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W St. Petersburg

Travelers' Choice award winner
5.0 of 5
Voznesenskiy Ave., 6, St. Petersburg 190000, Russia
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Best prices for: 1 room 1 guest
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W St. Petersburg
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W St. Petersburg
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633 reviews from our community

Traveler rating
    408
    155
    48
    17
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (633)
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    (156)
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Moscow, Russia
Contributor
14 reviews 14 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Advantages: good location, design is fun for those who like usual and colorful italian design, beautiful terrace with awesome view. What I didn't like at all: Service is unacceptable. People are not trained, rude, too young to understand how they break the image of W. Hotel bar was full of broken glasses, feathers etc. after the party, and it stayed... More 

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear Ekaterina, I would like to thank you for your feedback. Your comments have been transferred to the head of respective departments and immediate actions were taken. I am sorry that this incident has spoiled your impression over your stay with us and I will be happy if you could give us another chance to show you the genuine W... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My recent trip to St Petersburg was made all the better by staying at the W Hotel. The location is convenient, the staff very friendly and the food and service in the restaurant was amazing. My colleague said that the cheesecake he had was the best ever. I would happily recommend it to anyone visiting this beautiful city. Anne Best

Was this review helpful? Yes 1
WSTP, General Manager at W St. Petersburg, responded to this review

Dear Anne, Thank you so much for a wonderful review about W St. Petersburg. We are glad you have enjoyed the cheesecake as it is an absolute hit from our pastry chef. Please come visit us for the new restaurant opening in September, as we have prepared something very special on this occasion. Best Regards, Mario Habicher More 

Austin, Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Among the worst pervasive customer service I've ever experienced. It occurred at the front desk where they seemed unconcerned about my need to confirm my excursion reservations or to give my vouchers to the guides. It was the bar that was never open on the roof (as photos show on their web), and the maid that left her clean up... More 

Was this review helpful? Yes 1
WSTP, General Manager at W St. Petersburg, responded to this review

Dear Cindy, thank you so much for your detailed feedback. It has been transferred to our department heads and has been investigated. Our welcome office manager has already contacted you for details. I am sorry that your experience with us could not meet your expectations. I hope that you could give us another chance to show you the improvements we've... More 

Istanbul, Turkey
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The quality of service extended, the hospitality furnished with big and sincere smiles, the most chic and elegant welcome , the constant and absolutely impeccable availability of any assistance from the minute we arrived at the hotel till our departure ---- were all highly praised by the group’s common travellers as well as it's active members in tourism

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear Liz B, Thank you so much for your review, it is always a pleasure to hear kind words from our guests. We hope to see you back soon to check out our stylish bliss spa, where you can enjoy treatments along with brownies and sparkling wine. Best Regards, Mario Habicher General Manager More 

New York City, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at Starwood hotels around the world and this one takes the cake. Perfect location for great food and the sites of St. Petersburg, but what really set it apart was the service. The staff was exceptional from the moment I arrived... personal welcome, remembering my name, smiles and offers of assistance at every turn. This service level was... More 

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear kevinsmithnyc, Thank you for a wonderful review, our team happy to hear that we have made our stay exceptional. We hope to see you back again during summer time for the white nights season and weekly DJ sets on our panoramic terrace, Best Regards, Mario Habicher General Manager More 

Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel in Feb 2015 and from the first minute we were offered free wifi, room upgrade and most important, a very warm welcome as a SPG member. I loved the room design, very modern yet cozy. Nice bathroom products, separated shower and bathroom and extremely comfortable bed. Location was great as well, close to everything. We... More 

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear Betty G, Thank you for your kind review, we are glad that we have met our expectations Come back again during the white night season and enjoy the stunning view from our terrace. Best Regards, Mario Habicher General Manager More 

Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hi just finished a weeks stay at W St Petersburg and all the previous reviews commenting on the amazing staff in this hotel are true. I basically live in hotels and I really didn't think service, friendliness, helpfulness, smiles and quality for money didn't come better than what is offered in Asia, but this hotel easily surpasses those incredibly high... More 

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear christor71, Thank you for your positive review of our property. We are glad that our team has made you feel at home. Marina , Maria and Julia are sending their kindest regards. We hope to see you back again soon! Best Regards, Mario Habicher General Manager More 

Geneva, Switzerland
Contributor
18 reviews 18 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Simply "W". Posh, well located (walking distance from Hermitage), really, really, really friendly stuff (which is not always the case in RU), good food and beautiful people. Highlights: Top floor bar, russian models everywhere :), design. What could be better? Maybe a bit bigger gym but this is peanut comment.

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear MacTka, Thank you so much for your kind review, I am very glad that you enjoyed your stay with us. I reccommend you to pop in bliss spa during your next visit. You will surely find some space for imagination in there, since best relaxing treatments will be customized for you. Hope to see you soon. Best Regards, Mario... More 

London, England
Contributor
18 reviews 18 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had been to St Petersburg 13 years ago and always wanted to return and take my wife. It's a fantastic city to visit. The W hotel was absolutely perfect. Location could not be better: right next to St Isaacs cathedral and a 10 minute walk to the owner that is the Winter Palace / Hermitage. The bed was the... More 

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear NWyse, Thank you for your kind review, we are excited to hear that you enjoyed your stay with us! Next time you come, our consierge will surely find even more exciting places for you to discover. For example the famous Tsars residences in the city suburbs will let you unveil St. Petersburg from a different perspective. Looking forward to... More 

1 review
5 of 5 stars Reviewed March 10, 2015

This is the most wonderful place. I love the people who work there. Every time I step out of the elevator, I feel so at home so welcome. Every breakfast was a pleasure. Everyone in the room was so great, Julia, Willy, Victoria, Irene and Musia. I've now stayed there almost three weeks. My room was great and honestly I've... More 

Was this review helpful? Yes
WSTP, General Manager at W St. Petersburg, responded to this review

Dear Michael H, Thank you for such a wonderful review. We feel extremely happy to hear these kind words from our long-term guest. We hope to see you stay with us again soon to check out our new restaurant! Best Regards, Mario Habicher General Manager More 

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