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MO2 Westown Hotel-Mandalagan

Lacson- Mandalagan Street, Bacolod, Negros Occidental, Philippines
Hotel amenities
MO2 Westown Hotel-Mandalagan
Best prices for: 1 room 1 guest
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Ranked #5 of 29 Hotels in Bacolod
A recent review
5 of 5 stars Reviewed January 13, 2015
Maelyne J
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38 reviews from our community

Traveler rating
    9
    21
    5
    2
    1
See reviews for
7
12
10
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (38)
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    (13)
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    (7)
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    (11)
All months
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2015

We had a nice experience in this hotel. The staff were friendly and courteous. It was early in the morning when we arrived with not enough sleep and no reservation in this hotel, we hax no problem at all checking in the staff, were polite and friendly. We immediately get our room it was clean, they have a mini refrigerator,... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2014

I stayed there last October 7-9 2014 and this hotel never fail to impress. Service quality is getting there. There one lady in the reception who check-in I couldn't remember whats her name. And one porter who btw even though i declined his offer to help me with my luggage still he assist without saying. Housekeeping staff are very friendly... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 20, 2014

I'm from bacolod and I know bacolod. Location is great except there is this club named 'mo2 Ice' right beside it which i know so far, that they have common owner as the hotel. Which didn't bother me, but on friday and saturday night your way back to hotel could be crowded. Surprisingly, quite. (the fact that it's right beside... More 

Was this review helpful? Yes 3
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 30, 2014

I stayed in this hotel twice when I was in Bacolod. As this hotel give me the first impression how the room look like. It's very classy as if your living in your bedroom. Though it's not modernized yet but this hotel can be a topnotched hotel in Bacolod they just need to improved their facilities and trained the staff... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 27, 2014

A good place to stay, and quiet, as it was set back from the noisy main road. One thing that was unusual was the fact that there were coffee cups in the room, but no kettle and no coffee or tea provided. Otherwise the only issue was the fact that a 20% seniors discount was agreed to when we checked... More 

Was this review helpful? Yes 1
Muntinlupa, Philippines
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 13, 2014

I love almost everything in this hotel except Customer Service. CS sucks BIG TIME. I'm a traveller as part of my job and most hotels give something extra for regular guest but this one ZERO...NADAH...You are treated like you are just among their walk-in guests. So disappointed..after staying here in and out almost every week for the past month they... More 

Was this review helpful? Yes 2
Siquijor Island, Philippines
Contributor
16 reviews 16 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 27, 2014

From afar, it may look intimidating and expensive but it was not. It had a big lobby with big comfortable seats with free wifi, too. It had a wide staircase to the second floor which I loved--old wood flooring. The front desk attendant was accommodating and efficient in checking me in, the promo rate was a plus, too. The room... More 

Was this review helpful? Yes 2
Manila, Philippines
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 4, 2013

Outstanding value and amenities. However the laziest staff i have encountered anywhere in the world. the desk don't know or care what's happening in the hotel so they give incorrect information. the bar is totally run to entertain the staff that work there they don't encourage business the coffee lounge staff don't clean up and don't want to serve you... More 

Was this review helpful? Yes 4
girlnextdoor21, General Manager at MO2 Westown Hotel-Mandalagan, responded to this review

We are so sorry for the unpleasant experiences you had on our very accommodating and service friendly hotel. With your feedback we will be able to improve our customer service to our guest. In addition to our always ready to lend a hand staffs who sometimes missed and overlook their job. We have already implemented some duly actions and bring... More 

Sagay City, Philippines
Top Contributor
117 reviews 117 reviews
47 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed May 21, 2013

The staff members were very polite. A bellhop accompanied me to my room without me requesting for it. It was Sunday so I would assume it was the reason why there was not a lot of activity in the hotel. Even with a club right beside, there was no one in the hotel at night except the staff and me.... More 

Was this review helpful? Yes 2
Steelville, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 9, 2013

good value for the price. Large room with a fridge. The aircon worked well and was more than large enough for the room. The check in and check out was handled professionally and very quick. I found the service to be excellent. It is just a couple of blocks away from a large mall as well. Staying on the 2nd... More 

Was this review helpful? Yes 7
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