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Mercure Arbat Moscow

Travelers' Choice award winner
Smolenskaya Sq., 6, Moscow 121099, Russia
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Mercure Arbat Moscow
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1,021 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ashkelon, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Within all my trips worldwide for the last four years, I definitely can distinguish this boutique hotel from all Accor Hotels or any others I stayed at, around a globe, as my favorite hotel. Cozy, clean, customer-oriented, good service, good food, very good location, special design, very well managed – you feel it in every smallest detail. I come back... More 

Was this review helpful? Yes 1
Staffs
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A well managed quiet hotel just off the horribly commercialised Arbut. Good quality rooms, good service and good buffet breakfast. Mohammed managed the restaurant and bar superbly. The hotel is very good, and close to the metro but the locality along new Arbut is tacky

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Boston, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a phenomenally well priced hotel for the money. A boutique style hotel centrally located in the Arbat district. Beautiful room (we loved the separate toilet room). Tastefully modern decor, great walk in shower and quiet. Hotel staff was extremely helpful and pleasant. Breafast buffet was definitely worth the modest additional charge. Rooms were very clean and well equipped.... More 

Was this review helpful? Yes 1
Istanbul, Turkey
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fourth time in Moscow and have not stayed in such a nice hotel before. The location is smply perfect for everything, Arbat is just a hundred meters walk and the two metro lines' station are real close, you may reach to everywhere with great convenience, no taxi involved. The staff is nowhere near anyone I met in Moscow with their... More 

Was this review helpful? Yes 2
Ottawa, Canada
Level Contributor
116 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We chose this hotel because of its location and its good reviews on Tripadvisor. We only stayed in this hotel for one night. The registration was very easy and rapid. The front desk lady Ekaterina was very helpful, professional and did her best to provide an outstanding service. There is an agreeable perfume in the hallway that leads to the... More 

Was this review helpful? Yes 1
Jersey, United Kingdom
Level Contributor
360 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was a great choice for our stay in Moscow, in the Arbat district. With the old Arbat street & the Metro just one minute's walk away, and Red Square & the Kremlin around half an hour walk. Both the service we received in obtaining our visa, and once we'd arrived was very helpful verging on excellent. The rooms... More 

Was this review helpful? Yes 1
los angeles
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is perfectly located in moscow (arbat). It's very close to center. Close to the restaurant row and souvenir shops. The hotel is very close to the metro as well. Its about 2-3 minute walk to the closest metro which makes it convenient to go to the other tourist areas. The room was Ok, nothing to brag about. The... More 

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San Diego, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I would rate this place great except it really does need a deep cleaning. The location is amazing. You can walk to so many places, or take the Metro anywhere as it's right next door. The staff was nice and friendly, and all were fluent in English. The rooms are comfortable and big. However, as you can see from the... More 

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Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! Thank you for staying at Mercure Arbat Moscow Hotel. We are delighted to know that you enjoyed the location of the hotel as well as our friendly staff. Regarding air conditioning and cleaning issues, we will appreciate a lot if you send us more detailed information by H7454-GM@accor.com. At least, your name and dates of stay will... More 

UK
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this hotel in February 2015 and had a fantastic time. The hotel is 30 seconds' walk from the nearby Smolenskaya station (although beware - there are two stations with that name), and so very convenient for Moscow's more central attractions, such as the Kremlin. The hotel is also a very short walk from the Arbat, where ther... More 

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. It is a great pleasure for us to meet our Guest’s expectations and we are really happy that you highly valued our efforts! We will be extremely glad to welcome you again at Mercure Arbat Moscow hotel and will do our best to make you... More 

Germany
Level Contributor
67 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in August for 3 nights. The hotel is really nice. The location perfect, close to metro and pretty central. The rooms are modern and nice. The breakfast was also OK. The service was also OK. Good English spoken and friendly. Would stay here again.

Was this review helpful? Yes 1
Ada E, General Manager at Mercure Arbat Moscow, responded to this review

Dear Valued Guest! It was a great pleasure to read your positive review about Mercure Arbat Moscow Hotel on Tripadvisor.com! We were happy to hear, that you were satisfied with the location, breakfast and service we provide. We are looking forward to a chance of welcoming you back and soon at Mercure Arbat Moscow! Warm wishes, Ada Egorova General Manager... More 

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