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Montebello Villa Hotel

Banilad, Cebu City 6000, Philippines
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Montebello Villa Hotel
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Urdaneta City, Philippines
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A place in banilad cebu near a mall .. I stayed here to attend a convention for 3 days ..the room i stayed was quite old n they have new rooms ...because i book it in the internet in a discounted price i never thought they will give me an old room . Moreover they sanitized the room daily because... More 

Was this review helpful? Yes 1
MontebelloHotel, Marketing Communications at Montebello Villa Hotel, responded to this review

Dear Mykhaele t, Greetings from Cebu's only garden hotel! My sincerest appreciation for taking the time to share this detailed feedback. There is definitely no excuse for the unsatisfactory service you have experienced during your stay. Please trust that I have shared your kind notes with the team as we work tirelessly to improve our service and facilities especially the... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We checked into the room a little before 10:00 PM. The bell man carried our luggage into the room and went to the window and opened the curtain and did something to the window. He turned on the air conditioner and left the room. Sometime between 01:45 and 04:00 AM someone came into to the room through the window while... More 

Was this review helpful? Yes 4
MontebelloHotel, Marketing Communications at Montebello Villa Hotel, responded to this review

Dear Edward V. Greetings from Cebu’s only garden hotel! We always ensure that we give all of our guests’ high quality service which they deserve and part of that is our utmost attention to their safety and security. It is with regret to know that your vacation ended on this note. This kind of situation is isolated and does not... More 

Mandaue, Philippines
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It is like a big villa, and you are a visitor. No elevators needed to go to our room, just the plain old fashioned stairs. There is a garden and a swimming pool that lent it some kind of homey feeling. It is even a bit old, but I still love it. The bathroom in our room was very nice,... More 

Was this review helpful? Yes
MontebelloHotel, Marketing Communication at Montebello Villa Hotel, responded to this review

Dear Cpepino, Greetings from Cebu' s only garden hotel! We are overwhelmed with your gracious words. It is heartening to know that everything went well and that you had a pleasant stay with us. It is also good to hear that you got the chance to enjoy the facilities and the great service from our staff. Indeed, that nostalgic feeling... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I frequent the hotel for business trips. It may not be as modern compared to the new hotels in Cebu but it suites me. It has a big garden area and a lap pool. Great place when you want to relax after a day's work. And the staff are all accommodating. All in all 5 stars, because it suites my... More 

Was this review helpful? Yes 1
MontebelloHotel, Marketing Communication at Montebello Villa Hotel, responded to this review

Dear Ozamizvisitor, Greetings from Cebu's only garden hotel! It is wonderful to know that you are delighted with your last visit at Montebello. Thank you for the kind thoughts you shared with us and for the five-star rating you gave us. We are glad you enjoyed the various facilities and services we offer as we aim to keep our guests... More 

Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 12, 2015

Staff are good .. location is very good easy to move around all areas Rooms very smelly .. toilet is very small as area ( kindly add very as you want) Breakfast is very nice .. pool good when available coz they use it for external training swimming courses You will find too much suger dady having one or two... More 

Was this review helpful? Yes 1
MontebelloHotel, Marketing Communication at Montebello Villa Hotel, responded to this review

Dear Waleed T, Greetings from Cebu's only garden hotel! Thank you for sharing your experience during your last stay. We are happy to note you have been delighted with the service provided by our staff and the perks our location brings, except on the note on the room condition and size. We will certainly look on improving this. Our swimming... More 

Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 25, 2015

Stayed for a 2 days one night, as we won free night stay coupon, the location itself was hidden from the street, exact location was at the back of Gaisano Country Mall, the rooms are big with 2 big beds, unfortunately it was hard, the lobby is an open air type. Resto is by the garden facing the pool, buffet... More 

Was this review helpful? Yes 1
MontebelloHotel, Manager at Montebello Villa Hotel, responded to this review

Dear Guest, Greetings from Cebu's only garden hotel! Thank you for making time to write a review about your stay with us. The Hotel being hidden is actually one thing that we are proud of, the Hotel being an oasis in a bustling city, it is located at the heart of Cebu yet when you enter the Hotel it is... More 

Paranaque, Philippines
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 20, 2015

We stayed for 2 nights in this hotel and we were very satisfied with the service. Rate it a 5 since the hotel met what we're looking for whenever we travel. -mall just a few mins away -staffs are very friendly -transpo access is easy Couldbebetters: -must have a bidet -improve wifi connection reliability -crispy bacon (yes!) should really be... More 

Was this review helpful? Yes 2
MontebelloHotel, Manager at Montebello Villa Hotel, responded to this review

Dear Guest, Greetings from Cebu's only garden hotel! We are elated with your gracious words and the 5-star rating you gave us. Please accept our heartfelt appreciation in behalf of everyone at Montebello. We are glad that everything went well and that you had a great stay with us, your home away from home. It is also good to hear... More 

Gold Coast, Queensland, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 11, 2015

They don't tell you that the lovely swimming pool is being used all mornings and nights by the swimming club with members using the lanes and coaches barking instructions. Nor do they tell you its difficult to get a taxi from the hotel. The food is overpriced in the restaurant and not that good. And there's no fridge in the... More 

Was this review helpful? Yes 3
MontebelloHotel, Manager at Montebello Villa Hotel, responded to this review

Dear Christopher B, Greetings from Cebu's only garden hotel! Thank you for taking the time to communicate your concerns. It is disheartening to know we fell short on your expectations. Please accept our sincerest apologies for the inconvenience that this has caused you, and how this affected your good experience with us. The team is looking into the matter regarding... More 

Darwin, Australia
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 10, 2015

A stay of 2 nights was a pleasure. Friendly staff, no hassles, good room, huge bed, great location near Country MAll shopping center. I was there to attend a wedding so not a normal holiday or bussiness stay. . Hectic stay and my first day out of hospital so I did not use the facilities but made many small out-of... More 

Was this review helpful? Yes
MontebelloHotel, Manager at Montebello Villa Hotel, responded to this review

Dear Mr. Julius S, Greetings from Cebu's only garden hotel! We are elated to have received such a well-written review, and overwhelmed with how you describe the Hotel. It also delights us to know that we are a part of such a memorable celebration of love. Allow us to extend our heartfelt gratitude for the special mention of the perks... More 

usa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 23, 2015

well lets see. first the negatives.. 1.you have to pay for your stay up front..my mistake should have checked..i used Visa. 2;NO fitness center..i used booking.com and the hotel listed a fitness center..am a runner they HAD a fitness center but its closed down..i checked the hotel web page must be honest a fitness center was not listed..my mistake. Got... More 

Was this review helpful? Yes 4
MontebelloHotel, Manager at Montebello Villa Hotel, responded to this review

Dear Mr. Mitchthesailor, Greetings from Cebu's only garden hotel! Our sincerest appreciation for taking the time to share this detailed feedback. There is definitely no excuse for the unsatisfactory service you have experienced during your stay. The hotel is committed to continually providing quality facilities and good service to all our guests. However, there are rare occasions that we are... More 

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