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Sugbutel Family Hotel

S. Osmena Blvd, cor. Road East North | Don Carlos A. Gothong Port Centre, Cebu City 6000, Philippines
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Sugbutel Family Hotel
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81 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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All months
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 4 days for a business trip. The room was well-lit and well-kept. The beds smelled nice, there was a decent amount of plugs, the AC was working well. The bathroom looked nice, except that the heater didn't function. Also, breakfast buffet was included. There was a limited choice of viands but it wasn't a big problem. Fruits,... More 

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Breda, The Netherlands
Level Contributor
12 reviews
9 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Sugbutel calls itself a family hotel (which it is) but also gives a vibe of being a buisness hotel. They offer pricey deluxe rooms(over 1500) or basic dorms (250-450)we chose the latter for budgetary reasons. The place is extremely clean and the facilities are just fine That's definitely not the problem. Staff is very friendly and helpfull too. The trouble... More 

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Davao City, Philippines
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked two nights at this hotel. The first night, we were informed that we have been upgraded to a first class accommodation as we are a group of 10 including kids, which we thought was absolutely amazing. However, the air-conditioning system is not functioning and being cramped inside the cubicle the centralised air-conditioning system is not enough. We called... More 

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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived at Sugbutel intending to stay in the dorms for one night. Thank goodness it was just one night. The dorms have 130 beds in them, you have to pay extra for a lower bunk, linens, curtains, 'first class' beds which just means you've got a bit of a door to the main walkway etc. The lights don't go... More 

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Philippines
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2015

Me and my family stay in sugbutel hotel for 3 days and its perfect 3 adults with 4 kids for only 2,400 and breakfast for 4? its worth it with a friendly staff specially the one which name cherry very helpful , walkable to sm so if u want shopping this hotel is perfect and near by ferry pier, its... More 

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SugbutelBedandBath, Representative at Sugbutel Family Hotel, responded to this review

Hi 828liezeln, We would like to thank you for your recent stay with us. Thank you as well for the kind words, for sharing out your Sugbutel experience. Our objective is to continually provide our guests with affordable accommodation yet with genuine comfort. We're glad that you were satisfied with our service. Rest assured that we will continue in finding... More 

Greater London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 17, 2015 via mobile

This is my third day of staying here but they kept on transferring from one cluster bed to the other. I'm tired and needed my sleep so much. The staff is just annoying and disorganized in accommodating their client,especially me.The third time they asked me to move again,I just got really pissed. It was inconvenient on my part and definitely... More 

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SugbutelBedandBath, Representative at Sugbutel Family Hotel, responded to this review

Hi Ms. Lovette, First of all thank you for your recent stay in Sugbutel Family Hotel. We understand how your stay went through and for that, our sincerest apology. There might be a miscommunication happened. We would like our guest to understand, especially you Ms. Lovette that we undertake head counting twice for security reason. It might happened that during... More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed here 2 days it's really good for the backpackers it's cheap. Staff are friendly, they takes good care the guests. The room is clean and fully air-condition. But only thing is the bathroom heater wasn't work, but it's clean anyway. I would definitely recommend this to my friends who likes to stay a simple trips in cebu.

Was this review helpful? Yes 1
Mandaluyong, Philippines
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 stars Reviewed January 22, 2015

my first stay here was 2 years ago... http://www.tripadvisor.com.ph/ShowUserReviews-g298460-d1235971-r180438909-Sugbutel_Bed_Bath-Cebu_City_Cebu_Island_Visayas.html and i checked in again last week. I must say, there are a lot of improvements! there's an added elevator, a canteen, better wifi, Sinulog booth at the corner of the lobby, more vending machines. the staff are sooo accommodating. I constantly ask them for directions and what multicab to ride... More 

Was this review helpful? Yes 2
York, United Kingdom
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed January 16, 2015

I was half regretting my decision to book Sugbutel - I was dreading sleeping in a massive dorm with people coming and going and not getting any sleep. I couldn't have been more wrong. The dorm was completely silent, well air-conditioned and I slept fine. For a few nights, this place is ideal. You have to pay extra for linen... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 12, 2015

January's here, and first thing comes into my mind is Sinulog (Feast Day of Sr. Sto. Niño) aside from my birthday of course, hehe! It's my 2nd time to stay in Sugbutel, and all I can say is their service improved from 2yrs.ago, tho they don't offer any welcome drinks or pastries, the staffs are well accommodating. We rented their... More 

Was this review helpful? Yes 2
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