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Radisson Royal Hotel, St.Petersburg

5.0 of 5 Nevskiy Ave., 49/2, St. Petersburg 191025, Russia
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Certificate of Excellence 2014
Radisson Royal Hotel, St.Petersburg
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Radisson Royal Hotel, St.Petersburg
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378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brussels, Belgium
Top Contributor
50 reviews 50 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is definitely not a 5 star to international standards. Upon arrival (late in the evening) I found my room to be a sauna. Asked the reception the next morning to have it fixed. When returning in the evening it wasn’t fixed. I insisted on having it fixed that same day or alternatively to be moved to another room. A... More 

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Bollebygd, Sweden
1 review
4 of 5 stars Reviewed November 13, 2014

Good location, nice general atmosphere but the real asset is the reception staff. Thanks to them I have been a loyal guest for nearly 10 years. To be rated exellant shortcomings such as room lightning, TV channels and TV transmission quality must be sorted out

Review collected in partnership with Radisson Blu Hotels

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JOHN L, Управляющий at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Goran, Greetings from Radisson Royal Hotel, St Petersburg, Russia. Let me take this opportunity to thank you for continuing choosing our hotel for your stays in Saint Petersburg. I also would like to thank you for taking time to leave your valuable comments regarding your impression of our reception staff. It was a pleasure to learn that you are... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

DEFINITELY NOT 5 STAR!! At the very most this hotel should be classified as a 3 star. The only decent thing about this hotel was the size of the room, the toilet had a massive crack going down the bowl. The staff were terrible, the girls at the front desk were very abrupt and at times quite rude, not at... More 

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JOHN L, Управляющий at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Helen, Let me take this opportunity to thank you for choosing Radisson Royal hotel during your visit to St Petersburg. I hope you enjoyed your time in our beautiful city. I was sad to learn that during your stay with us you faced inconvenience. All our team here at Radisson Royal hotel is always trying to do everything to... More 

Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 28, 2014

Well this hotel is ok. They replaced a bottle of water with a bottle of water I had bought in a supermarket and filled up with tap water. Not acceptable, but I give this hotel still 3 out of 5 stars, because they at once corrected the error when I complained. Breakfest buffet pretty good, however they should solve an... More 

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JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Guest, Let me kindly thank you for choosing Radisson Royal Hotel for your recent stay and for your feedback. Please accept our apologies in regards to the incident with a bottle of water. I will draw attention of housekeeping that it is unacceptable. Thank you for mentioning our breakfast quality. I am glad to know that your overall impression... More 

Pretoria, South Africa
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 28, 2014

Although rated as a 5 star hotel we did not feel that it quite lived up to it's rating. The furniture in the room reminded one more of a "job lot" than furnishings designed for the room. The result was a reasonable sized room that appeared cramped. Having the main cupboard door opposite the bathroom door in a narrow passage... More 

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JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Guest, Let me take this opportunity to thank you for choosing Radisson Royal Hotel, St. Petersburg for your recent stay. I also would like to thank you for taking time to leave your valuable comments regarding your recent stay. Please accept our sincere apologies for any inconvinience caused. I am sorry to read that our rooms were not comfortable... More 

Moscow, Russia
1 review
2 of 5 stars Reviewed September 24, 2014

it supposed to be the best club Carlson hotel in Saint-Petersburg, but... - the hotel stuff does not recognize me as a gold member, they did not provide any room upgrade or welcome present - rooms are really old, damaged carpet on the floor, poor water pomp even on second floor.

Review collected in partnership with Radisson Blu Hotels

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JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Guest, Thank you very much for taking your time to leave a feedback regarding your stay with us. Your comments are vitally important for us as they help us to improve our service and reach 100% Guest Satisfaction. I was very sad to learn that upgrade was not provided to you right at the moment of check in, but... More 

Aurora, Canada
Top Contributor
64 reviews 64 reviews
29 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 19, 2014

We have stayed two nights at the Radisson Royal Hotel in St. Petersburg on our Baltic tour and we have been very pleased with the rooms, the service, the bar and the breakfast. The rooms are very nice (although we did have a Business Class room, so maybe we were spoiled), but they were lacking nothing. The beds were exceptionally... More 

Was this review helpful? Yes 1
JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Guest, Please let me take this opportunity to thank you for choosing Radisson Royal Hotel, St. Petersburg during your recent trip and for such a high appraisal of our work. It was a huge pleasure to read about your experience and positive impression of our location, comfort of the rooms, dining and service. Me and my team are doing... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed September 13, 2014

First class hotel with excellent facilities and located centrally in St. Petersburg. Very comfortable room, and first class service. Would have no hesitation in recommending this hotel to anyone. My wife ad I had just completed a short tour in Russia, and our stay at the Radisson was the equal, at least, of any other hotel we had stayed in.... More 

Review collected in partnership with Radisson Blu Hotels

Was this review helpful? Yes
JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Michael, Thank you so much for choosing Radisson Royal Hotel for your stay in wonderful St. Petersburg and for your positive feedback! It is such a delight to know that you enjoyed our rooms and service. Guest satisfaction is our top priority, and it's vitally important for us to know that our guests get the best of our Yes... More 

Santa Rosa, California
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 1, 2014

We stayed here for 3 nights and found the staff to be excellent and they spoke English. The breakfast gets a little tiring with the same choices for all of their hotels. All and all a good location and place to stay. WiFi was good throughout the hotel.

Was this review helpful? Yes
JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Guest, Thank you so much for choosing Radisson Royal Hotel, St. Petersburg for your recent stay and for your kind feedback. It is a pleasure to know that you enjoyed your stay. I am glad to read that you found our location comfortable and our services met your expectations. I do hope to welcome you again very soon! Best... More 

Moscow, Russia
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 31, 2014

Stayed here last week along with an official delegation. They live by their motto.."The hotel that loves to say yes"....and thats what they did! we never had any problems during our stay and the hotel went out of its way to make the delegation feel comfortable. All requirements were met promptly with a smile. Special mention to Olesya (at front... More 

Was this review helpful? Yes 3
JOHN L, General Manager at Radisson Royal Hotel, St.Petersburg, responded to this review

Dear Guest, On behalf of Radisson Royal Hotel, St. Petersburg team, let me kindly take this opportunity to thank you for such a nice review. It is delightful to know that you enjoyed your stay with us and we proved our motto. We appreciate that you mentioned our staff attitude. Indeed, we are trying to do our best to make... More 

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Additional Information about Radisson Royal Hotel, St.Petersburg

Address: Nevskiy Ave., 49/2, St. Petersburg 191025, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg
Price Range (Based on Average Rates): $
Hotel Class:5 star — Radisson Royal Hotel, St.Petersburg 5*
Number of rooms: 164
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Also Known As:
Radisson Royal Hotel, St.Petersburg Hotel St. Petersburg
Radisson St Petersburg
St Petersburg Radisson
Hotel Style:
#32 Family Hotel in St. Petersburg
#39 Luxury Hotel in St. Petersburg
#39 Romantic Hotel in St. Petersburg
#45 Business Hotel in St. Petersburg

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