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All 248 Moscow hotels

Sheraton Palace Hotel Moscow

5.0 of 5 Hotel   |   Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
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Ranked #23 of 248 hotels in Moscow
A recent review
3 of 5 stars reviewed 1 week ago
Roland R Brussels, Belgium
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376 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Brussels, Belgium
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

It's hard to expect world class service in Moscow hotels, but the Sheraton was a really disappointing experience. The rooms are old, smelly and not smoke-free. Service is basic. A smile at the reception desk would help to give clients a feeling that they are welcome. Not the best value for money.

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Limassol, Cyprus
Top Contributor
220 reviews 220 reviews
71 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel for business, but it is not far away from the Kremlin so location is good also for tourists. Reception, car service (airport pick up and drop off), room quality and dimension, all was excellent. Not much more to add.

Was this review helpful? Yes 1
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel just for one night but liked it a lot - room looked new and clean, very high standard. Reception staff was quick and polite in sorting the papers for my colleagues. Location is particularly convenient for flight to Sheremetyevo airport. Have not used buffet or restaurant so can't comment on that. A lot of eating places... More

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Supertourists, Thank you very much for your stay and for sharing such a lovely review on TripAdvisor. Your encouraging compliments are certainly appreciated and will be passed to our team. We are looking forward to welcoming you back on your next trip to Moscow. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More

5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have to give the best of quote to this hotel : rooms are perfect , very clean , right size , hotel in general is very well organized , shows that person who runs it is making amazing work and cares for guests . Here you have perfect accommodation , premium service , everything works well : wi fi... More

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Antonio P, Thank you for this great five star review. I am delighted that you enjoyed your stay with us. It will be a great pleasure to share your comments with our team. Thank you once again for your very kind words and suggestions and we look forward to welcoming you back when you are in Moscow. With best... More

The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The sheraton is a good business hotel. Not very exciting but very good service and very reliable and consistently good. I have not used the restaurant, but breakfast is very good with lots of choice..

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5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Travelled for business, turned out to be in a very good location and with very good prices, relatively to Moscow. Upgrade the king room to modern room costs 14$.... Very nice amenities. distance to city center - 20-25 minutes walk. Very much recommended !!

Was this review helpful? Yes 1
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room is fantastic, and having free wifi is a point to choose it in front of other options. Having said that, I found breakfast ridiculously expensive and the fact that nobody at the hotel said a word when entering or leaving a lack of warmth feeling. Anyway, a good option.

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Utsunomiya, Japan
Top Contributor
69 reviews 69 reviews
40 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 21, 2014

I have been coming to Moscow since 1994 when there were only three safe hotels in the city, Much has changed since then and the quality of the hotels is one of them, This hotel had a nice breakfast and comfortable European style room, I had no complaints with anything during my stay and would stay there again if on... More

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Vienna, Austria
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

I stayed in Moscow for a project for 10 weeks, mainly in three hotels. The Sheraton, intercontinental, and Ritz. This one is by far the last choice of the three, the only reason to stay here really being that you collect starpoints. Why? First the rooms are ok! but intercontinental is nicer. Also the windows don't close we'll enough to... More

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Moscow, Russia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

I've stayed at this hotel a lot of times! Everything is just perfect! Location, decor, staff speaks English a very rare in russia, helpful! Prompt service! Price for Moscow is very reasonable! Avoid the breakfast though, there are many good restaurants and cafés just a couple of steps away which serve sublime food! Everything else about the hotel is perfect!

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Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#16 Romantic Hotel in Moscow #22 Luxury Hotel in Moscow #23 Business Hotel in Moscow #25 Family Hotel in Moscow
Hotel Class
Official Description (provided by the hotel)
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 
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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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