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Hotel Elizabeth Cebu

Archbishop Reyes Avenue | Camputhaw, Cebu City, Philippines
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Hotel Elizabeth Cebu
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Ranked #21 of 81 Hotels in Cebu City
A recent review
5 of 5 stars reviewed 3 days ago
Traveler89052 Henderson, Nevada
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103 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Henderson, Nevada
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed here several times. The hotel has good service and is a great value for the money. The internet is fast and the hotel has a small fitness room. The management and staff are friendly and makes sure each guest is happy with their stay. The hotel is located next to Ayala Mall and there are no dangerous... More 

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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Elizabeth is just walking distance away from Ayala Mall, Cebu which made it very convenient for us everytime we go shopping. I love how this hotel keeps its standards in terms of their service. Their staff are very friendly and I appreciate how they really put effort in giving comfort to their guests. It is also a secured place... More 

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Las Pinas, Philippines
Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 17, 2015

We are always checked in at Hotel Elizabeth for our business trips in Cebu. It's avant-garde/baroque/Mediterranean/moderne feel has always been a very appealing ambience to me. Room service is quite slow & housekeeping staff needs 2-3 times reminding whether for drinking water delivery or pickup for clothes pressing. The food is good but not great. I wish they will always... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 16, 2015

This is a modern medium sized hotel in the Ayala Mall area of Cebu. It is clean and well appointed with large rooms on about 9 floors all with excellent facilities including cable TV,fridge and tea making.The staff are very courteous and efficient.The cafe and restaurant are very handy as the nearby area of Cebu is fairly unattractive.The Ayala mall... More 

Was this review helpful? Yes 2
Taguig City, Philippines
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 13, 2015

The place itself is breathtaking. Amazing place indeed. Luxurious. Food served were on time and the eat all you can was indeed the best! I would definitely recommend this place. It also near a mall and the downtown of Cebu City.

Was this review helpful? Yes 1
Philippines
Contributor
20 reviews 20 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 20, 2015

Upon checking in to the hotel after booking with Agoda few weeks earlier, we found ourselves in a junior suite room...quite spacious....but after one hour inside we notice that the aircondition unit was not working properly. The attention of the front desk was called and a mechanic/ handyman checked and suggest we be transferred. What was done was the nearby... More 

Was this review helpful? Yes 1
Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guest, First of all, thank you for choosing to stay with us. I am disappointed to hear that your first impression of our room was marred by the condition of our air conditioning system. Nevertheless our staff tried to assist you in as much as they can in easing such inconveniences by responding immediately to your concerns and ensuring... More 

Las Vegas, Nevada
Top Contributor
361 reviews 361 reviews
210 hotel reviews
730 helpful votes 730 helpful votes
4 of 5 stars Reviewed February 25, 2015

Nice surprise for a reasonably priced decent hotel, 3 minutes walk to the Ayala Shopping Center (Metro department store entrance side). The room was clean, nice bedding, quiet, t.v. cable channels... the breakfast buffet was good, most would be satisfied with it. Only concern was wifi not working inside the room. The wifi worked fine and fast in the lobby,... More 

Was this review helpful? Yes 2
Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your good comments breakfast, guest room facilities, strategic location, the value for your money and staff hospitality. Our staff members take their roles very seriously and try every day to provide that quality customer service, that... More 

Henderson, Nevada
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 20, 2015

I just completed a week's stay at this hotel. The service and location of this hotel is great. They have an outstanding manager (a lady name Kathy) and she has trained her staff to provide "old fashion" service. The staff greets the guest throughout the hotel. The location is good. It is next to Ayala Mall and you do not... More 

Was this review helpful? Yes 2
Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guests, Thank you for your most kind review on Trip advisor. Thank you for complementing our food, hotel facilities but most of all for praising the services of our dedicated employees. Thank you for being our guest and thank you for sharing your positive experience of Hotel Elizabeth Cebu with other Tripadvisor readers and for ranking us so highly.... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

We stayed here for 2 nights to do the shopping in Ayala. It is only short walk so no need for taxi. The rooms are big and we stayed in the junior suite. The staff are very professional city like but always smiling. We will stay here again next time we visit the Philippinen.

Was this review helpful? Yes 1
Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear Guest, Thank you for the review and the compliment. It means so much to us to hear good remarks from a very satisfied guests. Upon your return, please ask for me so that I can personally welcome you and thanked you. Regards. More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 15, 2015

Pros - Convenient location-- walking distance to Ayala Mall. Lobby looks beautiful with the old Venetian style. Large size rooms. Free breakfast Cons-unfriendly front desk employees and the room has awful smells. It's almost an old moldy smell. I complained after 10 minutes as I could breathe and the smell gave head ache. The front desk offered us to check... More 

Was this review helpful? Yes 2
Kathy A, Hotel Manager at Hotel Elizabeth Cebu, responded to this review

Dear guest, Thank you for taking time to post your review. I'm sorry to learn the problems regarding the smell in the room. We are investigating this issue and try to solve it as soon as possible. Also thank you for your comment about our staff attitude. We took a point of your mind and we are training our staff... More 

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