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All 239 Moscow hotels

Mamaison All-Suites Spa Hotel Pokrovka Moscow

5.0 of 5 Hotel   |   Pokrovka St., 40-2, Moscow 105062, Russia
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Mamaison All-Suites Spa Hotel Pokrovka Moscow
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Ranked #29 of 239 hotels in Moscow
A recent review
5 of 5 stars reviewed 1 week ago
TatianaLap Moscow, Russia
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170 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow, Russia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 1 week ago NEW

I'm absolutely satisfied with my stay in this hotel. Special thanx to the front desk personnel, they're really always ready to help in any situation appeared. No doubts it's one of the best places to stay in Moscow. Absolutely recommend.

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "TatianaLap", Let me thank you for your review about your recent stay with us. Me and the entire team share great appreciation for your kind words about front desk personnel. We are always happy to be of service! Thank you for choosing our hotel and we truly looking forward to welcome you back in the nearest future!... More

Athens
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This has got to be one of my best hotel stays ever! So the group was 9 friends celebrating a bachelor's party and the hotel was ideal for the occasion, or really for any occasion. Very good location, very spacious, modern rooms, anything from the junior suite to the presidential suite was amazing. What really made the difference though was... More

Was this review helpful? Yes 1
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "am1417", Thank you for choosing our hotel for your trip to Moscow and for your kind review left on tripadvisor.com. Your review will certainly give our team and me personally a strong motivation to keep providing highest level of customer service to our guests. It is with great pride I read that all guests from your group... More

Yerevan, Armenia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The room is good, it has a TV, a safe, also there is a coffee machine, but, frankly speaking I would prefer a teapot to be able to make tea. I decided to eat in my room and ordered turkey schnitzel...... It appeared to be a bad idea. I had to wait a whole hour and, at last, I called... More

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "shushanikk", Myself and the entire team would like to express our thankfulness to you for choosing our hotel and for taking the time to share your comments on your stay with us. It is a great pride to have you as a guest with us and we trying our best to make your stay as much enjoyable... More

Brasilia, DF
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 8, 2014

Localizado próximo ao centro, é possível ir a pé (mas fazendo uma boa caminhada) até pontos turísticos, como a Praça Vermelha. O quarto em que fiquei era limpo, confortável e elegante. Café de cortesia e todos os dias uma garrafa de água mineral era oferecida (já que fui numa época de calor e ar muito seco!). Os produtos de toilette... More

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "NinaKitsch", I would like to thank you for taking time to leave feedback about our hotel. Our entire team shares great appreciation to you for praising our room interior and friendliness of our staff. It is our main goal to make your stay comfortable and delightful! It was pleasure to have you with us as a guest... More

Moscow
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 5, 2014

It was not first time visit. As always, nice and comfortable room. Very pleasure service, 24h. Few annoying defects (night light, some plugs) were noticed in room, but generally it was at good level. Room was cleaned. Parking not very large, had some troubles to park my car inside of territory. Out of territory parking not free. 4+ at all.

Was this review helpful? Yes 2
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "MrGoodcat00", First of all, i would like to take this opportunity and thank you for your recent stay with us and for leaving your review on tripadvisor.com. We are happy to hear that it is not the first time you choose our hotel and , on behalf of all team, I do thank you for your patronage... More

NYC
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2014

The staff at the hotel made all the difference. They helped reserve dinner reservations and inquired about tickets to the ballet. I was very happy with the service. As someone who doesn't speak Russian thier help was invaluable. Breakfast is expensive at the hotel so plan accordingly! For the value I couldn't not believe what all we got.

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Reba C", On behalf of all staff, let me thank you for your feedback about our hotel. It is great pleasure for us to read that you have identified our staff as one of the hotel's parts which makes all the difference! We are happy to be of service! We do look forward to welcome you back... More

Moscow, Russia
1 review
3 of 5 stars Reviewed March 3, 2014

My husband and I took the largest room in the hotel to spend some time together. It was clean but not so cute and there were a lot of uncomfortable stuff. For example, 1 there was no any furniture in the hallway so you have to put your bag and gloves on the floor if you want to put on... More

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "silence12345", I would like to thank you for choosing our hotel and for leaving your feedback about your recent stay. It is only through that feedback we can achieve perfection in all aspects of making the guests stay enjoyable. Your review has shown us which sides we should bring our attention to. We are sorry to hear... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014 via mobile

Very good hotel, especially when discount rates. Very friendly staff. Very good Spa centre, but the prices are not cheap. Good location, walk to the subway 15 minutes, walk to the Kremlin 25-30 minutes. Near hotel many good restaurants and cafes. Small fitness.

Was this review helpful? Yes 1
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Yerlan B", Let me thank you on behalf of all staff for leaving feedback about our hotel on tripadvisor.com. It is greatest pleasure to understand that our efforts to make your stay enjoyable become true. We often creating a special offers depending on the season and you are welcome to subscribe for them on our official web... More

Istanbul, Turkey
Top Contributor
60 reviews 60 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 14, 2014

Stayed here for 2 nights in January 2014 while on business i Moscow. Chose it mainly since it is within walking distance to my company's office there. But the Ma Maison brand does not disappoint - it is my second experience with staying at one of their hotels and I must say the level of service and the quality of... More

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "ArzuS", On behalf of all team, let me bring my sincere thankfulness for leaving this feedback about our hotel. It is great pleasure for us to hear that you have found our service quality very high as we are striving to provide the highest customer service and it is always good to hear that we achieving that.... More

Amsterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2013

stayed here a few times now and i must say i really like the hotel. Perfect service, very helpful staff. good and clean room with a very good bed! Food in the restaurant is very good also. will be there again!

Was this review helpful? Yes
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "eddy S", Thank you for taking the time to leave your kind review on tripadvisor.com. All our staff would like also to share our thankfulness for your trust and patronage, it is great pleasure for us to welcome you for already several times. We will do our best to keep providing you with the same experience and... More

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Additional Information about Mamaison All-Suites Spa Hotel Pokrovka Moscow

Also Known As:
Mamaison Hotel Moscow
Mamaison Hotel Pokrovka
Address: Pokrovka St., 40-2, Moscow 105062, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Romantic Hotel in Moscow
#26 Luxury Hotel in Moscow
#31 Family Hotel in Moscow
#36 Business Hotel in Moscow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mamaison All-Suites Spa Hotel Pokrovka Moscow 5*
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