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Novotel St. Petersburg Centre

Hotel website
Mayakovskogo St., 3A, St. Petersburg 191025, Russia
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Novotel St. Petersburg Centre
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651 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (180)
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Singapore, Singapore
Top Contributor
368 reviews 368 reviews
69 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 1 week ago

We went for a junior room which happened to be in the second building of the hotel. The room was large and OK. The only problem came from the smell of cigarettes coming from the air conditioning system. Service is OK but do not expect a smile as the staff all look like sad and depressed. Breakfast is OK but... More 

Was this review helpful? Yes
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guest, We appreciate your comment and pleased to hear that you enjoyed our Junior Suite room and breakfast. In relation to the negative moments that you have mentioned, please accept our sincere apologies for the inconvenience caused. We strive to provide a superior service for every guest; therefore we will take your feedback into consideration and address the issues.... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed 6 nights here and had the breakfast buffet each morning. Good value! Book through Expedia. I was able to arrange airport transfer upon arrival and was met by the driver with my name on a sign after getting my luggage. Concierge was nice and able to send out postcard for $3 each. Front desk spoke good English. Hotel... More 

Was this review helpful? Yes
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Peter, Thank you very much for taking the time to leave your feedback on your recent stay at Novotel Saint-Petersburg Centre. Your valuable comments will definitely be shared within our team. We are happy that you had a pleasant stay with us and will be delighted to welcome you back to our hotel one day in the future. Please... More 

St. Petersburg, Russia
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is very well located and offers an excellent service which is due first of all to the charismatic and very french traditioned manager, as you expect in such a house The personel acts very professional and with the needed deference, to summarize it is a hotel where is is good to stay

Was this review helpful? Yes
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Igor, We do really appreciate your feedback. We are glad to know that you were satisfied with our professional service and I will definitely share your kind words with General Manager and associates. We would like to thank you for choosing Novotel Saint-Petersburg Centre and we are looking forward to seeing you again! Best regards, Afanasyeva Natalia, Front Office... More 

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent service, excellent rooms, excellent food, drinks need I go on. Its everything you expect from the Novotel brand, the rooms aren't massive but they are clean and modern and have everything you need in a hotel room. the restaurant has good choice and good quality food. I would recommend this hotel for family, business and or couples. I didn't... More 

Was this review helpful? Yes
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Tommy, Grateful thanks for your feedback regarding your recent stay at Novotel Saint-Petersburg Centre. We were extremely happy to read such a pleasant comment on our service, rooms and restaurant. You are more than welcome to visit us again and discover our steam sauna. Anew I would like to thank you for the time spent to write your review... More 

Geneva
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent and convenient hotel in the center of the city with good price and good service. Each time I go to St Petersburg I go there because it's perfect both for business trips and leisure trips. Also close to the main train station which is an advantage when I have to go to Moscow. The staff at the reception is... More 

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Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear François, Thank you so much for your recent visit to our hotel and for your valuable feedback regarding your experience with us. We are delighted that our product, service delivery and restaurant always meet your expectations. Novotel team appreciates your loyalty and wishes that you continue choosing us as your preferred hotel in St. Petersburg. Please, accept warm greetings... More 

Sao Paulo, Brazil
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice property, excellent assistance to secure my Russian Visa, beforehand confirmed a complimentary upgrade due to my Accor status and is next to Nevsky Avenue, where the action is day or night. Very nice breakfast spreading, presentation and flavour, as well as dining options. Interesting gym facilities and steaming room on the upper floor. However bar seemed on two occasions... More 

Was this review helpful? Yes 5
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guest, Thank you for your comments on our hotel. We provide free WIFI and free access to internet and it is working properly and efficiently in our hotel. Access to VPN is only possible through our in room cable connection or with router which we can also provide for free. Unfortunatly it was not possible to get or to... More 

Espoo, Finland
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room looks clean but cheap!! Very friendly and well organised staff at the reception desk. Our room smelled terribly of tobacco but the problem was solved fast. Nevertheless the location of the hotel is perfect if you want to sleep in quiet and dark room.

Was this review helpful? Yes 4
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay at Novotel Saint-Petersburg Centre. We are pleased to receive your kind feedback regarding our friendly staff at reception desk and perfect location. We are sorry that the room was not up to your expectation. I need to mention that room design meets Novotel standards. It is rewarding to learn... More 

tervuren
Top Contributor
244 reviews 244 reviews
107 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed May 29, 2015

We stayed here for a long weekend in May. The hotel is located off Nevsky Prospekt, which is the main boulevard that you can't seem to avoid. The staff was very friendly and helpful. A special mention for the concierge, she gave us very good advice. She convinced us not to book at the restaurant we wanted but to go... More 

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Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guests, We are very happy that you had a great story during your stay with us and took advantages from location of the hotel and fascinating view over the city roofs. It is heartwarming to know that you enjoyed your time with our staff. I will share your nice comments with them, especially with concierge, and I am sure... More 

St. Albans, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

This hotel is superbly situated in a quiet location just off the bustling main street of St Petersburg and within walking distance of some of the city's main tourist attractions. Our room was very comfortable (apart from the small square pillows) with good facilities, wi-fi is free and breakfasts were great with a large variety of food on offer, though... More 

Was this review helpful? Yes
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guests, Thank you for your wonderful feedback regarding your stay at our hotel. It was pleasing to read that you enjoyed the convenience of the hotel’s location, room facilities as well as our meals offerings. We are so happy to know that our staff took such a good care of you. Your kind comments are truly appreciated and will... More 

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