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Marco Polo Plaza Cebu

Certificate of Excellence
Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
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1 room 1 guest
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Marco Polo Plaza Cebu
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560 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
  • All months
    (560)
  • Mar-May only
    (136)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (110)
  • Dec-Feb only
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2 reviews
4 of 5 stars Reviewed yesterday NEW

We have stayed at marco polo for 3 days, it is a great place to relax specially if you are working in the city. It is not too close to the city which is great and not too far away either so it's not hard to catch a cab. They have 3 great restaurants and a rooftop bar with a... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was for business/work that I stayed in Marco Polo, for the APEC meetings. I thoroughly enjoyed my stay, but that's not why I'm writing this review. I've had equally enjoyable stays in other hotels but never felt the compulsion to write a review. But this time, I have to. The staff are professional, courteous and trustworthy. Not on purpose,... More 

Was this review helpful? Yes 1
Paranaque, Philippines
1 review
5 of 5 stars Reviewed 1 week ago

The hotel service is excellent. The staffs, food and facilities are great except for the old bath towels and broken hair blower in our room. It is also close to the nearby malls and city tours. Will surely return here whenever in Cebu.

Review collected in partnership with Marco Polo Hotels

Was this review helpful? Yes
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel , value for money and the best in the area. But not up to the nice hotels in Manila. But back to it is less costly. The Blu restaurant at roof level is nice. We used it 3 nights. All very good except the last night when we were forced to visit the toilet a... More 

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Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Just left after a fabulous 2 week stay. Everyone of the staff we had dealings with were always polite and made you feel special. The food in all the restaurants was really good. Special thanks to all the nurses in the medical clinic who helped looking after my daughter as she was ill during our stay. For us this hotel... More 

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Sinsheim, Germany
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a continental club room for two nights. I stayed in different other 5 star hotels before, also in Cebu, but compared to them the service, atmosphere and price value at Marco Polo is outstanding. As others mentioned before, the rooms are a bit old and smaller than in other comparable hotels, but still this isn't a problem... More 

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Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a wonderful experience I had in Marco Polo Plaza Cebu! The front desk (Theresa) was so helpful, smiley, very patient and accommodating. My check in process was quick, easy and smooth. My reservation through booking.com was recognized by the hotel staff. They acknowledge my request, a room with a great view and overlooking the city, with nonsmoking floor. Exactly... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Ahed N, Greetings from Marco Polo Plaza Cebu! Thank you for quickly sharing a review about your stay experience with us. Nothing could be more heartwarming that being called “sweet home”! We take your word to inspire us ever to be the brand of hospitality we are known for, “The Marco Polo Way”. Thanks for the additional tips for... More 

Quezon City, Philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel may be a bit older but they have kept it nice for what I've seen. Some furniture in the room (i.e., desk, tv stand) had some major scratches and dings. The service is excellent from the bar, servers, and front desk. The food is excellent. Swimming pool is awesome, good enough to do laps. They also have a... More 

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OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear boyet0417, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to share your stay experience with us. We are pleased to know of your appreciation of the way we have maintained the property, brand of customer service and quality of food, facilities and services. We extend our warm regards to the rest of the family and we... More 

Makati, Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

Overall, my stay is very memorable and great. The place is romantic and very relaxing. The hotel staff – the guards, the receptionists, and everyone else are hospitable, polite and kind. They are very attentive and responsive. The room is perfectly clean, delicious food with lots of selections, and the hotel services are perfect.

Review collected in partnership with Marco Polo Hotels

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear Cydane, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick review about your stay experience with us and for the sincere appreciation of our hospitality. It is a pleasure to know that we have made both of you happy with our accommodation, facilities and services. Thank you for branding your stay with us “great and memorable”.... More 

Metro Manila, Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel shouts excellence and, definitely, I'll be staying here again the next time I'll be in Cebu. The staff was very accomodating and the nurse who checked me on my first day of stay was very caring.

Review collected in partnership with Marco Polo Hotels

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review

Dear mutya7001, Greetings from Marco Polo Plaza Cebu! Thank you for sharing your experience of our brand of hospitality and for the perfect score. There is nothing more inspiring than knowing we have made our guests comfortable and happy. Thank you for the word of excellence. Indeed, we look forward to see you again soon on that next stay. Sincerely,... More 

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