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Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
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Mercure Arbat Moscow
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936 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Ottawa, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

Very nice hotel! Location is unbelievable: 100 m to Smolenskaya metro, 50 m to Arbat street. Very clean, quiet, and comfortable rooms. Staff is very friendly, always smiling (it is a bonus in Moscow!!!!). It is not a luxury hotel, but it has everything you need to have a great holiday!

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Turin, Italy
1 review
5 of 5 stars Reviewed yesterday NEW

Clean, modern hotel, stayed in a queen bed room, the room wasn't very big but quite comfortable. Was in moscow for tourism. The hotel is just 50 mt from Smolenskaya metro station. Definetely reccommend, great value for money. Didn't try the breakfast included rate, just a fresh orange juice (good)and a croissant (not too fresh). But there's a great cafè... More 

Review collected in partnership with Mercure Hotels

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Malta
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I thoroughly enjoyed our stay at this lovely modern hotel.Hotel is super clean staff very very helpful and go out of their way to help and all speak perfect English which is very helpful.The location is perfect as it is close to all interesting places --most within walking distance or one can use the metro which is... More 

Was this review helpful? Yes 1
Bulgaria
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel in Moscow, minutes away from the famous Arbat street and Smolenskaya metro station. There are also nice place to have breakfast in like MM, Shokotaniza etc. There is near by also a very big supermarket Sedem kontinenta where you can find also everything you might need. The hotel itself is a small building, very clean, smells good,... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! On behalf of the Hotel team, let me thank you for your positive feedback about your experience at Mercure Arbat Moscow! We were very pleased to know, that you enjoyed our location and competent staff. Thank you again and always welcome back to Mercure Arbat Moscow. Cordially, Ada Egorova General Manager Mercure Arbat Moscow Hotel More 

Monterey, California
1 review
2 of 5 stars Reviewed 1 week ago

My nephew and I recently missed a trans-Siberian from Vladivostok to Moscow and were forced to take a later train. I notified hotels.com - where I had booked 3 nights at the MERCURE - that we would miss the first reserved night. Hotels.com contacted the hotel at my request asking for a refund of the unused night or, at the... More 

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Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. We regret that you was disappointed with the terms and conditions of restricted nonrefundable rate, which you have chosen and accepted upon the reservation. Indeed you benefit from the low level of such rate, but at the same time you confirm that... More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

hotel is very well located, between novo arbar and stare arhat. the room are decent, well decorated and brand new. the hotel is located just opposite of the metro. staff is very very nice and helpful.

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Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Julio! We are delighted to receive your feedback on Tripadvisor.com We are really happy you enjoyed our location and were satisfied with the room as well as with our service. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Ada Egorova General Manager Mercure Arbat Moscow More 

Budapest, Hungary
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We spend there two nights, first they upgraded us to privileged room. The rooms were clean, and nice. The staff is very helpful and friendly. The hotel has a very good location. Two metro station from the Red Square and the Kremlin, one from the Kievskaya, 2-3 minutes walk from Arbat.

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Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. It is a great pleasure for us to meet our Guest’s expectations, whether it is room cleanness or service quality, and we are really happy that you highly valued our efforts! We will be extremely glad to welcome you again at Mercure Arbat Moscow hotel... More 

Budapest
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel - so beautiful, the staff is very attentive, speaks great English (which is very refreshing an Engish-non-speaking city). We spent 2x1 nights here, because between them we were in St. Petersburg. Both check-in was perfect, our first night we were upgraded to Privilege room, the second night we had to wait around ten minutes for our room (at... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very pleased to read your positive comments about our location, staff and hotel facilities. Looking forward to welcome you back at Mercure Arbat Moscow hotel soon! Warmest regards, Thank you once again for recommending us on Tripadvisor.com! Warm regards, Ada... More 

New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was there for a family holiday. Had booked three rooms for three nights. The hotel is perfectly located almost opposite the metro and just a few mins away from arbat street. Arbat street has lots of restaurants and bars. A ticketing kiosk is right next to the metro where one can buy tickets to ballet, shows etc. Rooms are modern... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Amit! Thank you very much for sharing your positive feedback regarding your recent stay at Mercure Arbat Moscow Hotel on Tripadvisor.com! We highly appreciate, that you have chosen our hotel and are very glad, that you enjoyed our service, modern rooms and location. It will be a great pleasure to welcome you back at our Hotel in the nearest... More 

Lisburn, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a very good hotel in a great location. It is just metres away from the pedestrian street where you can find lots of restaurants and souvenirs shops. If you continue on that street you will get to the Kremlin in around 20 minutes. I found the room a little bit small, but it was very clean and confortable.... More 

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for such a nice feedback posted on Tripadvisor.com and for your kind comments about our Hotel! We are extremely glad to hear how highly you valued our service, as we strive to create the most welcoming and friendly atmosphere for our Guests. Your willingness to return is the best reward for all our... More 

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