I chose this hotel based on the reviews here and for being chosen hotel of the year award on tripadvisor. We stayed here for 5 days in April 2013. This hotel deserves every star it has earned and beyond. It blew every expectation we had imagined it to be. AMAZING!! From the moment you arrive at the front door, the... More

"Unfortunately" I only had 2 days in Russia. Very friendly and helpful staff. Excellent rooms. Amazing breakfast buffets. Close to Red Square - didn't have enough time with my work schedule to check out the area in general.

Business trip and had a very pleasant 2 nights in this hotel. Good sized room facing a busy street but no distrubing street noise. Windows were pretty dirty for which the hotel left an excuse letter in the room. Better clean the windows timely. Good bed. Bathroom with separate shower and bath. Fair selection of tv channels. Free wifi in... More

I say this with extreme caution because I am an auditor by trade and do not rush to judgement but the Lotte Hotel is by far the best hotel I have had the pleasure of stay in. From the service to the meals to the detail oriented rooms I could not find fault with this hotel. The worst thing that... More

Travelled to Moscow on business - stayed at Lotte for 3 nights. Service is truly impeccable - even the security guards at the front entrance greet you with a smile (where else in Russia did you see a smiling bouncer?) But seriously top notch hotel, very clean, excellent location just around the corner from Arbat. Would I stay there again?... More

We put Temporary Duty (TDY) guests up there all the time and are in the hotel regularly. This is a luxury hotel that boasts a fine but very expensive restaurant and bar. The Lotte usually will give us government rates, but they more than make up for it when the guests dine or drink there. It is very modern and... More

It is a very expensive hotel, but everything in Moscow is expensive. The staff is extremely helpful. I haven't seen costumer service like this in Russia before. The breakfast served in the hotel is good but it is not worth it's exorbitant price. I recommend to have breakfast outside the hotel.

I stayed in the Lotte for 4 nights during February. This is one of the best hotels I have stayed in. The customer service was excellent, nothing was too much trouble. Pros - Conveniently located in the Arbat district for shopping, restaurants and bars. The hotel is quite close to Red Square/Kremlin. Leave the hotel and turn right, then at... More

I stay here frequently for work mainly due to proximity to the office. Bottom line is that is is a quite good hotel with one major problem, that the rooms are impossibly hot with no way to manage this. But for this, I would probably have little criticism, but the heat is such a problem I am beginning to stay... More