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Harolds Hotel

Certificate of Excellence
Gorordo Avenue | Lahug, Cebu City 6000 , Philippines
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1 room 1 guest
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Harolds Hotel
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192 Reviews from our TripAdvisor Community

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Traveler rating
    82
    85
    16
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    8
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22
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72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (192)
  • Mar-May only
    (52)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (39)
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Zhengzhou, China
1 review
5 of 5 stars Reviewed 2 days ago NEW

All staff are very friendly welcoming and helpful especialy the front of house staff and Don from IT he helped solve many internet problems front of house there is nothing could not ask them they willing to do and the service in highlights is amazing everyone remembers who you are and treat you as a VIP. I am staying for... More 

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Makati, Philippines
1 review
5 of 5 stars Reviewed 3 days ago NEW

Been here several times and all I can say is that the quality of service, food and people working here are outstanding! Not to mention they have very nice rooms (got mine upgraded to suite for free), great also for business meetings.

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Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Chose Harolds Hotel because of positive reviews and I'm telling you, every positive review was true. Staff were very polite and helpful. Location is good too, not exactly sure if it was at the heart of Cebu but it was easy to get around the city. Breakfast buffet was great, loved the personalized message they put on plates at the... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I would not stay here again. Overall, the hotel is an excellent stay. The staff are all friendly and accommodating. The deluxe room was spotless and well kept with great lighting, modern fixtures, and comfortables sheets and bed. The breakfast included Filipino, Asian and Western fare. There were plenty of choices. There was a shuttle to the Ayala shopping center... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I was disappointed at the beginning because we made a reservation and an early check-in time at 7:45 AM and the rooms weren't available until past 10:00 AM. I only have this as my negative feedback as they were able to make up for the inconvenience. Their staff always greeted us with a warm welcome every time we go back... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Very good choice for business trips in Cebu. Great location - near the Ayala and Cebu IT parks. Spacious and clean rooms. Only complaint is weak WIFI signal in my room. Otherwise great value for money.

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Ljubljana, Slovenia
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

. We’ve arrived in Cebu City after 4 hour drive from Liloan, which is at the bottom of Cebu Island. Cebu City itself is like the rest of SEA bigger towns clogged by the traffic so be prepared to sit in the taxi for even the shortest routes in the city. Harold's hotel caters mostly for business purposes so you... More 

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ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. dam123, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely satisfied... More 

Dumaguete City, Philippines
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

It was an absolute pleasure to stay at Harold's Hotel. The staff have been trained to an exceptionally high level, they cannot do enough for you and carry out all there tasks to a very professional standard. The most important thing is that they all carry a smile and greet you all over the hotel. I will certainly be returning... More 

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ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. PaulC1986, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely satisfied... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed in Harolds from April to August 2015 and they have feed and sheltered me well. Staffs are very friendly, prompt room service. Food buffet and in room dining are very nice as well. Thank you for having me and we made Harolds are official hotel for all our Japanese Accounts.

Review collected in partnership with this hotel

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. Mark S. Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely... More 

Metro Manila, Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

This is my second home when i am in Cebu City and i usually go back to the Queen City of the South almost on a weekly basis. The level of service and the quality of the hotel itself is worth your every peso. Very near from Business district of Ayala Center and stone throw away for multitude of dining... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. AtoRosario21, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely satisfied... More 

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