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Crown Regency Residences

V Rama Avenue, Guadalupe, Cebu City 6000, Philippines
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Crown Regency Residences
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Ranked #71 of 81 Hotels in Cebu City
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48 reviews from our community

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    11
    18
    7
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Philippines
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I was with family since April 26 up to now, using a Metrodeal voucher so it's at a discount good for 4 persons. They respond very quickly to my needs that I truly appreciate. From the time that we alighted from our van, the security and staff were just amazing, who greeted us and made us feel welcome and they... More 

Was this review helpful? Yes 1
Los Angeles, California
Contributor
14 reviews 14 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed February 1, 2015

We stayed for 5 days in January. 2 adults and 2 children (I was charged extra for the children). Housekeeping kept 2 towels in the room everyday. When I ask for 2 more towels, they ask for money for 2 more towels. Not til I calmly explain that 4 people can't take showers with 2 towels several times, they call... More 

Was this review helpful? Yes 1

Travelers are raving about these Cebu City hotels

Kristiansand, Norway
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 27, 2015

I have stayed in many hotels in Philippines, and this is tmy worst value for money experience. I was stupid and waited too long time before i booked hotel for sinulog celebration. This was one of few hotels with available capasity close to the parade, so i had no choice. The hotel is screaming for an upgrade. Espacially the bathroom... More 

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US
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 21, 2014

TV does not work, WiFi does not function unless you are in the reception area is very much out of the area and missed my bus because there was not even a security available to find me a taxi.... Otherwise is a good hotel

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Residences, responded to this review

Dear cesarcesar, Thank you for taking the time to write this review about our hotel on TripAdvisor. It is through customer feedback that we are able to improve our hotel in order to be of better service to our future guests. We have shared your review with the respective departments concerned, and we are doubling our efforts to address these... More 

Makati, Philippines
Top Contributor
54 reviews 54 reviews
8 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed February 20, 2014

It isn't my first or second time checking in to this hotel but I don't remember it to be this bad. We stayed in a room near the stairs with our own veranda. The AC is fine and the TV works well, but we had so many issues with the restroom. Our shower was defective and the tub takes forever... More 

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Residences, responded to this review

Dear ZyrusDeri, First of all, we would like to thank you for taking the time to write this comprehensive review about our hotel on TripAdvisor. It is through the honest feedback from our guests that we are able to improve our services so that we may serve you better. Please accept our sincerest of apologies for the inconvenience that may... More 

Fort Worth, Texas
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 11, 2014

The room in the Residences is large and has a small kitchenette. May be saying something about myself, but I had a continuing battle to figure out how to make the airconditioning system function as I wanted. There is a nice balcony off of the room. The television has more channels than you can use, but there is no WiFi... More 

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Residences, responded to this review

Dear wslawrence, Thank you for taking the time to write a review about our hotel here on TripAdvisor. We are very pleased to hear that you enjoyed your stay at our hotel. It is great to hear that we were able to meet the expectations you may have set while staying at a Crown Regency hotel. We have shared your... More 

Kuwait, Al Kuwayt, Kuwait
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 25, 2014 via mobile

The title alone will make 90 percent of guests who read it not stay in this hotel. You sDon't be foolrown Regency, when someone goes on vacation they want to relax in the bed after touring all day. There is no reason to force your guests into sitting in a row did look with 0 tables for computers just to... More 

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Residences, responded to this review

Dear kevinr719, Thank you for taking the time to write this very comprehensive review about our hotel. We sincerely apologize for not being able to meet the expectations you so rightly have while staying at a Crown Regency hotel. We are very disappointed to hear about your experience at this occasion. We are aware that having no wifi in each... More 

Bacolod, Philippines
Top Contributor
59 reviews 59 reviews
17 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed December 21, 2013

Stayed 3 nights in CR-Guadalupe and I found the rooms clean and the surrounding area somewhere in Guadalupe very safe. It is accessible to both taxi and jeepneys (no buses serve the route). There are 3 Crown Regency Hotels in Cebu so you have to clearly tell the cab you wanna go to "Guadalupe" not CR in Fuente or Mactan.... More 

Was this review helpful? Yes 3
Muntinlupa, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 25, 2013

Crown Regency has a beautiful infinity pool overlooking Cebu City. The room was spacious with a small ref. Location was very good as it was in the middle of Cebu metropolis and near the Robinsons mall. Staff were very professional in their dealings. If you want a hotel in a good location and professional service, Crown regency is it, in... More 

Was this review helpful? Yes 1
Singapore, Singapore
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 8, 2013 via mobile

Hotel is old. Wi-fi takes forever to log in though the signal is full. To take hot water shower, have to turn on the water tap & wait for 5-10 mins. Air-con not cold. I waited 45 mins for my breakfast. Located in the residential zone, pretty far from the town.

Was this review helpful? Yes 1
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