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The Exchange Regency Residence Hotel

Exchange Road corner Meralco Avenue, Ortigas Center, Pasig, Luzon 1605, Philippines
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1 room 1 guest
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The Exchange Regency Residence Hotel
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cagayan de Oro, Philippines
1 review
4 of 5 stars Reviewed July 22, 2015

After reading all the bad reviews on Tripadvisor, I was hesitant to stay at this hotel but took my chances anyway. I couldn't be happier I did. I usually stay at Oakwood or Linden Suites or Shangri-la when I am around this area but during this recent trip, this hotel was the most convenient location-wise for the purpose of my... More 

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Mandaluyong, Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 18, 2015

Pros: *nice soft bed,got a good restful sleep.. *clean room and restroom *nice facilities,big jacuzzi! *polite staffs and security *good view outside our window on the 6th floor. Cons *sheets have stains on them, and had an allergic reaction on one of their pillows. *needs to sound proof the rooms on the 6th floor. You can still hear the loud... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 9, 2015

I recently stayed here for a week for business. Room was clean and tidy, and the reception staff were all polite and friendly. But they really need improvement on their facilities. I went to the breakfast restaurant on my first morning, but never went back there during my stay. Food, service, location... everything was poor about that restaurant. The elevators... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Aya M, Thank you for taking the time to write your feedback about your recent stay at The Exchange Regency Residence Hotel. We are glad to hear that you find our staff polite and friendly and appreciate your feedback on the food, service and location of our restaurant concessionaire. We have had several talks with Mario’s Kitchen to... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 5, 2015

This is my second stay here. First time was our team bldg. and now, with the wife for Father's Day. We got the deluxe room for 3k which is ok. The hotel is fairly brand new, decent and is located in the business area of Ortigas. In the vicinity, it has several convenient stores (Family Mart, 7/11, etc.) located at... More 

Was this review helpful? Yes 2
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Alvin N, Thank you for giving us your constructive feedback to further improve the property and our service. We are glad that you enjoyed the use of the pool and the gym. We truly apologize for the series of unfortunate incidences that you experienced the last time you stayed with us. We have shared your feedback with the rest... More 

Dasmarinas City, Philippines
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015

Stayed at The Exchange Regency for three days and I would say that our stay was just average and worth our money. The positive: - Hassle free reservation. We just booked through their website and they responded promptly. - The location is perfect! If you have an agenda within Ortigas and looking for a not too expensive hotel, this hotel... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. dianedelarosa, Thank you for taking the time to write your feedback about your recent stay at The Exchange Regency. We are pleased to hear that your booking and requests have been attended to by our team promptly and efficiently. We pride ourselves for providing our guests real value for money so we appreciate that you were able to... More 

Manila, Philippines
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 30, 2015

It's our 2nd Wedding Anniversary last April 30 and we planned to have a simple staycation with our daughter. We bought a sweet hotel deal at Agoda. The entire place is nice, neat and the staff are well-trained. We booked a deluxe room good for 2 people. The hotel is a few blocks away from Megamall. They have outdoor pools... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Rikx, Thank you for celebrating your 2nd Wedding Anniversary with us! We are delighted to hear that you find the hotel nice and the overall experience, memorable. We appreciate hearing that you find the hotel ideal for couples and families looking for a place that offers real value for money. We hope you do get a chance to... More 

2 reviews
3 of 5 stars Reviewed June 1, 2015

We celebrated my son's 9th bday here. We enjoyed the pool especialy the kids. Good location since this is just walking distance from sm megamall, shangrila, etc.. however the room was very small compared to the pictures posted in their website. We were not also amazed with their breakfast since there was just limited food being served.

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Rachelle, It was our pleasure to have hosted your son’s 9th birthday at The Exchange Regency. We are very happy that you enjoyed the pool as this is one of the areas where families can really bond and have a good time. We also took note of your comments on the limited space layout. Allow us to provide... More 

San Francisco, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 30, 2015

This jist of my 7 day stay here is that the facility is a decent facility at a reasonable price. The pros are the location, the lobby level (outside) includes a coffee shop and a few restaurants but the major attraction is the SM Mega Mall which is less than ten minutes walk from the hotel. Banks are nearby also.... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Mr. Darryl, Thank you for your feedback during your stay at The Exchange Regency. We take pride in offering our guests quality service at a reasonable price. As we are within walking distance from malls, business and commercial establishments, the location is really one of our advantages and we are happy that we are both in agreement. We are... More 

New Delhi, India
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 27, 2015

Good hotel and location in Manila. Lots of good local restaurants within walking distance. Also walking distance to the Mega Mall and other attractions. Easy to get cabs in and out of this hotel. Staff is very helpful. The breakfast is not up to the mark, served by external restaurant located in the building , can use lots of improvement... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Senator 76, Thank you for choosing The Exchange Regency Residence Hotel and for taking the time to write a review. We are pleased to hear that you enjoyed our amenities and find everything accessible from the hotel, be it the shopping centers or the restaurants. We take pride in providing excellent and hospitable service to our guests and we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 23, 2015

Reservation gave us huge confusion that leave us no choice. I reserved for 3d/2n and they gave us the total amount for one night. VERY TERRIBLE! Nice Strategy! They I'm very disappointed because we didn't meet our expectation. You can't use game room because its not working well. Foods are recycled for next breakfast. Food for breakfast was so tasteless,... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Carmina F, Thank you for sharing your feedback with us and allow us to address all points that you raised as we truly aim to provide our guests a worthwhile stay. There was obviously a miscommunication with regards to your booking so we would like to request for you to email us at hnovelles@theexchangeregency.com so we may validate... More 

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