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All 75 Cebu City hotels

Waterfront Cebu City Hotel & Casino

4.0 of 5 Hotel   |   Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
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61%
Ranked #21 of 75 hotels in Cebu City
A recent review
4 of 5 stars reviewed 5 days ago
Joanart6 Manila, Philippines
  • Reviews (400)
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  • Room tips (61)
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400 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Manila, Philippines
Top Contributor
50 reviews 50 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

With it's fresh new look after their renovation, this big hotel offers quite a lot. With very clean rooms, an inviting swimming pool plus a a casino, It does hope to entertain aside from just offering a relaxing stay. Now their restaurants... they have several, but let me just stress on those I've tried several times. UNO Cafe, their international... More

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Dumaguete City, Philippines
Top Contributor
56 reviews 56 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is big with its 561 guest rooms and suites, and 10 dining options. The lobby was renovated but some of its rooms still needs updating. Service is quick and efficient. WIFI is good. I like the food, buffet breakfast and room service. Clean washrooms and comfy bed. The location is also not bad.

Was this review helpful? Yes 1
WaterfrontCebu, General Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 2, 2014 alg0 Dumaguete City, Philippines Dear Valued Guest: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we want to thank you for commending our room service, food, Wifi connection, buffet breakfast and clean facilities. Valued guests like you, who recognize and share positive... More

Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

was in Cebu recently and stayed in Waterfront Laghu (there are 2 waterfront hotels here). This hotel is big but as soon as you step into the lobby, it feels "cold" and empty as there's so much space in the lobby which is not something I really like. Front office staff are always smiling despite being busy and fairly efficient... More

Was this review helpful? Yes 2
WaterfrontCebu, Manager at Waterfront Cebu City Hotel & Casino, responded to this review

June 24, 2014 AdrianTay Singapore, Singapore Dear Valued Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for recognizing and sharing your positive feedback on our staff and services. This helps affirm our commitment to deliver quality service and to... More

Manila, Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel had renovations since we were there a few years back. The lobby now looks modern and fresh. We stayed in a junior suite at a quiet portion of the hotel. The area before the suites has not yet been renovated but the suite itself was nice, modern and spacious. We had buffet breakfast every morning and the food... More

Was this review helpful? Yes 1
WaterfrontCebu, Manager at Waterfront Cebu City Hotel & Casino, responded to this review

June 24, 2014 Mylene E Manila, Philippines Dear Valued Guest, Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for commending our staff and services. Valued guests like you, who recognize and share positive feedback, help affirm our commitment to deliver... More

New Jersey
1 review
3 of 5 stars Reviewed 4 weeks ago

Service was good in some ways but disappointing in some. Staff were always smiling but some of our requests were not attended to. May have to try a different hotel next time. 3 stars out of 5 overall in my opinion.

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WaterfrontCebu, Manager at Waterfront Cebu City Hotel & Casino, responded to this review

June 17, 2014 Jeanxoxo New Jersey Dear Ms.: On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your positive comments with us regarding our staff and services. Serving customers like you is a reward in itself. Receiving positive feedback from valued guests reaffirms our commitment to continuously exceed... More

Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Have stayed at the waterfront several times in 2006, 2009 and now 2014, each time I have seen the hotel deteriate. This last time I wrote notes letting the hotel know I was a returning customer, and was looking forward to a pleasant stay. They booked my rooms but never replied back to my E Mails. A late E-mail asking... More

Review collected in partnership with Shangri La Hotels

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WaterfrontCebu, Manager at Waterfront Cebu City Hotel & Casino, responded to this review

June 17, 2014 Amalouin Florida Dear Mr./Ms.: Thank you for taking the time to give your feedback regarding our hotel and services. On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, I would like to apologize for the inconvenience that you experienced during your stay with us. We apologize for the inefficiency of our services... More

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 9, 2014

I booked directly on the hotels website and used a 20% off 14 day advance special offer for a good rate on a "deluxe premium room". The room was on the 6 or 7th floor, was smoking as requested. The view was to the east, partial rooftop view of their vents but at night the cathedral and other buildings on... More

Was this review helpful? Yes 4
Quezon City, Philippines
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 9, 2014

Room was spacious and cool enough but a bit pricey for one person. Breakfast buffet is satisfying; they have a wide selection of food for breakfast. I haven't tried the food in their restaurant aside from the breakfast since I was out for business meetings the whole day. Service is good; staff are nice, helpful and friendly. Place is also... More

Was this review helpful? Yes 2
Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 8, 2014

one of the worst rooms I had since a long time. no safe.. window just above the cooling towers. greasy oil and kitchen smell, filthy and dirty Lobby is nice restaurant local flair nothing exciting... stay save :) all poor looking food have seen other rooms of colleagues they are nicer, but I could not upgrade as the Hotel was... More

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Phuket, Thailand
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 29, 2014

The hotel, restaurants and casino can all be described as "average". It's really nothing special, but also nothing really to complain about except for the internet that never works.. I just think for the price there are many better places to stay.

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Additional Information about Waterfront Cebu City Hotel & Casino

Address: Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
Location: Philippines > Visayas > Cebu Island > Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Waterfront Cebu City Hotel & Casino 4*
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Also Known As:
Waterfront Cebu City Hotel And Casino
Waterfront Cebu City Hotel Cebu City
Waterfront Hotel Cebu City
Waterfront Cebu City Hotel & Casino Cebu Island

173 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Spa Hotel in Cebu City #8 Luxury Hotel in Cebu City
Hotel Class
Number of rooms
562

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