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Mercure Arbat Moscow

4.0 of 5 Smolenskaya Sq., 6, Moscow 121099, Russia
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Mercure Arbat Moscow
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Mercure Arbat Moscow
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823 reviews from our community

Traveler rating
    551
    248
    17
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
  • All months
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    (187)
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    (132)
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Varese
Top Contributor
59 reviews 59 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for 5 days towards the end of January and I could not have been more pleased! The location is great, very close to the metro and wing walking distance to shopping and restaurants, as well as the well-known Arbat street. The rooms were nice and tidy, very clean and comfortable. Staff was friendly and helpful, food was great!... More 

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Let us express our gratitude for your time to post the positive comments about our Hotel! This is a real pleasure to hear, that you enjoyed our comfortable rooms and good location. We look forward to welcoming you back and soon to Mercure Arbat Moscow. Warm regards, Ada Egorova General Manager Mercure Arbat Moscow Hotel More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel! Thank you for everything! Great location, service is good, very clean hotel, cozy furnitures and helpful staff. Client-oriented management. Breakfast was awesome, so many choices. Will definitely stay there again

Was this review helpful? Yes
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! On behalf of all our team let me thank you for your kind words about Mercure Arbat Moscow Hotel! We were pleased to hear, that you enjoyed our location, rooms and service we provide. We do our best to create a cozy, welcoming atmosphere and striving to make our Guests’ stay the most comfortable. Thank you again... More 

Carmel, Indiana, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, very clean hotel, amazing breakfast with lots of healthy choices , very friendly staff, ready to help with all your requests. Since our flight was early, gave us breakfast to go that could be enough for breakfast, lunch and even dinner :). Shared some with airport security since yogurt was over size limit. Thanks a lot for great... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Alex! Thank you very much for taking the time and posting your review about your stay at Mercure Arbat Moscow Hotel and for your high evaluation of the Hotel rooms and our service! Regarding your note about TV channels, I would like to say that out of 27 available TV channels there are 10 Russian ones, and we are... More 

Gladstone, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 4 nights in two adjoining rooms with our older children in the room next door. The rooms are nicely finished, the staff speaks good English and were very helpful. The hotel is in a great location, we walked practically everywhere and we felt totally safe - good thing we walked as the Russian food... More 

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guests! Thank you very much for posting such a warm review regarding your recent stay with us. It is a great pleasure for us to meet our Guests’ expectations and we are really happy that you highly valued our efforts! We will be extremely glad to welcome you again at Mercure Arbat Moscow hotel and will do our... More 

Townsville, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for just a night recently. Check in was easy & we were made to fell very welcome by the lovely staff. We were given a very late check out because we had a late flight the next night, so it was very much appreciated! (Big thanks to Adel) All of the other staff at the front desk (Special... More 

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest, Thank you very much for such a nice feedback posted on Tripadvisor.com and for you kind comments about our Hotel. We are extremely glad to hear how highly you valued our service and staff, as we strive to create the most welcoming and friendly atmosphere for our Guests. We will continue to work hard to meet all... More 

Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really liked that since the hotel opened its doors to the visitors, the level of service stayed the same, which is very hard to achieve. It's been my 4th visit to this place and I really like how the staff stay friendly as ever. I saw how the cleaners carefully wiped the carpets and the rooms. I am a... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for sharing your feedback regarding your stay at Mercure Arbat Moscow Hotel! We highly appreciate, that you have chosen our hotel for four times and are very glad, that you enjoyed our service and staff. Your willingness to return is a strong reward for our team. It will be a great pleasure to... More 

Milan, Italy
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great in all: position, personnel, proximity to the underground station, services. I was traveling there with my girlfriend and the only negative thing (although it doesn't represent a problem) is the fact that the sauna is separated by gender and there is not a common one, where one can spend time with his/her partner. Great experience overall! Very recommended!

Was this review helpful? Yes
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Guests! Let me thank you for sharing your feedback regarding your stay at Mercure Arbat Moscow hotel! We are very glad to know that the hotel met your expectations with its location, service and staff. We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Ada Egorova General Manager Mercure Arbat Moscow Hotel More 

Hornsea, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well what can I say? Everything from the location of the hotel to the efficiency of the staff in all areas of the hotel was fantastic. This was my first visit to Moscow and I don't think it will be my last. I thoroughly enjoyed the breakfast, and we decided to eat at the hotel every night in the hotel... More 

Was this review helpful? Yes 4
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for such a nice feedback posted on Tripadvisor.com and for your kind comments about our Hotel! We are extremely glad to hear how highly you valued our service, as we strive to create the most welcoming and friendly atmosphere for our Guests. Your willingness to return is the best reward for all our... More 

Takeley, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 21, 2014

Situated ideally ar Smolenskaya Metro the Mercure is ideal for the Arbat. A pedestrian road with resturants clubs and souvenir shops. Opposite is the British pub Djon Bill or John Bull to you and me. The hotel is very comfortable good rooms and friendly staff all speak English. Taxi to DME or SVO airports arranged and should be no more... More 

Was this review helpful? Yes 3
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for sharing your feedback regarding your stay at Mercure Arbat Moscow Hotel! We were pleased to hear that you enjoyed our location, rooms and staff We will be happy to have an opportunity of welcoming you again soon! Warm regards, Ada Egorova General Manager Mercure Arbat Moscow More 

Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 20, 2014

We stayed at the hotel for 2 nights. Good location, close to the metro station and shopping are Nice room. Clean and well-maintained, but, a bit small. Breakfast was nice even beyond expectations from hotels in Moscow. Regarding the Service. Is bad by any standard. We ordered room service. 2 dishes of salad at an exorbitant price. The food arrived... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you very much for taking the time and posting your review regarding your recent stay at Mercure Arbat Moscow. I am sorry that service of the restaurant didn’t meet your expectations. Your feedback has been shared with the F&B Manager in order to run an additional training with staff. Meanwhile, we advise every guest on arrival... More 

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Additional Information about Mercure Arbat Moscow

Address: Smolenskaya Sq., 6, Moscow 121099, Russia
Location: Russia > Central Russia > Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Arbat Moscow 4*
Number of rooms: 109
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Hotel Style:
#4 Romantic Hotel in Moscow
#5 Family Hotel in Moscow
#5 Luxury Hotel in Moscow
#6 Business Hotel in Moscow

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