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Fontana Leisure Parks & Casino

C.M. Recto Highway, Clark Freeport Zone, San Fernando, Luzon 2023, Philippines
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Fontana Leisure Parks & Casino
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96 reviews from our community

Traveler rating
    5
    14
    36
    18
    23
See reviews for
51
6
1
13
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
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    (96)
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    (33)
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    (19)
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    (19)
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    (25)
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Quezon City, Philippines
Top Contributor
57 reviews 57 reviews
19 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed today NEW

Beautiful clean room with the best linen and pillows. Food prices are very reasonable. The hotel is within the Clark Freeport zone away from the busy streets and noisy activities. Winning the slots capped off a much deserved vacation. There is a waterpark for the whole family to enjoy.

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Sydney, Australia
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Worst experience ever! Fontana, Pampanga has the worst ever customer service and response! My uncle got injured (fractured collar bone) to their parachute slide which is really dangerous and they have no immediate medical response! They are known for their leisure park and they do not have a proper protocol of first aid! They also hindered us from getting the... More 

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Napier, New Zealand
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 8, 2015

We had a villa which was excellent, everything worked, our villa was handy to the office but some were just too far away from the office, the kitchen had nothing in except a jug cups an saucers not what we excepted. meals excellent, plenty of food and selection. Conference facilities were excellent BUT the complex was a bus trip away... More 

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Manila, Philippines
Top Contributor
669 reviews 669 reviews
76 hotel reviews
334 helpful votes 334 helpful votes
2 of 5 stars Reviewed February 6, 2015

During check-in, the girl attending to us never smiled. Strange for Filipinos. When we were brought to our rooms, I was extremely disappointed that there was no window. The grounds are extensive. Any intelligent architect would have found a way to put in windows in all the rooms. It is a shame to go to a resort and have no... More 

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Quezon City, Philippines
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed January 2, 2015

We are members of Fontana and have frequently visited the place. This year, we paid for our 2 day reservation 3 months in advance. On the day of arrival at the hotel, we were told by the reservation agent and receptionist that they could not find our reservation as it has been canceled. After further investigation, it was bec their... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 29, 2014

We got our room reservation from Agoda so our expectations were up there. You may say their front desk was overwhelmed by the onrush of guests but still they didn't prepare for it. It was a one-hour long queue just to check in. And no porter service to help wih the luggage. Certainly it will take a lot to consider... More 

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Makati, Philippines
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 29, 2014

We have stayed in Fontana several times and I have to say their Villas are poorly maintained. Our last Villa was located in Atlanta and it was really bad. 1) Main door was so hard to close. 2) Bathroom faucets were broken. 3) Toilets do not even flush well. 4) No soap dish in bathroom sink 5) No place to... More 

Was this review helpful? Yes 2
Contributor
13 reviews 13 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed December 13, 2014

Admittedly, our group of 5 families with young children and babies arrived an hour earlier than the 2pm check-in time. So, upon the advice of its front desk, we patiently waited in the lobby. However, even after 2pm, the five bedroom villa that we had booked was allegedly not ready. When asked about the delay, the front desk staff simply... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed November 19, 2014

Rented a a villa for 3days 2nights. Villa was nice and comfortable. Front desk is rude and inefficient. Had to call multiple times for them to send in someone to check our keycards as they weren't working (we checked before leaving for the hot springs). When we called repeatedly as we had been waiting for an hour, it seemed like... More 

Was this review helpful? Yes 3
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 7, 2014

We had our company retreat here last Nov.4-6, 2014. We rented a 2-storey villa with it's own private pool. Good that we came here for relaxation only because really there is nothing to do in this resort. Here are some points that I want to share. Villa: It is HUGE! the beds are comfortable, linens are clean, the bathrooms are... More 

Was this review helpful? Yes 2
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