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Marco Polo Plaza Cebu

Certificate of Excellence
4.0 of 5
Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
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Marco Polo Plaza Cebu
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Marco Polo Plaza Cebu
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479 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mandaluyong, Philippines
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Its been more than a week and still no concrete result on the investigation as to our lost Beats Pill inside our room while we are having our dinner in their hotel lobby. One of their staff enter our room to deliver a small basket containing easter egg candy. According to the duty manager it is a protocol for the... More 

Was this review helpful? Yes 1
Philippines
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Frontdesk: During check-in, evening staff doesn't smile. Not even apologetic when they tried charging us for regular room rates even if the rooms we booked through Booking.com is a promo rate. Had to stand firm with what was confirmed before our trip. They rectified it after a few minutes. The front desk staff during the day made up for the... More 

Was this review helpful? Yes 4
Queensland, Australia
Top Contributor
75 reviews 75 reviews
34 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights on the way back to Australia. I usually stay at the Marriott but I got the Balikbayan promo through this hotel's website and thought it was good value for money so gave Marco Polo a try. The balikbayan promo lets you choose a perk of one-way airport transfer or an upgrade to next room category.... More 

Was this review helpful? Yes 6
Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights in this hotel in January. I had stayed in this hotel previously many years ago when it was just a big very ordinary hotel - and certainly nothing to write home about. But that has all now changed by 2 things - Marco Polo management and the addition of a very nice swimming pool/ resort area.... More 

Was this review helpful? Yes 3
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear PEFGPFTPF, Greetings from Marco Polo Plaza Cebu! Thank you for sharing your stay experience at our hotel through this review and for giving us a perfect score on Sleep Quality, Rooms and Service. It makes us happy to know that you and your family enjoyed the whole stay experience. It is an insight to note of your reference to... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here last March 20-23 2015 we booked two rooms. Likes: - Spacious room - room service is good (they were able to respond to our request fast) - Pretty good buffet breakfast selection (they didnt serve same choices for two days there were a bit changes) - Hotel is away from the busy city (What I like the... More 

Was this review helpful? Yes 1
Amsterdam, The Netherlands
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was alright I guess. The rooms looked the same as other standard hotels. It is found on top of Nivel hills and you can see a good view of the entire city of Cebu at night. It is a nice view but I did not like the staff. I did not understand what they said but I believe they... More 

Was this review helpful? Yes 2
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Clyde W, Greetings from Marco Polo Plaza Cebu! First of all, please accept our apology for the unlikely experience that you had, it is an unacceptable act. May we thank you though for letting us know for it helps us shape up this area on customer relations. Rest assured that we shall do the necessary action so that these... More 

Cagayan De Oro, Philippines
Top Contributor
200 reviews 200 reviews
25 hotel reviews
638 helpful votes 638 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel location is on a hilly and when you are at the 21st floor the view was awesome during night time. the breakfast buffet has plenty varieties of menus. they serve also a refreshing coconut juice.

Was this review helpful? Yes 2
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear limcontravel, Greetings from Marco Polo Plaza Cebu! Thank you for sharing time to write a review of your stay experience at our hotel. We are glad of your appreciation of our breakfast buffet with fresh and healthy options, and the beautiful view of Cebu City from a vantage point that is unique of our property. Indeed, such luxury is... More 

Danville, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the costumer service here is second to none the rooms are big and comfortable they give u lots of bottled water shampoos combs conditioner etc great linen u can gte and internet special for 2 000 pescos or 3600 regular u cant beat it they have a fantastic buffet the best ever and a awesome pool

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear moitoza, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick stay experience review of our hotel and most especially for the perfect score you have given us on Service, Cleanliness and Sleep Quality. We continue to be inspired with feedback such as this, and even more delighted that we have gained another happy guest. Thank you... More 

manila
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2015

We stayed their last December 6-8, 2014. The hotel has a huge and beautifully decorated lobby. The room is ok just like Marco Polo Hotel in Davao. Their breakfast is superb, lots of varieties compared to Marco Polo Davao, I love their muffins. Also their ensaymada, yummy! The hotel is a bit far from the mall but they have shuttle... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear witchyllen, Greetings from Marco Polo Plaza Cebu! Branding us the “Best Hotel in Cebu” is heartwarming! Thank you for your appreciation and for sharing it through this review. An inspiration that we carry through as we continue to share with all our guests our brand of hospitality we call the Marco Polo Way. We look forward to see you... More 

Lapu Lapu, Philippines
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 10, 2015

We had a nice view from our room on the 18th floor. Love their buffet breakfast as we had lots of varieties to choose from. They also have a very nice pool which the kids really enjoyed a lot, and above all a superb service! I was just disappointed when I found out that their sauna is not for free.... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Jaquelyn O, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to write a quick review of your stay experience with us. We are delighted that you consider our brand of customer service to be superb. And it is just wonderful to know that you and the whole family had a great time at the pool, enjoyed... More 

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