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Palazzo Pensionne

49 Sepulveda Street | Brgy. Zapatera, Cebu City 6000, Philippines
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1 room 1 guest
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82 Reviews from our TripAdvisor Community

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Traveler rating
    20
    37
    19
    5
    1
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17
28
11
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Swedish first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (20)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (25)
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Cebu City, Philippines
1 review
5 of 5 stars Reviewed July 14, 2015

I love this place! It is very affordable and safe. It has an easy access to the mall, hospitals and banks. Aside from the good quality of its service the staff are very accommodating and friendly. It has a free wifi and meal too, so you can save a lot.

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Level Contributor
5 reviews
2 of 5 stars Reviewed July 5, 2015 via mobile

Don't be deceived by beautiful photos in booking.com or elsewhere. It's an outdated hotel which hasn't been renovated for years. The room smells and the furniture had been made before I was born. Our ferry to Tagbilaran was cancelled and we were forced to stay for the night. I'm sitting in this horrible shabby place now and wish the night... More 

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PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Armandasfamily, The hotel welcomes feedback from our guests and we thank you for this opportunity to be able to respond to you. Our pictures on Booking.com, Agoda and other Online Travel Agents were taken by professional photographer. What you see on the picture reflects what’s Inside the room. Most of our room are newly renovated, It is well lighted... More 

Grand Rapids, Michigan
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed June 3, 2015

We stayed one night in Cebu before heading to Bohol. This was a good place to stay. Clean room. Ok internet. Breakfast was "meh", but at least it was something. Staff gave good recommendations and where helpful catching a cab. We walked to dinner at the Lighthouse Restaurant - good Filipino choice. Nice good - would recommend. Fine for one... More 

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PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Kikikarpus, Thank you for staying with us for a night. We are glad to know that despite of your breakfast we were able to satisfy you stay. With regards to our location, were situated at a residential area which is very convenient when you get around the City. It is an escape from a noise pollution and growing traffic... More 

Petaling Jaya, Malaysia
Level Contributor
325 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
3 of 5 stars Reviewed April 20, 2015

Palazzo Pensionne is a little out of the way, hidden behind some inner roads of Cebu City. The airport taxi man had a hard time getting us there having to stop to ask for directions. The place is decent, generally clean. Each time we enter the room, it smells musty. After turning the AC on for a few minutes, the... More 

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PalPen, Manager at Palazzo Pensionne, responded to this review

Dear JoshShoeString, Thank you for staying at Palazzo Pensionne for a day. And Thank you very much for your compliments and comment in Trip Advisor. Our location is at a secondary road, like most budget hotels are located. Most of the taxi drivers know’s our place, but to some new taxi drivers. They are not familiar with the road and... More 

Washington DC, District of Columbia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 9, 2015

This was a last minute booking as I was supposed to go to Bohol from Cebu but decided to stay in Cebu for one more day. Saw this hotel had some good reviews so I decided to book it last minute. Really impressed. The room was better than expected, it was quite spacious. They had breakfast included and the staff... More 

Was this review helpful? Yes 1
PalPen, Manager at Palazzo Pensionne, responded to this review

Dear Avril H, Greetings from Palazzo Pensionne ! Thank you for taking the time to post your comment in Trip Advisor. We are inspired by your positive feedback. We are giving our best to be at par with 5 star hotels even we are on a budget hotel segment. We ( Palazzo Team ) would like to Thank you for... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 17, 2015

Although we stayed at the palazzo one night, we were very impressed with the quality of the place. It was very clean, the rooms are big and inviting, and the service is good and helpful. There were 2 things that were less good. One, the shower water, which only got hot when you put it on the highest pressure- which... More 

Was this review helpful? Yes 1
Seogwipo, South Korea
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed in three different rooms on the main floor during my time in Cebu. The toilet wasn't working in my first room (which is a negative), but I was immediately moved into a new room after the problem couldn't be resolved (which is a positive). I stayed in my third room on a separate trip. This hostel seemed to... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 25, 2015

Mold/mildew in the shower, very poor water pressure, pull your door shut as it will close but not fully by itself, electrical outlet hanging with exposed wires in the bathroom . Staff was good and the free breakfast was good...

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 12, 2015

The staff were rude to us upon checking in and when we asked about food options. When we asked about food options one of the front desk staff said in Visayan that she was "too busy for this" according to my wife. That is incredibly rude to say to guests. We booked this hotel for two nights before a trip... More 

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Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed January 21, 2015

We stayed here for 5 nights at january 2015. Good things: Rooms were ok, clean and almost everything was working. Location was nice. The staff was nice and helpfull. They offered a free meal on new years eve, which included many kinds of philippian foods like pork lechon (a whole pork with apple in his mouth!!). Bad things: Internet did... More 

Was this review helpful? Yes 1
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