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Crowne Plaza Moscow World Trade Centre

#42 of 261 Hotels in Moscow
Certificate of Excellence
5.0 of 5
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Krasnopresnenskaya Embankment, 12 | World Trade Center, Moscow 123610, Russia (Formerly Mezhdunarodnay)
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Crowne Plaza Moscow World Trade Centre
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Ranked #42 of 261 Hotels in Moscow
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Alireza6098 Babol, Iran
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847 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Babol, Iran
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've been there last year on May. After a few days in saintpetersburg , we entered a hotel with our friends and we were a given a room with a awful view and also non working air conditioner. After some discussion with reception , finally they changed our room by night. For our purpose, the location was very nice and... More 

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Roorkee
Top Contributor
89 reviews 89 reviews
66 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a good hotel , convenient if you are coming for some nearby Expos. The breakfast is simply WONDERFUL. The rooms are clean and well maintained. V comfortable bed , be assured of a refreshing sleep. Clean bright towels. Good bathroom amenities. No American type power outlets . Should have a couple of those to make Americans feel welcome.... More 

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear worldtrotterrke, Thank you for choosing Crowne Plaza Moscow WTC for your stay and finding a moment to share your impressions! It is a great pleasure to know that you had such a wonderful stay with us and enjoyed comfort of your room! Concerning your comment about power outlets, please, kindly note that our reception or housekeeping staff gladly provides... More 

Qatar
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the hotel was ok, not the best but it was nice comparing quality/price. the restaurant is nice and the dinner was well served with a big choice. the rooms has a nice panoramic view which I adored. it was a short stay but it was nice.

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear DANYA A, Thank you for choosing Crowne Plaza Moscow for your stay and finding time to share your comments. It is a pleasure to know that you have positive impressions of all the items of your stay. Therefore it is saddening to see that you have rated the review as 3*. I assume that it could be a misunderstanding.... More 

Durham, North Carolina
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Host organization booked and paid for standard room in the original building. For a business hotel adjoining world trade congress building the room is shameful Paid for upgrade to Club Plaza Tower. Studio room was very spacious with great views. Staf hardly speaks any English. Famous breakfast menu was mediocre especially when compared with Radisson Blu across the highway. Location... More 

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear ayl3, Let me thank you for choosing Crowne Plaza Moscow WTC for your stay and finding time to share your comments with us. We highly value the feedback from our loyal guests! I am happy to know that you enjoyed your Club Studio specially prepared for you! It was saddening to know that you formed an opinion that staff... More 

Northampton, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent just one night here in April 2015. Arrived around 10.45pm so reception was efficient. I was greeted well by the lady checking me in. Bedrooms are typical Crowne Plaza so perfectly good enough. Bed is always very comfortable. My room had the most stunning view of the river and the various historical building nearby. It was a super view... More 

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Steve J, I highly appreciate you taking the time to share your kind words about your stay at Crowne Plaza Moscow WTC! It is a great pleasure to know that you enjoyed the comfort of your room and high quality of service provided by our receptionist during the check-in process. I will gladly share your comment with my collagues... More 

Antalya, Turkey
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

There were some problems with our stay but later all was solved one by one. It was nice to stay in Crowne Plaza Moscow. Mostly ı want to thank Mr. Evgeniy in the reception for his help giving us an extra bed free of charge( Maybe ı remember his name false, Bu he has beard and his cheeks were in... More 

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AnnaKalinina, Менеджер по обслуживанию клиентов at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear LeventKeles, Thank you very much for choosing Crowne Plaza Moscow WTC for your stay and sharing your feedback of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our staff, as reinforcement to continue their efforts to make the... More 

Florence, Italy
Top Contributor
125 reviews 125 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 19, 2015

If the heating was working in my room (slept the first night in the cold) and if the internet was not always slow and generally impossible to use. The hotel is nice and the Crown Plaza joint does a good job, but the poor internet performance spoiled it a bit for me, I could not work and this is a... More 

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JuliaLatypova, Управляющий at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Stalflare, Thank you for taking a moment to share your feedback with us. I am sorry to know that you were disappointed with the quality of wi-fi provided. We will note your comments for further improvement. Please, be kindly advised that for guests’ convenience we also have free internet café which is situated near the reception. Concerning the heating... More 

Albany, New York
1 review
1 of 5 stars Reviewed March 17, 2015

Reception doesnt care about guest satisfaction . Vera and natalia did not pay attention to us even we are repeat guests. On the other hand they are not good at reception process on ıhg standards. We have 6 rooms here but thay have no wellcome. This is first time in crown that ı had a terrible service. Last week ı... More 

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JuliaLatypova, Управляющий at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Guest, Thank you for being a repeated guest of our hotel and finding time to share your comments with us. Your opinion is very important as it enables to target areas for improvement. I regret to hear that you were not satisfied with the service provided by our reception. I would be grateful if you could send more detailed... More 

london
Top Contributor
92 reviews 92 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 5, 2015

I had stayed at this hotel on a previous trip to Moscow and was happy to choose it again. It's very much a modern business hotel, no pretension, just a quiet efficiency, comfortable room and all the facilities I needed. There's a large, airy atrium with a nice Bar and Coffee Lounge / Cafe, then several other restaurants as well.... More 

Was this review helpful? Yes 2
JuliaLatypova, Управляющий at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear djna01, I greatly appreciate you taking your time and posting a review concerning your experience at Crowne Plaza Moscow hotel. I was happy to read you find the hotel convenient regarding your needs and preferences as well as our staff being helpful and welcoming Please be kindly informed that our reception staff would always be happy to show you... More 

Modena
Top Contributor
265 reviews 265 reviews
67 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed February 19, 2015

My stay at Crowne Plaza WTC in Moscow was really excellent. As a Platinum IHG member I got an upgrate to the Club Room and was very pleased with it. I found a little inconvenient to move to the Club Room Reception (which is far away from the hotel reception) but it was really worth. The Club Rooms are really... More 

Was this review helpful? Yes 2
JuliaLatypova, Управляющий at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Giacomo C, Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow WTC hotel. We highly value you being a Platinum Member of IHG Rewards Club! I am Happy to know that you enjoyed your room upgrade to the Club building We would be happy to welcome you back during your next... More 

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