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Novotel St. Petersburg Centre

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Mayakovskogo St., 3A, St. Petersburg 191025, Russia
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Novotel St. Petersburg Centre
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Novotel St. Petersburg Centre
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596 reviews from our community

Traveler rating
    193
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    99
    26
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Helsinki, Finland
1 review
2 of 5 stars Reviewed 5 days ago NEW

Had a good business meeting in OK conference room, but the surprise came later with the "extra charge" rip-off: additional 170 EUR charge for the LCD-projector for 1.5 days....I could have stayed more than 2 nights in the hotel with this.....or could have bought a new projector myself.

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Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear TopiPaananen, Thank you very much that you find time to give us the feedback about the services of the hotel. I contacted our C&B manager and she confirmed that the price of LCD projector rental is 6 500 rub per day (incl VAT 18% and Technical support). And that prices for all the C&B services were announced on the... More 

London, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was exceptional in accomodating any request of items needed. Would highly recommend based on my stay! The rooms were clean and always neat, all items required were included. I did request an iron which was proptly provided. There was a problem with plumbing which was noticed by housekeeping and i was imeediately re-located to another room with their... More 

Review collected in partnership with Novotel Hotels

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Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Geraldf, Thank you very much for choosing Novotel St. Petersburg Centre and for taking the time to provide your positive feedback about your stay. We are delighted to know that our staff was exceptional in accommodating any of your requests and made you feel welcome. One of the greatest rewards for us is creating a memorable “home away from... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We checked in on 6th March 2015. First room given was smelly with some greasy feels. We asked for the change of room and this is slightly better. After entering the room, we realized that's a room on the right. We opened and find it's a small cubicle for a sitting toilet bowl. Nothing was there except just the small... More 

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Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guest, Thank you for taking the time to make us aware of your experience at Novotel Saint-Petersburg Centre. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is our team's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Would you... More 

Brisbane
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is well located, just a block from Nevsky Prospekt and not far from the main railway station. In spite of its location, it is quiet. The rooms are comfortable (this is the second time I have been here). I will recommend the hotel for the friendly service. Also I took advantage of the half-board option - great value.

Was this review helpful? Yes 2
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Ian, Thank you very much for you kind comments regarding your recent stay at our hotel. We are so happy that you enjoyed our central location, comfortable rooms and friendly staff. We highly appreciate your feedback and would like to thank you for recommending our hotel. Wishing you all the best and looking forward to welcoming you at Novotel... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 13, 2015

6th time here on-duty with LH . It's a novotel , and the rooms are standard outfitted europewide! the bed is very comfortable and you got a choice of pillows which you can order via the frontdesk. you staff is very kind and welcoming every single time and very helpful if you ask for infos or directions . the nicest... More 

Was this review helpful? Yes 1
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Martin, I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at Novotel St. Petersburg Centre. We are happy to know that your enjoyed our rooms, comfortable bed and friendly staff. On behalf of our team we would like to inform you that... More 

Tampere, Finland
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 10, 2015 via mobile

we had a weekend trip with in a junior suite. Good service, breakfast and room. Location excellent. Did not find the promised sauna.. Now with ruble the suite rate 80e gives a good value for money. We will take this also next time, because of location mainly.

Was this review helpful? Yes 1
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Heikki, Thank you very much for your review about our hotel. We are very happy that you spent a weekend with us and appreciate your nice comments regarding excellent location, good service, breakfast and room. Our free gym and steam sauna are located on the 9th floor of the main building. We hope you visit it next time. Thank... More 

Northville, MI
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
137 helpful votes 137 helpful votes
2 of 5 stars Reviewed February 8, 2015 via mobile

Stayed 1 night - thankfully no longer. Everything was ok except the hot water, which is a basic need even in budget hotels. In the morning I turned the shower on to hot and no water came out at all, same w sink. Called the front desk and they said to wait 15min. Water came back on I hopped into... More 

Was this review helpful? Yes 2
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear kak531, Thank you very much that you have found time to leave comments about your stay at Novotel St.-Petersburg Centre. We value all the comments of the guests as at Novotel we strive to provide high quality accommodation and each comment is a way for us to improve the service. Please accept our sincere apologies that provided service did... More 

Stockholm, Sweden
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

Me and my Irish opera and ballet fan girlfriend visited St Petersburg end of July 2014 a town we had not visited before so not sure on locations etc. By picking Novotel we got it all right. It is just a few minutes off from main street Nevski Prospekt (lot to see and good shopping), close to Central Station and... More 

Was this review helpful? Yes
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear CMickeW, It was a great pleasure to know that you enjoyed your stay at Novotel St.-Petersburg Centre. We would like to thank you for choosing our hotel and sharing you warm comments about your stay. The positive feedback is our biggest reward from the guests and I will share your comments with our staff members. Thank you again for... More 

Scottsdale, Arizona
Top Contributor
74 reviews 74 reviews
74 hotel reviews
389 helpful votes 389 helpful votes
4 of 5 stars Reviewed January 24, 2015

I stayed at this large, 233 room, hotel in early January 2015. I arrived on an RZD express train from Moscow at the Moskovskiy Vokzal station and simply went out the front entrance and walked down Nevsky Prospekt street then turned right at the Colonel Sanders chicken fast food restaurant and walked a block and turned right again to the... More 

Was this review helpful? Yes 5
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Mark O., We are delighted that you enjoyed your stay at Novotel St.-Petersburg Centre. Thank you for taking time to share your positive experience on Tripadvisor.com. We really appreciate that you mentioned the good location of the hotel, comfort of the room and friendliness and professionalism of our team. We have taken notes of your kind comments and will... More 

Manchester, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 19, 2015

I stayed in this Hotel during a business trip. The room was clean and well appointed, And there was a really good selection for breakfast each morning. The staff at the hotel were all really friendly and spoke excellent English. I would certainly stay here again when I'm next travel to Saint Petersburg

Was this review helpful? Yes 1
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review

Dear Guest, Thank you for choosing our hotel and sharing your recent staying experience with us. We are so glad to hear that you enjoyed our breakfast and cleanliness of the room. Thank you very much for your compliments to our staff. Positive feedback from our guests is our greatest reward. We are happy to be of your service and... More 

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