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Sheraton Palace Hotel Moscow

5.0 of 5 Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
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Sheraton Palace Hotel Moscow
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Sheraton Palace Hotel Moscow
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395 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having spent over 7 years in the conference business I stayed and used conference facilities in every 5* hotel in central Moscow and I absolutely love this hotel. It is very convenient to get to as it is in a walking distance from Sheremetievo express, so no need to spend hours in the traffic. The hotel staff is always nice... More

Was this review helpful? Yes 2
Contributor
20 reviews 20 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I really appreciated the reception at the hotel. Nice, friendly and truly helpful. A true improvement compared to approx 6 months ago. The same applied to the staff at the lobby bar. Friendly, assertive and professional. Rooms are great and quiet in particular the once facing the courtyard. Beds are comfortable. A great hotel at great location with a large... More

Was this review helpful? Yes 2
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

It's such standard Sheraton for business traveler, I almost don't have anything more to say about it other than you earn your spg points for staying. The floor I stayed on was noisy. But my colleague asked quiet room and got it. So, something to remember next time. There are restaurants all around and bakeries. No short supply of food.... More

Was this review helpful? Yes 1
St. Petersburg, Russia
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The biggest advantage of the hotel is location close to Belorussian railway station where train from airport (Sheremetyevo) arrives. Another reason for me to be there is a great bartender, who makes extraordinary cocktails and would give you some advices about bars in Moscow. Everything else is really average or slightly below average for 5 star hotel, I did not... More

Was this review helpful? Yes 1
Warsaw, Poland
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a pleasure to spend few nights in Sheraton Moscow during my business trip. Rooms are decent size and clean. Breakfast is good, acceptable choice, show cooking, etc. The only disadvantage I saw was internet, it was slow. I used also airport pick up, which is a good choice. Hotel is in great location, close to subway, close to... More

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Maiki_wawa, Thank you very much for letting us know your thoughts about the services provided and for sharing your review on TripAdvisor. We are very delighted to read your comments that our rooms were of decent size and clean and breakfast was good. It was a pleasure to know that you have enjoyed our location – It’s really very... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Rooms are nice and clean. Breakfast is very good. Smile at reception would be nice to have. Internet is very very bad. Internet could be better for 21-st century. If you don't need to work on VPN or use internet calls, then this hotel is a good choice for business hotel.

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Ivan I, First of all, I would like to thank you for choosing Sheraton Palace Hotel for your stay in Moscow and for letting us know your thoughts about the services provided. Let me express how delighted we were to read your comments that our rooms were nice and clean and breakfast was very good. It proves that our... More

Farnham Royal, UK
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice receptionist was not able to cover for the fact that I needed to wait 30 minutes to be checked in (not enough staff at front desk). Breakfast menu - slightly dried out. Selection of teas in the room very limited... Don't get me wrong - it was clean and comfortable, but I've stayed in other Sheratons and this... More

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Agnes_DC , Thank you very much for your stay and for sharing your review on TripAdvisor. Regarding the fact that there was a huge line at the reception desk, when you arrived I would like to apologize for the inconvenience. And the line was caused by the situation when the express train from Sheremetyevo airport arrived and many people... More

Cape Town
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good facilities all round - lobby, rooms, fitness centre etc. Fast and free wi-fi throughout the building. Very helpful and friendly staff and Easy walking distance to 2 metro stations and many restaurants in the vicinity. I recommend it for a business or holiday stay.

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Nassos M, Thank you very much for your stay and for sharing such a lovely review on TripAdvisor. Your encouraging compliments are highly appreciated and will be passed to our team. We are looking forward to welcoming you back on your next trip to Moscow. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More

Vancouver Island, Canada
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

very good service, rooms are renovated, new gym and nice lobby. Internet is very fast and all over the hotel. location is very good near train to airport and lots of good food. my only issue is no pool or sauna but gym is fantastic.

Was this review helpful? Yes 1
Brussels, Belgium
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 25, 2014 via mobile

It's hard to expect world class service in Moscow hotels, but the Sheraton was a really disappointing experience. The rooms are old, smelly and not smoke-free. Service is basic. A smile at the reception desk would help to give clients a feeling that they are welcome. Not the best value for money.

Was this review helpful? Yes 1
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Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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