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All 26 Lapu Lapu hotels

Shangri-La's Mactan Resort & Spa

5.0 of 5 Hotel   |   Punta Engano Road, Lapu Lapu 6015, Philippines
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Ranked #2 of 26 hotels in Lapu Lapu
A recent review
4 of 5 stars reviewed today
CITravelfan Agoura Hills, California
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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English first
Agoura Hills, California
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed today NEW

The Shangri-La's Mactan Resort & Spa is advertised as a 5-star resort. It does live up to its reputation. What stands out is the excellent staff. This is the one thing I noticed about the hotels in the Philippines (4 and 5 start only) and not just the Shangri-La - the staff is EXEMPLARY! I would be walking casually in... More

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3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed today NEW

My family and I are big fans of shangrila. We love the facilities and most of all the service. However the past couple of times we have been there, we have been seeing it getting run down. The babies play room stinks so bad, its hard for us to bring our baby in there. It also seems like no one... More

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The Hague, The Netherlands
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

For the price and stature one could at least expect great food. But while it's in the middle of renovations in F&B I presume they are aware of the problem and are doing something about it. The more expensive rooms are only slightly better so no need to go for that. I had expected more perks but did not get... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Perfect vacation for couples! amazing facilities. Fun daily activities to attend in the resort itself. Extremely near the airport so its convenient too. Restaurants are pricey but ambience is great...

Review collected in partnership with shangri-la.com

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Chiang Mai, Thailand
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is totally false advertised. Shangri-la Cebu is not a "paradise" as the advertising says, but a play-land for small children. There are screaming kids everywhere. No swimming pool or areas for adults only. Even in the lounge during cocktail hours you have screaming children. I swam every morning, it is possible until about 8:30 am, after the pools... More

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 days ago NEW

Generally very friendly, smiley and helpful staff who try to make you feel very welcome... Unfortunately, we had a few not so nice encounters with a few of the staff there who were either not properly trained or were not happy to serve guests who looked 'local'..

Review collected in partnership with shangri-la.com

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Saint Louis, Missouri
1 review
3 of 5 stars Reviewed 3 days ago NEW

Stayed in December & had no complaints, received excellent care & the staff were over the top exceptional to me & my girlfriend. Came back this weekend for another trip & experienced nothing but problems including an overflow of people who had unruly, screaming children that the staff never addressed, a plethora of bugs in Acqua, freezing cold pool that... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Top Contributor
72 reviews 72 reviews
55 hotel reviews
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The beach was small but had nice clear turqoise water. Lovely fishes in the sea which made snorkelling enjoyable. The property was huge and well maintained. The complimentary actitivities made the stay more interesting. The Ocean Wing room was of a decent size but nothing spectacular. The Ocean Club had a great spread for evening cocktails. I was expecting a... More

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Fairfax Station, Virginia
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed two nights here after three days in Cebu City and then three days in Bohol. Going from a small, quiet, peaceful resort on Panglao to this massive resort on Mactan with tons of families with kids initially took some adjusting, but I quickly liked it because of the superlative staff. They were extraordinarily friendly and helpful, especially Diana... More

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11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

By far, the biggest resort i've been to in the Philippines. Im not taking about the beach, but the lot area of thr resort. It took me more than an hour to go sight seeing everything they had - beach (swimming, snorkling, kayak, jetskiing, parasailing, diving, etc), open garden for events, minimum of 5 pools (lost count), divers compound, helipad,... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean wing(14)
  • Adventure Zone(5)
  • Hotel staff(4)
  • Breakfast buffet(3)

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
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TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Orbitz, Booking.com, Hotels.com, Tingo, Otel, Travelocity, getaroom.com, BookingOdigeoWL, Agoda, Expedia and Jetsetter so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Lapu Lapu #1 On the Beach Hotel in Lapu Lapu #1 Luxury Hotel in Lapu Lapu #1 Business Hotel in Lapu Lapu #2 Romantic Hotel in Lapu Lapu #2 Spa Hotel in Lapu Lapu
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Official Description (provided by the hotel)
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
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