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Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
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Mercure Arbat Moscow
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982 Reviews from our TripAdvisor Community

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Traveler rating
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    273
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Knoxville, TN
Level Contributor
263 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 707 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have nothing but positive things to say about our 4 night stay here. We booked 2 rooms, and they were both kept tidy and clean. All of the workers we encountered were friendly and smiling. The breakfast buffet was also very nice, but if you don't book a breakfast inclusive rate you'll pay 1300 rubles for it each day.... More 

Was this review helpful? Yes 1
Melbourne
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

New spotless rooms. Hop away from the metro and central. The best thing about this place is the super accommodating staff. Friendly and they go all out to please. My multiple demands started even before I arrived and they sorted everything out for me, reservations (impressed as emailed concierge to book White Rabbit a couple of weeks after it got... More 

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Helsinki, Finland
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were staying in Mercure Arbat Moscow for 5 nights and we had a lovely stay. The room and the bathroom were very nice and impeccably clean. The rooms wasn't large, but it was a good size for two people. Our windows were to the inner yard, so it was also very quiet. The staff was friendly and always ready... More 

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Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is situation just 20m away from the metro line 3 (dark blue line) Smolemskaya Station. There's a MacDonald's just a block down the hotel and also the arbat shopping street! Location is really good! Hotel staff speaks good English and helpful in giving us dining tips and recommendations! Thumb up! Will enjoy the rest of my stay here:... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

First time in Moscow and what a wonderful find! I stayed for 5 days and came to find that this wonderful hotel is the perfect combo of an excellent location, outstanding style in every detail and welcoming staff. I absolutely loved it! Would highly recommend! Humbly, Dr. W.Foster

Was this review helpful? Yes 1
london
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The rooms are so well designed and have excellent facilities. Fridge, safe, kettle, hair drier and spotlessly clean. There is even a gym and the bed is very comfortable. The staff are really friendly and helpful. Excellent value for money and the location was brilliant, really easy to take the metro anywhere (two stations very close) and very near lively... More 

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Was this review helpful? Yes 1
Ada E, Deputy General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for posting your review. We are very happy that you really enjoyed the design of our Hotel, its facilities, location and friendly staff. Your recommendation of our Hotel on Tripadvisor.com and high evaluation of our service are the best rewards to our efforts! Thank you again and always welcome back to Mercure Arbat... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is just off the pedestrianised Arbat Street which is well positioned in central Moscow. The Kremlin is 30 minutes walk. The rooms are well presented, staff really friendly and helpful, food of good standard. This hotel is a gem as it is not expensive but well positioned. A real find

Was this review helpful? Yes 1
Ada E, Deputy General Manager at Mercure Arbat Moscow, responded to this review

Dear Christine! Thank you very much for your kind words about our hotel and our staff! It is a great pleasure for us to meet our Guest’s expectations, whether it is service quality or good location, and we are really happy that you highly valued our efforts! We will be glad to welcome you again at Mercure Arbat Moscow hotel... More 

Bunbury, Australia
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel just off Arbat Street was just wonderful to stay in. From the arrival when we were effortlessly checked in, to the surprise birthday cake and champagne when the hotel took a "happy Birthday" message, the stay was fantastic! We did not eat there much, but the breakfast area looked clean and functional. Room service was good, fast and... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Daniel! Let me thank you for your kind words about Mercure Arbat Moscow! It is a great pleasure to know, that you celebrated your birthday at our Hotel and your stay with us was fantastic. Thank you for recommending us on tripadvisor.com, we appreciate it a lot. We will be happy to welcome you again soon! Cordially, Ada Egorova... More 

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