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Sheraton Palace Hotel Moscow

5.0 of 5 Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
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Sheraton Palace Hotel Moscow
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Sheraton Palace Hotel Moscow
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had a chance to stay at the Sheraton for 8nights for my business trip. The rooms are decent...and the decor is exquisite and well maintained...the breakfasts are well served but the menu tends to get repetitive could do better serving different variety dishes. The highlight of the hotel is its location to everything with good banks, supermarkets, Starbucks all... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My sanctuary in Moscow. Having stayed here many times over the years it just keeps on getting better. Seamless from check in to check out. The fitness centre is one of the best in any hotel I have stayed. Internet can be variable but it's not a big issue. Rooms are large, very clean, great beds and all amenities that... More

Was this review helpful? Yes 2
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Andy L, Thank you for this great five star review. I am delighted that you enjoyed your stay with us. It will be a great pleasure to share your comments with our team. Thank you once again for your very kind words and suggestions and we look forward to welcoming you back when you are in Moscow. With best... More

Glasgow, United Kingdom
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an amazing hotel, well located in Moscow City. Its comfortable, great facilities, nice staff - by far the best Moscow Hotel I have stayed in. Would recommend. Rooms are large, comfortable. Bathrooms clean. Mini Bar is expensive but this is Russia!

Was this review helpful? Yes 2
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Steadmang, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next trip... More

London
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

Having spent over 7 years in the conference business I stayed and used conference facilities in every 5* hotel in central Moscow and I absolutely love this hotel. It is very convenient to get to as it is in a walking distance from Sheremetievo express, so no need to spend hours in the traffic. The hotel staff is always nice... More

Was this review helpful? Yes 2
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Lubsia, Thank you so much for your positive five star review on TripAdvisor. Your encouraging compliments are highly appreciated and will be passed over to our team. We are looking forward to welcoming you back on your next trip to Moscow. With best regards, On-line Marketing Manager Elvira Fattyaketdinova More

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 9, 2014 via mobile

I really appreciated the reception at the hotel. Nice, friendly and truly helpful. A true improvement compared to approx 6 months ago. The same applied to the staff at the lobby bar. Friendly, assertive and professional. Rooms are great and quiet in particular the once facing the courtyard. Beds are comfortable. A great hotel at great location with a large... More

Was this review helpful? Yes 2
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Henk d, Thank you for this great five star review. I am delighted that you enjoyed your stay with us. It will be a great pleasure to share your comments with our team. Thank you once again for your very kind words and suggestions and we look forward to welcoming you back when you are in Moscow. With best... More

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2014

It's such standard Sheraton for business traveler, I almost don't have anything more to say about it other than you earn your spg points for staying. The floor I stayed on was noisy. But my colleague asked quiet room and got it. So, something to remember next time. There are restaurants all around and bakeries. No short supply of food.... More

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Fewwolf, First of all, I would like to thank you for choosing Sheraton Palace Hotel for your stay in Moscow and for letting us know your thoughts about the services provided. We would like to inform you that we constantly undertake partial soft renovation of our interior. Also, let me point out that we are open for any suggestion... More

St. Petersburg, Russia
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 5, 2014

The biggest advantage of the hotel is location close to Belorussian railway station where train from airport (Sheremetyevo) arrives. Another reason for me to be there is a great bartender, who makes extraordinary cocktails and would give you some advices about bars in Moscow. Everything else is really average or slightly below average for 5 star hotel, I did not... More

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear AndreySt_Pete15-11, Thank you for choosing Sheraton Palace Hotel for your stay in Moscow and for letting us know your thoughts about the services provided. We are very much concerned to meet the guests’ demands and your opinion is very important for us. I agree that our location is perfect and close to two metro stations, cafes, restaurants, business centers.... More

Warsaw, Poland
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 25, 2014

I had a pleasure to spend few nights in Sheraton Moscow during my business trip. Rooms are decent size and clean. Breakfast is good, acceptable choice, show cooking, etc. The only disadvantage I saw was internet, it was slow. I used also airport pick up, which is a good choice. Hotel is in great location, close to subway, close to... More

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SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Maiki_wawa, Thank you very much for letting us know your thoughts about the services provided and for sharing your review on TripAdvisor. We are very delighted to read your comments that our rooms were of decent size and clean and breakfast was good. It was a pleasure to know that you have enjoyed our location – It’s really very... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2014

Rooms are nice and clean. Breakfast is very good. Smile at reception would be nice to have. Internet is very very bad. Internet could be better for 21-st century. If you don't need to work on VPN or use internet calls, then this hotel is a good choice for business hotel.

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Ivan I, First of all, I would like to thank you for choosing Sheraton Palace Hotel for your stay in Moscow and for letting us know your thoughts about the services provided. Let me express how delighted we were to read your comments that our rooms were nice and clean and breakfast was very good. It proves that our... More

Farnham Royal, UK
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 23, 2014

Very nice receptionist was not able to cover for the fact that I needed to wait 30 minutes to be checked in (not enough staff at front desk). Breakfast menu - slightly dried out. Selection of teas in the room very limited... Don't get me wrong - it was clean and comfortable, but I've stayed in other Sheratons and this... More

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Agnes_DC , Thank you very much for your stay and for sharing your review on TripAdvisor. Regarding the fact that there was a huge line at the reception desk, when you arrived I would like to apologize for the inconvenience. And the line was caused by the situation when the express train from Sheremetyevo airport arrived and many people... More

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Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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