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Mamaison All-Suites Spa Hotel Pokrovka Moscow

#37 of 262 Hotels in Moscow
Certificate of Excellence
Hotel website
Pokrovka St., 40-2, Moscow 105062, Russia
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Mamaison All-Suites Spa Hotel Pokrovka Moscow
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239 Reviews from our TripAdvisor Community

Traveler rating
    126
    77
    21
    11
    4
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80
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (62)
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2 reviews
5 of 5 stars Reviewed April 26, 2015

Our stay at Mamaison Pokrovka erased all the fears we had about Moscow. As it turned out, Muscovites are warm, open and easy to communicate with. The staff here are dedicated and courteous to their guests. The 2-bedroom suite is perfect for a family of 4 (or even more if others are fine with the couch). Restaurant prices are very... More 

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "ATTY. JOSELITO B", On behalf of all the staff, let me thank you for sharing your impressions about our hotel. We are happy to hear that your stay was amazing. we also pleased that you have enjoyed our special packages which we usually post on our official web page mamaison.com. Looking forward to welcome you back in... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 5, 2015

Hands down the nicest place I've stayed in Moscow. Service is excellent, Staff all speak English, the food here is pretty Darned good too- I ordered a tenderloin at 11pm and it was perfect! Jeremy Clarkson take note.. Rooms are very comfy, wifi works well, and all in all I will definitely be using this fine establishment again! Thanks to... More 

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "DeeDee1888", Let me thank you for such an inspiring review about our hotel. We are extremely happy to hear that you had a great stay with us. We do hope to see you soon again, should your plans will bring you to Moscow! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Moscow, Russia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2015

First stay at the hotel was really good - got a free upgrade, excellent suite, nice dinner, helpful staff. Was absolutely sure that the next time will book All-Suites again! Second turned out to be a not-so-charming at all. The room looked like it was invaded by a crazy rodent - most of the furniture battered and scratched, spotted walls.... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Maria_Dragan", Thank you for leaving your feedback about your recent stay with us. We are terribly sorry that room on your second visit to our hotel was not up to your expectations. We are trying to replace all interior items on time, looks like this replacement came a bit late. Our maintenance department is to check all... More 

Moscow, Russia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2015

Ideally located within easy stroll to 3 tube stations, sightseeing attractions, restaurants, shopping malls etc. Great service and really well laid out rooms, clean and cozy. Nice pool but gym area could be bigger. Overall, very nice experience.

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Sasha_fr0m_Russia", Thank you for leaving your feedback about your stay with us. We are delighted to read that you have highlighted our location, service and cozy rooms. We are happy to be of service! Looking forward to welcome you back soon in our hotel! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Moscow, Russia
Top Contributor
78 reviews 78 reviews
40 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed March 8, 2015

We went to the hotel with my wife for one day only - just to have a break from the crazy rhythm of Moscow life. We made our choice because of the big Spa, and that was a right decision. Spa was really great - massages (we both were very satisfied), swimming pool, sauna, hammam (one of the best I... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Alexey_from_Moscow", On behalf of all staff, I would like to thank you for taking the time to post your review about our hotel. It is great pleasure for us to hear that you had a good getaway in our hotel. We are also sorry to hear about the situation happened in the bathroom. We are now to... More 

Bucharest, Romania
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was in this hotel for 3 nights room nr 201 wich is an apartament. It was like home for me, i enjoy very much to live in this hotel. The location is perfect, around you have alot of options to shop to eat or jus to drink a coffe. Staf is very friendly and profesional, the brekfast is very... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Daniel M", Thank you for the great review of our hotel! We are happy that you have spent an amazing time in our hotel and we look forward to see you again very soon for even more exciting impressions. Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Amsterdam
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2015

lovely hotel with big suites. The restaurant offered very good breakfast and dinners. It is always nice to have a coffee facility in your too. The separate lounge was good for working, while I could keep my bedroom cool to sleep. Points for improvement: most staff in the restaurant speak hardly any English. Maybe I'm spoiled but I missed floor... More 

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "TinekevR v", Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Top Contributor
56 reviews 56 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 11, 2015

Location at Pokrovka allows to walk to Red Square and Kremla. Reception service very fast. Rooms modern. different types. All comfortable . Spacy. kitchen annex with coffee machine. Welcome free bottle of water , fruits or sweets are nice and leaves feeling of comfort and care. breakfast very good with a variety of selection. Price could be lower but you... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Michal G", Thank you for the great review of our hotel! We are glad that you enjoyed your stay and will do our best to exceed your expectations in future. Looking forward to see you again in our hotel soon! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2015 via mobile

Happy with everything. I am a loyal customer and will visit again. Love the design, the food and service. Everything is clean, neat and comfy. The best value in Moscow. Special thank you to Mr. Vladimir Yurko.

Was this review helpful? Yes 1
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user Alexander V, Thank you for the great review of our hotel! Your patronage is extremely valuable for us. We are glad that you enjoyed your stay and hope to see you again very soon. Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

we statayed just for one night, but appraised this nice place very high! Great location in city center, but on a quiet street. Large and spacious room and amaizing aqua-zone on the bottom floor! Free wi-fi was also a nice bonus.

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "2103irina", Thank you very much for such a positive review about our hotel. It will certainly be distributed between all team members. We are happy to be of service! Looking forward to welcome you back soon in our hotel. Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

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