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Hotel Jen Manila

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3001 Roxas Boulevard, Pasay, Luzon 1305, Philippines (Formerly Traders Hotel, Manila)
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Hotel Jen Manila
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483 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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    (130)
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11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

You are looking for delicious food (buffet)? here is the place. Complete set of menu in their buffet table, (fish,beef,pork,chicken,seafoods) all are healthy foods. Staffs? Waiters? no problem, very fast quality service, very friendly staffs.

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Kim Son Lee, Thank you so much for your positive review about our hotel specifically about the food and our team. Your comments will be shared to everyone here at the hotel. We truly value your opinion and we are glad that we have met your expectations. I am excited to have you back and experience “That Jen Feeling”... More 

Shanghai, China
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

First time here. Used to be the Traders Hotel. Quite a old hotel and rooms are not very well maintained, by Shangri-La or even Traders/Jen standards, anyway. The neighbourhood is far from good. Staff, however, is courteous but so would most of them in a Philippines hotel. Not to the far from the airport and the Mall of Asia (MOA),... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Dochenry2013, Thank you for taking the time to review our hotel. We truly value your opinion and we believe that it is with feedback like this that we can improve our services and facilities. Please contact me through my email edward.kollmer@hoteljen.com so I may discuss your concerns further. Looking forward to hearing from you. Yours sincerely, Edward Kollmer General... More 

Baguio, Philippines
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

i used to book here when it was trader's hotel and have always had a great stay! it is now called hotel jen. same look, same buffet area! the staff this time is different, and they all have tags that look like sheriff's badges. reception staff and the bellboys very accommodating and friendly. no problem with water supply and shower... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Felina, Thank you so much for your positive feedback about our hotel. Your thoughts about our team, location, rooms, bathrooms, toiletries and restaurants have been shared with everyone here at Hotel Jen Manila. I am glad that you had a great experience at our hotel and I am excited to welcome you back at some time in the future... More 

Victoria, Canada
Level Contributor
70 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time at the Jen which seems to be an older model Shangrila. We booked a corner suite with points. the rooms were huge and the view over Manila Bay was great. We used the lounge on the 19th floor and the staff were very accommodating. The only issue we encountered in our one night stay was flooding in the... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear scapaflow40, Thank you so much for your positive feedback about our hotel. I really appreciate your comments about our team, rooms and club lounge. We will definitely share your kind words with everyone here at our hotel. We apologize for the inconvenience you had due to a clogged drain, please be assured that this won’t happen again in your... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Been staying in this hotel for the past 2 years - work related. On few other occassion - function/leisure related. The hotel staff has never failed to impress me nor surprise me with their politeness, cheeriness and helpfullness. - Many remembers me by name thus making it a 'special day' everyday. - Greetings are always free flowing all times of... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Terence, Thank you so much for your positive feedback about our hotel and our team. Please be assured that the hotel and its team will always be committed to provide excellent, cheerful and fuss-free service to our valued guests. Your kind words have been shared with all here at Hotel Jen Manila, specifically to Ms. Gian of our front... More 

Manila, Philippines
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here during the Pope's visit to the Philippines, located along Roxas Blvd. across the Cultural Center of the Philippines. For guests visiting the cities of Manila, Pasay and Makati hotel is located in the center making it accessible to various transport options. The hotel had several names from Holiday Inn to Traders Hotel and now Hotel Jen, it has... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Jatv, Thank you so much for your positive feedback about our hotel. I’m really glad you enjoyed your stay with us. Your thoughts about our rooms and location have been shared with all. I am excited to welcome you back some time in the future to experience "That Jen Feeling" once again. Yours sincerely, Edward Kollmer General Manager More 

new york
Level Contributor
67 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have stayed here multiple times. Was known as Trader's Hotel, and remains part of the Shangra La group. Right across the street from the Philippine Cultural Center. Stay on the exec floor. Private checkin-out, great food, afternoon tea, and cocktail hour. Service is exceptional. Rooms are spacious. Laundry service is a bargain. For about $20, fill the entire bag, and... More 

Was this review helpful? Yes 1
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear bjb1370, Thank you so much for your positive review about our hotel specifically the food, club lounge, bedrooms, laundry service and outdoor pool. Your comments will be shared to the entire Hotel Jen Manila team. We truly value your opinion and we are glad that we have met your expectations. I am excited to have you back and experience... More 

Quezon City, Philippines
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We're staying here now and we have to say that it was been a splendid stay so far. Superb customer service, great staff, fine dining. The rooms are spacious, clean tho' have that feeling of being old but it is not an issue. Only peeve is that there are no bidets in the bathroom. Everything is within distance, from SM... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Villa Maria Guests, Thank you so much for your positive feedback about our hotel. Your thoughts about our team, rooms and internet connection have been shared with all. I am excited to welcome you back some time in the future to experience "That Jen Feeling" once again. Yours sincerely, Edward Kollmer General Manager More 

China
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I got your attention, did n't I ? Hotel Jen is outstanding !! I stayed here 4 nights last week during the Philippine livestock show. It is all about the people who make this place remarkable . Service is superb,always with a smile.The waitress in the bar is so attentive,coming back on the second evening she knew exactly what i... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Robert, Thank you so much for sharing your satisfying experience at Hotel Jen Manila and for recognizing the excellent service of my team. I really appreciate your comments about our rooms, food options and internet connection and will definitely share your kind words with everyone here at our hotel. I look forward to welcoming you back and experience ‘That... More 

Pasig, Philippines
Level Contributor
155 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed June 24, 2015

Been to Hotel Jen. The executive rooms were spacious, modern and luxurious. The executive lounge has a nice view of Manila Bay, perfect view while having breakfast. I also noticed that they have high speed wi fi. I was able to download a clip, in mere minutes. The lobby restaurant Latitude has great courteous staff/server, and good selection of food.... More 

Was this review helpful? Yes
Edward K, General Manager at Hotel Jen Manila, responded to this review

Dear Mranola, Thank you so much for taking time to share your experience at Hotel Jen Manila. Very happy to hear you enjoyed your stay with us. Your positive comments about our team, bedrooms, club lounge, internet connection and food options are shared with everyone here at the hotel. Excited to have you back some time in the future to... More 

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