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Hotel Elizabeth Cebu

Archbishop Reyes Avenue | Camputhaw, Cebu City, Philippines
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Hotel Elizabeth Cebu
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Ranked #20 of 78 Hotels in Cebu City
A recent review
4 of 5 stars reviewed 1 week ago
Camille S Las Pinas, Philippines
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101 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Pinas, Philippines
Contributor
14 reviews 14 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We are always checked in at Hotel Elizabeth for our business trips in Cebu. It's avant-garde/baroque/Mediterranean/moderne feel has always been a very appealing ambience to me. Room service is quite slow & housekeeping staff needs 2-3 times reminding whether for drinking water delivery or pickup for clothes pressing. The food is good but not great. I wish they will always... More 

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a modern medium sized hotel in the Ayala Mall area of Cebu. It is clean and well appointed with large rooms on about 9 floors all with excellent facilities including cable TV,fridge and tea making.The staff are very courteous and efficient.The cafe and restaurant are very handy as the nearby area of Cebu is fairly unattractive.The Ayala mall... More 

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Taguig City, Philippines
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The place itself is breathtaking. Amazing place indeed. Luxurious. Food served were on time and the eat all you can was indeed the best! I would definitely recommend this place. It also near a mall and the downtown of Cebu City.

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Philippines
Contributor
20 reviews 20 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 20, 2015

Upon checking in to the hotel after booking with Agoda few weeks earlier, we found ourselves in a junior suite room...quite spacious....but after one hour inside we notice that the aircondition unit was not working properly. The attention of the front desk was called and a mechanic/ handyman checked and suggest we be transferred. What was done was the nearby... More 

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Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guest, First of all, thank you for choosing to stay with us. I am disappointed to hear that your first impression of our room was marred by the condition of our air conditioning system. Nevertheless our staff tried to assist you in as much as they can in easing such inconveniences by responding immediately to your concerns and ensuring... More 

Las Vegas, Nevada
Top Contributor
356 reviews 356 reviews
208 hotel reviews
723 helpful votes 723 helpful votes
4 of 5 stars Reviewed February 25, 2015

Nice surprise for a reasonably priced decent hotel, 3 minutes walk to the Ayala Shopping Center (Metro department store entrance side). The room was clean, nice bedding, quiet, t.v. cable channels... the breakfast buffet was good, most would be satisfied with it. Only concern was wifi not working inside the room. The wifi worked fine and fast in the lobby,... More 

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Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your good comments breakfast, guest room facilities, strategic location, the value for your money and staff hospitality. Our staff members take their roles very seriously and try every day to provide that quality customer service, that... More 

Henderson, Nevada
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 20, 2015

I just completed a week's stay at this hotel. The service and location of this hotel is great. They have an outstanding manager (a lady name Kathy) and she has trained her staff to provide "old fashion" service. The staff greets the guest throughout the hotel. The location is good. It is next to Ayala Mall and you do not... More 

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Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guests, Thank you for your most kind review on Trip advisor. Thank you for complementing our food, hotel facilities but most of all for praising the services of our dedicated employees. Thank you for being our guest and thank you for sharing your positive experience of Hotel Elizabeth Cebu with other Tripadvisor readers and for ranking us so highly.... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

We stayed here for 2 nights to do the shopping in Ayala. It is only short walk so no need for taxi. The rooms are big and we stayed in the junior suite. The staff are very professional city like but always smiling. We will stay here again next time we visit the Philippinen.

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Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guest, Thank you for the review and the compliment. It means so much to us to hear good remarks from a very satisfied guests. Upon your return, please ask for me so that I can personally welcome you and thanked you. Regards. More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2015

Pros - Convenient location-- walking distance to Ayala Mall. Lobby looks beautiful with the old Venetian style. Large size rooms. Free breakfast Cons-unfriendly front desk employees and the room has awful smells. It's almost an old moldy smell. I complained after 10 minutes as I could breathe and the smell gave head ache. The front desk offered us to check... More 

Was this review helpful? Yes 1
Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear guest, Thank you for taking time to post your review. I'm sorry to learn the problems regarding the smell in the room. We are investigating this issue and try to solve it as soon as possible. Also thank you for your comment about our staff attitude. We took a point of your mind and we are training our staff... More 

singapore
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed January 30, 2015

- Hotel pick up charge was steep (5x more than a metered tax), not sure if due to the time we arrived @4am. - early check in was given with a cost  - all staff were polite & warm & helpful - location was a stone's throw away from Metro/Ayala mall - breakfast was ok - room was clean but... More 

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Cornwall
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2015

Stayed here early December 2014 was only going to stop for a night but due to typhoon coming in and all shipping stopped could not carry on to Dumaguete via land trip and hop over to Negros. so we ended up here for 5 days which was not a problem for the hotel as vice versa no one could get... More 

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