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Cebu City Marriott Hotel

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Cardinal Rosales Avenue, Cebu City 6000, Philippines
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Cebu City Marriott Hotel
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643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luzern
Top Contributor
77 reviews 77 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed yesterday NEW

In recent years, the Marriott Group was not among my first choises. I made another try now. Frankly, i was a bit disappointed by the room. It was quite small and the bathroom also not of the newest standard. There is only a shower in the bathsink which is not very convenient. In the mornings, by sleep was also disturbed... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We have been at the Cebu Marriott location for close to a month now and it has been nothing short of spectacular. Everything from the atmosphere to the staff has made this trip feel like going home to family. No matter where we went we are greeted with smiles and names due to our extended stay. Since we have spent... More 

Was this review helpful? Yes
Jakarta, Indonesia
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stay one night at this hotel, checking in on Saturday afternoon and checking out on Sunday. The hotel is located next to the Ayala Mall. Very convenient walk to find things and food at a reasonable price where the locals shop. The staff of the hotel also helpful but can be better. The security of the hotel was a... More 

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Suria_Nataadmadja, Thank you for your review of our hotel. We are glad you enjoyed your Sunday with us and that the fresh coconut juice was a treat for you. As you mentioned our location is ideal for many travelers. We will work with the Chef on the breakfast selections for your next visit. Patrick Carroll General Manager More 

Cebu City, Philippines
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Been staying at the Marriot on an extended work trip and the staff make this place such a pleasant home from home. Vince is so sweet and looks after us at breakfast as well as JB who gets our eggs just right and always has a positive outlook. Special mention for Joel at the pool side bar :) he is... More 

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Mimsatron, Thank you for your great comments about our associates who made your stay very comfortable. We appreciate your time in reviewing your stay with us and glad to hear that your extended time away from home was pleasant. We look forward to having you again as our guest. Patrick Carroll General Manager More 

Cary, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have had a month long work assignment in Cebu and have stayed at the Cebu City Marriott. I want to say that ALL of the Marriott employees that I have come in contact with have been more than kind! They are always quick to respond to requests. They offer a warm, friendly greeting whenever you pass by. The Marriott... More 

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Kathleen B, Thank you for the great comments reading your experience at our hotel. We are delighted to hear that Joel and all our associates made you feel welcome and comfortable while traveling. We hope that if your travels bring you back to Cebu, you will be our guest once again. Patrick Carroll General Manager More 

Durham, North Carolina
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been at the Marriott for 3 weeks of our 1 month stay so far. From the very first day the staff has impressed us, and our list of favorites is growing by the day. But one staff member in particular has stood out from the rest so much so that our entire group of Verizon employees talks about... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear sarahanner207, We truly appreciate you fantastic comments about your experience at the Cebu City Marriott. We know you have many choices, but are happy to hear that our associates made you feel at home while you were away from your family and friends. We thank you for the great comments about Joel and will pass on your comments. We... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I do not know what life is going to be like without Joel. He really caters to each of his poolside guest. I am staying at the Marriott for business and I have stayed at plenty of Marriott hotels and resort pretty all over the world because I am a rewards member, but I am completely impress with Joel. His... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Nymboogie, Thank you very much for the great comments about our associates. We are proud of their ability to anticipate our guest’s needs and make their stay more enjoyable. We appreciate your favorable comments about Joel and will pass on our gratitude to him. We hope you will be our guest again on your next business trip. Patrick Carroll... More 

Cary, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been staying at the Marriott hotel now for 4 weeks on business. I am traveling with a very large group of co-workers, working nights, and enjoying the pool atmosphere when we get off work between the hours of 8:30 am- approx.12:00pm or later. I have to tell someone that our pool bartender, Joel, has gone out of his... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear wildflwr_68, We are delighted to hear that our associates made your extended business trip a joy and stress free while being away from home. It is great to hear that your needs were met by Joel and that all your colleagues were able to share some good experiences. We hope you will be back with us on your next... More 

Muntinlupa
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Since I often travel to Cebu, I was asked by a friend what hotel do I recommend for their Company's seminar which is dated on June 2015, I immediately replied without thinking twice, Marriott Cebu. Aside from the well knows hospitality of the staff and the good location since it's right at Ayala Center, it would be very convenient for... More 

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Anne Ordono, Thank you for taking the time to write about the poor follow up by our staff. I apologize that your inquiry was not responded to. It appears that the information that you gave our associate was misplaced and no one contacted you or your friend regarding your meeting needs. We will review our process to ensure that... More 

Quezon City
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was expecting that the hotel would be similar to Marriott Manila. I'd say Marriott Cebu would be a mini version. Everything was smaller- rooms, lobby, pool, bath tub, breakfast buffet. It was just ok. No complaints.

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Himikuchan20, Thank you for your comments about our hotel. I am sorry that we fell short of your expectations, but hope you found our location and our staff were able to make your stay comfortable. Patrick Carroll General Manager More 

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