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Harolds Hotel

Certificate of Excellence
Gorordo Avenue | Lahug, Cebu City 6000 , Philippines
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Harolds Hotel
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Ranked #5 of 81 Hotels in Cebu City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Betchay75 Luzon, Philippines
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179 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Luzon, Philippines
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

At first glance, one would think you are staying in a 5-star hotel. The ambiance is very relaxing! Staffs are all nice and very neat. Very courteous! Rooms and hallways are very clean. Breakfast buffet is good too. Just needed a little improvement esp with the speed of replenishing the dishes. I also noticed that guests who came in after... More 

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Ms. Betchay75, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. With regards to your comments about the replinishment of food... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is one of the thumbs up business hotels in the Philippines. From Reception, concierge to HCafe and highlight resto all the staff were very very helpful and accommodating, making our stay without hassle! The only problem was the poor wifi connection in the rooms.

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. / Ms. L. S., Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. With regards to your comments about the... More 

Surrey, UK
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night. Very comfortable, clean room. Friendly staff. Busy Restaraunt. Convenient for the city, I walked around five miles and took in all the sites of Cebu city I would stay again if convenient for where you need to be getting to, e.g. clients. The traffic, as you would expect, is very slow! The staff I could not... More 

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Ms. awh_london, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely satisfied... More 

Cebu City, Philippines
1 review
5 of 5 stars Reviewed 2 weeks ago

We always choose Harolds Hotel for breakfast. We loved it here because 1. we are treated special 2. Service is excellent 3. Food is good But today, July 17, 15. everything was a mess. I saw 2 guys in a tie but it seems the small guy doesn't know what to do. We ask for Coffee twice but didn't come.... More 

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. TheMingTraveller, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. With regards to your comments about some staffs at the... More 

South Coast, Australia
Level Contributor
80 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A hotel called Harold? I had to stay there out of pure curiosity. Not to mention how highly rated "Harry" was on Trip Advisor. And rightly so. A great hotel. Rooms very clean with modern amenities. Everything worked fine. Comfortable bed. Great buffet breakfast. Only about a 10-15 minute walk to the Ayala Centre. The staff very welcoming. Couldn't fault... More 

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. Kaalo, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely satisfied... More 

Mandaluyong, Philippines
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A smaller version, but everything about this hotel is excellent - for the price we paid! The rooms were spacious with all the amenities in grander hotels - bathrobe, plush towels, huge comfy pillows, clean sheets and sleep-inducing comforters, toiletries, tub, huge make-up mirror, slippers, flashlight, sewing kit, etc. etc. Everything I needed was there! NO need to request for... More 

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Ms. Leah A, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely... More 

Melbourne, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

I'll start with the good: Great service Clean and comfortable rooms Friendly staff Good location, quick taxi ride to anywhere within the city. The bad: I stayed here with the assurance over the phone that this was a great hotel for business travellers with fast secure internet, the biggest single requirement I had due to my work. The internet was... More 

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. Laz191817, Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. With regards to your comments about our WIFI connection, please... More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed 3 weeks ago

The air did not work good at first but after calling it worked great. I like the rooms. They are nice large size. Much bigger then the other hotels. I would for sure stay there again. I as a matter I did try but they were sold out.

Review collected in partnership with this hotel

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. Marco M., Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely... More 

Level Contributor
12 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

thought it was just an average hotel in a traffic-congested area within the busy cebu district. but lo and behold, the welcome drink was really soothing, members of the staff were courteous and accommodating, food was fantastic and the room we stayed in has a stunning albeit limited view of the city. danggit and pusit were not part of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Ms. Irene F. Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely... More 

Zufikon, Switzerland
2 reviews
5 of 5 stars Reviewed 3 weeks ago

from the start, everything was nice. including how they did welcome us, show the great room and how everything works, the night in comfortable beds, delicious breakfast buffet and checkout. everything was just great

Review collected in partnership with this hotel

Was this review helpful? Yes
ED T, General Manager at Harolds Hotel, responded to this review

Dear Mr. Roger P. Greetings from Harolds Hotel! Thank you very much for taking your time to write us your comments. As always, I appreciate the feedback we receive from our guests since we use this crucial information as a catalyst in the overall process of continuous improvement of our hotel. It is my sincere hope that you were completely... More 

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