We stayed at this hotel for three nights recently. We chose the hotel because of its location and we were not disappointed in that area. We found the customer service at this hotel some of the best we came accross in the week we were in Russia. Reception was pleasant and efficient, but mainly the Concierge (Marina) worked hard on...
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I am currently in the National Hotel as I write this review. On arrival last night I had to wait for 15 minutes to check- in with only one receptionist working. Too long after a 6 hour trip from St Petersburg by train. ( the hotel has no train to hotel service) The room was pre- booked over 5 months...
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Dear Guest,
Thank you for taking the time to write and share your feedback. Your opinion certainly assists us through our continuously process of improvement.
However, please, accept our sincerely apologizes for not having succeed yours expectations during your check-in and, especially, buffet and dinner at the Hotel Restaurant.
Your review is very important for us and we will share...
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I recently spent three nights at the Hotel National and came back with an excellent impression. My room was extremely comfortable (I will be posting some pictures with this review) and I still don't understand why it featured two TV sets, almost side by side. Breakfast was absolutely delicious, served in a room that overlooks the Kremlin! The lobby bar...
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I can not decide if I like this hotel! Good bits, amazing position, right across from Red Square, the Kremlin and all the action in the centre of Moscow. The hotel was very busy, so I was upgraded to a Presidential Suite, which was a throw back to old world Russia. The furniture and decor was not to my liking,...
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Dear Zouppy,
Many thanks for recently staying with Hotel National whilst visiting Moscow and also for having taken the time to provide us with your feedback.
We are glad that you found our position amazing and the Presidential Suite comfortable. We are ideally located at the center and the hotel is surrounded by the top Moscow attractions. In regard to...
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Great hotel and staff. We were able to check in at 7am in the morning which is a top class service!!! Thank you!
Room was spacious and comfortable. Hotel design is old fashion but this suits the hotel very well. Brilliant location and a nice breakfast room overlooking Kremlin and Red Square.
Only negative point- coffee at the bar was...
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Dear Guest,
Thank you so much for taking the time to share your positive feedback in regards to your recent stay at Hotel National, a Luxury Collection Hotel.
We are delighted to read that you enjoyed the efforts made by our associates and your compliments are received with great appreciation.
We hope to have the opportunity of welcoming you and...
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You could be fluent in russian in 5 minutes. Nyet (no). That all that was said. Two staircases led to each floor. The two lifts also were available. On each floor a large 20 stone lady sat behind an
equally large desk. No fat as broad as she was high. I would suggest Cassius Clay in his prime would have...
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Stayed here for four nights for business and touring. The location is wonderful - you can not beat it. Right across from Kremlin and all the action there as well as a short walk to the Bolshoi. Rooms were spacious and temperature controls worked well. The place has character and service to match. No regret place to stay!
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I spent the entirety of my trip to Moscow at this hotel and don’t regret it for a second. It is a great option for those visiting Russia for tourism. Here goes:
Check-in: Actually the weakest part of the experience was the check-in, and even then it wasn’t so bad. There is no formal parking lot or cul-de-sac for the...
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Dear Guest,
It is a great pleasure to read your detailed review, thank you very much for your kind words and compliments! We are sure that your feedback will be very helpful for many travelers who are going to visit Moscow and making their choice.
We are very delightful to learn that we have succeeded in providing you with enjoyable...
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Location is fantastic, a real selling point! Room was clean and spacious, with plenty of hanging space for our 4 night stay, ability to hire a (limited) selection of English DVDs to watch, comfy bed, big bathroom and bottled water provided. Nicely decorated and hair dryer & toiletries provided too. Concierge and porters were helpful and reception were efficient and...
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Dear Guest,
Thank you very much for choosing Hotel National! It’s a true pleasure to learn that you enjoyed your stay.
Also we like a lot to be described as "a Lovely Hotel"! It's great to see comments like yours because they show us that we are on the right way to create a hotel that's loved by our guests....
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How could we fault a hotel with a view like the one from the hotel National? The Kremlin, Red Square are all just across the street!
We arrived very early after travelling from St Petersburg on the overnight sleeper train and although there were no rooms available the reception offered to take our mobile number and call us as soon...
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Dear Guest,
We very much appreciate that you have taken some time to share your impression about the hotel with us. It’s a great pleasure to learn that you found Hotel National, a Luxury Collection Hotel a nice place to stay in.
Also we are glad to know that you have been delighted with our location. National is indeed in...
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