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Mamaison All-Suites Spa Hotel Pokrovka Moscow

5.0 of 5 Pokrovka St., 40-2, Moscow 105062, Russia
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Mamaison All-Suites Spa Hotel Pokrovka Moscow
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Mamaison All-Suites Spa Hotel Pokrovka Moscow
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216 reviews from our community

Traveler rating
    110
    73
    21
    9
    3
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16
69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow, Russia
1 review
5 of 5 stars Reviewed 1 week ago

Very good hotel. Stayed in Presidential Suite and Junior Suites. Rooms are very big and good interior. All staff is very friendly, assists with any request. Free parking. Free Wi-Fi. Free double, tripple, even 4 prs occupancy. Good impressions only)

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Hong Kong Region, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights in the middle of November. The hotel itself is situated in the nice and quiet Pokrova. The location and staff were great. We walked to and from the Red Square / Krelim two days in a row and it only took about 30 minutes each way. There's a variety of restaurants, bars, 24-hour stores,... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "heathermacb", Thank you for your feedback posted on tripadvisor.com. We appreciate that you have praised our location and vicinity. We are very sorry to hear that maintenance of our rooms have not met your expectations. Our engineering department is to check them on the regular basis. If you have any maintenance issues in your room please call... More 

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 13, 2014

While the hotel has acceptable standards the staff do not!! After traveling for two days to get to Moscow, we expected courtesy but was greeted with a surly individual who had no knowledge of customer service and felt that grunting sufficed as a greeting and an answer to a international tourists questions I don't have high expectations but I will... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "sevenhomer", Let me thank you for your review left 10 months after your stay with us as you mentioned you was staying in January 2014. Your words about our employee have really shocked us as it is not represent our five star customer service that we are hardly trying to maintain. All our employees are having customer... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2014

Good time, everyone! I`m from Moscow, but i have a hobby to party till weekends. And I often stay at Moscow hotels. Mamaison Pokrovka`s the best for its price! Hotels interiors introduce guests into Moscow history (fotos of one famous photografer are the parts of interior). Location at Pokrovka is historical, cause this street was on the "king`s (tsar`) way... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Roman O", On behalf of all team, let me share our happiness to read such an amazing review. We are truly pleased that you your stay was fulfilled with such an exciting emotions! It is our main goal to bring such perfect and enjoyable memories to our guests. Will be waiting for you and your friends for... More 

Moscow
2 reviews
5 of 5 stars Reviewed November 6, 2014

Great place to stay with family - all kitchen stuff available in the room what allows to make home food for children (our 6 year old daughter doesn't like restaurant food). 24h mini supermarket is just across the street. Pokrovka street was recently renovated and now it's a nice place to walk with interesting buildings, a lot of different cafes,... More 

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Alex Y", Let me express my thankfulness for taking the time to leave feedback about our hotel. I am truly delighted to hear the fact that you had a pleasant stay with your family. We are happy that you have praised our renovated Pokrovka street. Hope to see you soon for more exciting emotions! Always at your... More 

Moscow, Russia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2014

Great place. Nice location, friendly stuff, full-equipped rooms with kitchen corner and all necesary things.The Kremlin was about a 25min walk distance. There were also many nice Restaurants around. 10 minutes to metro ststion.

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Vadim D", Let me thank you for your kind review about your recent stay with us. On behalf of all staff, I would like to express my appreciation that you have enjoyed our location and friendly staff. We are pleased to be of service! My sincere hopes to welcome you back again soon! Always at your service,... More 

Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 22, 2014 via mobile

This first visit to Moscow started with very good stay at right place with family. Great place. Nice location, friendly stuff, full-equipped rooms with kitchen and all necesary thinks. We were glad to enjoy locals and all kind of shops are close to the hotel, so everything can be reached by walk.

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Mahendrakaria", On behalf of the entire team, let me express my thankfulness for your feedback posted on tripadvisor.com. It is true pleasure to hear such words and we are delighted that your stay was enjoyable. My sincere hopes to welcome you back again in our hotel! Always at your service, I remain, Sergey Kletanin Guest Relations Manager More 

Zürich
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

This hotel has a very friendly staff which speaks English and organises and helps a lot. The junior suite room was very comfortable with a sitting area. The only disadvantage was that you have to walk far away to the metro. The Kremlin was about a 25min walk distance. There were also many nice Café Restaurants around.

Review collected in partnership with this hotel

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HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Y M", Let me thank you for sharing your feedback about our hotel. We do appreciate your praises to our friendly staff and room design. We also delighted that you have enjoyed many nice cafes and restaurants in the nearby area. We look forward to welcome you back again in our hotel! Always at your service, I... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

Great place. Nice location, friendly stuff, full-equipped rooms with kitchen and all necesary thinks. We were glad to enjoy this place again. Nightlife locals and all kind of shops are close to the hotel, so everything can be reached by walk.

Was this review helpful? Yes 2
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Michael S", Let me express my thankfulness for taking the time to share your feedback about your stay. We are dellighted that you have highlighted our nice location, friendly staff and room design. Guest satisfaction is the main priority for every team member, so it is a great pleasure for us to read that we have achieved... More 

Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2014

This hotel is excellent in all respects, good value being in Very expensive Moscow, place is beautiful , in the heart of the city, excellent food, service, also entire place is spotless... Add to that small Spa I will not waste time looking for another place in Moscow for my guests here, (I am a Moscow resident)

Was this review helpful? Yes 2
HotelsManagement, Guest Relations Manager at Mamaison All-Suites Spa Hotel Pokrovka Moscow, responded to this review

Dear valued user "Charlesg42", Thank you for coming back to us with this kind review. We are extremely happy that you have liked our location,food and service. It is great pleasure for us to be of service! We will be happy to see you and your guests in our hotel again! Always at your service, I remain, Sergey Kletanin Guest... More 

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Additional Information about Mamaison All-Suites Spa Hotel Pokrovka Moscow

Address: Pokrovka St., 40-2, Moscow 105062, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mamaison All-Suites Spa Hotel Pokrovka Moscow 5*
Number of rooms: 84
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Also Known As:
Mamaison Hotel Moscow
Mamaison Hotel Pokrovka
Hotel Style:
#12 Spa Hotel in Moscow
#17 Family Hotel in Moscow
#28 Romantic Hotel in Moscow
#28 Luxury Hotel in Moscow
#39 Business Hotel in Moscow

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