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Mamaison All-Suites Spa Hotel Pokrovka Moscow

#36 of 263 Hotels in Moscow
Certificate of Excellence
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Pokrovka St., 40-2, Moscow 105062, Russia
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Mamaison All-Suites Spa Hotel Pokrovka Moscow
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Manchester, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel isn't central and does have some shortcomings. My experience was on the whole a positive one. The staff are hit and miss, English isn't always spoken and they can be a little short particularly in the bar, I did speak with management on one occasion and he was fantastic. The room was good, was a huge suite, great... More 

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arlington, va
2 reviews
5 of 5 stars Reviewed 1 week ago

Mamaison was superb! A nice walk to the Kremlin. The nightlife with cafes and restaurants along pokrova minutes away was convenient not to mention fun! The staff was courteous and extremely helpful. The wine and cheese plate was a nice touch! Next time I will visit the spa! Keep up the good work! Truly helped make our visit back after... More 

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Portsmouth, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel, quiet, excellent comfort, 24 hour room and restaurant service, great spa and massage service. Moscow is great fun and the people are lovely. Food is surprising good all over. The metro is beautiful, safe and easy to use once you get the hang of it!

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Novokuznetsk, Russia
Level Contributor
8 reviews
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel with great location. Might seem to be pricy but I got there through a special offer, which makes it very hard to beat in terms of price/quality. Service is great. Staff is always there to help.

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St. Petersburg, Russia
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This concept rocks ! All rooms are more or less suites. The one I stayed in was really cool, spacious and modern. As I stayed for 3 nights, it efficiently killed any traces of hotel death. Next time in Moscow, always check this alternative.

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2 reviews
5 of 5 stars Reviewed April 26, 2015

Our stay at Mamaison Pokrovka erased all the fears we had about Moscow. As it turned out, Muscovites are warm, open and easy to communicate with. The staff here are dedicated and courteous to their guests. The 2-bedroom suite is perfect for a family of 4 (or even more if others are fine with the couch). Restaurant prices are very... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "ATTY. JOSELITO B", On behalf of all the staff, let me thank you for sharing your impressions about our hotel. We are happy to hear that your stay was amazing. we also pleased that you have enjoyed our special packages which we usually post on our official web page mamaison.com. Looking forward to welcome you back in... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

Hands down the nicest place I've stayed in Moscow. Service is excellent, Staff all speak English, the food here is pretty Darned good too- I ordered a tenderloin at 11pm and it was perfect! Jeremy Clarkson take note.. Rooms are very comfy, wifi works well, and all in all I will definitely be using this fine establishment again! Thanks to... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "DeeDee1888", Let me thank you for such an inspiring review about our hotel. We are extremely happy to hear that you had a great stay with us. We do hope to see you soon again, should your plans will bring you to Moscow! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Moscow, Russia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 31, 2015

First stay at the hotel was really good - got a free upgrade, excellent suite, nice dinner, helpful staff. Was absolutely sure that the next time will book All-Suites again! Second turned out to be a not-so-charming at all. The room looked like it was invaded by a crazy rodent - most of the furniture battered and scratched, spotted walls.... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Maria_Dragan", Thank you for leaving your feedback about your recent stay with us. We are terribly sorry that room on your second visit to our hotel was not up to your expectations. We are trying to replace all interior items on time, looks like this replacement came a bit late. Our maintenance department is to check all... More 

Moscow, Russia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 11, 2015

Ideally located within easy stroll to 3 tube stations, sightseeing attractions, restaurants, shopping malls etc. Great service and really well laid out rooms, clean and cozy. Nice pool but gym area could be bigger. Overall, very nice experience.

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Sasha_fr0m_Russia", Thank you for leaving your feedback about your stay with us. We are delighted to read that you have highlighted our location, service and cozy rooms. We are happy to be of service! Looking forward to welcome you back soon in our hotel! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Moscow, Russia
Level Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed March 8, 2015

We went to the hotel with my wife for one day only - just to have a break from the crazy rhythm of Moscow life. We made our choice because of the big Spa, and that was a right decision. Spa was really great - massages (we both were very satisfied), swimming pool, sauna, hammam (one of the best I... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Alexey_from_Moscow", On behalf of all staff, I would like to thank you for taking the time to post your review about our hotel. It is great pleasure for us to hear that you had a good getaway in our hotel. We are also sorry to hear about the situation happened in the bathroom. We are now to... More 

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