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Moscow Marriott Royal Aurora Hotel

#18 of 265 Hotels in Moscow
Certificate of Excellence
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Petrovka St., 11, Moscow 107031, Russia
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A charming Moscow weekend
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1 room 1 guest
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Moscow Marriott Royal Aurora Hotel
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572 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Level Contributor
114 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

I reluctantly went to Moscow for business and a colleague booked us in the Royal Aurora for the convenient location. The hotel was lovely and I especially liked the pool/spa facilities. While the pool was nice, it was the hot tub and women's only steam and sauna that were especially nice. The rooms were very clean and well appointed. Staff... More 

Was this review helpful? Yes
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear TravelFamily2012, We would like to thank you very much for your comment on Tripadvisor regarding your stay at the Marriott Royal Aurora. We are delighted to read that you enjoyed your stay with us. Your comment is very important to us and we will make sure to share it with our teams. We hope to have the pleasure of... More 

no fixed location
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 1 week ago

There's nothing going on here that's any good except it's location.. and it you want location go somewhere else (Baltschug/National/4 seasons/Intercontinental). I've not stayed in any supposed 5 star place which cares less about any aspect of their service and this place is riddled with extras which are STUPIDLY priced. The highest minibar tariff I've seen anywhere! Old worn out... More 

Was this review helpful? Yes 2
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear Alex M, Thank you for your comments on Tripadvisor following your stay at the Marriott Royal Aurora. I was sorry to note that you were dissatisfied with the services in our hotel, however I would like to address some of the issues you encounted. The WiFi internet is free for the guests throughout the hotel. The hotel is on... More 

McLean, Virginia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The Royal Aurora is an excellent hotel for a visit to Moscow. The location is super convenient and the hotel itself is spacious and well maintained. We were particularly pleased by the service we received over our four-night stay. Every staff member with whom we had any dealings from the time we checked in to checked out could not have... More 

Was this review helpful? Yes 1
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear Jim K, First of all I would like to thank you for having chosen the Marriott Royal Aurora for your recent stay in Moscow. Thank you for taking the time out to leave your feedback on Tripadvisor and for your positive remarks, it is really very important to us. We place great value on your continued relationship with Marriott,... More 

Israel
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Marriott Royal Aurora Hotel is located right in the center of Moscow, 5 minutes from the Red Square and only 3 minutes from the Bolshoi theater, so you enjoy a great location that is close to everywhere but avoid the noise of being right on the Red Square. The hotel is quiet expensive but these are the typical prices for... More 

Was this review helpful? Yes 1
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear poachsta, We would like to thank you very much for your comment on Tripadvisor following your stay at the Marriott Royal Aurora. We are delighted to read that you had a memorable time with us. Recognition and attention to detail are extremely important to us, and I am delighted to see that we lived up to your expectation. We... More 

Level Contributor
11 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I've stayed at the hotel for 5 days during a business trip; the location is amazing; 5 min walk to the Kremlin and all downtown, close to nightclubs and restaurants; security is tight (metal detectors in every door); staff is great and rooms are large and clean, but inside the rooms it's pretty basic for the price... nothing trend or... More 

Was this review helpful? Yes
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear Joao Dimaz P, Thank you very much for you feedback and your words, this is very important to all of us. I am happy to see you were satisfied with our hotel, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager More 

San Diego, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I average almost 100 Marriott nights per year. I can't say enough how much we enjoyed our stay here. Hotel is impeccable. Terific location. But most of all the staff was the most helpful I have ever exerienced. This was my first trip to Russia and had heard horror stories about service. At this hotel we experienced the opposite -... More 

Was this review helpful? Yes
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear BoSoxBobSD, On behalf of all the team at the Marriott Moscow Royal Aurora may I thank you very much for your comments on Tripadvisor following your stay at our hotel. I was delighted to note that you had a memorable time with us. Recognition and attention to detail are extremely important to us, and I am only too pleased... More 

Saginaw, Michigan
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in the hotel from July June 29 thru July 2nd 2015. Centrally located. Red Square, Bloshoi theater and Metro station are walking distance. Must add breakfast in your booking, as the breakfast menu is superb with variety of local and international cuisine. The room is exactly furnished with the same standards as hotels in USA, unlike European hotels which... More 

Was this review helpful? Yes 1
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear Jafferany, We would like to thank you very much for your comment on Tripadvisor following your stay at the Marriott Royal Aurora. We are delighted to read that you had a memorable time with us. Recognition and attention to detail are extremely important to us, and I am delighted to see that we lived up to your expectation on... More 

Brussels
Level Contributor
208 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Big spacious room, bed and bathroom, perfect for a week's break. Everything worked well, TV, shower/bath and Aircon. Breakfast from 7-11 daily was excellent with a lot of staff to look after your every whim. Great spa, gym and pool area, though I did not avail of it during my stay. A short walk from red square and metro so... More 

Was this review helpful? Yes
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear brussels_spouts, We would like to thank you very much for your comment on Tripadvisor regarding your stay at the Marriott Royal Aurora. We are delighted to read that you enjoyed the service, the room and the food. Your comment is very important to us and we will make sure to share it with our teams. We hope to have... More 

Los Angeles, California, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is very close to the Red Square and most of the attractions, about 25 minute walk. The rooms are good size, not very small, it's a very clean hotel with great friendly staff. Most of the employees speak English and they have a very helpful concierge who guides you to most of the attractions. Guests have 24 hour... More 

Was this review helpful? Yes
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear Maryam S, We would like to thank you very much for your comment on Tripadvisor regarding your stay at the Marriott Royal Aurora. We are delighted to read that you enjoyed your stay. Your comments are very important to us and we will make sure to share them with our teams. We hope to have the pleasure of seeing... More 

Ra'anana, Israel
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 25, 2015

Hotel is located in Petrovka str, 7 minutes walk from the Bolshoy theatre and not far from the kremlin and red square. Exquisite service. Very nice executive lounge, although breakfast at the lounge can be improved. Rooms are comfortable and clean, furniture can be replaced/refurbished. Staff were very friendly and useful. Great place to stay in Moscow. Most recommended.

Was this review helpful? Yes
EkaterinaGSM, Guest Relations Manager at Moscow Marriott Royal Aurora Hotel, responded to this review

Dear DubieDunietz, Thank you very much for you feedback and your kind words, this is extremely important to all of us. I am happy to see you were satisfied with our hotel and service, and I do hope to welcome you back personally in the near future. Kind regards, Ekaterina Zhuravleva Guest Service Manager More 

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