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Kempinski Hotel Moika 22

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Reki Moiki Emb., 22 | Palace Square, St. Petersburg 191186, Russia
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Kempinski Hotel Moika 22
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652 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Somerset
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

By moving dates from May to July we found a great price on this truly 5 star hotel. Old fashioned service and enthusiastic staff, even the bellboy knew about the current ballet offerings. A minute's walk to the Hermitage so on seeing the horrific queues we were able to pop back, use the hotel computer to order tickets on line,... More 

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St. Petersburg, Russia
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Best location in front of Hermitage and Palace Square. You can walk around city center and enjoy beauty of wonderful city . Beautiful big room . Romantic design . Maybe too high price . But good quality .

Was this review helpful? Yes 1
Simon_Zaglmann_GM, Управляющий at Kempinski Hotel Moika 22, responded to this review

Dear Lana X, Let us thank you for your time and kind review. It is our pleasure to know that you enjoyed the unique location, service and the atmosphere of our hotel. We would be glad to welcome you back here at "Kempinski Hotel Moika 22"! Sincerely Yours, Simon Zaglmann, General Manager, Kempinski Hotel Moika 22 More 

Moscow, Russia
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great choice if you like walking from the hotel. Right in the center of everything. ! min walk from the Hermitage museum. Great service, comfy beds, pillow menu, etc. Drawbacks: doesn't have a pool and over-the-roof room service prices (we walked to the Jamie's Italian instead).

Was this review helpful? Yes 1
1 of 5 stars Reviewed 6 days ago NEW

We were overcharged for the second time (twice as much what we had ). This seems to be systematic as the explonation for the reason was excactly the same both times. "Technical problem" Always check your bill! 🍸💰💰💰.....................

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Simon_Zaglmann_GM, Управляющий at Kempinski Hotel Moika 22, responded to this review

Dear gfsas, First of all let us thank you for sharing your experience with us. It’s only through the comments of our guests we do have an opportunity of constant improvement of our services ensuring a unique experience for our guests. We truly regret that you were not satisfied with our restaurant service and we would like to sincerely apologize... More 

Tehran, Iran
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

from 20 to 24 July 2015 I have a dreamy travel to St. Petersburg in this hotel. except some peanut things the hotel is one of the best hotel I have ever stayed. location is too close to hermitage and NEVA river. the rooms are very clean but a little small. the staff have friendly behavior and totally I recommend... More 

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Simon_Zaglmann_GM, Управляющий at Kempinski Hotel Moika 22, responded to this review

Dear h a, Thank you for staying at Kempinski Hotel Moika 22 and sharing your experience. In our everyday work it is very important to know that we provide our guests with a high quality service and meet their expectations. We are glad to learn that you liked our location and service and would like to say special thank you... More 

Chester, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Staying at this hotel at the moment. The staff are fabulous, check in was easy as the staff speak English. I got a car from the airport which was excellent, very luxurious BMW and water provided; a great start to the visit. The restaurant and champagne bar on the 9th floor is lovely, fabulous views across the rooftops. Food good... More 

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London, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel in a fantastic location - a 2 minute walk to the Hermitage and other sites in the historic center of St Petersburg. Great restaurants all around the area and it's position is right on the Moiki Canal which is great for boat trips. The hotel is beautiful inside and there is a great restaurant on... More 

Was this review helpful? Yes 1
Simon_Zaglmann_GM, Управляющий at Kempinski Hotel Moika 22, responded to this review

Dear KittyKat66, Thank you for taking your time for writing the review and sharing your positive feedback! It was a great pleasure to learn that you enjoyed your time at the Kempinski Hotel Moika 22. It's our daily task to maintain high standards of customer service and we constantly strive to the highest level of hospitality and would like to... More 

Sydney, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

great location near the hermitage museum and all attractions including the city. We unfortunately had issues with our rooms with broken air conditioning etc 3 room changes later we were settled. The manager was pretty useless, my only gripe is that they do not handle issues well and they need to. This has led to us not bothering to choose... More 

Was this review helpful? Yes 1
Simon_Zaglmann_GM, Управляющий at Kempinski Hotel Moika 22, responded to this review

Dear josephine p, Thank you for taking your time to write this review. We appreciate your feedback, as we value each and every comment that our guests leave on TripAdvisor. It helps us to control our service and maintain it at the highest possible level to satisfy all our guests. We truly regret that we failed to provide you with... More 

Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for a few nights ... Positives: Location - on the doorstep of Hermitage and all major attractions People - staff were extremely friendly and welcoming. It was my birthday and this was recognised with card and cake. A nice touch. Decor/ambience - chilled, but sophisticated surrounding. Not too stuffy but 'quality' Dining - Beautiful view from Belle Époque on... More 

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New York City, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at the Kempinski hotel. It is very well located in front of the Hermitage museum. You can walk from there almost everywhere. The concierge team was extremely helpful in particular Elena. She managed to book for us almost everything, from Marinski ballet to any museum visit. She gave us excellent advices. A big thank you... More 

Was this review helpful? Yes
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