We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mercure Arbat Moscow
Professional photos View all
Browse nearby
Mercure Arbat Moscow
Write a Review

852 reviews from our community

Traveler rating
    573
    255
    17
    5
    2
See reviews for
78
279
85
274
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (852)
  • Mar-May only
    (204)
  • Jun-Aug only
    (282)
  • Sep-Nov only
    (222)
  • Dec-Feb only
    (144)
All months
Reykjavik, Iceland
Contributor
15 reviews 15 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good facilities, new and clean. Staff friendly and helpfull. Location good, near centre and Arbat street and with great underground connections. Gym ok but needs airconditioning. Wellness consists of only sauna that one needs to switch on with 40 min ahead.

Was this review helpful? Yes
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Thotdis, It was a great pleasure to read your positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! It is so nice to know you liked our location and especially our staff, as we are always happy to satisfy your demands and met your expectations. Our Wellness-center is equipped with the split-system besides the hotel central air-conditioning and it... More 

Padua, Italy
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've' been in moscow 5 times and was leaving in this city for 3 months, so i tried many hotels :moscow is sometimes hard and very quick city, no time for esitations...having a perfect place to rest and feel like at home is important! very important. here you will find all you need to have a perfect holiday. nice new... More 

Was this review helpful? Yes 3
Giv'atayim, Israel
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Always clean and welcoming. Good breakfast, fast and helpful staff. Location is ideal. Lots of good restaurants in the area. The metro is within a minute walking and "change" is right around the corner working long hours so you can always get rubles.

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide.... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Upon entering the the hotel we were greeted by warm and friendly staff who all spoke very good English, the hotel is very modern & stylish in all areas from the large revolving door at reception to the drench shower in the bathroom. The room was a nice size with every amenity you would expect from a good hotel, it... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Ian! It was a great pleasure to read such a nice and positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! We were happy to hear, that you experienced a great comfort and had a good rest, because of professionalism and welcoming attitude of our team. Thank you for recommendation of our Hotel it is a great reward for... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I really, really liked this hotel very much. Service was totally helpfull and friendly. The hotel has spacious rooms and a very wellcoming decoration (including a wonderfull gas fire with a boisserie full of special Matriuskas), the bed was very comfortable and teh shower was great. Its situation is perfect, next to an underground station and accross the road to... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com! It is a great pleasure for us to meet our Guests’ expectations, whether it is room cleanliness or service quality, and we are really happy that you highly valued our efforts! In regards to the breakfast price, I would like... More 

Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancé and I stayed in this lovely hotel last week for his surprise birthday trip to Moscow. My expectations of hotels are high and I have never left a review until this time, so that means our stay was absolutely fantastic: location, food, value for money and most of all, the staff. The hotel is a minute walk-away from... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Jelena! First of all, let me thank you for having time and posting such a positive review on Tripadvisor.com We were extremely happy to hear, that you experienced a great comfort and had a good rest, because of professionalism and welcoming attitude of our team. Thank you for your recommendation of our Hotel, it is a great reward for... More 

England
Top Contributor
62 reviews 62 reviews
61 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights at Mercure Arbat. The hotel is right opposite Smolenskaya metro station which was ideal for getting around town. Located near the main street of Arbat where there's plenty of restaurants and bars. Also only a 25/30 minute walk to Red Square. The metro is a challenge to navigate when almost everything is in Cyrillic but dive... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guests! First of all, let me thank you for posting such a positive review regarding your stay in Mercure Arbat Moscow hotel! We are very glad to know that the hotel met your expectations with its location, service and staff. We will continue to work hard to meet all your expectations at all times and, of course, will... More 

San Francisco Bay
Top Contributor
62 reviews 62 reviews
26 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We knew that we would be using the Metro to get around and Smolenskaya (Dark Blue line) was directly across the street, 2 stops to Revolution Square and a quick walk to Red Square. The Smolenskaya light blue line was just a little bit further, across the main Smolenskaya Sq. street. It was a perfect (we took a hint from... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guests! Thank you very much for having time and posting your review. It is a great pleasure for us to meet your expectations, whether it is hotel comfort or service quality. We are really happy, that you appreciated birthday wishes from us. Your recommendation of our Hotel on Tripadvisor.com and high evaluation of our service are the best... More 

Santiago
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very clean, modern hotel only about 25 minutes walking from Red Square. Plus you have the old Arbat Street just a block from the hotel to do all your souvenir shopping. The breakfast here was fantastic and staff was friendly. I would definitely stay here again.

Was this review helpful? Yes
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Kendal! On behalf of the Hotel team, let me thank you for such a positive feedback regarding your experience at Mercure Arbat Moscow! We are extremely glad to hear how highly you valued our service, as we strive to create the most welcoming and friendly atmosphere for our Guests. Your willingness to return is the best reward for all... More 

Australian Capital Territory, Australia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 23, 2015

Never want to say anywhere else and recommend you do the same. Cute, quaint and the attention to detail was great. Everything you want in a hotel and a lot more. Room was exactly like the photos. Train station was 2 min walk (handy in the winter) and exactly what we wanted. Staff are friendly and always happy to give... More 

Was this review helpful? Yes 5
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for sharing your positive feedback regarding your recent stay at Mercure Arbat Moscow Hotel! We highly appreciate, that you have chosen our hotel and are very glad, that you enjoyed our service, rooms and location. It will be a great pleasure to welcome you back at our Hotel in the nearest future. Cordially... More 

Questions? Get answers from hotel staff and past guests. Ask a question

257 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (215)
Viewed
Room/suite (72)
Viewed
Dining (7)
Viewed
Hotel & grounds (31)
Viewed
View from room (5)
Viewed
Bathroom (28)
Viewed
Family/play areas (2)
Viewed
Other (70)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (17)
Viewed
Dining (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question