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All 239 Moscow hotels

Mercure Arbat Moscow

4.0 of 5 Hotel   |   Smolenskaya Sq., 6, Moscow 121099, Russia
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Mercure Arbat Moscow
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Ranked #3 of 239 hotels in Moscow
A recent review
4 of 5 stars reviewed 6 days ago
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516 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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irvine
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A real match of price and quality! A very well located hotel, clean modern rooms, beds and furniture are comfortable, very good fitness center and sauna, complimentary water, tea and coffee and what is not easy to find in Moscow is a great helpful service. We had a major problem with our airline tickets and a couple of receptionists went... More

Was this review helpful? Yes 5
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, Thank you very much for your feedback regarding your recent stay at Mercure Arbat Moscow hotel! It was a great pleasure to read that you enjoyed your stay and found our service and staff friendly and qualified. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to... More

Almaty, Almaty City, Kazakhstan
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Clean,modern,decent. No minuses only pluses rooms are neat, beds and furniture are comfortable .complimentary water, tea and coffee. It has everything for a nice short stay. Price matches quality. Staff is polite

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, Thank you very much for your feedback on Tripadvisor.com regarding your stay at Mercure Arbat Moscow Hotel! We are extremely glad to know that the hotel met your expectations with its cleanliness, decency, comfort and, of course, its staff! That is the greatest reward for us! We are always happy to see you at our hotel again!... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I'm an executive assistant, and booked my boss in to stay here for a business trip. I arranged a driver to pick him up from the airport with the hotel, confirming all details a few days in advance. When he arrived at the airport late at night, the driver was nowhere to be seen. He called the hotel to chase... More

Was this review helpful? Yes
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Laura! First of all let us apologize once again for the inconvenience caused by the move of your boss to another hotel. I guess, you posted this review before we were in contact. As you know I have replied to you immediately after reading your mail. I would like to explain this situation once again: there was a technical... More

Haywards Heath, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very well located hotel which suits anyone from Business to Leisure, well appointed, a nice bar with great staff and levels of service is very good. The hotel looks new and I can recommend it to anyone.

Was this review helpful? Yes 7
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, Let me thank you for sharing such a positive feedback regarding your stay at Mercure Arbat Moscow hotel! We are happy that you enjoyed our central location, equipment and great staff of our bar. And of course it is a great reward for us to know that our service has met your expectations. Thank you very much... More

Yorkshire, UK
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our first time in Moscow, staying for 3 nights last weekend, and couldn't have made a better choice of hotel. I had emailed the hotel before our stay to arrange a taxi pick-up from the airport, which was arranged very efficiently for us, and on our arrival were pleased to be given a free room upgrade. The room was lovely,... More

Was this review helpful? Yes 8
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let us express our sincere gratitude to you for the detailed and positive review regarding your stay at Mercure Arbat Moscow Hotel! We are extremely glad to know that you liked our hotel with its cleanliness, lovely rooms, location and breakfast. Indeed, besides Buffet Breakfast there is an option to have breakfast a-la-carte or order continental breakfast... More

Budapest
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent a week in this hotel....it was excellent. My room was spacious, quiet (just the window was too small) with all the equipments needed. Free Wi-Fi had a good connection! The hotel provides free mineral water, also in the gym. And the breakfast was superb! There are two metro stations, lots of cafés, restaurants. This arbat area is very... More

Was this review helpful? Yes 6
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, I would like to thank you a lot for your positive feedback about experience of staying at Mercure Arbat Moscow Hotel. We are very glad to hear that you were happy with your room, central location and equipment. Every day we are working on improvement of our service and offer new options for our guests. Your kind... More

Abano Terme, Veneto, Italy
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I'm an Hotel Owner at 3rd time in this Hotel. Hotel with perfect position between 2 metro stations at 10 minutes from the city-fair. Beautiful new room & hight standard quality in restaurant. Thanks to the Hotel Manager. . . Top of the Tops in Moscow

Was this review helpful? Yes 6
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for for choosing our hotel for the 3rd time and for posting your positive feedback on TripAdvisor. We truly appreciate your kind compliments! It is so pleasant to hear such words from a hotel owner! We will be extremely happy to welcome you back at Mercure Arbat Moscow hotel during your next visit... More

Warrington, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This hotel is spotlessly clean and the staff are very welcoming and informative on the local area. Just across the road is the metro and behind this is the supermarket. Hard Rock Cafe is just around the corner as is McDonalds. Around twenty minutes takes you into the centre of Moscow right through the Arbat area which is worth seeing... More

Was this review helpful? Yes 5
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, Let us thank you for staying at Mercure Arbat Moscow Hotel and leaving your feedback on Tripadvisor.com! We were so delighted to hear your kind words about the hotel location, cleanliness and, of course, about our staff. All of us work hard to provide comfortable stay and warm, welcoming service at all times. Your willingness to come... More

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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #3 of 239 hotels in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Arbat Moscow 4*
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