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Hotel Metropol Moscow

Travelers' Choice award winner
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Teatralny Proezd, 2, Moscow 109012, Russia
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1 room 1 guest
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Hotel Metropol Moscow
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1,212 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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  • Danish first
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
  • All months
    (1212)
  • Mar-May only
    (322)
  • Jun-Aug only
    (377)
  • Sep-Nov only
    (270)
  • Dec-Feb only
    (243)
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New York City, New York
Level Contributor
6 reviews
5 of 5 stars Reviewed today NEW

I can't say enough about this hotel, fantastic location walk to red square, at basil GUM The service was phenomenal. Rooms were immaculately clean. And the staff was always so helpful and they all spoke English which was a total plus. I would stay here again

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London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed today NEW

A beautiful old hotel very close to Red Square and the Kremlin. Staff very courteous and pleasant. The highlight is the breakfast in the huge metropol room complete with a harpist. A memorable place to spend your time.

Review collected in partnership with this hotel

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The breakfast spread was excellent - they had a wide range of cold starters, cooked food (sausages, mushrooms etc.) pastries, bread, fruits, coffee and smoothies. Even Russian pancakes and caviar. The room we had was very spacious and the view was great. The slippers provided were very comfy, and they provided a bottle of water for each person everyday. Only... More 

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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I would like to thank Metropol team for me wanting to come back over and over again. Not the first time I stay here and by far not the last. This place is special and anyone feels it immediately at the doorstep and want to explore the hotel deeper and find how else it can surprise, what else it has... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Pavel, Thank you for the lovely feedback and for being so loyal to us. It genuinely means a lot to us here to have you as a return guest. We are delighted to learn that you enjoyed our service and therefore eager to return. We truly appreciate your kind compliments and thank you for your review and for rating... More 

Moscow
1 review
1 of 5 stars Reviewed 3 days ago NEW

Beware early checkout. I was overcharged 50% but staff said couldn't correct until accounts dept started work (so they said). One month later not fixed, and an extra night has unlawfully been taken out of my AMEX on a second transaction as well. So I'm about $700 out of pocket

Review collected in partnership with this hotel

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Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you for taking the time to post a review regarding your recent stay at the Metropol Hotel. I am sincerely sorry to read that we did not meet your expectations and would like to apologize for your experience. I will personally make sure to share your comments with related departments to understand what happened as this is... More 

Level Contributor
15 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The perfect experience. The Hotel Metropol is part of Moscow and it was my only choice. It's a historic hotel and on it's walls you can see the personalities that have stayed there. The hotel looks like it stopped in time and it's a unique feeling. The room was so beautiful and the view was to the Red Square, since... More 

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Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Riccardo We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Metropol! We are delighted to read that you had a memorable time among us and that you appreciated the rooms, the restaurants and our service. Recognition is very important to us and I am delighted to see that we exceeded... More 

Castelmaurou, France
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, top class comfort, attentive staff, close to the metro and a relaxed atmosphere. Couldn't have been better. Stayed here on and off over a three year period, even managed to have the same (quiet) room most of the time. Only one small problem the hotel is far too hot in the winter - heating on full blast!

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Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest Thank you very much for taking the time to post a review and for your wonderful compliments. Thank you also, for coming to visit us so often, we truly appreciate your outstanding loyalty and patronage. We are extremely pleased that you still enjoy your time with us and have such pleasant comments to make regarding our staff, location... More 

Dubai
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed there for one night. The hotel is located in the center of Moscow and close to main attractions. Metro station is very close too. The hotel architicture is traditional russian, which puts you in the right atmosphere...no complaints.

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Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest Thank you very much for taking the time to write your review and for rating us with five stars. I am thrilled to hear that you enjoyed our location in the centre of Moscow and the hotel's architecture. We sincerely hope that you will visit us again and look forward to welcoming you back. With kind regards, Narmina... More 

Czech Republic
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel for business on July. All staffs were very friendly and helpful on hand. Location was excellent - no roads to cross to Red Square and underpass directly to the Bolshoi. Tea and coffee facilities and bottled water provided daily. Great view from a superior room.

Was this review helpful? Yes
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest Thank you very much for taking the time to write and post a review. Thank you also, for choosing to stay with us and for rating our hotel with five stars. We are extremely pleased that you enjoyed your time with us and have such pleasant comments to make regarding our staff. We are also delighted to learn... More 

Melbourne, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked here for a 2 night stay to tour all the local attractions. It's in a great location! Beautiful, Grand old hotel which has been well maintained - could not fault the hotel or the reception staff! Extra Large room and comfy bed! However,and this is the reason I only give it 4 stars, the superior room which I booked... More 

Was this review helpful? Yes
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest I am so sorry to hear that you were disappointed with the view from your room. Your constructive feedback is extremely helpful, and I have passed your comments along to the departments that are involved. It concerns us that we were unable to take care of your complaints prior to your departure.On the other hand I very much... More 

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