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BEST WESTERN PLUS Vega Hotel & Convention Center

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Izmailovskoe Ave, 71, 3V, Moscow 105613, Russia
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1 room 1 guest
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BEST WESTERN PLUS Vega Hotel & Convention Center
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1,117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

It's an old-fashion but a clean hotel, located just 2 minutes from metro station by walk. A decorated restaurant with variety choice for breakfast. Rooms are really equipped as a 4* hotel,"I have to conffess that the towel and mattress at my room was teared". We were three people as a family but they did'nt provide us the third bed,... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel made my visit to Moscow alot easier ... Location is GREAT, 3 minutes walk to the metro station, it has many restaurants within a 5 minutes walk which provides many varieties, the hotel's restaurant is very good for lunch or dinner. The staff is very helpful, although not all of them can speak English but the front desk... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 3 days ago NEW

-You can arrive easly by metro, you can find markets, fast food, shopping center ... aroound the hotel - Some employees were nicely, some of them were rough, aggressive, can not talking English, -Rooms not clean enough, small, clasic design, airconditoner didn't work,

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Thank you for choosing the Best Western Plus Vega Hotel & Convention Center as your main choice of hotel during your visit to Moscow we value your loyalty. Your opinion is important to every member of our team, our guest's comments and remarks are what help us provide the highest level of service. We value the time spent... More 

Maidenhead, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 10 nights and were really impressed by the helpfulness of guest relations and all other staff. They really made our stay! We ate dinner and breakfast at the hotel a couple of times, dinner was a bit repetitive but not bad and breakfast was ok but very busy and not enough seats! Also food was not... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Jenny! We are very pleased that you have visited Best Western Plus Vega Hotel & Convention Center! Let me thank you for your feedback, which you have provided us with, it is the key which allows us to provide high quality customer service. The whole team at the Best Western Plus Vega Hotel works very hard every day to... More 

London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Really...the worst hotel that i've visited in the last years in my life. I've been there for 4 days. Starting talking about breakfast i can say that it was awful: the waiters doesen't speak english ( the hotel is "4 stars"); the menù was the same everydays; the food quality was bad. They put the same food of the breakfast... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Andrea! Thank you for sharing your opinion with our team about your recent stay at the BEST WESTERN PLUS Vega Hotel & Convention Center! It is unpleasant for us that your expectations were not met. I assure you that all services carried out by our team at our hotel are up to the world wide 4 star hotel standards!... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed there 4 nights for an awesome price (around 120 bucks in in total). At the beginning it was just as I had expected it to be, cause I had stayed in a Best Western before in NYC. The problem was that twice I arrived to the room and the room hadn't been cleaned and I hadn't left any... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Jose! Thank you for providing our team with your review of your stay at the BEST WESTERN PLUS Vega Hotel & Convention Center! Please accept our apologies for the inconveniences, which you were faced with. Our housemaids make up the rooms on a daily basis, and I do understand your feelings about the same mistake two days in a... More 

Hurghada, Egypt
1 review
5 of 5 stars Reviewed 5 days ago NEW

I arrive in this hotel in 13.8 to 15.8 then from 18.8 to 23.8 very nice hotel near from metro and best park ismailova park very beautiful to walk hotel so clean room so clean really prefect housekeeping just in 2 stay was in room 2202 some times have problems in wi fi but ok not bad and when we... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! The team of the Best Western Plus Vega Hotel & Convention Center thank you for choosing our hotel during your stay in Moscow. Your opinion is exceptionally important to every member of our team, our guest's comments and remarks are what help us provide the highest level of service. Our main priority is to make your stay as... More 

London, United Kingdom
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for the beginning of a tour. Location is very close to the metro and also has a fantastic market round the corner. Some of the near restaurants are fantastic - especially the Italian opposite. Staff were friendly and the bar was very cheap. Wifi works really well regardless of which floor you are on.

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Thank you for choosing the Best Western Plus Vega Hotel & Convention Center. Your opinion is important to every member of our team, our guest's comments and remarks are what help us provide the highest level of service. Our main priority is to make your stay as comfortable and memorable as possible. It is a very important that... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

Can't sleep, there is the party next door/ corridor. My room is full of cigarette smoke (I'm allergic to it) as they are smoking massively. Smoke alarms doesn't work, in the room nor corridor, nobody is able to explain. I went to reception, shift manager told me they can't do nothing about it, as I'm part of organised group I... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Thank you for your review of our hotel, all guest opinions are very important to us and we value that you took the time to share it with us. We take immediate actions in such situations as yours, and when you applied to the Front Office staff, you were offered to book another room, the price provided to... More 

Nyon, Switzerland
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed in the Izmailovo area before and find it a really good area for either professional or leisure stays in Moscow. I wasn't expecting too much having read the reviews on TripAdvisor but had a clean room, reasonable welcome at reception and the wi-fi was okay too. A well situated and decent value property close to the Partizanskaya... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! We appreciate you taking the time to share your experience with us and the TripAdvisor community! The location of our hotel is a keeper, the metro station is a three minute walk away, and being on the blue line is convenient for business and leisure travelers as you have stated! The surroundings of our hotel are parks, historical... More 

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