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Waterfront Cebu City Hotel & Casino

Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
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Waterfront Cebu City Hotel & Casino
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Ranked #16 of 82 Hotels in Cebu City
A recent review
4 of 5 stars reviewed 4 days ago
cheadler Cebu
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740 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • All months
    (740)
  • Mar-May only
    (187)
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Dallas, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

Press #1 for room service and both of the two girls receiving your call will show you what incompetence is and proceed to entertain themselves by providing you with the worst customer service experience of your life. Try ordering something, the Filipino or American breakfast, for example; and the girl will not even ask what you want for the food... More 

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Cebu
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Room: Spacious, comfortable bed, cool smoke free areas Bathroom: Lighting a little low. The shower is a bathtub combination. The bottom of the tube is shaped like a U and is difficult to stand in. Also the tub is elevated and you have to literally climb inside. Made for the nimble. Parking: This place looks like a castle and has... More 

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Taipei, Taiwan
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I've never seen a casino run in such an abysmal way, we are talking a decently sized casino in the heart of Cebu, that won't even invest in proper toiletseats... The entire casino hasn't been maintained for years, international games use non-standard rules to increase the house winning % and the service is a complete joke, when you play for... More 

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Travelers are raving about these Cebu City hotels

Paranaque, Philippines
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our group had a terrible experience at the Waterfront Cebu City Hotel & Casino from the very beginning till the end. It started with our airport pick up, we waited a long time for the van. There was none booked for us, when I had specific instructions about this in our email. It was a bit frustrating as we were... More 

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WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 28, 2015 eunice019 Parañaque, Philippines Dear Valued Guest: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we would like to express our sincerest apologies for the problems and the inconvenience you encountered while staying with us here at our hotel. Regarding your concerns on... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We, 2 adults and 1 child, stayed one night at the resort. 3 years ago we had our previous stay. The great lobby is now renovated, however the rooms are in a dire need for same... Hopefully management will take steps to improve the service.

Was this review helpful? Yes 1
WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 20, 2015 Even F Dear Even F: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for commending our hotel’s renovated lobby. On the other hand, we wish to apologize for disappointing you with our guest rooms. Regarding this concern,... More 

Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel has few restaurants on the ground floor, a duty free, and a casino. Lobby is spacious with a nice high ceiling. Breakfast is very good. Rooms has view of the city and comfortable. Service is also good.

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WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 20, 2015 Sametty Dear Sametty: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to convey our sincerest thanks for your positive feedback on our spacious lobby and its high ceiling, our restaurants as well as our Duty Free Shopping Center and Casino,... More 

Bergen, Norway
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I spent a weekend there in June, and really enjoyed the hotels different facilities like the casino and the restaurants. The rooms were pretty good as well. A hotel to recommend if you want to live in the middle of Cebu City, but still want some luxury.

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WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 20, 2015 malinhanssen Bergen, Norway Dear Malinhanssen: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to express our deepest gratitude for commending our hotel facilities, casino, restaurants and our guest rooms as well. Serving customers like you is a reward in itself.... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

We used to stay in this hotel with my cousine last May and we really like it. We only spend two nights there, the room was very confortable and the staff very friendly. It was very easy to move and to visit Cebu from this hotel.

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WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 10, 2015 Hellille Dear Hellile: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish express our sincerest thanks for commending our comfortable hotel and our very friendly staff. We are truly glad that you had a wonderful experience while staying here at our... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We can't deny this, this hotel is very nice. The hotel staffs were very helpful when I and my husband (fiance that time) stayed there. I requested for a flower vase and just after few minutes, they brought it to our room. Our check-in and check-out were very smooth, it just took few minutes too and the food was very... More 

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WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 10, 2015 conylyne Dear Valued Guest: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish express our sincerest thanks for commending our very nice hotel, our very helpful staff especially our Housekeeping and Security staff assigned at the basement area of the hotel,... More 

Akron
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent 5 notes at this hotel. breakfast buffet was very good. Had a egg and pancake station. fresh fruit and a huge selection of Korean items to select from. Room and pool were quiet. alcohol prices were high here than other places but what we expected for the hotel.

Was this review helpful? Yes
WaterfrontCebu, Public Relations Manager at Waterfront Cebu City Hotel & Casino, responded to this review

July 10, 2015 ekeifer613 Akron Dear Valued Guest: Warm greetings from Waterfront Cebu City Hotel & Casino! On behalf of the Management and staff of Waterfront Cebu City Hotel and Casino, we wish to thank you for sharing your positive feedback on our breakfast buffet’s good and wide selection as well as our quiet and peaceful rooms and pool area.... More 

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