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Comfort Hotel

Certificate of Excellence
Bolshaya Morskaya St., 25, St. Petersburg 190000, Russia
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Comfort Hotel
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Comfort Hotel
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344 reviews from our community

Traveler rating
    210
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    22
    4
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ttl
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Have been here while business trip with two colleagues - check in near midnight - no problem, room - perfect, clear, quiet, stylish. staff - the best, hot drinks & snacks available 24/7 breakfast made me feel like i'm at home (may be only coffemachine can be better))) leave our luggage without any problem while been check out & on... More 

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Southern Finland, Finland
Top Contributor
138 reviews 138 reviews
71 hotel reviews
189 helpful votes 189 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel has a lovely location just besides many nice attractions in the Petersburg. Fast check in does not mean just show out your passport and credit card, it means many foto copies and waiting neaby 5 minutes for the final result become accepted as a quest into this hotel. Hotel room was really tiny and i was missing a minibar... More 

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Igor T, Управляющий at Comfort Hotel, responded to this review

Good afternoon. I really upset that you are not fully satisfied by hotel's service. We will organize additional training with our front office staff that to reduce the time of c\i operation. Our technical department will check heating system in your room and will try to improve it. I hope that next time when you will visit us you will... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was spacious and well cleaned, with a changes of bethclothing after 3 days. (our stay was 6 days). Breakfast is good, but after a few days a change in breakfast would be very nice. Location is good: 5 minutes from the metro and 10 minutes walk to Hermitage. Staff speaks good English. The only thing we didn't like... More 

Was this review helpful? Yes
Igor T, Управляющий at Comfort Hotel, responded to this review

Good afternoon. Thank you for your review. Guest's opinions are very important for us, due to it we can improve our service. We will take into account your comment regarding the breakfast and try to vary our dishes. We really hope to see you again at "Comfort Hotel". Best Regards, Igor Timofeev More 

Fajardo, Puerto Rico
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I traveled to St. Petersburg with 20 high school-age students and two other teachers. The Comfort Hotel is not only outrageously well located, but the staff showed genuine and kindhearted concern for our students. The rooms were terrific, breakfast was delicious and easy each day, and the staff was both knowledgeable and deeply friendly. The Winter Palace, the true heart... More 

Was this review helpful? Yes 1
Igor T, Управляющий at Comfort Hotel, responded to this review

Good afternoon! Thank you for your great review. It was a real pleasure for the whole hotel staff to read it. All employees, especially the housekeeping department, gained only positive impression from your group.I honestly hope that we will meet you and your group members again in the future. And please be sure that" Comfort Hotel" is the place in... More 

Dusseldorf, Germany
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2015

The hotel is excellent for visiting the city centre of St. Petersburg. The staff was very friendly and helpful. The breakfast was good but always the same. The room was a bit noisy due to the air-condition and the street next by. Nevertheless, it is an excellent hotel which I would recommend.

Was this review helpful? Yes 2
Igor T, Управляющий at Comfort Hotel, responded to this review

Good Day, thank you for your review, guest's opinions are very important for us. We are glad that you have appreciated hotels location and staff working.We are really upset that you are not fully satisfied by breakfast. Hotel is located in center of Saint-Petersburg and it can be noisy in some rooms because of cars traffic, next time i recommend... More 

Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

great location, good amenities and a very helpful staff. the hotel has a warm atmosphere and cosy surroundings. i would haighly recommend it to solo travellers looking for affordable stay in a location that is a walking distance from all major landmarks, especially the hermitage museum.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed November 17, 2014

We stayed at Comfort Hotel for 2 weeks and loved it. Conveniently located, clean, well managed, friendly staff. Special thanks to Ksenia Ivanova and Roman who were extremely nice and helpful. We are planning to return and stay there next year as well. Galina and Gregory K., Norwalk, CT, USA

Was this review helpful? Yes
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review

Dear Gregory and Galina! Thank you very much for staying with us and for taking the time to write your kind review! We really appreciate for your comments and sincerely hope to welcome you back soon! Sincerely Yours, Ksenia Ivanova Front Office Manager More 

Gig Harbor, Washington
1 review
5 of 5 stars Reviewed November 5, 2014

Aptly named the "Comfort Hotel" is a great location, easy access to sights, gracious service with great advice on local eateries and more, quiet, plenty to eat for breakfast to start off the day for many incredible sights, short walk to metro, loved the gift art book, highly recommend the hotel and would definitely stay there again.

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Calgary, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2014

My son (11 years old) and I are experienced travellers. We stayed at the hotel in August 2014 for a week and loved every minute of it. The “Comfort Hotel” became one of our favorite places to stay and I even talked to my travel advisor (one of the top travel advisor in Western Canada) about it. Excellent location, a... More 

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professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review

Dear Natalya! Thank you very much for nice words, it was very pleasant for me to welcome you in our hotel. I am happy that you and your son have enjoyed your stay in all ways, I will share your review with our team and we will always keep our service on high level. If you ever decide to return... More 

Bellevue, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 11, 2014

We stayed one night under the 72-hour no Visa cruise with St Peter Line. We arrived well before check-in. but after a 20-minute wait, we were given a room upgrade (booked classic double, got a superior twin, room 302). The room was large by European standards, especially the bathroom which was about 6x10'. I think there were terry robes and... More 

Was this review helpful? Yes
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review

Dear Debra Naomi! Thank you so much that you found a time to wrote a review about your stay in our hotel. We were happy to do upgrade for you and very pleased that you enjoyed your room! We are sorry to hearing about your trouble because of the TV. The guest who was living near by you left his... More 

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