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Hotel Jen Manila

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3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
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Hotel Jen Manila
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Hotel Jen Manila
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440 reviews from our community

Traveler rating
    145
    191
    64
    24
    16
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100
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120
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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    (440)
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    (106)
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    (102)
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    (114)
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    (118)
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Paranaque, Philippines
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Man, o man, this has gotta be our new favorite! We got Hotel Jen for our event, and I can say it has the prettier grand ballroom compared to the 5-star hotel near it, only smaller. Our guests loved the place as well as the food. The waiters are very attentive and sensitive to the needs of our guests, the... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

Travel with family and they all satisfied with all the service in hotel provided. A big thank you to Jex for helping kuya extended their stay and really helpfull at our departure. Alex & Amy at reception for very warm welcoming at late night. And a guy we dont have his name which work at night with a dog name... More 

Was this review helpful? Yes
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear Merlin Anne C, Thank you so much for your amazing review about our service. We hope that you enjoyed your stay and had a great time. We truly value the opinions of our customers and we are glad that we have met your expectations. We are very excited to welcome you back here in Hotel Jen Manila and experience... More 

Reading, England
Top Contributor
87 reviews 87 reviews
56 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently stayed for 2 nights then a further 1 night. Excellent comfortable, clean and quiet room with a reasonable view. Had a minor issue which was sorted expertly and promptly. Reception area staff very friendly. Unfortunately we considered the restaurant breakfast as below expectations e.g. tables uncleared, coffee machine not working and every morning several items unavailable and staff needing... More 

Was this review helpful? Yes 1
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear extravelmgr, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. Please understand that we value your business. We will not leave any stone unturned to make sure our guests feel comfortable, safe and secure. The customer... More 

Asan, Mariana Islands
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel was recently changed to Jen Hotel. Club rooms are very spacious, comfortable, great view, king size bed very cozy. Room service was excellent and prior to staff leaving they ensure order is correct and to your liking. Housekeeping very attentitive to details. Club Lounge staff very informative of your wants and needs.

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Asanrules, Thank you so much for your amazing review about our hotel. We hope you enjoyed your stay and had a great time. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua More 

Australia
Top Contributor
167 reviews 167 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has undergone a name change within the last six months. It once was called the Trader’s Hotel and now goes by the name of the Jen. We chose it for our overnight stay in Manila whilst waiting for a plane connection. Next time we would choose a hotel nearer the airport. We chose this one as it promised... More 

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Aussielins, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. Please understand that we value your business. We will not leave any stone unturned to make sure our guests feel comfortable, safe and secure. The customer... More 

Prestwich, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here twice recently, once when I arrived in Manila, Philippines and returned before I returned to the United Kingdom. The location is, as I see someone else has mentioned, is far out from many attractions but it is near to Mall of Asia and a Robinsons Mall which sufficed for me. To see other parts of the city... More 

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Hilarylh, Thank you for taking the time to review our hotel. We very much appreciate your kind words about our staff and service as well as your feedback on our facilities. We truly value the opinions of our customers and we sincerely apologize that we did not meet your expectations and for the inconveniences you experienced during your stay.... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Food taste not that bad but not that impressive as well and it's a bit expensive. No dedicated business center. I have to ask the frontdesk person to print and scan my files from their printer. Worst, the frontdesk officer printed and photocopied the documents instead. I only found about it when I checked my email and no scanned docs... More 

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear MK J, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. We have taken note of your concerns and rest assured that we will investigate and improve on this matter. You may contact me through my... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My and my closests girlfriends stayed at Hotel Jen for about 3days and 2 nights we opted to check in this hotel because our friend who is getting martied over the weekend is also staying there. Hotel Jen has a very cozy and laid back feel from its lobby and the rooms. Me and my friends room are very comfy... More 

Was this review helpful? Yes 2
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Binx Bugarin, Thank you so much for your amazing review about our hotel. We are glad that you enjoyed your stay and had a great time. We are happy that you have found us. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua Director of Operations More 

Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent roughly a week at this property while in Manila on Business. The location is great as its near the Mall Of Asia but it's not too convenient if you need to be in and around Makati a lot. It can take over an hour by car to get to Makati. Other than this the rooms are great, staff... More 

Was this review helpful? Yes 1
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Rene S, Thank you so much for your amazing review about our location, service and room. We hope you enjoyed your stay and had a great time. We are happy that you have found us. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua Director of... More 

Toronto
Top Contributor
207 reviews 207 reviews
183 hotel reviews
281 helpful votes 281 helpful votes
4 of 5 stars Reviewed February 19, 2015

We stayed in this hotel for four nights during our recent tour of Manila. It is located about 20 minutes from the airport (unless there is massive gridlock as sometimes happens in the city!). The hotel reception is open and large. Our check in was fast and the receptionist was friendly. This was true of all of the hotel staff... More 

Was this review helpful? Yes 2
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Canadian079, Thank you so much for your amazing review about our hotel specifically the room, food and service. We are glad to hear that you enjoyed your stay. We have taken note of your observations and rest assured that we will take appropriate action on this matter. We are excited to welcome you back here in Hotel Jen Manila... More 

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