My wife and I had a terrible experience with this hotel. We had booked our stay here for the nights of August 2 and 3, 2008 through the Novosibirsk office of Olymbia-Reisen, a German-owned firm which operates in Russia. They also booked us in hotels in Novosibirsk and St. petersburg, where we had no problems. All bookings were paid for in advance.

After a great deal of trouble finding this hotel amonst the group of 6 or 7 similar-looking buildings, we began checking in at about 1 PM (13:00) on August 2, 2008. The woman at the desk was middle aged and blonde. After beginning the check in process, she informed us that Olympia-Reisen had not registered our visas properly (which was a LIE), that we would therefore have to pay a Russian government "fine" of 2,500 rubles each, and that it would have to be paid in cash and paid personally to her.

We were very upset, and when we indicated how upset we were, she threatened to have us removed from the lobby by... more