We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Palace Hotel Moscow

#31 of 263 Hotels in Moscow
Certificate of Excellence
Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Sheraton Palace Hotel Moscow
Professional photos View all
Browse nearby
Sheraton Palace Hotel Moscow
Add Photo Write a Review

482 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    203
    196
    61
    7
    15
See reviews for
36
63
47
295
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (482)
  • Mar-May only
    (125)
  • Jun-Aug only
    (127)
  • Sep-Nov only
    (134)
  • Dec-Feb only
    (96)
All months
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here twice recently. For Russia, it’s a solid property. Good SPG Plat recognition. Spacious suites, even the junior suites. Location is good for the price. Across the street from lots of trendy restaurants and a Starbucks. The fitness center has heavy dumbbells (but lack any kind of pull down or pull up machine or bar) and is relatively spacious.... More 

Was this review helpful? Yes
Zürich
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check-in, booking limousine, room service and check out my stay was very pleasant. Staff also friendly and I was upgraded to the executive floor without my request. Very nice surprise :-) room and bath was very nice. Just across the street is a Starbucks and many good restaurants. Looking forward to return with my family in August.

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear winthorp35, Thank you so much for your warm and positive words on TripAdvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back with your family on... More 

Warsaw, Poland
Level Contributor
129 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 3 weeks ago

was there on business and it conveniently served its purpose: close to nice restaurants that are cross-the street, easy access for taxis and not a very huge distance to the office. if fancy sightseeing, just go up Tverskaya and you reach Kremlin, on the way you will see shops and cafes.

Was this review helpful? Yes
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I went to Moscow in a business trip and even the hotel was really nice, the service is terrible. People serve you reluctantly and you can feel that you are not welcome. I was going there very excited but what a disappointment. You get attitude almost as a regular behaviour. You are not welcome is what you need to understand.... More 

Was this review helpful? Yes
Zurich, Switzerland
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Third time staying here and must say that I like the location, it's convenient to the Belorussia metro station and an ok walk to the red square. Happy to stay here again when necessary. The only reason I dock it one star is that it feels a little soulless - typical of many chain business hotels however.

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear JxRx, Thank you for staying and reviewing Sheraton Palace Hotel Moscow. We are delighted to hear that you have enjoyed your stay and appreciated all the benefits of the hotel’s location. We look forward to welcoming you back sometime very soon! With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Almost everything was perfect. Location - you can get via Aeroexpres from Sheremetyevo almost to the hotel. You do not need to use a taxi and drive half day trough Moscoww traffic. Rooms very nice, very clean. Maybe not for people who are waiting lot of people in the bar. But there are several clubs in walking distance close to... More 

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Karel L, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next... More 

Slough
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Myself and a team from the RFU were in Moscow for a Coaching and Refereeing trip and we stayed here for 4 nights. The hotel is extremely comfortable and the rooms are well appointed to the Sheraton standard one would expect. All the staff are efficient and very friendly and that really helps!! The service that we received was good... More 

Was this review helpful? Yes
Miami, Florida
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed May 25, 2015

I have been staying at this hotel regularly for 15 year and so I was truly shocked at what took place during my last stay. I sent several shirts and a pair of slacks to the laundry. I returned back to the room late at night and saw that the laundry had been returned but did not check it. In... More 

Was this review helpful? Yes
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Glenko, First of all, we would like to thank you for such a long-term loyalty to our hotel. Regarding this situation occurred with laundry service, please once again accept our deepest apologies. We tried to do our best to find your pair of slacks, but unfortunately we failed. However, we realize that this situation is unpleasant, please note that... More 

Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 20, 2015

I choose it for business stay, as it is very close to Belorusskaya station and you can get to Sherrmetyevo airport in 40 min without traffic jams and any other issues. The hotel is super high standard with full set of services and loyal programs. It is close to Mayakovskaya station and number of theatres that you can reach be... More 

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Артем Б, Thank you so much for your warm and positive words on Tripadvisor. I am very pleased to share your review with my colleagues. Your appreciation of us - is the highest praise and the purpose of our ongoing efforts and the result of intensive work. We will be very happy to welcome you back on your next... More 

Warsaw
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

Hotels in Moscow are in general expensive.This one has excellent location <Mayakovskaya station is pretty close and from Belaruskaya you can easily travel to SVO airport and save a lot of time and avoid unnecessary stress. Nearby is the Starbucks,to go for a quick breakfast( at the hotel is not worth to pay $$).Also other good restaurants are walking distance... More 

Was this review helpful? Yes 1
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review

Dear Geisha74, Thank you for staying and reviewing Sheraton Palace Hotel Moscow. We are delighted to hear that you have enjoyed your stay and appreciated all the benefits of the hotel’s location. We look forward to welcoming you back sometime very soon! With best regards, On-line Marketing Manager Elvira Fattyaketdinova More 

Questions? Get answers from hotel staff and past guests. Ask a question

234 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (155)
Viewed
Bathroom (20)
Viewed
Room/suite (44)
Viewed
Hotel & grounds (22)
Viewed
Family/play areas (7)
Viewed
Business center/function rooms (2)
Viewed
Dining (15)
Viewed
View from room (5)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (79)
Viewed
Hotel & grounds (37)
Viewed
Room/suite (27)
Viewed
Family/play areas (1)
Viewed
Dining (7)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay