nice surprise, as it was better than expected. Every ody speaks english, excelent concierge -accept their advice as they really give you the best choice. Great location, 1 min walk form st. Isaac Catedral, 2 min from metro station and 7 min from The Hermitage, the room was quiet, even though it faced the main street.... More 

Was this review helpful? Yes
Jerusalem, Israel
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved the location of this hotel and chose it because of the accessibility to the cardinal places of St. Petersburg. The concierge there is excellent and they speak English well. I was able to visit the National Library of Russia to do some research, and she helped me get access with her Russian-English Skills. Thanks! There is a subway... More 

Was this review helpful? Yes
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

I really do appreciate you taking the time to leave your feedback following your past stay with us at The Petro Palace Hotel. Many thanks for your kind words regarding the service you received from the team especially the Concierge. I was so happy that our Concierge met your expectations and ensured you made the most of your time in... More 

Reading, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Situated within easy walking distance of the main attractions of St Petersburg, the Petro Palace hotel offers good rooms, comfortable beds, good facilities and good service at a very reasonable price. Heartily recommended.

Was this review helpful? Yes 1
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Thank you very much for posting your review following your recent stay with us at The Petro Palace Hotel. I was really glad that you took the time to do this and to read that you also enjoyed your stay with us. As you mentioned the location of the hotel is ideal and we all hope that you will come... More 

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Great location, walking distance to a number of must see sights. Very friendly and helpful staff who were happy to take the time to help with specific requests. Close to several great cafes and restaurants.

Review collected in partnership with this hotel

Was this review helpful? Yes
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Dear alexaU4426RZ, Thank you for taking the time to leave us such a great review. My team and I are pleased that we were able to help you during your stay and that we made it as comfortable as possible. We hope that we will have another opportunity to serve you again soon. Kind regards, Elena Nikolaeva Front Office Manager More 

Durham, United Kingdom
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a special treat we booked into a deluxe room in the hotel on our first visit to St Petersburg. The room proved to be very comfortable and spacious with a balcony looking out onto St Isaac's cathedral. Very comfortable bed, which was badly needed after all the walking and exploring that was done in this most beautiful of cities.... More 

Was this review helpful? Yes 1
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Dear Grandadspider, thank you for your most positive review. We are pleased that you enjoyed your stay so much. We appreciate every single review we receive. It's good to have up to date reviews as it shows guests that we are maintaining our standards. We offer our guests all that we like to have when we are away. It gives... More 

Fairfield, Connecticut
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family stayed here as part of our "72 hours visa free" tour. This hotel is a two minute walk from the St Peter's Line shuttle drop site at St. Isaac's. It is centrally located to walk to the Hermitage, the Peter and Paul Fortress, the Church on Spilt Blood, and many restaurants. There is a very nice breakfast served... More 

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Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Dear cprofct, Thank you for taking time to post a review regarding your recent stay with us. I am delighted to see that you enjoyed our property. The location of our hotel is really ideal for seeing so many of the main attractions of St.Petersburg on foot or by public transportation which may be picked up not far from the... More 

Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our initial guest room #532 was extremely hot when we arrived at the hotel and there was no way to open the window in the room. We were advised by the Bellman who brought us up to the room to just turn on the air conditioning and everything would cool off. We went out for the evening to have dinner... More 

Was this review helpful? Yes 1
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Dear Mike M, thank you for taking the time to post your comments about your recent stay with us. I regret to hear that your experience was not to your satisfaction. We are always trying to go an extra mile to provide an excellent service to our guests, so let me kindly inform you that I took into account all... More 

Rome, Italy
Reviewer
4 reviews 4 reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Executive room was small even if with all facilities. View very bad... 7° floor with one window looking at the roof! normal breakfast. I had to pay the total amount at the beginning of the stay (should be at the end!)

Was this review helpful? Yes
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Dear VIAJAR y! Thank you very much for choosing Petro Palace Hotel! We appreciate you sharing your opinion with us as it helps us to improve our service and enables us to offer our guests a memorable experience. We sincerely regret that environment in your room was not comfortable for you enough. In case any inconvenience during your next stay... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I always stay in this hotel. Perfect location, enjoyable view from the 8th floor, quiet&clean hotel, nice breakfast, fast wifi, warm floor in the bathroom - perfect choice for any kind of stay! Actually I met my wife in this hotel sometime ago, but that's another story... )

Was this review helpful? Yes
alsigm, Генеральный директор at Petro Palace Hotel, responded to this review

Thank you for taking the time for this review. We are very glad that you like our hotel. We welcome you again in the near future! Kind regards, Alexey Sidorov More 

Brisbane, Australia
Top Contributor
84 reviews 84 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 25, 2015

Before coming to the hotel I had a number of questions and requests and Irina Lutchenko of the reservations department was most efficient and helpful and sorted all queries and questions in no time flat. The reservations staff was friendly, helpful and efficent and the room service was excellent. I also ncountered at this hotel the friendliest and sunniest cleaning... More 

Was this review helpful? Yes
Elena N, Front Office Manager at Petro Palace Hotel, responded to this review

Dear 31Extensivetraveller, I would like to thank you for sharing your experience from your recent stay at Petro Palace Hotel. I am pleased to read that you have found our staff so efficient and friendly. Please be sure to come back and stay with us next time you visit St.Petersburg and we look forward to welcoming you back. I would... More 

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