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BEST WESTERN PLUS Vega Hotel & Convention Center

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Izmailovskoe Ave, 71, 3V, Moscow 105613, Russia
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BEST WESTERN PLUS Vega Hotel & Convention Center
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BEST WESTERN PLUS Vega Hotel & Convention Center
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913 reviews from our community

Traveler rating
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    366
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    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Oswestry, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for three nights in April.We arrived at the hotel at 9.00am after travelling from Perm on the Trans Siberian Railway. We didn't anticipate getting access to our rooms immediately but we were disappointed that our rooms were not available until the official check in time of 2.00pm. Check in was fairly straightforward and staff were courteous and friendly.... More 

Was this review helpful? Yes 1
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Thank you for taking the time and providing us and other travelers with such a detailed review! It is a pleasure to have been part of your wonderful journey to Russia! Each member of our team does it’s very best to provide each guest with an individual approach and make your stay truly comfortable, enjoyable and unforgettable! The... More 

Nieuw Amsterdam, The Netherlands
1 review
3 of 5 stars Reviewed 1 week ago

Room is decent. Not special, not bad. Wifi is good, not only in the lobby but also on the room. Enough if you use the room only for sleeping and are out in town for the biggest part of the day (as we did). Breakfast is very poor. Almost no bread available. Bread is old. No fresh juices, no fresh... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest, First let me begin by apologizing for the inconveniences you experienced. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our restaurant provides fresh juices upon the guest’s request, for this you just need to order it... More 

Ellesmere Port, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, a very efficient and good value hotel with plenty of amenities. Also well situated for the nearby park and metro, Partisanskaye. Plenty of shops and places to eat nearby. Souvenirs reasonably priced. I didn't eat there but was told the buffet breakfast was excellent.

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Chris and Carole! We are glad you stayed with us on your visit to such an interesting city like Moscow! Each member of our team does their maximum on a daily basis so that you enjoy the stay with the big family of the Best Western Plus Vega Hotel & Convention Center! Our location is a keeper! Absolutely agreed!... More 

Chicago, Illinois
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In terms of pluses, Vega is very close to the metro, which made getting into the heart of Moscow very easy. Vega has a lot of amenities, and good lobby security, so you will feel safe staying here. The bed was very comfortable, and the room was spacious. The free drinking water was a major plus. The housekeeping was remarkably... More 

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GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Reading your review of our hotel fills us with warm feelings and brings a smile to our faces! Thank you for taking your time to provide us and our future guests with such a positive review! Being a hotel with 997 rooms, your safety - is our main priority, and we are glad you felt safe with us!... More 

Wroclaw, Poland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice, big hotel for reasonable price. We spent there 10 days and within that period of time had many occasions to deal with the personnel. I expected that employees of the any hotel that belong to Best Western network speak and understand English. Stay in this hotel changed it irreversibly. This was the first BW hotel with no coffee in... More 

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по связям с общественностью at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Marek, We are glad you spent the 10 days of your visit to Moscow with our big family of the Best Western Plus Vega Hotel & Convention Center! Thank you for choosing the Best Western chain for your travelling needs! All managers at our hotel speak English and are able to freely communicate with travelers from all over the... More 

Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location providing you are, as we were , happy to travel 5 stops by metro into city centre(15mins).Metro 4mins walk away.Quiet,safe and interesting surroundings.You are not in the biz but only 6mins walk to "the Little Kremlin".Well worth a visit. Good to great staff.Housekeeping on the 27th floor very good.Rooms had good storage and everything worked . Excellent sleep.... More 

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GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Raymond, Thank you for taking the time to provide us and all future travelers with your review of your stay at the Best Western Plus Vega Hotel & Convention Center, we appreciate it very much! Our hotel provides high quality service to each guest and all facilities are created to meet and exceed your expectations! The information, which you... More 

Saginaw, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was in Moscow for medical treatment that started March 3 through March 31, so I only stayed 3 nights at the Vega. My caregiver was there staying at the Vega for the whole time. She felt very safe, and your staff took care of every need she had. Your hotel even sent her a fruit tray, which was extremely... More 

Was this review helpful? Yes 1
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! We are all glad to hear that you are back at home after treatment, we wish the best for you!!! It is important for us that each guest receives a service full of enjoyment, care, comfort, and safety! It’s a pleasure to know that each member of the team made your caregiver’s stay special! We will be waiting... More 

porto azzurro
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel have a good location, near metro at few stops to Red Square, many cafe and restaurants around, room very good, wifi good, staff very kind and efficient, specially Anna Z. , she makes you feel comfortable, and answer to any question and if you have a small problems about hotel facilities, she is ready to solve them.

Was this review helpful? Yes 1
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! We are very pleased to have provided a satisfying atmosphere to you during your visit. Quality service is always a must for all of our guests whether you are here for business or pleasure. We are always by your side and we look forward to serving you again! I’m sure your review will help future travelers make the... More 

Ridgehaven
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 30, 2015

Nice hotel multi story with good security. Appears to have a bit of construction going on in the areas around the hotel. Room on the 26th floor. View of one of the royal castles out the window. Had to pass through security to get to the lift then use key card to enter the hallway to the room then again... More 

Was this review helpful? Yes 1
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest, Most of our guests are here to experience a quiet and relaxing environment. Whether you are here for business or simply to enjoy yourself we are always here to assist you with any request. Our team strives to extend a level of care and service that makes every guest feel right at home. Thank you for providing such... More 

Sao Paulo Na Postal Cod
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed March 23, 2015

The hotel is located in a very poor region of the city; It is also very uncomfortable to go to the lobby for a cup of coffee and be watched by a group of old and ugly prostitutes that remain in the lobby premises every day at the same time.

Was this review helpful? Yes
GuestRelationsVEGA, Менеджер по обслуживанию клиентов at BEST WESTERN PLUS Vega Hotel & Convention Center, responded to this review

Dear Guest! Our location is one of our greatest highlights, we are surrounded by beautiful parks, restaurants, a lake, and the historical grounds of Izmailovo Vernissage which are all available for your enjoyment. The parks and lake allow us to enjoy fresh air being inside of a huge city like Moscow. Our hotel is open to all, whom wish to... More 

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