We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Marco Polo Plaza Cebu

Certificate of Excellence
Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Marco Polo Plaza Cebu
Professional photos View all
Browse nearby
Marco Polo Plaza Cebu
Write a Review

487 reviews from our community

Traveler rating
    227
    204
    34
    14
    8
See reviews for
104
111
49
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (487)
  • Mar-May only
    (120)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (150)
All months
There are newer reviews for Marco Polo Plaza Cebu
See the most recent reviews
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stayed here last March 20-23 2015 we booked two rooms. Likes: - Spacious room - room service is good (they were able to respond to our request fast) - Pretty good buffet breakfast selection (they didnt serve same choices for two days there were a bit changes) - Hotel is away from the busy city (What I like the... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Denisse Juxette V, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to write about your stay experience at our hotel. We appreciate the details in both aspects; the things you like and dislike. We take note of each as we continue to do our best to deliver our brand of hospitality. We apologize for the inconvenience... More 

Amsterdam, The Netherlands
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

It was alright I guess. The rooms looked the same as other standard hotels. It is found on top of Nivel hills and you can see a good view of the entire city of Cebu at night. It is a nice view but I did not like the staff. I did not understand what they said but I believe they... More 

Was this review helpful? Yes 2
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Clyde W, Greetings from Marco Polo Plaza Cebu! First of all, please accept our apology for the unlikely experience that you had, it is an unacceptable act. May we thank you though for letting us know for it helps us shape up this area on customer relations. Rest assured that we shall do the necessary action so that these... More 

Cagayan De Oro, Philippines
Top Contributor
200 reviews 200 reviews
25 hotel reviews
642 helpful votes 642 helpful votes
4 of 5 stars Reviewed March 21, 2015

the hotel location is on a hilly and when you are at the 21st floor the view was awesome during night time. the breakfast buffet has plenty varieties of menus. they serve also a refreshing coconut juice.

Was this review helpful? Yes 2
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear limcontravel, Greetings from Marco Polo Plaza Cebu! Thank you for sharing time to write a review of your stay experience at our hotel. We are glad of your appreciation of our breakfast buffet with fresh and healthy options, and the beautiful view of Cebu City from a vantage point that is unique of our property. Indeed, such luxury is... More 

Danville, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2015

the costumer service here is second to none the rooms are big and comfortable they give u lots of bottled water shampoos combs conditioner etc great linen u can gte and internet special for 2 000 pescos or 3600 regular u cant beat it they have a fantastic buffet the best ever and a awesome pool

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear moitoza, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick stay experience review of our hotel and most especially for the perfect score you have given us on Service, Cleanliness and Sleep Quality. We continue to be inspired with feedback such as this, and even more delighted that we have gained another happy guest. Thank you... More 

manila
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2015

We stayed their last December 6-8, 2014. The hotel has a huge and beautifully decorated lobby. The room is ok just like Marco Polo Hotel in Davao. Their breakfast is superb, lots of varieties compared to Marco Polo Davao, I love their muffins. Also their ensaymada, yummy! The hotel is a bit far from the mall but they have shuttle... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear witchyllen, Greetings from Marco Polo Plaza Cebu! Branding us the “Best Hotel in Cebu” is heartwarming! Thank you for your appreciation and for sharing it through this review. An inspiration that we carry through as we continue to share with all our guests our brand of hospitality we call the Marco Polo Way. We look forward to see you... More 

Lapu Lapu, Philippines
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 10, 2015

We had a nice view from our room on the 18th floor. Love their buffet breakfast as we had lots of varieties to choose from. They also have a very nice pool which the kids really enjoyed a lot, and above all a superb service! I was just disappointed when I found out that their sauna is not for free.... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Jaquelyn O, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to write a quick review of your stay experience with us. We are delighted that you consider our brand of customer service to be superb. And it is just wonderful to know that you and the whole family had a great time at the pool, enjoyed... More 

Santo Domingo, Dominican Republic
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

A+ best staff best, food ever, way above any Aussie or American or European hotel I've stayed in, would pay $300 plus for anything close in aussie, Rui or Ria on reception the most professional and polite lady we've ever met

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Dan6799, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick review of your stay experience at our hotel and for giving us a perfect score on Sleep Quality, Cleanliness and Service. For your sincere appreciation of our service and food quality, calling it way above the other hotels that you have stayed across, such statement inspire... More 

Planet Earth
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 3, 2015

The hotel is on a hill and a bit out of the way but not at all inconvenient! You'll need to take a cab/car to get downtown or get around. We were allowed to check in early. Our room was spotless and had good blackout curtains. Travel cot and baby bath were provided for my toddler. Breakfast buffet was excellent... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear RunawayBelle, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a review about your stay experience with us. We are glad that you find our accommodation nice and convenient, clean and friendly especially to the needs of your little one. Thank you too for your comment on our gift shop. We are brewing something new on that area... More 

Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2015

I booked a stay here based on the reviews I got from trip advisor and I wasn't disappointed at all. The room was quite big, with two very comfortable double beds. The bathroom was very clean and the amenities were complete. There were only two things that puzzled me - their tissue box holder in the bathroom only had a... More 

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear missjay10, Greetings from Marco Polo Plaza Cebu! Thank you for finding time to share this stay experience review and most especially for the good word and future plans to stay with us again. We are delighted that you find our accommodation worth the price, from the comforts that our rooms provide to the bountiful breakfast buffet. May we apologize... More 

Shanghai
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 27, 2015

I spent Chinese New year and my birthday in the Marco Polo. From the moment I arrived to the moment i left I was made to feel special by every member of staff. Check in was extremely quick and efficient, staff spoke excellent English. Room was spacious with a view of the mountains. I requested ice for my room on... More 

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Pete D, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a review of your recent stay experience with us and for the early plan on that next trip to Cebu with Marco Polo as your home! Most of all, thank you for choosing us to be part of your birthday celebration. It warms the heart to know... More 

Questions? Get answers from hotel staff and past guests. Ask a question

284 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (275)
Viewed
View from room (12)
Viewed
Pool/beach area (30)
Viewed
Hotel & grounds (55)
Viewed
Dining (32)
Viewed
Bathroom (14)
Viewed
Room/suite (60)
Viewed
Business center/function rooms (3)
Viewed
Other (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Hotel & grounds (3)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question