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Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
Hotel amenities
1 room 1 adult
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Mercure Arbat Moscow
Mercure Arbat Moscow
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1,133 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Mercure Arbat in Moscow is an excellent hotel. While it is a bit difficult to find, it has excellent facilities services. The hotel is located right next to Smolenskya metro station, and there is a supermarket and other shops close by. The service was very good. Similarly, the room and other facilities were excellent. The room was a little small,... More 

Helpful?
1 Thank adamupdate
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Mercure Arbat is a very nice Hotel with a central location in moscow and a good to the metro- station. Thea have very clean and confortae rooms. The hotel-bar is open 24 hours. In the morning they serve a good breakfeast for a perfekt start into a hard business-day

Helpful?
Thank paul o
Milan, Italy
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It took me a while to make my first reservation in this Hotel. too expensive for my budget!! But - maybe thanks to the last currency exchange between Euro/Ruble - this time the price seemed to be quite affordable to finalize my stay in a double bed room for 1 working week. The hotel is located in Smolenskaya area, close... More 

Helpful?
Thank Fabrizio R
Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Fabrizio! It was a great pleasure to read your positive and detailed review about Mercure Arbat Moscow Hotel on Tripadvisor.com! It is so nice to know that you liked convenient location, quiet, clean and comfortable rooms and especially our staff, as we are always happy to meet your expectations. Looking forward to welcoming you at our hotel again and... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is located in perfect location! Just a minute walk from Arbat and a metro station. It is also a walking distance from all the central attractions. The service was excellent and the stuff really friendly and helpful! Very clean rooms. Will definitely come back! Thank you!

Helpful?
1 Thank Tamara M
Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Tamara! Thank you very much for having chosen Mercure Arbat Moscow Hotel for your stay in Moscow! We are very glad that you enjoyed your stay and recommended our hotel on Tripadvisor.com. Your willingness to return is the best reward for all you team. Looking forward to welcoming you back at Mercure Arbat Moscow in the nearest future. Warmest... More 

Ann Arbor, Michigan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a few nights in Moscow and were blown away by everything we encountered. The staff was incredibly friendly - they even brought a bottle of champagne and chocolate covered strawberries to our room to help us celebrate the beginning of our honeymoon. Also, before our trip, they helped us arrange our visa and answered every email... More 

Helpful?
5 Thank Erica R
Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Erica! Let us express our gratitude for the real pleasure we had reading such a positive review about our Hotel and it is also very nice that you celebrate your honeymoon with us. We indeed pay a lot of attention to every detail creating warm and welcoming atmosphere for all our Guests and were very glad that your stay... More 

Bergamo
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 5, 2016

I was two years ago in this Hotel and I came back at the end of December 2015. I have to confirm the absolute positive feedback of the Hotel and the Staff. Position excellent, staff friendly and customer oriented, breakfast complete and room really confortable. Just didn't try SPA facilities...will be for my next trip in Moscow

Helpful?
4 Thank Marco P
Elena G, Front Office Manager at Mercure Arbat Moscow, responded to this review

Dear Marco! On behalf of all our team let me thank you for your loyalty to Accor and your kind words about Mercure Arbat Moscow Hotel! We are very happy to hear you enjoyed our breakfast and especially our staff. Excellence in service is the biggest value for a hotel and we strive to provide it to our guests at... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Rooms, service and location leave no room for improvement given the rate. Great! Breakfast is so so and overpriced, avoid. Thankfully; Paul, a French coffee shop serving exquisite breakfast and croissants to die for just around the corner at a great price (compared to the hotel's awful breads and croissants). Just 1 min walk! The wifi is free there and... More 

Helpful?
4 Thank Mikael A
Irina N, General Manager at Mercure Arbat Moscow, responded to this review

Dear Mikael! Thank you very much for staying with us and sharing your feedback on Tripadvisor.com! It’s a great pleasure to know that you were satisfied with the hotel location, your room and service provided by our hotel. It would be very helpful to know what you have missed at our full buffet breakfast, as the menu complies with the... More 

Paris area
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 2, 2016

Don't expect more than what you plan to get in a chain hotel! It's not a 5*, it's a nice chain hotel! Rooms are correct and clean, a bit warm, but definitively in line with Accor standards. No bath robe, basic slippers and basic bath products. Breakfast is correct even if the breakfast room is a little bit small, so... More 

Helpful?
Thank pbarroux
Elena G, Front Office Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com! It is a great pleasure for us to meet our Guests’ expectations, whether it is room cleanliness or service quality. We are very glad that you are satisfied with the convenient location of our hotel. Regarding bathrobes I would like... More 

Bucuresti, Romania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

Stayed there for only one night, but the hotel was very nice. Central location in Moscow, close to very nice restaurants and metro station just a few steps away. It is very convenient also for a leisure trip. Staff was very friendly and helpful. Room was not so big but spotless clean with very good bed and a cosy atmosphere... More 

Helpful?
1 Thank Valentin S
Elena G, Front Office Manager at Mercure Arbat Moscow, responded to this review

Dear Valentin! Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. We are very glad to know that the hotel met your expectations with its location, helpful staff and of course the atmosphere of our rooms. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel in the nearest future. Warm... More 

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Staying in Arbat

Neighborhood Profile
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
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