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BEST WESTERN PLUS Vega Hotel & Convention Center

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Izmailovskoe Ave, 71, 3V, Moscow 105613, Russia
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BEST WESTERN PLUS Vega Hotel & Convention Center
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BEST WESTERN PLUS Vega Hotel & Convention Center
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947 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Austria
1 review
5 of 5 stars Reviewed yesterday NEW

I was there from 18.05-26.05.2015 and I was very surprised when I saw this very big hotel. I did not think, that in a such big hotel the organisation can be such good, allmost perfect! It's clean and the stuff is very polite and friendly. The bar stuff was just perfect, all of them (Julia, Boris, Alik, Alexander and Nadya).... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

I have got an fabulous service from Anastasia one of the managers in the concierge team as a well as Maxim, they helped me to the point i didn't know how to be thankful, they literally made my trip, they helped me reserving tickets for every place also they helped me to rent a good car with a good price.... More 

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GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Mahmoud! Thank you for taking the time to provide us with your review of your stay at the Best Western Plus Vega Hotel & Convention Center and for sharing your opinion with the TripAdvisor community! Your kind words about our team make us feel real proud of the work we do, we are here to make your stay truly... More 

Voronezh, Voronezh, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Lots of good rooms which are clean and have everything you need. Quick checkin and checkout 24/7. Staff are doing their job well and are very helpful. Metro and lots of eateries are nearby as well as green park (has kinda wild areas so don't get too deep into it).

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GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! We are delighted you enjoyed your stay with our team! The location of our hotel is a keeper along with the staff making our team professionals at what we do. We invite you to visit our hotel once again and enjoy a delicious lunch or dinner, which will burst your taste buds, at our unique restaurant Gusi-Lebedi, located... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I recently flew in to Moscow Domodedovo Airport from USA. Took the Aeroexpress Train to Paveletskaya Station. Transferred to underground Metro Paveletskaya-Kurskaya-Partisanskaya. Hotel Vega is a short walk across the street from Partisanskaya Metro stop. Hotel check in and passport registration was a fairly easy process. Was even offered a complementary glass of tasty champagne by pleasant front-desk clerk Anna.... More 

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GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Your kind words are very pleasing to hear as we strive to perfect each and every day! It is a pleasure to know that you enjoyed your stay to the fullest, your comfortable stay is the basis of great travels! I am sure your review of our hotel will help other travelers make the right choice for their... More 

Istanbul, Turkey
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

They are putting two single beds as one to make it double so you are having trouble to sleep if you are in middle of the bed. Wi-fi was poor and the staff was arrogant provide your needs. I don't think i will come back again.

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Can! Our team works very hard to provide you with a comfortable and pleasing atmosphere. We ask our guests to contact management if you are uncomfortable with our services. There is always a solution to any inconvenience, which you face, and we know how to find it. Quality service and cleanliness is what we are known for. I apologize... More 

Newberg, Oregon
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Customer service throughout was excellent - no small feat in a hotel that was built and run in the Soviet days, when snarky clerks and an impossible bureaucracy was the norm. (Stay at Kosmos in Moscow if you want to experience that... oh, my). Our room at Vega had been well and thoughtfully renovated. "Full Russian breakfast" was really full,... More 

Was this review helpful? Yes 1
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Judy! It is heartwarming reading your remarks about us. We work very hard to make your stay as comfortable and pleasing as possible providing you with everything you may need during your stay. Our restaurants offer a great variety of dishes preferred by meat eaters as well as vegetarians. We also bake all of our own breads and make... More 

Oswestry, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for three nights in April.We arrived at the hotel at 9.00am after travelling from Perm on the Trans Siberian Railway. We didn't anticipate getting access to our rooms immediately but we were disappointed that our rooms were not available until the official check in time of 2.00pm. Check in was fairly straightforward and staff were courteous and friendly.... More 

Was this review helpful? Yes 1
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Thank you for taking the time and providing us and other travelers with such a detailed review! It is a pleasure to have been part of your wonderful journey to Russia! Each member of our team does it’s very best to provide each guest with an individual approach and make your stay truly comfortable, enjoyable and unforgettable! The... More 

Nieuw Amsterdam, The Netherlands
1 review
3 of 5 stars Reviewed 4 weeks ago

Room is decent. Not special, not bad. Wifi is good, not only in the lobby but also on the room. Enough if you use the room only for sleeping and are out in town for the biggest part of the day (as we did). Breakfast is very poor. Almost no bread available. Bread is old. No fresh juices, no fresh... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest, First let me begin by apologizing for the inconveniences you experienced. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our restaurant provides fresh juices upon the guest’s request, for this you just need to order it... More 

Ellesmere Port, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2015

Overall, a very efficient and good value hotel with plenty of amenities. Also well situated for the nearby park and metro, Partisanskaye. Plenty of shops and places to eat nearby. Souvenirs reasonably priced. I didn't eat there but was told the buffet breakfast was excellent.

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Chris and Carole! We are glad you stayed with us on your visit to such an interesting city like Moscow! Each member of our team does their maximum on a daily basis so that you enjoy the stay with the big family of the Best Western Plus Vega Hotel & Convention Center! Our location is a keeper! Absolutely agreed!... More 

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