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Sheraton Palace Hotel Moscow

#22 of 260 Hotels in Moscow
Certificate of Excellence
Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
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Sheraton Palace Hotel Moscow
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Sheraton Palace Hotel Moscow
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455 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Idstein, Hessen, Germany
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Sheraton Palace is ideally located between Beloruskiy Station (end of Aerexpress train line from Sheremetyevo) and Kremlin. Metro stations are nearby and famous Tverskaya Street is just around the corner. From there it is close to restaurants and a 15 minutes walk to Bolshoy or Stanislavsky Theater. River locations are also not far away. The rooms are modern and... More 

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Wolfgang811, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next trip... More 

Sarzana, Italy
Top Contributor
257 reviews 257 reviews
57 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I used this hotel during my business trip. Location is very good, close both to city center and the office where I was working. It’s very new and big, with large and clean rooms. High quality of the sleep. Rates in line with other hotels in the area. Personnel is very professional and prepared. Actually this is my preferred hotel... More 

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear orione91, Thank you for staying and reviewing Sheraton Palace Hotel Moscow. We are happy to hear about your great experience at our hotel. I am delighted to read that you enjoyed staying with us. Hope you will return for another positive experience. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Kentucky
Top Contributor
151 reviews 151 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here in May for five nights. We used SPG points and it was well worth the points. We were able to utilize the extra free night when booking four nights and really maximized the use of our points. We had no issue with this hotel and only used the room and concierge, so I cannot... More 

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Erich H, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your detailed review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your... More 

Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Moscow is a very tricky place in terms of quality/price ratio of hotels, as many hotels are unreasonably overpriced. Sheraton is the good combination of high level of comfort, friendliness of personnel and location among the hotels of the similar price range. I would gladly recommend it to business travellers who are looking for the quality hotel in Moscow on... More 

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Julialefleur, Thank you very much for choosing Sheraton Palace Hotel Moscow and for sharing such a lovely review on TripAdvisor. It is a great pleasure to know that you enjoyed your stay at Sheraton Palace Moscow and we look forward to welcoming you back on your next trip to Moscow. With warmest regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Rhodes, Greece
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed there on a Business trip. The location of the hotel is excellent. Very close to the metro and also in walking distance to many restaurants nearby. The rooms were spacious (although we were upgraded to the executive floor - we thank the hotel for that) and very well maintained and cleaned. Breakfast was good but i believe it... More 

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Sofulita, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next trip... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As with other reviews, I only write about positive experiences that stand out above the average experienced on frequent travels. Sheraton Palace joins the club - fabulous staff, friendly and reliable, comfortable rooms (although not the flashiest)- just a great place if you need to be sure that the hotel will be a bright side of your business trip.

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Paul_MadTraveller, Thank you so much for your positive five star review on TripAdvisor. Your encouraging compliments are highly appreciated and will be passed over to our team. We are looking forward to welcome you back on your next trip to Moscow. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I booked a standard room at this hotel, I arrived very early in the morning and mine room was not ready and so they offered me (with little charge) an upgrade to the seventh floor called "Club Sheraton". It is a very confortable hotel in an already good hotel. Room furnished and equipped with all the comforts, breakfast room dedicated... More 

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Luca Z, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next... More 

Tel Aviv District, Israel
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I recently travelled to Moscow and was able to stay at the Sheraton Palace for three nights. The location was wonderful and the room very clean and comfortable. But what most impressed me was the staff and the service provided. Everyone was very personable, extremely polite and very helpful.

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear rts78, Thank you so much for your positive five star review on TripAdvisor. Your encouraging compliments are highly appreciated and will be passed over to our team. We are looking forward to welcome you back on your next trip to Moscow. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Filo5
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 17, 2015

This is my favourite place to stay in Moscow. Location is within walking distance from many good restaurants and businesses. Rooms are very clean, modern. Bed is very comfortable and rooms are very quiet. Hotel has a good gym at the top floor. I like modern hotels where everything works and this place fits me perfectly. Hotel is expensive but... More 

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear filo5, Thank you for staying and reviewing Sheraton Palace Hotel Moscow. We are happy to know about your great experience at our hotel. I am delighted to read that you enjoyed staying with us. Hope you will return for another positive experience. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Varna, Bulgaria
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2015

The hotel is great, it has an excellent location, it is 30/40 minutes walking from The red square and Kremlin. Of course you can have metro for one station, if don't like walking. It is very hard to find a parking place around the hotel. I think that, for so famous, big, expensive hotel they have not so "palace" reception... More 

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Nikolay L, Thank you very much for choosing Sheraton Palace Hotel Moscow and for sharing such a lovely review on TripAdvisor. It is a great pleasure to know that you enjoyed your stay at Sheraton Palace Moscow and we look forward to welcoming you back on your next trip to Moscow. With warmest regards, On-line Marketing Manager Elvira Fattyaketdinova More 

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