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Marco Polo Plaza

Certificate of Excellence
Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
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Marco Polo Plaza
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Marco Polo Plaza
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474 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Korean first
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English first
  • All months
    (474)
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    (107)
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    (108)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (150)
All months
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here last March 20-23 2015 we booked two rooms. Likes: - Spacious room - room service is good (they were able to respond to our request fast) - Pretty good buffet breakfast selection (they didnt serve same choices for two days there were a bit changes) - Hotel is away from the busy city (What I like the... More 

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Amsterdam, The Netherlands
2 reviews
3 of 5 stars Reviewed 1 week ago

It was alright I guess. The rooms looked the same as other standard hotels. It is found on top of Nivel hills and you can see a good view of the entire city of Cebu at night. It is a nice view but I did not like the staff. I did not understand what they said but I believe they... More 

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Cagayan De Oro, Philippines
Top Contributor
201 reviews 201 reviews
25 hotel reviews
632 helpful votes 632 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel location is on a hilly and when you are at the 21st floor the view was awesome during night time. the breakfast buffet has plenty varieties of menus. they serve also a refreshing coconut juice.

Was this review helpful? Yes 1
Danville, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the costumer service here is second to none the rooms are big and comfortable they give u lots of bottled water shampoos combs conditioner etc great linen u can gte and internet special for 2 000 pescos or 3600 regular u cant beat it they have a fantastic buffet the best ever and a awesome pool

Was this review helpful? Yes 1
manila
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed their last December 6-8, 2014. The hotel has a huge and beautifully decorated lobby. The room is ok just like Marco Polo Hotel in Davao. Their breakfast is superb, lots of varieties compared to Marco Polo Davao, I love their muffins. Also their ensaymada, yummy! The hotel is a bit far from the mall but they have shuttle... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear witchyllen, Greetings from Marco Polo Plaza Cebu! Branding us the “Best Hotel in Cebu” is heartwarming! Thank you for your appreciation and for sharing it through this review. An inspiration that we carry through as we continue to share with all our guests our brand of hospitality we call the Marco Polo Way. We look forward to see you... More 

Lapu Lapu, Philippines
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a nice view from our room on the 18th floor. Love their buffet breakfast as we had lots of varieties to choose from. They also have a very nice pool which the kids really enjoyed a lot, and above all a superb service! I was just disappointed when I found out that their sauna is not for free.... More 

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Jaquelyn O, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to write a quick review of your stay experience with us. We are delighted that you consider our brand of customer service to be superb. And it is just wonderful to know that you and the whole family had a great time at the pool, enjoyed... More 

Santo Domingo, Dominican Republic
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A+ best staff best, food ever, way above any Aussie or American or European hotel I've stayed in, would pay $300 plus for anything close in aussie, Rui or Ria on reception the most professional and polite lady we've ever met

Was this review helpful? Yes 1
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Dan6799, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a quick review of your stay experience at our hotel and for giving us a perfect score on Sleep Quality, Cleanliness and Service. For your sincere appreciation of our service and food quality, calling it way above the other hotels that you have stayed across, such statement inspire... More 

Planet Earth
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is on a hill and a bit out of the way but not at all inconvenient! You'll need to take a cab/car to get downtown or get around. We were allowed to check in early. Our room was spotless and had good blackout curtains. Travel cot and baby bath were provided for my toddler. Breakfast buffet was excellent... More 

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OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear RunawayBelle, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a review about your stay experience with us. We are glad that you find our accommodation nice and convenient, clean and friendly especially to the needs of your little one. Thank you too for your comment on our gift shop. We are brewing something new on that area... More 

Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked a stay here based on the reviews I got from trip advisor and I wasn't disappointed at all. The room was quite big, with two very comfortable double beds. The bathroom was very clean and the amenities were complete. There were only two things that puzzled me - their tissue box holder in the bathroom only had a... More 

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OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear missjay10, Greetings from Marco Polo Plaza Cebu! Thank you for finding time to share this stay experience review and most especially for the good word and future plans to stay with us again. We are delighted that you find our accommodation worth the price, from the comforts that our rooms provide to the bountiful breakfast buffet. May we apologize... More 

Shanghai
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent Chinese New year and my birthday in the Marco Polo. From the moment I arrived to the moment i left I was made to feel special by every member of staff. Check in was extremely quick and efficient, staff spoke excellent English. Room was spacious with a view of the mountains. I requested ice for my room on... More 

Was this review helpful? Yes
OnNivelHills, General Manager at Marco Polo Plaza, responded to this review

Dear Pete D, Greetings from Marco Polo Plaza Cebu! Thank you for sharing a review of your recent stay experience with us and for the early plan on that next trip to Cebu with Marco Polo as your home! Most of all, thank you for choosing us to be part of your birthday celebration. It warms the heart to know... More 

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