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Sheraton Palace Hotel Moscow

#27 of 262 Hotels in Moscow
Certificate of Excellence
Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
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Sheraton Palace Hotel Moscow
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Sheraton Palace Hotel Moscow
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467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed yesterday NEW

I have been staying at this hotel regularly for 15 year and so I was truly shocked at what took place during my last stay. I sent several shirts and a pair of slacks to the laundry. I returned back to the room late at night and saw that the laundry had been returned but did not check it. In... More 

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Contributor
14 reviews 14 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I choose it for business stay, as it is very close to Belorusskaya station and you can get to Sherrmetyevo airport in 40 min without traffic jams and any other issues. The hotel is super high standard with full set of services and loyal programs. It is close to Mayakovskaya station and number of theatres that you can reach be... More 

Was this review helpful? Yes 1
Warsaw
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotels in Moscow are in general expensive.This one has excellent location <Mayakovskaya station is pretty close and from Belaruskaya you can easily travel to SVO airport and save a lot of time and avoid unnecessary stress. Nearby is the Starbucks,to go for a quick breakfast( at the hotel is not worth to pay $$).Also other good restaurants are walking distance... More 

Was this review helpful? Yes 1
Poznan, Poland
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

In time I'm planning my trip to Moskow I'm checking availability of Sheraton Palace hotel. In Moskow city it is first of all about security. In majority of hotels, especially of those that do not belong to international chains You can find different issues - e.g. necessity to pay cash deposit after arrival or offers of additional "services" but first... More 

Was this review helpful? Yes 1
North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As good as any Sheraton. Middle of the road. However the staff speaks good English and that was helpful. Also they have trusted cabs that they bill to your room or they will call you a city cab. We found our own cab early in the trip and were scammed on the credit card. Lesson learned. This hotel is 1.5... More 

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Susan M, Thank you so much for your warm and positive words on Tripadvisor. We are very glad to know that you appreciated our partner providing trusted cabs and enjoyed our staff. We will be very happy to welcome you back on your next trip to Moscow. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Idstein, Hessen, Germany
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

The Sheraton Palace is ideally located between Beloruskiy Station (end of Aerexpress train line from Sheremetyevo) and Kremlin. Metro stations are nearby and famous Tverskaya Street is just around the corner. From there it is close to restaurants and a 15 minutes walk to Bolshoy or Stanislavsky Theater. River locations are also not far away. The rooms are modern and... More 

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Wolfgang811, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next trip... More 

Sarzana, Italy
Top Contributor
269 reviews 269 reviews
58 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed April 9, 2015

I used this hotel during my business trip. Location is very good, close both to city center and the office where I was working. It’s very new and big, with large and clean rooms. High quality of the sleep. Rates in line with other hotels in the area. Personnel is very professional and prepared. Actually this is my preferred hotel... More 

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear orione91, Thank you for staying and reviewing Sheraton Palace Hotel Moscow. We are happy to hear about your great experience at our hotel. I am delighted to read that you enjoyed staying with us. Hope you will return for another positive experience. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Kentucky
Top Contributor
151 reviews 151 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 8, 2015

My wife and I stayed here in May for five nights. We used SPG points and it was well worth the points. We were able to utilize the extra free night when booking four nights and really maximized the use of our points. We had no issue with this hotel and only used the room and concierge, so I cannot... More 

Was this review helpful? Yes 2
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Erich H, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your detailed review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your... More 

Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 4, 2015

Moscow is a very tricky place in terms of quality/price ratio of hotels, as many hotels are unreasonably overpriced. Sheraton is the good combination of high level of comfort, friendliness of personnel and location among the hotels of the similar price range. I would gladly recommend it to business travellers who are looking for the quality hotel in Moscow on... More 

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Julialefleur, Thank you very much for choosing Sheraton Palace Hotel Moscow and for sharing such a lovely review on TripAdvisor. It is a great pleasure to know that you enjoyed your stay at Sheraton Palace Moscow and we look forward to welcoming you back on your next trip to Moscow. With warmest regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Rhodes, Greece
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

I stayed there on a Business trip. The location of the hotel is excellent. Very close to the metro and also in walking distance to many restaurants nearby. The rooms were spacious (although we were upgraded to the executive floor - we thank the hotel for that) and very well maintained and cleaned. Breakfast was good but i believe it... More 

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Sofulita, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next trip... More 

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Amenities