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Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
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1 room 1 guest
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Mercure Arbat Moscow
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1,014 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Istanbul, Turkey
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed today NEW

Fourth time in Moscow and have not stayed in such a nice hotel before. The location is smply perfect for everything, Arbat is just a hundred meters walk and the two metro lines' station are real close, you may reach to everywhere with great convenience, no taxi involved. The staff is nowhere near anyone I met in Moscow with their... More 

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Ottawa, Canada
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed yesterday NEW

We chose this hotel because of its location and its good reviews on Tripadvisor. We only stayed in this hotel for one night. The registration was very easy and rapid. The front desk lady Ekaterina was very helpful, professional and did her best to provide an outstanding service. There is an agreeable perfume in the hallway that leads to the... More 

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Jersey, United Kingdom
Level Contributor
360 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel was a great choice for our stay in Moscow, in the Arbat district. With the old Arbat street & the Metro just one minute's walk away, and Red Square & the Kremlin around half an hour walk. Both the service we received in obtaining our visa, and once we'd arrived was very helpful verging on excellent. The rooms... More 

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los angeles
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is perfectly located in moscow (arbat). It's very close to center. Close to the restaurant row and souvenir shops. The hotel is very close to the metro as well. Its about 2-3 minute walk to the closest metro which makes it convenient to go to the other tourist areas. The room was Ok, nothing to brag about. The... More 

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San Diego, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I would rate this place great except it really does need a deep cleaning. The location is amazing. You can walk to so many places, or take the Metro anywhere as it's right next door. The staff was nice and friendly, and all were fluent in English. The rooms are comfortable and big. However, as you can see from the... More 

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Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for staying at Mercure Arbat Moscow Hotel. We are delighted to know that you enjoyed the location of the hotel as well as our friendly staff. Regarding air conditioning and cleaning issues, we will appreciate a lot if you send us more detailed information by H7454-GM@accor.com. At least, your name and dates of stay will... More 

UK
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel in February 2015 and had a fantastic time. The hotel is 30 seconds' walk from the nearby Smolenskaya station (although beware - there are two stations with that name), and so very convenient for Moscow's more central attractions, such as the Kremlin. The hotel is also a very short walk from the Arbat, where ther... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. It is a great pleasure for us to meet our Guest’s expectations and we are really happy that you highly valued our efforts! We will be extremely glad to welcome you again at Mercure Arbat Moscow hotel and will do our best to make you... More 

Germany
Level Contributor
67 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in August for 3 nights. The hotel is really nice. The location perfect, close to metro and pretty central. The rooms are modern and nice. The breakfast was also OK. The service was also OK. Good English spoken and friendly. Would stay here again.

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! It was a great pleasure to read your positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! We were happy to hear, that you were satisfied with the location, breakfast and service we provide. We are looking forward to a chance of welcoming you back and soon at Mercure Arbat Moscow! Warm wishes, Ada Egorova General Manager... More 

Lokeren, Belgium
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really nice hotel on a great location, near the metro station Smolenskaya but upon arriving you still have to cross the street via an underground passage since there are actually two subway stations that don't communicate which is uncommon in Moscow but it appears to be because one was built to allow Stalin to easily commute to... More 

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Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for posting your review on TripAdvisor.com! We are glad that you enjoyed staying at our hotel. The whole team is looking forward to welcoming you back to Mercure Arbat Moscow soon! Sincerely, Ada Egorova General Manager Mercure Arbat Moscow Hotel More 

Jakarta
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located at the perfect location, very close to the Smolenskaya metro station and the Old Arbat street where you can find tons of restaurants, shops, and street artists performance. McDonald's is just around the corner, 24 hours supermarket, money exchange are all within 2-3 minutes walking. The hotel itself is very nice, the staffs are very polite... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, our staff and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times.... More 

Stockholm, Sweden
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel with clean., quiet and comfortable rooms, good air-conditioning/heater, friendly staff, good free wifi, safe on room, excellent service (even provided my wife with complimentary sparkling wine and cake to celebrate her birthday) and good bufet breakfast (tasty juice, warm and cold food, very good selection of bread and tea etc). Very good location beside a metro station... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Magnus! Thank you very much for sharing your feedback regarding your stay at Mercure Arbat Moscow Hotel! We highly appreciate, that you have chosen our hotel and are very glad, that you enjoyed our comfortable rooms, friendly staff and location. We will take into consideration your feedback regarding TV channels to improve the list. We are really looking forward... More 

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