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3.0 of 5 Hotel   |   Sadovaya St., 22/2 | Entrance from Krylova lane, St. Petersburg 191023, Russia
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M-Hotel
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Ranked #25 of 267 Hotels in St. Petersburg
Certificate of Excellence 2014
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163 reviews from our community

Traveler rating
    88
    58
    13
    1
    3
See reviews for
32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Top Contributor
75 reviews 75 reviews
38 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Reasonable price, helpful staff with good english, comfortable room, good wifi and a great location. We picked this hotel because it was used by Intrepid groups and had good TripAdviser comments. We would stay in this hotel again.

Was this review helpful? Yes
Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is nice and simple, very clean and cosy. Good value for money, very polite staff. It is only a 5-minute walk from Manege on Nevsky, where there is plenty of cafés and restaurants. All the sights are also within the walking distance. What else you can wish for in the heart of Saint Petersburg!

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Auckland, New Zealand
Top Contributor
106 reviews 106 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Positives; excellent location, quiet, helpful reception staff who have very good English language skills, standard rooms that are reasonably sized, good shower/ pressure and filtered water available for drinking. Not so great; pillows are firm and uncomfortable (having just adjusted to European pillows). The breakfast!! I have managed to have delicious muesli for the previous 3 months of travel and... More

Was this review helpful? Yes 2
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Barbara O, Thank you very much for the time spent with us. We really appreciate that you stayed with us and respect your choice. It was nice to hear about excellent location, good room and helpful reception staff . Thank you for the extensive comments about breakfast. We continuously monitor guests’ evaluation of variety of breakfast and sometimes change... More

Fareham, United Kingdom
Top Contributor
79 reviews 79 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I chose this hotel due to the great reviews. They were fab from the start in arranging paperwork for the visa through to a car from the airport (under 1000 roubles) but you can take the train to Nevsky Prospeck and it is not too far to walk and will cost you under 50 roubles! We had a twin room... More

Was this review helpful? Yes 2
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Guest (GlamNik7), thank you for your review of our hotel, particularly regarding the range of facilities that we have and our location. I am very sorry to learn that you had to ask twice about light bulb to be replaced, this is not indicative of our standards in the hotel. We thank you for your positive review and so... More

Australia
Top Contributor
60 reviews 60 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 9, 2014

This hotel is in a courtyard at the back of the famous Metropol restaurant on Sadovaya St but the address is no. 2 Krylova. However access to reception is bettter if you go to the archway at no.22 Krylova. Despite being just off Nevsky Prospeck, it is very quiet. The reception staff are very welcoming and speak excellent English. There... More

Was this review helpful? Yes 1
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Guest (TheAndosAustralia), Thank you for being with us during your visit to Saint-Petersburg. We are happy to read that you have enjoyed your stay with M-Hotel. I was glad to learn that you have enjoyed our location, your room and other services provided at the Hotel. We are looking forward to welcome you again at M-Hotel, Kind regards, manager... More

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2014

The many great reviews says it all really, the M Hotel is in a great location in a side street adding peace & quiet from a noisy high street (Nevsky Prospect, similar to Oxford Street) Our room was clean, comfortable and with features I appreciated like a desk, a hair drier and a fridge (no milk though for the tea... More

Was this review helpful? Yes
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Viv C, I would like to thank you for choosing M-HOTEL during your visit to Saint-Petersburg. We are happy to read that you have enjoyed your stay with us and gave a high rating as to the Hotel services. It’s pleasant to know that you found our Team Members attentive and helpful. We constantly strive to go beyond our... More

Palo Alto, California, United States
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 7, 2014

Like many others, I booked this hotel because of the great reviews. Pros: * check-in was fast and efficient with a super-friendly and helpful front desk staff (shout out to Maria, I believe) * filtered water on each floor made it so that we could fill up a few water bottles on our way out and avoid spending 100 rubles... More

Was this review helpful? Yes 3
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Katherine Z, Thank you for your feedback about your stay with us, and specifically about our front desk staff. According to your reservation you booked Double bed, that means 1 Double bed for 2 persons. But when guests request upon arrival about wishing 2 separate beds,- it is not a problem for us to adjust them and make it... More

Bethesda, MD
Top Contributor
74 reviews 74 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 19, 2014

Because of previous reviews we booked the M Hotel way in advance. They helped us with our tourist visa, with taxis to and from the Finland Station, and in many other ways, big and small, during our recent 3 night stay. The hotel is right next to a Metro stop and the Catherine II park, in an alley off a... More

Was this review helpful? Yes 2
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Guest (roadtrekker), I would like to thank you for choosing M-Hotel during your last visit to Saint-Petersburg and for having taken the time to share your experience. I am delighted to read that you have enjoyed your stay with us and gave a high rating as to the Hotel services. Looking forward to welcoming you back to our Hotel,... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 14, 2014

We stayed here for two nights. Airport transfer made it simple to find and avoided us getting ripped off on the taxi fare. The rooms were pleasant with air conditioning to keep us cool. Free high speed wifi was helpful to plan activities each day. I liked that there was filtered water available on each level. Breakfast was adequate and... More

Was this review helpful? Yes 1
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Jake G, Thank you so much for taking time to share your experience with other travellers on TripAdvisor website. I was glad to learn that you have enjoyed our location, hotel staff, your room and other services provided at the M-Hotel. We are looking forward to welcome you again, Sincerely, Manager Anastasia S. More

Reykjavik, Iceland
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 10, 2014

The hotel is a hidden gem. It's location is excellent, right near the Nevsky Prospect and most sights, such as the Church on Spilled Blood, the Hermitage and St. Isaacs Cathedral are within walking distance. I was there with my mother and we stayed in the SPA suite. The hotel itself is clean and the breakfast was very good. However,... More

Was this review helpful? Yes 1
AnastasiaSaz, Менеджер по обслуживанию клиентов at M-Hotel, responded to this review

Dear Maria Kristjans, we thank you for your review of our hotel and your recommendations. We are really glad you liked hotel location and thank you for positive mentioning hotel staff. We do hope to see you again, Kind regards, Manager Anastasia S. More

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Additional Information about M-Hotel

Address: Sadovaya St., 22/2 | Entrance from Krylova lane, St. Petersburg 191023, Russia
Location: Russia > Northwestern District > St. Petersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — M-Hotel 3*
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Also Known As:
m Hotel Hotel St. Petersburg

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