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LUX Ile de La Reunion

Certificate of Excellence
5.0 of 5
Hotel website
28 rue du Lagon | L'Ermitage (après le Leader Price), Saint-Gilles-Les-Bains 97434, Reunion Island
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LUX Ile de La Reunion
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Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
AgTaistealGoMinic Dublin
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1,476 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Dublin
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading some of the negative reviews on here & hearing that hotel accommodation on la Reunion is not the same standard as Mauritius, my husband and I weren't sure what to expect....I was pleasantly surprised to arrive to a beautiful colonial style property & be greeted with a cold towel and homemade lemonade. I found all the staff to... More 

Was this review helpful? Yes 1
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, I would like to thank you very much for the time taken to write this wonderful review. We are delighted to see how much you had enjoy your stay & we do hope to have the pleasure to welcome you back in a close future. We all remain at your service should you decide to stay once again... More 

Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We have spent one night in this hotel (room no. 8). The below is therefore only based on a limited one night experience. Starting with the positive aspects of this property. The hotel is located near l'Ermitage beach, which in one of the nicest beaches of Ile de la Reunion. The hotel provides at no cost snorkling equipment for its... More 

Was this review helpful? Yes 1
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, On behalf of the team, I would like to present you sincere apologies for the inconvenience you have met during your stay. We realize we haven't be able to meet your expectations & we feel very sorry about that. I can understand that a simple answer on this website won’t change the picture of the hotel you could... More 

Paris, France
Level Contributor
28 reviews
4 of 5 stars Reviewed 2 weeks ago

Best hotel in L'Hermitage beach, best spot in Reunion Island with a beach and a lagoon. Amazing place to have lunch or a tea time watching the view and the sunset. The hotel is really modern and has his private beach, and a lagoon where you can swim without sharks!

Was this review helpful? Yes
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, I would like to thank you very much for the time taken to write this review about your stay in our property. We feel proud & happy for your compliments & we do hope to have the pleasure to welcome you back in a close future. Best Regards, Stéphane Baras, General Manager More 

frankfurt
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a short stay, half pension, 4 nights, room no.156, 1st floor, delux room with partial sea view. I did look up trip advisor first before coming so I am more prepared the negative reviews from the others. Great location , the only 5 star hotel in front of a sheltered lagoon, one can swim during high tide in... More 

Was this review helpful? Yes
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, I would like to thank you very much for the time taken to share your experience following your stay in our property. We are pleased to see how much you had enjoy your stay & thanked to your review we realizer how many things remain to do to improve our services. We do hope to welcome you back... More 

Palm Beach Gardens, Florida
Level Contributor
356 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This property is rated 5 star and often noted as one of the best properties in Reunion. Beware the hype. As a seasoned traveler (read my other reviews), I can honestly say that this is the most overrated property that I have been to in years. RESERVATION: I reserved a Deluxe room on the internet months in advance. Three weeks... More 

Was this review helpful? Yes 2
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, I would like to present you sincere apologies for the inconveniences you have met during your stay with us. We feel very sorry we haven’t been able to meet your expectations. We can understand that a simple answer following your review won’t change the picture you have now of our hotel so please, so feel free to contact... More 

New York, New York, United States
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Nice hotel but not 5 stars in my view. This is probably one of the nicest on Reunion. Dont love the fence and public beach but at least they do try to keep non hotel guest from using resort amenities.

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LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, We would like to thank you very much for you review following your stay at LUX* Ile de la Réunion. As we aim for quality & guest satisfaction, guest's reviews are always well welcomed. We all look forward to welcome you back in a close future. Best Regards, Stéphane Baras, Directeur Général More 

Beijing Region, China
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 2, 2015

We stayed here a few nights on our most recent trip. The hotel ground was rather sparsely laid out in typical resort fashion, and not surprisingly this used to be old ClubMed property. I quite liked the design, which looked French and tropical. The room was rather average and does not compare to the top-notch international luxury chain of this... More 

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LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Sir, We all want to thank you very much for the time taken to write your extremely well detailed review following your stay with us. We are delighted to see how you have appreciated your stay & our efforts to help you to celebrate life. We all lookforward to welcome you back in a close future. Warm Regards, Stéphane... More 

Leighton Buzzard, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 29, 2015

We stayed at the Lux 2 weeks ago for 4 nights at the start of our honeymoon, it was a fantastic hotel. The food in the main buffet restaurant was lovely and great variety (esp the fish evening). We also ate in the la plage restuarant which was equally good food with a nice setting, although sadly didnt get to... More 

Was this review helpful? Yes 1
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, Excellent hotel, excellent island, EXCELLENT REVIEW ! Thank you very much for the time taken to share your extremely detailed feedback, it's a wonderful gift for us. Should you decide to come back to Reunion Island, please be sure that all the team remain at your disposal. Best Regards, Stéphane Baras, General Manager More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed May 27, 2015

We stayed at this resort for our honeymoon 2 weeks ago. We choose it because it was right on the beach and the lagoon meant there was no risk of sharks in the area. The hotel is lovely, everything was very clean and tidy. All the staff seemed to speak reasonable English and were very friendly - we were always... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, I would like to thank you very much for the time taken to share your feedback following your stay at LUX* Ile de la Réunion. We are welcoming your advises & remarks with the will to improve the quality of our services. We all look forward to welcome you back in a close future. Best Regards, Stéphane Baras,... More 

Southern U.S.
Level Contributor
103 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed May 22, 2015

Beautiful location, great staff, excellent food. . everything world class out of what you would expect from a self-described five star hotel until you get to that room No clock, only one power plug by desk. .unplugged the lamp to use computer and charge phone. Lights are over two art prints on the wall. . it has been so long... More 

Was this review helpful? Yes
LUXReunion, Directeur général at LUX Ile de La Reunion, responded to this review

Dear Guest, I would like to thank you very much for the time taken to share your experience following your stay with us. As we aim for quality & guest satisfaction you cannot imagine how your feedback is important especially when it's coming from a tripadvisor user like you. Your advise will give us a chance to improve the quality... More 

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