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Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
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Best prices for: 1 room 1 guest
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Mercure Arbat Moscow
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Mercure Arbat Moscow
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861 reviews from our community

Traveler rating
    579
    257
    18
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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glasgow
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed in this hotel for 4 nights during a visit to Moscow. Hotel was in a great location, 2 min walk to old arbat and right beside a metro station. Main sights all in walking distance (30 min) or literally 10 min on tube. It was definitely a better standard than what I expected for Mercure (I have stayed in... More 

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Cairo, Al Qahirah, Egypt
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am still staying in this lovely hotel , I would give them 7 stars if possible, the best thing you notice is the professional friendly helpful stuff . The hotel is very nice.the location is ideal. It is clean and modern. The restaurant is also great.The wifi works perfectly. If I come to Moscow again I will definately stay... More 

Was this review helpful? Yes 2
Petersfield, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked hotel based on previous positive reviews and can confirm the hotel is as good as reported. I'm sure you can get better luxury and bigger rooms if you want to pay for that but for a comfortable, clean, safe, friendly atmosphere this is up there as one of the best hotels we've stayed in. In Summary: 1) close to... More 

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Mark! On behalf of all our team let me thank you for your kind words and such a detailed review about Mercure Arbat Moscow Hotel! It’s a great compliment for us to hear, that you were completely satisfied with the hotel location, your room, staff and service we provided. Inspired with your positive comments, we assure you that we... More 

East Brunswick, New Jersey
Top Contributor
101 reviews 101 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's not a fancy hotel so don't expect much but: 1) It has great location. 1 minute from the blue metro, 15 minutes walk from the red square and 2 minutes from the main walking street "the old Arbat". 2) Free Wi-Fi which was OK speed. 3) complimentary 2 bottles of water daily and good room service. 4) Helpful staff... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! First of all, let me thank you for choosing Mercure Arbat Moscow Hotel and recommending us on Tripadvisor.com! We are really happy, that your experience was nice and everything about the hotel from service to its location met your expectations. We will be glad to see you back at our hotel on your next visit to Moscow!... More 

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

close to metro, about 5 to 10 min walk. good, local basic food options all around the area. market close by. the restaurant and bar inside the hotel is very good. modern hotel. staff was helpful and friendly.

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for posting a review following your stay at Mercure Arbat Moscow hotel and sharing your experience with others. We are very happy, that you really enjoyed the location of our hotel and our staff. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Ada Egorova General Manager Mercure Arbat Moscow More 

Reykjavik, Iceland
Contributor
15 reviews 15 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good facilities, new and clean. Staff friendly and helpfull. Location good, near centre and Arbat street and with great underground connections. Gym ok but needs airconditioning. Wellness consists of only sauna that one needs to switch on with 40 min ahead.

Was this review helpful? Yes 3
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Thotdis, It was a great pleasure to read your positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! It is so nice to know you liked our location and especially our staff, as we are always happy to satisfy your demands and met your expectations. Our Wellness-center is equipped with the split-system besides the hotel central air-conditioning and it... More 

Padua, Italy
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've' been in moscow 5 times and was leaving in this city for 3 months, so i tried many hotels :moscow is sometimes hard and very quick city, no time for esitations...having a perfect place to rest and feel like at home is important! very important. here you will find all you need to have a perfect holiday. nice new... More 

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, On behalf of our Hotel team, let me thank you for such a positive review regarding your recent stay at Mercure Arbat Moscow Hotel! We are extremely glad to hear, that our clean and quiet rooms, delicious meals and work of our staff made your staying with us the most perfect one and helped you to feel... More 

Giv'atayim, Israel
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Always clean and welcoming. Good breakfast, fast and helpful staff. Location is ideal. Lots of good restaurants in the area. The metro is within a minute walking and "change" is right around the corner working long hours so you can always get rubles.

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide.... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2015 via mobile

Upon entering the the hotel we were greeted by warm and friendly staff who all spoke very good English, the hotel is very modern & stylish in all areas from the large revolving door at reception to the drench shower in the bathroom. The room was a nice size with every amenity you would expect from a good hotel, it... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Ian! It was a great pleasure to read such a nice and positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! We were happy to hear, that you experienced a great comfort and had a good rest, because of professionalism and welcoming attitude of our team. Thank you for recommendation of our Hotel it is a great reward for... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

I really, really liked this hotel very much. Service was totally helpfull and friendly. The hotel has spacious rooms and a very wellcoming decoration (including a wonderfull gas fire with a boisserie full of special Matriuskas), the bed was very comfortable and teh shower was great. Its situation is perfect, next to an underground station and accross the road to... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com! It is a great pleasure for us to meet our Guests’ expectations, whether it is room cleanliness or service quality, and we are really happy that you highly valued our efforts! In regards to the breakfast price, I would like... More 

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