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All 249 Moscow hotels

Hotel Metropol Moscow

5.0 of 5 Hotel   |   Teatralny Proezd, 2, Moscow 109012, Russia
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Ranked #9 of 249 Hotels in Moscow
A recent review
5 of 5 stars reviewed yesterday
tonyMor SouthAustralia
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683 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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SouthAustralia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed at the Hotel Metropol over the recent Moscow City weekend. The hotel is beyond excellent. Classic old world style, huge rooms and the sumptuous breakfasts in the ballroom made our stay memorable. Friendly, efficient service (thanks Anna, concierge) and reception (thanks Maria) ensured we quickly became familiar with the surrounding area. Our luggage had been lost by our... More

Was this review helpful? Yes 2
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you very much for this great name of your review! It's a great reward for me to know that for you the Metropol is "beyond excellent"! I'm so sorry to hear that your luggage has been lost by the airline, I can imagine how upset you were! And I'm really happy to know that our team "went... More

Near Philly
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Was walking distance to all good areas. Had taken the room as my wife's dream stay, was expensive but we did it anyway. The restaurant was superb, also expensive. Was the best dinner I have ever had with caviar, champagne, and vodka along with our dinner. We had left our son with family and was only my wife and I.... More

Was this review helpful? Yes 4
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, What a pleasure to know that you and your wife had such a lovely stay with us! Thank you for your wonderful compliments and for rating us with five stars. Please let us know if there's anything special we can do for your next stay with us. Looking very much forward to welcome you back to another "dream... More

New York City, New York
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Perfect location and next to the metro as well. Breakfasts are amazing, fresh juice, caviar, etc. Great food. Atmosphere is great, lobby is very nice and bright. Very quiet for good sleep. There is also a good gym in the basement. The issues: 1) Tremendous smoking in part of the lobby. One had to walk through that. However, that should... More

Was this review helpful? Yes 2
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you very much for your review. It was pleasure to know that you enjoyed our perfect location, amazing breakfast and great atmosphere. I also thank you for your feedback with regard to the room's temperature control and smoking in the lobby, your comment is most appreciated and respected. Please accept my sincere apology for the inconvenience caused.... More

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The Moscow Metropol is a fabulous place with an impeccable service, a rare "commodity" in hotels of the Eastern countries. Staff is extremely polite, courteous and and efficient, could well be compared to the ones of some fabulous iconic Swiss hotels .... No surprise, since I discovered while being there, that the GM of the Hotel is Swiss... Good job... More

Was this review helpful? Yes 7
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Mr. Maurice, Thank you very much for your great review and for rating us with five stars! We are delighted to know that for you the Metropol is a "fabulous place with an impeccable service". Thank you for your gracious words of praise, which make us feel even more proud of our "extremely polite, courteous and efficient" staff members.... More

San Luis Obispo, California
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

If you can afford to stay here than just go for it. Excellent location next to the Kremlin. Very good athletic facility. Restaurant is expensive. Very nice rooms. Good staff. You can also walk to numerous ministries if you are there on business.

Was this review helpful? Yes 4
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Mr. John, Thank you for you review and for rating us with five stars! I am very pleased to read how much you enjoyed your stay including the service, our rooms and location. It will be my pleasure to share your comments with our team and I look forward to welcoming you on your next visit to the Metropol!... More

Chichester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

For simple, old-fashioned courtesy and service, there is little to compare to this extraordinary establishment. Nothing is too much trouble for any of the charming staff, from the delightful welcome at check-in, the hard-working chambermaids, the ever-on-duty bar and restaurant personnel to the porters at check-out. For the slightest whims, the Concierge desk is always a willing resource - all... More

Was this review helpful? Yes 4
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you very much for taking the time to post a review and for your wonderful compliments. I am very pleased to read that we exceeded your expectations and how highly you valued the staff and service during your stay. It is always enjoyable when our guests recognize our efforts, thank you! It will be my pleasure to... More

Sao Paulo, SP
Top Contributor
57 reviews 57 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The ballroom where they serve breakfast is breath taking. Besides that the breakfast itself is one of the best ever taken. It is complete and you have whatever you want. The bar close to this ballroom is a nice place to rest and have some snacks after a day out or after watching some action in the Bolshoi theater that... More

Was this review helpful? Yes 3
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you very much for taking the time to share your review. Thank you also for your feedback in regard to our pillows. I have shared your comment with my colleagues to understand what happened as this is not the feedback we generally receive, yet I appreciate that you brought it to our attention. Thank you also for... More

Melbourne, Australia
Top Contributor
51 reviews 51 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

With its location just a stones throw from Red Square and its long history and iconic reputation I couldnt wait to stay at The Metropol, Moscow. Nor was my anticipation misplaced. Maybe a little faded with age this hotel remains an institution in Moscow and Russia. Service was friendly and professional, the rooms were comfortable if a little aged but... More

Was this review helpful? Yes 5
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, What a wonderful title of your review, thank you! am thrilled you enjoyed your stay, appreciated our location, the room and the service. Thank you for your kind feedback and for rating us with five stars. I truly hope you will be staying with us again on your next trip to Moscow! Kind regards, Julia Peretrukhina Guest Relations... More

Sydney, Australia
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

A beautiful old world hotel calling out to be refurbished. The highlight for me was the dining room, a glorious ballroom style room used for breakfast. The bedrooms are spacious, but old. The location is perfect, next to Red Square opposite Bolshoi Theatre. Unless the hotel is refurbished I would probably not stay there again, there are other 5 star... More

Was this review helpful? Yes 1
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Mr. Glenn, Thank you for taking the time to write and post your review. I appreciate your feedback with regard to the hotel's refurbishment, your comment is most appreciated and respected. On the other hand I am glad to hear that you appreciated our perfect location and the glorious dining room. Let me thank you once again for staying... More

Warwick, United Kingdom
Top Contributor
197 reviews 197 reviews
112 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 1 week ago

The public spaces in the Metropol are lovely - particularly the main restaurant which is also where breakfast is served. This has a wonderful curved art deco glass ceiling over a "courtyard" setting with a fountain in the middle. The bedrooms and bathrooms don't reach the same standard. My bedroom was comfortable but the furniture is dated - there was... More

Was this review helpful? Yes 4
PR M, Guest Relations Manager at Hotel Metropol Moscow, responded to this review

Dear Guest, Thank you very much for your review. I sincerely apologize and regret that you were disappointed with your room. We will of course closely analyze all the points outlined, thank you for taking your time! On the other hand I very much appreciate the kind words you shared about our great location, friendly staff and public spaces, thank... More

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Additional Information about Hotel Metropol Moscow

Address: Teatralny Proezd, 2, Moscow 109012, Russia
Location: Russia > Central Russia > Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Metropol Moscow 5*
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Also Known As:
Metropole Hotel Moscow
Metropol Hotel Moscow

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Moscow #5 Family Hotel in Moscow #8 Business Hotel in Moscow #9 Luxury Hotel in Moscow
Hotel Class
Official Description (provided by the hotel)
The luxurious five-star historical hotel in the very heart of Moscow. Maximum proximity to the main sightseeings of the city: Bolshoy Theatre, TSUM, GUM, Red Square and others. The incredible beauty of the exterior of the building.'Metropol' Hotel is a hotel-museum with 800 units of antiques in halls and suites. One of the most beautiful restaurants of the city - 'Metropol' restaurant - is located here. ... more   less 
Number of rooms
388

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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