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Hotel Metropol Moscow

Travelers' Choice award winner
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Teatralny Proezd, 2, Moscow 109012, Russia
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Hotel Metropol Moscow
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Hotel Metropol Moscow
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1,145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cremona, Italy
Level Contributor
231 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed yesterday NEW

What can get more, two minutes from Red square, across the street from the Bolshoi and three metro stations! The rooms and entire Hotel give you the impression to be back in the past and you feel a bit like old world Russia. You steel breathing the past. Service with courtesy and professional. An excellent stay.

Was this review helpful? Yes 1
Munich
1 review
4 of 5 stars Reviewed yesterday NEW

Unbeatable location only a few steps from Red Square and Bolshoi Theatre. Authentic Style and atmosphere. Excellent service. Very good value. Enhances your Moscow experience. Recommendable for any kind of trip.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Brisbane, Australia
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 days ago NEW

Overall, the services of the hotel was excellent. From the front desk to the waiting staff. The only downside is the hotel is ageing and it shown. Location was great but rooms needed some refurbishment to bring it up to modern standards.

Review collected in partnership with this hotel

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Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, First of all I would like to thank you so much for taking the time to share your comments on Tripadvisor regarding your recent stay at the Metropol. We are extremely pleased that our level of service met your expectations, as well as our location. On the other hand, I apologize for the inconvenience you faced with your... More 

NYC
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Two minutes from Red square, across the street from the Bolshoi and right at three metro stations, what more can you want. The staff took a big of warming up , but with persistence were helpful and friendly. Tatiana was very helpful! The rooms a bit worn, but felt a bit like old world Russia. Historic and interesting, a trip... More 

Was this review helpful? Yes 1
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you very much for sharing your experience at the Metropol. It is great to read that you valued our great location and enjoyed our authentic atmosphere. We are delighted you had the chance to visit our summer terrace and found it “the great place”. We hope to have the pleasure to welcome you again very soon at... More 

Milan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

the Hotel is located in the heart of Moscow between red square and Bolshoj theatre. it is also well connected to the airport train. rooms are big and confortable. I have been in Moscow few times and everithime I choose this Hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you for the lovely feedback and for being so loyal to us. It genuinely means a lot to us here to have you as a return guest. We are happy to hear that you enjoyed our great location in the heart of Moscow, as well as our rooms. I look forward to welcoming you on your next... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is very central, the rooms are hot and dark, I tripped up going into the bathroom as there was a step which I didn't see in the dark so now have a lovely bruise! Hair dryer useless but house keeping brought up a proper one immediately. Breakfast is lovely in a beautiful room and the prosecco a nice... More 

Was this review helpful? Yes
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Ms. Fiona, I also thank you for your feedback with regard to the room and bathroom, your comment is most appreciated and respected. I do apologize for the inconveniences caused to you and I can assure you that we are working on several areas already. For example we are in final stage of approving the architectural plans for the... More 

Moscow
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Metropol is a wonderful hotel and it is the more impressive that it was able to meet out specific interests in history.We were able to see the Treasure of Priam at the Pushkin museam and get tickets for the Bolshoi - thanks to the good offices of Tatiana. The hotel also organised a birthday cake and the playing of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Deer Guest, Thank you for sharing your positive review of the Metropol! We are honored that you chose to stay with us when you were in Moscow. We pride ourselves on creating a wonderful experience for our Guests, and I'm so glad that we helped to create a great memory of your friend's birthday. I will pass your compliments onto... More 

Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Literally opposite Bolshoi theatre, few hundred meters from red square. Next to a tube station. Everything is spot on. Location is excellent as can just stroll out any time to sight see. Service is great and as the oldest hotel in moscow, the Art Deco is just beautiful. Enjoy a fabulous choice for breaky in great surroundings with a harpist... More 

Was this review helpful? Yes
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you for the review regarding your recent stay at the Metropol Hotel. I am absolutely thrilled you enjoyed the experience and that you hopefully will return to stay with us on your next trip to Moscow. I was especially happy to read your positive comments about the room, our architecture and the great service you received during... More 

Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We found Metropol Hotel excellent in every way and would like to come back. Top location; beautyful, decorated building; friendly, serviceminded and helpful staff; nice room; excellent food. Harp concert during breakfast and piano music in the evening.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you sincerely for taking the time to provide your feedback following your very recent stay at the Metropol. Your fine words of praise will be gladly shared with all the members of our team, thank you very much! Looking forward to have the pleasure of welcoming you again very soon! With warm regards, Julia Sergeeva Guest Relations... More 

Bellevue
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is incredible and the price is good. Staff was very friendly and the interiors like the ones in the palace. The bathroom though is a bit outdated and not very modern - this is the biggest flaw that I saw.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Maxim, Thank you very much for taking the time to post a review. I'm pleased to read that you had such a nice stay with us and appreciated our "incredible location", the hotel interiors, our staff and service. I truly hope you will come back to the Metropol again whenever your travel brings you back Moscow. With warm regards,... More 

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