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The Exchange Regency Residence Hotel

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Exchange Road corner Meralco Avenue, Ortigas Center, Pasig, Luzon 1605, Philippines
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The Exchange Regency Residence Hotel
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The Exchange Regency Residence Hotel
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dasmarinas City, Philippines
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at The Exchange Regency for three days and I would say that our stay was just average and worth our money. The positive: - Hassle free reservation. We just booked through their website and they responded promptly. - The location is perfect! If you have an agenda within Ortigas and looking for a not too expensive hotel, this hotel... More 

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Manila, Philippines
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It's our 2nd Wedding Anniversary last April 30 and we planned to have a simple staycation with our daughter. We bought a sweet hotel deal at Agoda. The entire place is nice, neat and the staff are well-trained. We booked a deluxe room good for 2 people. The hotel is a few blocks away from Megamall. They have outdoor pools... More 

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2 reviews
3 of 5 stars Reviewed 4 weeks ago

We celebrated my son's 9th bday here. We enjoyed the pool especialy the kids. Good location since this is just walking distance from sm megamall, shangrila, etc.. however the room was very small compared to the pictures posted in their website. We were not also amazed with their breakfast since there was just limited food being served.

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Rachelle, It was our pleasure to have hosted your son’s 9th birthday at The Exchange Regency. We are very happy that you enjoyed the pool as this is one of the areas where families can really bond and have a good time. We also took note of your comments on the limited space layout. Allow us to provide... More 

San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 30, 2015

This jist of my 7 day stay here is that the facility is a decent facility at a reasonable price. The pros are the location, the lobby level (outside) includes a coffee shop and a few restaurants but the major attraction is the SM Mega Mall which is less than ten minutes walk from the hotel. Banks are nearby also.... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Mr. Darryl, Thank you for your feedback during your stay at The Exchange Regency. We take pride in offering our guests quality service at a reasonable price. As we are within walking distance from malls, business and commercial establishments, the location is really one of our advantages and we are happy that we are both in agreement. We are... More 

New Delhi, India
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 27, 2015

Good hotel and location in Manila. Lots of good local restaurants within walking distance. Also walking distance to the Mega Mall and other attractions. Easy to get cabs in and out of this hotel. Staff is very helpful. The breakfast is not up to the mark, served by external restaurant located in the building , can use lots of improvement... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Senator 76, Thank you for choosing The Exchange Regency Residence Hotel and for taking the time to write a review. We are pleased to hear that you enjoyed our amenities and find everything accessible from the hotel, be it the shopping centers or the restaurants. We take pride in providing excellent and hospitable service to our guests and we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 23, 2015

Reservation gave us huge confusion that leave us no choice. I reserved for 3d/2n and they gave us the total amount for one night. VERY TERRIBLE! Nice Strategy! They I'm very disappointed because we didn't meet our expectation. You can't use game room because its not working well. Foods are recycled for next breakfast. Food for breakfast was so tasteless,... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Carmina F, Thank you for sharing your feedback with us and allow us to address all points that you raised as we truly aim to provide our guests a worthwhile stay. There was obviously a miscommunication with regards to your booking so we would like to request for you to email us at hnovelles@theexchangeregency.com so we may validate... More 

Antipolo City, Philippines
1 review
5 of 5 stars Reviewed May 20, 2015

When I think of a good place to stay in Ortigas, The Exchange Regency would always be a consideration. Staff has been very nice and accommodating even on last minute bookings. Kudos to Gerald and Joseph of the Front Office! Rooms are always clean and wifi is quite fast and dependable. Keep it up!

Review collected in partnership with this hotel

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Mr. third526, Thank you for taking your time out to tell us about your stay. We are pleased to know that you always consider The Exchange Regency every time you need a place to stay in Ortigas. We are delighted to hear that you always enjoy your stay whenever you are here with us! Your comment on our staff... More 

Marikina, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 18, 2015

Stayed here for a staycation with our entire family of around 30 people including children. Booked several rooms. The 2br was of good size and very comfortable. The other room we got had faulty airconditioning and was very hot. Management tried to fix the unit but was unable to. They put in 2 electric fans instead. The pool was ok.... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. AnnaAD706, Thank you for choosing The Exchange Regency and for taking the time to write a review about our hotel. We are glad to learn that you had a good stay overall and that your kids enjoyed the pool a lot. We are pleased to hear that you find our Suite Rooms (2 Bedroom) of the right size... More 

Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed May 9, 2015

I stayed here in 2013. My boyfriend and I decided we needed to unwind from all the stress we were feeling and so we booked ourselves a staycation at this hotel. Room, although tends to be on the small size, looked like a room you can get in NYC. So no problems there. Bed was cozy and bathroom was clean.... More 

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TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Ms. Berry K, Thank you for taking the time to write a review about our hotel. We are delighted to know that you have chosen The Exchange to be your weekend staycation! We are glad to know that you had a pleasant stay with us and that you found our beds, swimming pool, and service to your liking. Our... More 

Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 30, 2015

Its an affordable hotel thats cleanl and has ammenities worth its cost. Rooms are clean, though a bit small for me. TV could have been placed somewhere safer. Hot water is always available. Gym, billiard pool and swimming pool are nice, making it a good staycation place. Originally designed as a condo (some floors are), dining for buffet breakfast is... More 

Was this review helpful? Yes
TERHotel3129999, Director of Sales at The Exchange Regency Residence Hotel, responded to this review

Dear Mr. Jainoah, Thank you for making The Exchange Regency Residence Hotel your staycation place! We are pleased to know that you enjoyed the use of our facilities located at the Third Floor and glad to hear that you found your stay and experience worth your money. We sincerely take pride in offering our guests true value for money. Aside... More 

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