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Shangri-La's Mactan Resort & Spa

5.0 of 5 Punta Engano Road, Lapu Lapu 6015, Philippines
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Shangri-La's Mactan Resort & Spa
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Shangri-La's Mactan Resort & Spa
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bengaluru (Bangalore), India
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The stay at the hotel was very good.The food is awesome however for vegetarians the options are very limited. The room I stayed in was ocean view and was spacious. The resort has a huge swimming pool and there are lot of activities which can be done.

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Las Pinas, Philippines
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We chose Shangri-La Mactan for my family's leisure vacation where we planned to just lounge around and enjoy the hotel and the facilities. We were not disappointed with the services offered, from the shuttle ride up to the wave good-bye as we headed back to the airport. The prices though were a bit steep but considering the over-all experience it... More 

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Senior Contributor
46 reviews 46 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Shangrila is always consistent. Everywhere. For the first time ever, I have a bad experience with Shangrila. It is a big surprise. In fairness, the facility is still the best and the people really nice. Some small concerns and some bigger concerns. 1.) small thing: I go to the hotel, late (10pm or so) and catch up with family. I... More 

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Manila, Philippines
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If marriages are made in Heaven, Shangri-La Mactan Resort & Spa is the perfect venue for a wedding. Hotel staff were in line of sight on the way out once we got our bags. The bus ride was comfortable and a 15 minute drive. Native dance, Cold towel, and a welcome drink greeted us once we disembarked for the bus.... More 

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Manila, Philippines
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Among the luxury hotels in Lapu-Lapu area, Shangri-la has the best service by far. Out of several stays in this hotel, service has been commendable and great. Hotel staff are pleasant and very helpful. Rooms and amenities are worth the money you're paying for. Rooms are cozy, clean and comfortable. Beds, together with the sheets and pillows,will bring you to... More 

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Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I am currently staying here for business - and this is a perfectly adequate business hotel. But they clearly cater to families in a big way. There are happy children and families enjoying the premises everywhere. I wish I could have brought my family on this trip, so I am planning a holiday to come back again.

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Far too many children. The 5-star hotel has now been unfortunately been nicknamed a popular "Children's Holiday Camp / Hostel" by many guests. The restaurant and bar-b-q buffets are far too expensive and lacks variety and choice. Room furniture in the Ocean Wing badly needs refurbishing. The pile of garbage in the neighbourhood outside the hotel is a terrible sight... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We are coming from Manila to stay 2 nights in Cebu. Called them for a shuttle bus service to the hotel. They were on time and very professional. Came early for the check-in and was told to wait a bit. Was given mango juice in the waiting room. Went to hotel and the rooms was super clean with plenty of... More 

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ShangriLaMactanCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Jerome, Thank you spending your last vacation with us. We are glad that we have met your expectations and that you plan a return visit. We look forward to making your next vacation even more memorable. Sincerely, Marco Vazzoler General Manager More 

Bengaluru (Bangalore), India
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed in this hotel to attend an international summit. The rooms are spacious, clean and good. The staff are courteous. We really enjoyed our stay here. Being on the shore of the sea, we have planned a lot of beach activities.

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ShangriLaMactanCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear ThampiNellikala, We are glad you found time to enjoy our facilities despite your hectic schedule during the summit. We hope you can return for leisure and enjoy more of what our resort can offer. Sincerely, Marco Vazzoler General Manager More 

New Malden, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights in November while I was on business in Cebu. Everything about this hotel was fabulous — from the room, to the bars, the restaurants, the food, the ambience and most of all the staff. If anything the staff were trying to please a little too much. Apparently, a lot of them were new and needed... More 

Was this review helpful? Yes
ShangriLaMactanCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this review

Dear Gillian F, We always take delight in reading compliments about our people, as they are our true strength. We will be sure to pass on your comments to our colleagues. Thank you and we do hope you will return some day soon. Sincerely, Marco Vazzoler General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Ocean wing(14)
  • Adventure Zone(5)
  • Hotel staff(4)
  • Breakfast buffet(3)

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Reservation Options:
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Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Hotel Style:
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Luxury Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Family Hotel in Lapu Lapu

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