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Moevenpick Hotel Mactan Island Cebu

4.5 of 5 Punta Engano, Lapu Lapu 6015, Philippines (Formerly Moevenpick Resort & Spa Cebu)
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Moevenpick Hotel Mactan Island Cebu
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Moevenpick Hotel Mactan Island Cebu
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397 reviews from our community

Traveler rating
    191
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    55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Moevenpick Hotel Mactan Island Cebu
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Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I didn't stay in this hotel, but I patronised it for 3 consecutive days as most of my friends were staying at this resort. I really like the facilities especially the Ibiza Beach Club! The pool and private beach look impressive, but I didn't get the chance to enjoy it since I was not a staying guest. Most of the... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Although you were not staying at the hotel, your observations are very important for us and I appreciate you bringing them to our attention. We will look at our processes and work on improvements accordingly. We do hope to have an opportunity to welcome you as our guest in the future and hope you will have a positive experience with... More

Manila, Philippines
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed at Movenpick Hotel in Mactan Cebu and it is the BEST EVER. We loved the room, very clean. The food is sumptuous. The pool is very clean. The crowd is great and the staff is very professional and courteous. The interior is fabulous. It is very hip and very relaxing. We felt like we were... More

Was this review helpful? Yes 1
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

We are happy to read that you had such a wonderful experience in our hotel and we are glad that we have met your expectations. We always thrive to deliver our guests a memorable and unique experience and based on your comments, we have succeeded in our endeavor. We do hope that you will visit us again soon on a... More

Hordle, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

yed here in the first week of October and had a very enjoyable and exciting time. The internet was free and good and the service was exceptional. The hotel is located near a pier which is very convenient for excursions. The hotel is very clean and the employees very accommodating and friendly. We felt like part of the family there.... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

I thank you very much for your high rating and especially for pointing out our friendly employees, the most important asset of our hotel. We are glad to read that you enjoyed your stay and that you are planning to return to us next year. If we can be of any assistance for your next reservation, please feel free to... More

Manila, Philippines
1 review
4 of 5 stars Reviewed 4 weeks ago

I love the look and feel of moevenpick, and the staff are very accommodating, pleasant looking as well. The room is great with nice chopard shower set, very surprising, that is very impressive. beside that chopard set is something that might kill you. The toothbrush that feels like brushing with steel brush. Imagine spending much on shower set and yet... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

I very much appreciate you sharing your observations and comments on this platform as it helps us to further improve. I thank you for pointing out the problem you had with the toothbrush we provided. We will look into this matter and see how we can make an improvement to this. The internet speed which you pointed out is also... More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is my second time of our stay at this place. I was invited by my Nephew. It's very nice one bedroom . We only stayed overnight and went Swimming at the beach after breakfast and maybe stayed five hours in the beach. The beach are clean , no sea weeds , white sands very impressive. Place . From hotel... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Thank you very much for your second visit to our hotel. Guests returning to us are always a great compliment to the entire team and I appreciate your continued loyalty. I am happy you had a positive experience again and we look forward to welcoming you back in the future. Knuth Kiefer General Manager More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 of 5 stars Reviewed October 21, 2014

Prior to booking my reservation [confirmation 52997SB008554], I called (from Singapore) Movepick Lapu Lapu just in order to get a little more info about the hotel as I am travelling with my 16 months old daughter and wife. Should I proceed with my booking (Deluxe King), it should come with free breakfast, this is what I was told by the... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

I appreciate your review and the comments provided. I am sorry for the apparent miscommunication or misunderstanding. We certainly offer room rates inclusive of breakfast as well as room only. Your booking was placed through our website and the rate you choose was a rate that excluded the breakfast. Guests without breakfast included in their rate can of course still... More

Cairns, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2014

My girlfrienfs qnd I spent three days in this place and we felt we just had to give this hotel a thumbs up. Thqnk you to qll the enployees in this hotel for tqking cqre of us so superbly. They did all they could to make us feel right at home. Very professionql and friendly people. The Ibiza restaurant was... More

Was this review helpful? Yes 1
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

I am happy to read that you and your girlfriends had such a positive experience in our hotel. We are happy to have met your expectations and I thank you for your recommendation of our hotel to fellow travelers. We hope to welcome you back again in the near future Knuth Kiefer General Manager More

Hong Kong, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

There mayebe better Hotels, but I haven't stayed in those. This place truly embodies personaliyed Service and great ambience. I found the employees always eager to assist. Verz professional Service throughout. My Partner is very particular with cleaning and the rooms were spotless. The entire place is well maintained and managed. One can truly feel that whoever runs this place... More

Was this review helpful? Yes 2
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

On behalf of the entire team , I would like to thank you for choosing our hotel for your trip to Cebu. We are very happy to read that you had an enjoyable stay and left the hotel with an overall positive impression. We do hope to have the pleasure to welcome you back again on a future trip to... More

Makati, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2014

I am really an office guy for months, as loads of work keeps on going one after another. After I finished up the haul, I decided to unwind to somewhere non-common and sophisticated. Being a Cebuano by heart and birth, I always long to come home to the ever beautiful Queen City of the South - Cebu! Tired of going... More

Was this review helpful? Yes 2
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

We are happy that you had such an enjoyable time at our hotel. I absolutely agree that the Filipino hospitality and the Cebuano friendliness play an important, if not the most important part of the success of our hotel. We do hope you will be staying with us again on a future trip “home”. Please feel free to contact us... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 12, 2014

Thank you Moevenpick for a really lovely stay last week. Pity I was only there for a night but it was a good enough experience that I will very likely want to stay there again the next time I head to Cebu. Moevenpick checks all the boxes on my list - personalised, efficient service; staff who make a genuine effort... More

Was this review helpful? Yes
KnuthKiefer, General Manager at Moevenpick Hotel Mactan Island Cebu, responded to this review

Thank you very much for your positive and detailed review of our hotel based on your recent stay. I am very happy to read that you enjoyed most aspects of your visit. I do appreciate you pointing out the steam room as the one area you were not happy about and we will certainly look into this and look on... More

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Additional Information about Moevenpick Hotel Mactan Island Cebu

Address: Punta Engano, Lapu Lapu 6015, Philippines (Formerly Moevenpick Resort & Spa Cebu)
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Moevenpick Hotel Mactan Island Cebu 4.5*
Number of rooms: 245
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Also Known As:
Movenpick Resort And Spa Cebu
Movenpick Resort & Spa Cebu Hotel Lapu Lapu
Hilton Cebu Hotel
Hilton Mactan Island
Hilton Lapu Lapu
Lapu Lapu Hilton
Moevenpick Hotel Mactan Island Cebu Cebu Island

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