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Hotel Jen Manila

4.0 of 5 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
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Hotel Jen Manila
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Hotel Jen Manila
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430 reviews from our community

Traveler rating
    141
    188
    62
    23
    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars NEW

My and my closests girlfriends stayed at Hotel Jen for about 3days and 2 nights we opted to check in this hotel because our friend who is getting martied over the weekend is also staying there. Hotel Jen has a very cozy and laid back feel from its lobby and the rooms. Me and my friends room are very comfy... More 

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I spent roughly a week at this property while in Manila on Business. The location is great as its near the Mall Of Asia but it's not too convenient if you need to be in and around Makati a lot. It can take over an hour by car to get to Makati. Other than this the rooms are great, staff... More 

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Rene S, Thank you so much for your amazing review about our location, service and room. We hope you enjoyed your stay and had a great time. We are happy that you have found us. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again. Kind Regards, Frencie Duadua Director of... More 

Toronto
Top Contributor
204 reviews 204 reviews
180 hotel reviews
266 helpful votes 266 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel for four nights during our recent tour of Manila. It is located about 20 minutes from the airport (unless there is massive gridlock as sometimes happens in the city!). The hotel reception is open and large. Our check in was fast and the receptionist was friendly. This was true of all of the hotel staff... More 

Was this review helpful? Yes 1
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Canadian079, Thank you so much for your amazing review about our hotel specifically the room, food and service. We are glad to hear that you enjoyed your stay. We have taken note of your observations and rest assured that we will take appropriate action on this matter. We are excited to welcome you back here in Hotel Jen Manila... More 

Quezon City, Philippines
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

With this hotel transitioning from the old look-and-feel of Traders Manila to the younger, more hip vibe of Hotel Jen, guests may find that the property is a literal mix of the old and the new. It may be difficult for the hotel to fully adopt the Hotel Jen because of infrastructure/facility limitations. Growing pains aside, the rooms offer larger-than-average... More 

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear Paulaxgianna, Thank you so much for your amazing review about our rooms and our service. We hope you enjoyed your stay and had a great time. We are happy that you have found us and highly recommend staying in Hotel Jen. We are excited to welcome you back here in Hotel Jen Manila and experience “That Jen Feeling” again.... More 

Manila
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First impressions last and after I left Jen Hotel, something tells me I want to make an excuse to go back. My room was very large. It was huge! I had a large desk to do paperwork and more. My room even had a living room in it! And I did not get a suite. Free internet in the room... More 

Was this review helpful? Yes
HotelJenManila, Manager at Hotel Jen Manila, responded to this review

Dear ManilaTravelman, Thank you so much for your amazing review about our hotel specifically the room, food and service. We are glad to hear that you enjoyed your stay. We have taken note of your observations and rest assured that we will take appropriate action on this matter. We are excited to welcome you back here in Hotel Jen Manila... More 

San Fernando La Union, Philippines
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

tried out hotel jen because it is being rebranded so i thought it would be a hotel with something exciting to offer. Besides, its affiliated with shngri-la. Unfortunately, hotel jen is like a teenager who is confused as of now. The facilities here can be really old or new. Towels for instance are old with traders hotel written on them,... More 

Was this review helpful? Yes 1
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear Mrbugsyph, Thank you for taking the time to review our hotel. We very much appreciate your kind words about our staff and service as well as your feedback on our facilities. We truly value the opinions of our customers and we sincerely apologize that we did not meet your expectations and for the inconveniences you experienced during your stay.... More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Hotel Jen is the former Traders Hotel, about 15 to 20 minutes from the airport in normal traffic and relatively close to the Mall of Asia. The former Traders name gives the sense of upscale but that is no longer the case of this aging hotel. There are still flashes of elegance and the staff is friendly and accommodating.... More 

Was this review helpful? Yes 1
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear QuiescoMagnus, Thank you for sharing your recent experience with us. We apologize for the inconvenience it caused you during your stay. We very much appreciate your feedback and bringing it to our attention. We believe that it is with feedback like this that we can improve our services and facilities. We have taken note of your concerns and rest... More 

Makati, Philippines
Top Contributor
80 reviews 80 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I never thought that i would like to start staying on hotels for vacation here in my own country. Never thought that the service would be at par with the hotels abroad. I was wrong!!! You wana get your money's worth, you want the best service, you want to be in control of your vacation duration and room location, better... More 

Was this review helpful? Yes 1
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear David D, Thank you so much for your amazing review about our service. We hope you enjoyed your stay and had a great time. We are happy that you have found us and highly recommend staying in Hotel Jen. We are excited to welcome you back here and experience “That Jen Feeling” again. Kind Regards, Gordon Aeria General Manager More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

During the Pope's visit Hotel Jen was one of the Hotel that offers a good vantage point to see the Pope. Eighter City View & the Bay view offers you to see the coming & going of the Pope, better yet line up on the street to get a closer view because the Hotel is just along Roxas Blvd. across... More 

Was this review helpful? Yes 1
TradersHotelManila, General Manager at Hotel Jen Manila, responded to this review

Dear Emelinab2014, Thank you so much for your amazing review about our location and service. We are happy to hear that you and your family enjoyed your stay and had a great time. Providing our guests with the best possible hospitality and service has always been our mission and we are glad to have met your expectations. We look forward... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked my family here for New Year's Eve and availed of the promo offering which included a buffet dinner at the restaurant Latitude and tickets to the New Year's Eve countdown event (but excluded breakfast). We booked two rooms since we were four adults. Since I read that the event was going to be held at the Club Lounge,... More 

Was this review helpful? Yes 1
HotelJenManila, General Manager at Hotel Jen Manila, responded to this review

Dear Marc Ryan Garcia, We are very sorry for all the service lapses you have experienced during your stay. We met with our team members and discussed in length your feedback and appropriate actions are being undertaken. As I am away of the office, my Director of Operations shall contact you directly and I hope you will give us an... More 

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Additional Information about Hotel Jen Manila

Address: 3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Jen Manila 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Traders Hotel, Manila Hotel Pasay
Traders Hotel Pasay
Hotel Jen Manila Pasay, Metro Manila, Philippines
Hotel Style:
#3 Luxury Hotel in Pasay

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