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All 77 Cebu City hotels

Crown Regency Hotel & Towers Cebu

4.0 of 5 Hotel   |   Fuente Tower 2, Osmena Boulevard, Cebu City 6000, Philippines
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Crown Regency Hotel & Towers Cebu
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Ranked #34 of 77 hotels in Cebu City
A recent review
3 of 5 stars reviewed 1 week ago
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443 people have reviewed this hotel

Traveler rating
    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is located in the old part of town along Feunte Osmena. The area is a hodgepodge of old and new structures. I believe they did not have the right amount of elevators for a structure that tall. It took a while to get to my floor and the lift was always full of people. The room was larger... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have absolutely no doubt that Crown Regency is the best place to stay. Located 10 mins away from Ayala Centre Cebu and 5 mins walk to the New Larsian. I came here almost 4 years ago after a long flight from Calgary,AB,Canada. My purpose of being back home was to visit my dying grandfather. It was a sad trip... More

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Singapore, Singapore
Top Contributor
73 reviews 73 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Badly designed buildings to host massive numbers of hotel guests and visitors. You feel like in a high school environment, waiting in cues at the reception desk, at the elevators and at the buffet, canteen style! Not a hotel for business travellers who look for efficiency. For vegetarians: not much of choices and again, you need to request the chef... More

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Manila
Contributor
16 reviews 16 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is the second time I stayed in this hotel. When I entered the lobby, the first impression that i got was the hotel looks tired. Although the staff is as attentive and friendly as ever. I had to call housekeeping because I couldnt get my TV to work and it was attended to as soon as I put the... More

Was this review helpful? Yes 2
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers Cebu, responded to this review

Dear Green S, Thank you writing this brief but insightful review. We appreciate the comments you've shared with us here on TripAdvisor. We are in fact already making plans to refurbish our hotels in order to meet the expectations our valued customers like you so rightly have. We are glad to hear that for the most part, you had a... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an amazing hotel The services and facilities offerred are fantastic Tried the in house massage which was great All the staff are extremely helpful and friendly Requests for assistance are actioned prompltly and without issue Room was very clean with quality linen supplied Food in the restaurant was excellent quality and good value for money and the breakfast... More

Was this review helpful? Yes 3
Las Pinas, Philippines
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

not to be exaggerated but we got traumatized in the elevator. we are on our way up to do the sky coaster when the elevator suddenly went off. imagine a scene in a movie where in the elevator shuts off and will take you down all the way drastically! that was the feeling. tried pushing the emergency call button inside... More

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers Cebu, responded to this review

Dear Lee J, We really apologize for our shortcomings while you were staying with us, especially with the incident at the elevator. It is never our intention to harm any of our guests. That is why we would really like to say sorry for causing you trauma. It is certainly not acceptable that we were not able to make it... More

Darwin, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights with my family. Love the pool & perfect location. Our room was facing Fuente Osmena circle. My son loved it there too. Super loved the breakfast buffet. We'll be back for sure! :)

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers Cebu, responded to this review

Dear Wednesday D, We are really happy to hear that you and your family enjoyed your stay here at the Crown Regency Hotel and Towers Cebu. It is very nice to hear such pleasant feedback from our guests. We really value your appreciation. We are so delighted to know that your family enjoyed the spectacular view of Cebu City. It... More

Davao
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 12, 2014

I love Cebu. And I've been in Cebu for number of times already. But, just recently after my birthday pool party in Davao last April 2014 with my great friends, I flew to Cebu with my other half to celebrate my post birthday celebration. Two weeks before, we've checked and availed some promo of Crown Regency on metrodeal. We just... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers Cebu, responded to this review

Dear TakashiAndo, Thank you for your valuable comments about our hotel. We really appreciate your feedback and observations as it helps us to know which areas of our services need improvement. Rest assured that we are already looking into improving our breakfast menu so as to give our customers a better and wider range of options that will suite different... More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

Check-in takes about 20 minutes. Interns/trainees during check in slows the process. The rooms need a little makeover, shower and tub faucet not working properly. We have to move to another room twice to find a working shower and tub. Toilet seat kind of worn out and with stains on it. Towels are not as white as I expected from... More

Was this review helpful? Yes 3
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers Cebu, responded to this review

Dear 3Dan_te_C, Thank you for taking time to write this review. We highly value our customers' feedback because it helps us improve the delivery of our services. We are glad to know that you enjoyed our facilities such as our pool and gym. It is our pleasure to provide you with as many fun activities as possible to keep you... More

Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 6, 2014 via mobile

The rooms are spacious. Pools ok. Bathroom is ok ,too. But service is bad. Had to keep calling ( and i mean min of 4 followups) for everything . Room slippers, room cleaning, etc etc.... Big discount if you book through an agency as they give good rates . Way lower than published rates. Location is good though. Try valle... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel & Towers Cebu, responded to this review

Dear Luisa D, First of all, we would like to thank you for sharing your feedback. We sincerely apologize for your experience with our staff. We regret that we were not able to give you a better kind of service while you were staying with us. We have shared your comments with the respective department heads so that we could... More

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Additional Information about Crown Regency Hotel & Towers Cebu

Address: Fuente Tower 2, Osmena Boulevard, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Regency Hotel & Towers Cebu 4*
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Also Known As:
Crown Regency Hotel And Towers Cebu
Regency Cebu City
Cebu City Regency
Crown Regency Hotel & Towers Cebu Cebu Island/Cebu City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#7 Spa Hotel in Cebu City #9 Luxury Hotel in Cebu City
Hotel Class
Official Description (provided by the hotel)
club ultima ... more   less 
Number of rooms
300

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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