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All 19 Pasay hotels

The Heritage Hotel Manila

4.0 of 5 Hotel   |   Roxas Boulevard, Pasay, Luzon 1300, Philippines
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51%
Ranked #9 of 19 hotels in Pasay
A recent review
4 of 5 stars reviewed 3 days ago
Maria Antonia S Tokyo, Japan
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657 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This hotel is dirty, ripped towels, hair and scum in the bath. The rooms are supposed to have wifi, but it only worked a at the entrance to my room. It is over priced and I would definitely not stay here, or recommend this hotel to anyone.

Was this review helpful? Yes
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Adcat_11, Thank you for your feedback. We apologize for your inconvenience during your stay, however, we are still trying to locate your room number and stay dates to investigate and rectify these complaints. Since you are using an alias, we would appreciate if you would be so kind to send us your full name and/or room number to guest@heritagehotelmanila.com.... More

Tokyo, Japan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just spent the night here while waiting for a flight the next morning. This hotel isn't far from the airport but traffic is so terrible in Manila that it took 30 minutes to get here. According to Google it should have taken 13. The rooms were clean, the staff was a little TOO nice because they kept bothering us.... More

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Maria Antonia S, Thank you for staying at The Heritage Hotel Manila. We have taken note of your comment and our Front Office staff shall be glad to assist you with your preferences in your next visit. Again, thank you and we eagerly look forward to welcoming you back to our doors. More

Cambridge, United Kingdom
Contributor
18 reviews 18 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Heritage Hotel on the night prior to our departure from the Philippines. I contacted this and other hotels close to the airport by email with a number of queries and settled on the Heritage because of the prompt, informative and welcoming response I received from the hotel. I felt valued as a customer and this prompted... More

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear trishandambrose, Thank you very much for your positive feedback and gracious recommendation. It is our guests' satisfaction that drives us to excel in what we do and keeps the warm smiles on our staff's faces each day. We appreciate your comments and we look forward to welcoming you back to our hotel in the near future. More

Quezon City, Philippines
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Our university had its regular Leaders' Development Program at the function rooms at the 2nd floor of the hotel (Salle d'Avignon, Salle de Toulouse and Salle de Bordeaux). The rooms were very good for our purpose. They were conducive to teaching sessions, discussions and small group interaction. For me, the room temperature was just right. The waiters were very cordial... More

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear NelsonAnthony, Thank you for your feedback. Your satisfaction is of utmost importance to us and rest assured we have taken note of your comments regarding our food service. Your comments are valuable in fulfilling our incessant desire to improve our service to our guests. We look forward to having you and your university colleagues back in our hotel and... More

Tokyo, Japan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had an overnight transfer so booked a hotel near the airport. We booked directly on the hotel's website and got a reasonably good rate. Remember to factor in all taxes and service charges when comparing with other websites! Email contact with staff was OK to pre-arrange airport transfers 800 peso each way (or you can take a metered taxi,... More

Was this review helpful? Yes 3
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear robato_kun, Thank you for choosing the Heritage Hotel Manila. We apologize for the temporary non-availability of a non-smoking room during your check-in and rest assured that we have taken note of all your preferences. We hope to welcome you back to our doors and we eagerly look forward to providing you a more relaxing and enjoyable experience on your... More

Leicester, United Kingdom
Top Contributor
70 reviews 70 reviews
23 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have always said that I will provide an honest view as follows. Big and grand for sure .. nice reception area and reasonable rooms - until I discovered the catch!!! I booked with booking.com and my room was a little dated and indeed had to be changed because of electrical problems. One hour later I finally got moved surprisingly... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear WhickerSmith, Thank you for staying at the Heritage Hotel Manila. On behalf of the management, we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Rest assured that we have noted your feedback and you have our utmost assurance that we will endeavor to improve it. We look forward to providing you a smooth, seamless... More

Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed one night at this hotel. Lucky only one night. I never had a bed bug bite in my life before this tramp hotel. You never can tell. My neck, arms, chest are covered with welts. Fair warning. Maybe not every room has bedbugs, but the one I stayed in was one of the worst stays in my life,... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear wenter, Thank you for staying at The Heritage Hotel Manila. We immediately undertook an investigation on the room where you had stayed last 18-19 June 2014. Upon thorough inspection, our pest control provider discovered that the room had no bed bug infestation. Subsequently, after your check-out, the room was likewise used by one of our guests and no complaint... More

ireland
Top Contributor
110 reviews 110 reviews
40 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed June 16, 2014

The Heritage is a huge American style hotel, not unlike the Hilton. It is a great choice for a foreigner and the staff in particular the Duty Manager Noyi Lim were exxcellent. The rooms are good and clean and the food and bar are excellent. Foreign men are not constantly targeted at the bar as is often the case in... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear johnmfenit, Thank you for staying at The Heritage Hotel Manila. We highly appreciate your positive recommendation, and more importantly we are delighted to hear that you have found our rooms, facilities, food and staff excellent. Your satisfaction is of utmost importance to us as with all our guests. Again, thank you and we look forward to welcoming you again... More

Cairns, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2014

Spent 2 days in the Heritage and was very impressed. The main reason i stayed was its proximity to the airport. The staff are friendly and efficient, the rooms very clean and the food in the restaurant was very good. Mall of Asia is either a short walk or short taxi ride.

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear r6rider_58, Thank you for staying at The Heritage Hotel Manila. We are deeply elated every time we hear that our guests have been impressed by our dedicated service. We look forward to greeting you a warm welcome should you find yourself back in the Philippines. Our staff eagerly awaits your return as we hope to provide you another enjoyable... More

Riyadh, Saudi Arabia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 12, 2014

I stayed in the hotel for 2 days and was satisfied with their service. The room was clean and beds were cozy about o.5 miles fron the nearest train station. Swimming pool were clean and foods were very satisfying.

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear crixicon, Thank you for staying at The Heritage Hotel Manila. We are pleased to hear of your satisfaction with our facilities, location and cuisine. Should you find yourself back in Manila, we hope that you will allow us to once again cater to your needs and provide you a pleasant and memorable stay in our hotel. More

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Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Heritage Hotel Manila 4*
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines

210 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Pasay
Hotel Class
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 
Number of rooms
450

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