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Cebu City Marriott Hotel

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Cardinal Rosales Avenue, Cebu City 6000, Philippines
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Best prices for: 1 room 1 guest
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Cebu City Marriott Hotel
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657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Staff are really friendly but some make you feel like they deserve an additional tip even though a service charge is imposed on your bill The hotel foyer is very pleasant but this is a mask for the dated rooms. Being an elite member I requested a king size bed 2 months ago and was given 2 double beds with... More 

Was this review helpful? Yes
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear jasonwymer, Thank you for taking the time to review your stay with us. We apologize that your preferred room type was not given upon arrival. We will review our procedures to help ensure that this type of issue does not reoccur. Many of our guests find our location, security and our associates’ service to be key factors in deciding... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family had the pleasure of staying at this hotel for a week in time for my husband's birthday. They have the most courteous, hospitable, efficient staff you can ever hope to have if you're staying that long in a hotel in a city that is foreign to you. Breakfast buffet was divine, lounge service at the executive floor is... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Nealea Charisse T, Thank you for the great comments about your husband’s birthday celebration at the Cebu Marriott. We are glad you found our location and facilities to your liking and that you enjoyed the food and beverage offerings. We are delighted that our associates made you feel comfortable and safe while staying in Cebu and hope this will... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We came here as an on the spot booking after a terrible experience elsewhere left us checking out after one night. Turning up on their doorstep at 8am Sunday. Firstly they matched the online rates, Gave us a Business deluxe suite, refreshing fruit juice while checking in. Had the room ready for us to go to, had the cleaners make... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Esther A, We are delighted to hear that we were able to help salvage your business trip and that your meetings were successful. Our associates are great at adapting to last minute requests and it sounds like they were helpful to you on your sudden change in plans. We are glad you enjoyed the facilities and that our associates... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I love the month that I spend in Cebu on business. Joel, the pool bartender, made my time away from my family & friends livable. He remembered all the small details from day to day through out the full month. Ie) What I like to eat and all my favorite drinks. Joel made the best drinks and was joy to... More 

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear 919RDU, We truly appreciate your great review of your long stay at the Cebu Marriott. We are glad that you mentioned our fabulous associates and we will pass your comments along to them. We know travel and being away from home can be stressful, and we are happy that we were able to make your trip a success and... More 

Washington DC, District of Columbia
Top Contributor
2,094 reviews 2,094 reviews
149 hotel reviews
1,127 helpful votes 1,127 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was fine but I thought the price was a bit high for what we got. Breakfast was just fine, the bread selection not so good. It is good for one night. There is a swimming pool and a large Ayala mall in the back. There you can find many dining options.

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Helen Guerra, Thank you for taking the time to review your stay with us. We are sorry that you did not find the hotel and its location a value for your money. We are glad to hear that you found our location convenient and you had many choices for your needs. We hope that you will be our guest... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Tailor fit your needs.Polite and courteous personnel from sales, front desk, events and food and banquet, room attendants. Safety and Security oriented. Always anticipate your needs and ever ready to support your activity to make it a successful one. Our foreign resource always appreciate good service. Our trainees/attendees always give good feedback from venue, food and Audio Visual.Management always very... More 

Was this review helpful? Yes 2
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Noel B, Thank you for your great review of your conference and stay with us. We are glad that you chose the Cebu Marriott for your venue and happy that we were able to deliver the level of service that your guests expect. We look forward to your next meeting with us. Patrick Carroll General Manager More 

Bohol Island, Philippines
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It's just average to be a Marriott hotel. We weren't impressed on the building itself. Front desk officers didn't even give us a smile or greeted us good afternoon. No welcome drinks, no cold towels. (other Marriott hotels we've stayed in gave us) The housekeeping staff & security guards are very polite and always happy to see/serve us. We really... More 

Was this review helpful? Yes 3
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear MTQTT, Thank you for taking the time to review your stay with us. I apologize that we fell short of your expectations regarding the facility and the greeting by the staff. We will review your comments and ensure that the appropriate associates are retrained on giving a true Marriott experience. We know you have many choices in travel but... More 

Littleton, Colorado
Top Contributor
92 reviews 92 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am sitting in my room writing this review after my 3 week stay at this wonderful establishment. What makes a the Marriott the place to stay? First and foremost is their cracker jack staff. After staying here a few days, waiters, housekeepers, front desk staff all remember your name, your preferences and indulge you beyond your expectations. The second... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Denverbri69, Thank you for your generous comments about your extended stay at the Cebu Marriott. We are delighted to hear that our associates made your visit comfortable and you found our location perfect for your needs. Feeling comfortable and taken care of is important when traveling for long periods away from home and our associates are great at it.... More 

Doha, Qatar
Top Contributor
99 reviews 99 reviews
43 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Cebu City Marriott Hotel is ideally located within the business district of Cebu, adjacent to the Ayala Mall shopping complex which comprises numerous shops and restaurants, all within a 2 minute walk from the Hotel. Physically, the Hotel is less impressive than other Marriott properties; the guest rooms are comparatively small (even those on the executive level) as is... More 

Was this review helpful? Yes 2
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear CKGrout, Thank you for your comments about your stay with us. We appreciate your accolades for our associates and the service that they delivered. We are proud of them and that is what keeps our guests coming back again. We hope you will visit us again if you return to Cebu. Patrick Carroll General Manager More 

New York City, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a Marriott Rewards Member, i usually stay in a Marriott if available. I'm not very picky as a guest so i didn't really request for many things. I stayed here during a visit to the Philippines and was not disappointed. As with most international Marriott Hotels, it seems like the standards are on a whole different level. From getting... More 

Was this review helpful? Yes 1
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review

Dear Jliu25, Thank you for your wonderful comments about your stay with us. We are glad you found our atmosphere classy and that you were able to enjoy our food and beverage offerings including the Friday Seafood Buffet. We hope you will be our guest again on your next visit to Cebu. Patrick Carroll General Manager More 

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Executive Suite (52)
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Junior Suite (43)
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