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Crowne Plaza Moscow World Trade Centre

#49 of 262 Hotels in Moscow
Certificate of Excellence
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Krasnopresnenskaya Embankment, 12 | World Trade Center, Moscow 123610, Russia (Formerly Mezhdunarodnay)
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Crowne Plaza Moscow World Trade Centre
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Crowne Plaza Moscow World Trade Centre
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862 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My review of this hotel would have been far more favourable if I chose to stay in the standard class rooms. However when browsing the website, the photos of amazing views from the club class rooms made me pay the large premium over the standard room. You can imagine my huge disappointment when I found that my room didn't have... More 

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United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Service is very good.Crew are professional.Special front Desk Duty Manager Pavel and Front Desk Officer Maria. They are very professional,understandable,helpfull. Very good service! Great Job. Thank you Pavel and Maria for your hard work. You are the valuable stuff in this hotel. Best Regards

Was this review helpful? Yes 1
AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Ibra N, We greatly appreciate you being our loyal guest and taking the time to share your amazing experience at Crowne Plaza Moscow WTC! We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments... More 

Doha, Qatar
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Customer service by Miss Alina and Mr. Pavel was outstanding thy really helped Me to resolve and suggested the what and when to do my reservation around the city making stay more enjoyable, thank you.

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Antonio A, Thank you for taking a moment and share your comment following your stay with us! It is a great pleasure to know that you enjoyed an outstanding service provided by ouy staff. I will gladly share your kind words with our entire staff as an additional motivation to become a leader in excellence. However it is saddenning... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have to congratulate all guys and ladies working on this hotel. They daily do a great job, trying to help us and accommodate our requests. A particular positive remark on two guys, Pavel and Alina, at the front desk, who with their well knowledge English and professionalism they always do everything in their power to solve ours problems or... More 

Was this review helpful? Yes 1
AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Marco C, Thank you very much for taking a moment to post the feedback following your stay with us! It is a great pleasure to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My room come with great view of Neva River & Moscow City. Crown Plaza Club Is newer 20 storey tower of Crown Plaza World Trade Center built with modern amenities. Club lounge on level one is elegant with fine dinning ambience.

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear steven n, Thank you for sharing your comments following your stay at Crowne Plaza Moscow WTC! I was hapy to know that you enjoyed your corner Club room and amenities provided in our Club building! We sincerely hope that you will continue to choose us for your future stays in Moscow! Kind regards, Anna Kalinina, Quality Manager on behalf... More 

Babol, Iran
Contributor
14 reviews 14 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've been there last year on May. After a few days in saintpetersburg , we entered a hotel with our friends and we were a given a room with a awful view and also non working air conditioner. After some discussion with reception , finally they changed our room by night. For our purpose, the location was very nice and... More 

Was this review helpful? Yes 1
JuliaLatypova, Управляющий at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Alireza6098, Thank you for choosing Crowne Plaza Moscow for your stay and finding time to share your comments. It is saddening for us to know that you were not satisfied with the view from your room. We are always eager to help our guests with any requests and to do our utmost to make your stay as comfortable as... More 

Roorkee
Top Contributor
89 reviews 89 reviews
66 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 23, 2015 via mobile

This is a good hotel , convenient if you are coming for some nearby Expos. The breakfast is simply WONDERFUL. The rooms are clean and well maintained. V comfortable bed , be assured of a refreshing sleep. Clean bright towels. Good bathroom amenities. No American type power outlets . Should have a couple of those to make Americans feel welcome.... More 

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear worldtrotterrke, Thank you for choosing Crowne Plaza Moscow WTC for your stay and finding a moment to share your impressions! It is a great pleasure to know that you had such a wonderful stay with us and enjoyed comfort of your room! Concerning your comment about power outlets, please, kindly note that our reception or housekeeping staff gladly provides... More 

Qatar
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 21, 2015

the hotel was ok, not the best but it was nice comparing quality/price. the restaurant is nice and the dinner was well served with a big choice. the rooms has a nice panoramic view which I adored. it was a short stay but it was nice.

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear DANYA A, Thank you for choosing Crowne Plaza Moscow for your stay and finding time to share your comments. It is a pleasure to know that you have positive impressions of all the items of your stay. Therefore it is saddening to see that you have rated the review as 3*. I assume that it could be a misunderstanding.... More 

Durham, North Carolina
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 16, 2015

Host organization booked and paid for standard room in the original building. For a business hotel adjoining world trade congress building the room is shameful Paid for upgrade to Club Plaza Tower. Studio room was very spacious with great views. Staf hardly speaks any English. Famous breakfast menu was mediocre especially when compared with Radisson Blu across the highway. Location... More 

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AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear ayl3, Let me thank you for choosing Crowne Plaza Moscow WTC for your stay and finding time to share your comments with us. We highly value the feedback from our loyal guests! I am happy to know that you enjoyed your Club Studio specially prepared for you! It was saddening to know that you formed an opinion that staff... More 

Northampton, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 15, 2015

Spent just one night here in April 2015. Arrived around 10.45pm so reception was efficient. I was greeted well by the lady checking me in. Bedrooms are typical Crowne Plaza so perfectly good enough. Bed is always very comfortable. My room had the most stunning view of the river and the various historical building nearby. It was a super view... More 

Was this review helpful? Yes
AnnaKalinina, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review

Dear Steve J, I highly appreciate you taking the time to share your kind words about your stay at Crowne Plaza Moscow WTC! It is a great pleasure to know that you enjoyed the comfort of your room and high quality of service provided by our receptionist during the check-in process. I will gladly share your comment with my collagues... More 

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