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Hotel Jen Manila

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3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
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Hotel Jen Manila
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569 Reviews from our TripAdvisor Community

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Las Pinas, Philippines
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Me and my family stayed at an Executive Suite for 4 days. Our stay was fantastic! The rooms are well cleaned and the prompt service was superb! On our last day, I had a fever and my niece and nephew experienced acute gastroenteritis. We called for assistance to change the pillow cases and bed sheet because my niece had been... More 

Helpful?
Thank AnonymousAC1989
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had low expectation of this hotel since I have not heard of it. Manila is not one of my list of destination to take a holiday. I find it quite difficult to have a Halal Meal. But since this is the call of duty, I have no choice. The hotel is situated in the busy place of Manila. The... More 

Helpful?
Thank storm t
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I will talk about the hotel in general afterwards, but the first impression was not good. We had booked online, and had confirmation of our booking by email for a smoke free king size room... but when we arrived they said they only had smoking rooms of a smaller size... but we could "upgrade" for 1600 pesos.... ie. We had... More 

Helpful?
Thank Max W
Bishops Stortford, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Met at the airport by car booked through the hotel. Excellent service cannot fault. The hotel is fine for a few days stay while in Manila . The staff very helpful and the rooms very clean. I believe the hotel has just been taken over by the Shangrila chain and as we had just stayed at the Shangrila in Boracay... More 

Helpful?
Thank Rosamond S
Shanghai, China
Level Contributor
273 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Oh, there are so many Hotels in Metro Manila, also excellent ones, like in Makati, but which of them offers such a view onto Manila Bay? (None!) I had a very nice room in one of the upper floors with a perfect view, enjoyed a beautiful sunset, like a dream... As Hotel Jen belongs to the Shangri-La Hotel group, it... More 

Helpful?
2 Thank Ralf M
Mandaue
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I had breakfast, waiters are unattentive and lacks sincerity on thier service. I asked for a coffee and i was told to get it at the buffet area. Its ok to get it there but i felt the manner i was told was impolite, i could have been directed to where the coffee station. Waiters seems so busy, not even... More 

Helpful?
Thank Nelson J
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Nelson, I appreciate that you have shared this review with us. I sincerely apologize for this and the poor start to the day this has caused. The necessary follow up and improvement shall take place. Thank you again and if I can assist further please do not hesitate to contact me personally. Kind regards. Edward Kollmer General Manager More 

Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

We had to spend 1 night near the Manila International Airport, this hotel was at least 15 to 20 minutes away by taxi from the airport, we arrived at night and drove trough a sketchy neighborhood. When we arrived you had to go trough security, they also had K9 dogs and men with guns at the door. Our first impression... More 

Helpful?
2 Thank Fligh
Manila, Philippines
Level Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my fiancee stayed here for 2 nights, it was our first Staycation in the city because we usually go on out of town trips and well we live in a posh place in Taguig, so for a change of scenery we decided to try it out, we picked this hotel as we thought it is the most value... More 

Helpful?
1 Thank ROXYLADY29
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi RROXYLADY29, Thank you for this wonderful review about our hotel. I am really delighted to know that you had a pleasant stay with us. I am also pleased that our Club Lounge as well as its perks have served you well. Thank you for describing our beds as awesome and comfortable. Thank you for complimenting the friendliness and helpfulness... More 

Penang
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very close to the Harbour front , PICC and some eateries (behind the hotel) Newly refurbished deluxe rooms but the standard rooms still smells like old carpet. Pillows and beds are not very comfortable. The Breakfast spread is pretty decent and the customer service is excellent. There is construction next to the hotel so make sure you pick a room... More 

Helpful?
Thank NatAli494
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi Miss P, Thank you for sharing this with us. I appreciate your compliments about our location. I am delighted that you find our customer service excellent and our buffet breakfast decent. I also thank you for highlighting our complimentary shuttle service to MOA. I shall take note of your concerns about the pillows and the bed. Thank you again... More 

Singapore, Singapore
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am really at a loss on how to review this hotel. A lot have been said about the hardware of this building so I shall focus on the greatness of this hotel, the staff who make this a great hotel. It was my first visit to Manila and it was a swift process getting to the hotel. I was... More 

Helpful?
Thank LeeCK
Edward K, General Manager at Hotel Jen Manila, responded to this review

Hi LeeCK, Thank you so much for this insightful review. I am very pleased to know that my team were able to assist you in retrieving your wallet. I have shared to Hannah and Ely your kinds words about them and I have personally thanked them on your behalf. I want to also extend my gratitude for complimenting the cleanliness... More 

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