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The St. Regis Moscow Nikolskaya

Nikolskaya St., 12, Moscow 109012, Russia (Formerly Nikolskaya Kempinski Moscow Hotel)
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The St. Regis Moscow Nikolskaya
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Ranked #10 of 261 Hotels in Moscow
A recent review
5 of 5 stars reviewed 2 days ago
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102 reviews from our community

Traveler rating
    78
    18
    5
    0
    1
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4
28
9
46
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I got that I expected, even a bit more. I felt treated special, and I loved the hotel. My room was in good condition and was really clean, and the staff in the whole hotel was friendly and helpful! Thank you for all the staff members!

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Winterthur, Switzerland
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Unfortunately, my experience at the St Regis was not as good as I thought it would be. Of course the location is perfect and the interiors very nice. However, the shower was making a horrible noise while hot water was running and it was randomly leaking (thus making noise when the water would drop on the floor... like in the... More 

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Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear Mayleen3, Thank you very much for this review, all guests comments are very valuable for us and help us improve our service in the future. I am happy to hear that you had a good impression about the hotel interior as well as location which we are very proud of. Thank you for your comments about the maintenance issues... More 

Ljubljana, Slovenia
Top Contributor
147 reviews 147 reviews
77 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel has great location, walking distance from the Moscow centre and the interior is really nice, it also has a nice swimming pool, but the fitness is nothing special. Service is not consistent, at reception quite good, also in the restaurant, but in the fitness was almost rude,..

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Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear Ales11_11, Thank you for your comment. I am happy to hear that you enjoyed your time at The St. Regis Moscow Nikolskaya. Our hotel is located at the heart of Moscow and as you mentioned is perfect for business as well as leisure travellers. We constantly work on the improvement of our service and thank you for your feedback... More 

no fixed location
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Aside from perhaps the four seasons this was best hotel in Moscow. The restaurant was nice, the room was lovely, the location couldnt be better but the best part was the pool & spa which were a surprise treat. The only fault was that the housekeeping staff kept walking in on us without bothering to wait after knocking but that's... More 

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Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear Alex M, Thank you very much for your review, I do appreciate your time. I am glad to hear that you enjoyed your stay at The St. Regis Moscow Nikolskaya and had such a great overall experience. Thank you for your note regarding the housekeeping staff. I have shared your comments already with my team and we will concentrate... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first time at the St. Regis Moscow. As you can expect, the service for this type of hotels is outstanding. Here too, the staff from the concierge to the room service was spotless. The staff accommodated my special asks in a breeze and did a great job in following up with me even though I was busy.... More 

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Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear YBYKD, Thank you very much for sharing your feedback with us. It was a great pleasure for the entire St. Regis Moscow Nikolskaya Team to have you in our care! I am happy to hear that our staff did their best to meet your expectations. I would like to express our apologies for the short comings which you experienced... More 

Port Saint Lucie, Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The concierge came to the room with us and asked us to unpack our bags, coffee and tea in the room. IF you want to travel like royalty then come to this hotel. Excellence in service all the employees, from the front desk to the one cleaning the room. They really know how to serve a customer. SERVICE! Besides a... More 

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Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear guest chefwannabe2015, Thank you very much for sharing your feedback with us. It was a great pleasure for the entire St. Regis Moscow Nikolskaya Team to have you in our care! I am happy to hear that you had a wonderful stay and had a good impression about our restaurants and SPA as well as location which we are... More 

New York City, New York
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very much a St. Regis hotel.. Luxuriously appointed and extremely well located. This grand old "style" hotel oozes opulence and makes you feel like you are one of the "haves" in a town that is surely divided between those who do, and those who do not . The rooms over 3 meter high gold leafed ceilings would normally make the... More 

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Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear guest Check_Please123, Thank you very much for this review, I do really appreciate the time for writing such a detailed comment. Your feedback is very valuable for us. I am extremely happy to hear that you enjoyed your stay with us, I have already shared your comments with my team and thank them for the great work they do... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

The best hotel I ever stayed in my life......got very nice room facing courtyard......me and my wife really enjoyed our stay starting from the beginning until the end, staff at the reception are excellent......actually all staff in the hotel are very kind and helpful, continue this way........a special thanks to the front office manager who met us, we were very... More 

Was this review helpful? Yes 1
Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear hugo88888, Thank you very much for your feedback, all guests comments are very valuable for us. We are happy to hear that you had a wonderful stay at our hotel and we look forward to welcoming you again as soon as possible. With my warmest regards, Hiren Prabhakar General Manager More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 23, 2015

We came to Moscow for my friend and cousins birthday for 3 days. Got a room upgrade which was amazing. Their location is 5 minutes walk from the red square. The staff took attention to detail and realized it was my cousins birthday. In the evening they came up with a surprise cake which I didn't expect. They also had... More 

Was this review helpful? Yes 3
Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear Jcxny, Thank you very much for sharing your feedback with us. It was a great pleasure for the entire St. Regis Moscow Nikolskaya Team to have you in our care. We are looking forward to welcoming you again as soon as possible. With my warmest regards, Hiren Prabhakar General Manager More 

Istanbul, Turkey
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2015

convenient location, comfortable, nicely decorated, right next to the underground and city center, etc; as you would expect from such a hotel. The only negative aspect was with the butler service which we have expected it to be at tip top level. Though the staff was very nice and friendly, the follow up on certain things was missing, i.e. replenishment... More 

Was this review helpful? Yes 2
Nikolskaya M, General Manager at The St. Regis Moscow Nikolskaya, responded to this review

Dear guest Mehmet T, Thank you very much for sharing your feedback with us. It was a great pleasure for the entire St. Regis Moscow Nikolskaya Team to have you in our care! We would like to express our apologies for the short comings which you experienced during your recent stay. I have shared your comments already with my team... More 

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