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The Heritage Hotel Manila

Hotel website
Roxas Boulevard, Pasay, Luzon 1300, Philippines
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The Heritage Hotel Manila
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The Heritage Hotel Manila
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1,045 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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  • German first
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    (299)
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Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

When you walk inside towards the reception, it has amazing interior design/architecture. Watch closely its attention to details on the walls and ceiling trims. I noticed a bit of 'damp' smell though as I entered the front door. Otherwise, the hotel and suite is perfect. The cost to stay includes breakfast buffett - and they do have a huge selection... More 

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Chicago, Illinois, United States
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

My sister and I had a very pleasant stay in this hotel. She is from The Netherlands and stayed only for 12 nights and I am from Chicago, Illinois U.S.A. and stayed for 24 nights. We chose this hotel because of its convenience to the airport and Mall of Asia and also to Makati City. The staff or employees are... More 

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Phoenix, Arizona
3 of 5 stars Reviewed 3 days ago NEW

Overall, the Heritage is fine. Nice staff. The location rating depends on what you're looking for. On the one hand, it's by a major, busy intersection. This is convenient if you're looking for a jeepney ride, or a trip over to The Mall of Asia. But if you're looking for a quiet night's sleep, have ear plugs with you, as... More 

Review collected in partnership with this hotel

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Singapore City, null, Singapore
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I got stuck in Manila for the night and stayed here. It was 5-15 minutes from the airport depending on traffic. The breakfast was fine, rooms were nice with good security. However, would not walk outside the hotel at night

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Shrike2747, Thank you for staying at The Heritage Hotel Manila! We are happy that you find the rooms nice and secured. Our location indeed is very convenient for travelers since it is near the airport. It is our pleasure that we have made your stay convenient and comfortable. We do hope to welcome you back in our hotel. See... More 

Abu Dhabi, United Arab Emirates
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Wife and I stayed here on a recommendation and were very pleased overall. We were given a lower floor room but it was rear facing, quiet and nice size! Location was good and not to bad for getting to the MOA or local casino's. Check-in was quick, everyone was courteous. Dislikes - Internet was slow even with the given booster... More 

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San Juan Bautista, California
5 of 5 stars Reviewed 5 days ago NEW

Heritage Hotel location and service is great. Location is Easy access to airport and Mall of Asia. Food is great but carpet in room doesn't look clean. It can use upgrade for new carpet or maybe replace it with wood or laminated flooring. Personnel are helpful and hospitable.

Review collected in partnership with this hotel

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear ciriloj2015, Thank you for choosing to stay at The Heritage Hotel Manila! We appreciate your positive feedback and very pleased to hear that our staff are helpful and hospitable and that our location is great. We have noted your concern on the carpets and it may pleased you to know that we have plans of renovating soon. We are... More 

Dublin, Ireland
Level Contributor
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was there only for one night, I waited for my next flight to mindanao. The hotel was neat, clean and quiet. The personnell very polite and helpful. Even the price is little higher, it is worth. The reataurant is good and the relationship from food to price is okay for a western traveller.

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Mike_Hentrich, Thank you for choosing to stay at The Heritage Hotel Manila! We are delighted to hear of your positive feedback and pleased to know that you have enjoyed your stay with us. We truly devote ourselves in giving our guests the best service they deserve. We look forward in welcoming you back and await your return as we... More 

Auckland
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel needs renovations and good upgrades. Some areas had a musty smell like mushrooms growing in the carpet. The hotel looks tired. No Free WiFi available compared to other hotels. Swimming pool needs good cleaning.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear vercabs Thank you staying at The Heritage Hotel Manila! We have received your feedback and have taken note on the areas for improvement such as the rooms, carpets and swimming pool. Your opinion is valuable to us and it may pleased you to know that we have plans of renovating the hotel soon. We apologize for any inconvenience this... More 

11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Looking for a good hotel with delicious food? Maybe The Heritage Hotel is for you. But for its improvement I think the hotel management needs to have some renovation, well if you'll look at it outside its kinda old. but that all, overall the services are great.

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear KimsonLee C, Thank you for your wonderful feedback. We are delighted to hear that we have made your stay a pleasant one. Thank you for complementing our services and our food. It may pleased you to know also that we have plans of renovating the hotel soon. We do look forward in welcoming you back in our hotel. See... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Our entire stay at the Heritage Hotel was exceptional. The staff was professional, courteous, and did everything possible to accommodate me and my family. The safe in our room was inoperative, and after all attempts by maintenance to correct the issue were unsuccessful,, the hotel staff upgraded us to a different room. I have stayed at the Heritage Hotel numerous... More 

Review collected in partnership with this hotel

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