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Marco Polo Plaza

4.0 of 5 Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
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Certificate of Excellence 2014
Marco Polo Plaza
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Marco Polo Plaza
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465 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Marco Polo Plaza
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Palma de Mallorca, Spain
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2013

the hotel is located at the top of a hill, the building is old and during the day there are plenty of noises from nearby refurbishing's and new wing construction, quiet at night. The breakfast buffet was adequate and the service pleasant. the rooms are not that nice, they are in need of redecoration, nothing done for years and although... More 

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear nagube, Greetings from Marco Polo Plaza Cebu! Thank you for writing a review about your stay at our hotel property. We value your comments and observations and we do our best to improve guest experience. May we then take this opportunity to share with you information about our on-going room renovation project. It aims to give a modern atmosphere,... More 

Shaoxing, China
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 9, 2013

If choosing to stay at this location beware that simple tasks at the hotel may take up to 8 hours to achieve the goal. Food wise the meals are not cooked as per the paying guests requests which is extremely disappointing as considering the cost associated. Rooms are old and dated but ok

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Matthew b, Greetings from Marco Polo Plaza Cebu! May we sincerely apologize that your stay with us did not seem to meet your expectations. We thank you though for pointing out the areas that we need to look into, as we aim to be consistent in providing outstanding customer experience. At this point, may we share with you information... More 

Las Pinas, Philippines
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 5, 2013

Marco Polo, even if old, has maintained its place as a 4-star hotel in terms of amenities and appearance. Rooms are big with comfortable beds, with nice view. Food is always good. The swimming pool is cozy and kid-friendly. They have a spa with reasonable prices. Live music, as this hotel is known for, is still its main attraction. There... More 

Was this review helpful? Yes 3
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear ShaleeD, Greetings from Marco Polo Plaza Cebu! First of all, thank you for taking time to write a review of your recent stay at our hotel property. We seriously value feedback from our guests, for it aids us in maintaining the Marco Polo brand of hospitality. At this point, may we sincerely apologize for the inconvenience that the experience... More 

Quezon City, Philippines
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 2, 2013

We stayed in the hotel as a change from the usual mactan stay. The rooms are ok, a bit old but clean. If youve stayed in any marco polo property you will definitely find yourself at home here. The rooms are the same but although clean I felt need updating specially the bathrooms. Ou bathroom sink had seen better days... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear art19b , Thank you for writing a review about your stay at our hotel property particularly mentioning your fondness of the Café Marco breakfast buffet, room cleanliness, and most especially on our level of customer service that you have graciously commended. We are humbled and glad to be able to maintain the Marco Polo brand of customer service we... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013 via mobile

We stayed in this hotel for 6 nights. We love the lobby, the security, the elevator ( you have to have a room key to get to your floor - an added security), the service, and the housekeeping. However, I wish they inform us about telephone charges. The last hotel we stayed in, local calls are free. In this hotel,... More 

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Lester321, Thank you for taking time to write a review about your stay in our hotel especially for giving us the highest score on room, cleanliness, service and value. We are also pleased to know of your appreciation of the security measures that we are implementing to make sure that all of you our guests are not only enjoying... More 

Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2013

i stay their for 3nights, while my bussiness trip to cebu. this hotel is great, staff are cooperative and friendly, just i think only problem is with location, its quite far from city. rest all great. value for money

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Rahul J, Thank you for choosing to stay in our hotel on your recent business trip to Cebu. Thank you too for writing a quick review here on Tripadvisor, calling us a “great hotel…good staff.” It is our pleasure to extend to you our guests the essence of hospitality and customer service, the Marco Polo Way. We hope to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013 via mobile

We had a hard time picking a hotel to stay at for our Cebu trip but now I know we made the right choice. We arrived at around 9am, as hoteliers, we know that it's challenging to accommodate early check-in requests. We really appreciate it that they allow us to check-in at 1pm, 1 hour earlier than standard check in... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear ASC2121, How wonderful it is to hear a “Two Thumbs-Up” remark from a fellow hotelier. It warms the heart! We thank you for sharing your wonderful experience in our property through writing this review. It provides valuable insights to future guests. At the same time, it inspires us, the Marco Polo Plaza Cebu Team to continue to be outstanding... More 

Cebu
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 7, 2013

We booked online their weekender promo to relax and just chill after a very busy week at work. I would say that their weekend promo is a steal since we get to enjoy their hotel at a long period of time. We were able to avail perks such as late checkout, a free pizza and free pair of flip flop.... More 

Was this review helpful? Yes 3
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear bedazzle101, Greetings from Marco Polo Plaza Cebu! Thank you for spending a weekend with us through the Weekender Package. We are delighted that you have enjoyed it and wrote a review. It will be additional information to our future guests, that there are a number of special room packages that are available for a specific need, schedule and preference.... More 

Davao City, Philippines
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 2, 2013

We booked 4 rooms here in April 2012. Location is overlooking Cebu City but away from the city centre. The building itself is showing signs of age. The rooms were clean and comfortable but rather tired. Hotel staffs are helpful and hospitable. The food was great. My kids loved the swimming pool. There is a free shuttle bus going to... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear dabawenyo, Warm greetings to you and your family from Marco Polo Plaza Cebu! Thank you for staying with us in August of last year with your family. Thank you too for writing a satisfactory review of our hotel, sharing information on great food, helpful and hospitable staff and how the children loved the swimming pool. In the meantime, may... More 

San Marcos, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2013

I have stayed at the Marco Polo Plaza Hotel three times during my travel in the Philippines, and I have always been very pleased with the accommodation and service. Online booking is straight-forward and for same-day room booking, the reservation department contacted me by email and phone for confirmation. The interior and exterior of the hotel are very well kept... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Jeff M, Our warm greetings to you and the whole family all the way to California! Thank you for making Marco Polo Plaza your home in Cebu, Philippines. Our appreciation goes to you too for writing this review of your stay at our hotel. Thank you for particularly emphasizing price value vis-à-vis the overall stay experience. Your observations and... More 

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Additional Information about Marco Polo Plaza

Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza 4*
Number of rooms: 329
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Island/Cebu City
Hotel Style:
#2 Spa Hotel in Cebu City
#3 Luxury Hotel in Cebu City
#3 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#4 Romantic Hotel in Cebu City

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