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All 19 Pasay hotels

The Heritage Hotel Manila

4.0 of 5 Hotel   |   Roxas Boulevard, Pasay, Luzon 1300, Philippines
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51%
Ranked #9 of 19 hotels in Pasay
A recent review
3 of 5 stars reviewed 2 weeks ago
WhickerSmith Leicester, United Kingdom
  • Reviews (653)
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653 people have reviewed this hotel

Traveler rating
    67
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Tokyo, Japan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We had an overnight transfer so booked a hotel near the airport. We booked directly on the hotel's website and got a reasonably good rate. Remember to factor in all taxes and service charges when comparing with other websites! Email contact with staff was OK to pre-arrange airport transfers 800 peso each way (or you can take a metered taxi,... More

Was this review helpful? Yes 2
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear robato_kun, Thank you for choosing the Heritage Hotel Manila. We apologize for the temporary non-availability of a non-smoking room during your check-in and rest assured that we have taken note of all your preferences. We hope to welcome you back to our doors and we eagerly look forward to providing you a more relaxing and enjoyable experience on your... More

Leicester, United Kingdom
Top Contributor
70 reviews 70 reviews
23 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have always said that I will provide an honest view as follows. Big and grand for sure .. nice reception area and reasonable rooms - until I discovered the catch!!! I booked with booking.com and my room was a little dated and indeed had to be changed because of electrical problems. One hour later I finally got moved surprisingly... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear WhickerSmith, Thank you for staying at the Heritage Hotel Manila. On behalf of the management, we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Rest assured that we have noted your feedback and you have our utmost assurance that we will endeavor to improve it. We look forward to providing you a smooth, seamless... More

Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed one night at this hotel. Lucky only one night. I never had a bed bug bite in my life before this tramp hotel. You never can tell. My neck, arms, chest are covered with welts. Fair warning. Maybe not every room has bedbugs, but the one I stayed in was one of the worst stays in my life,... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear wenter, Thank you for staying at The Heritage Hotel Manila. We immediately undertook an investigation on the room where you had stayed last 18-19 June 2014. Upon thorough inspection, our pest control provider discovered that the room had no bed bug infestation. Subsequently, after your check-out, the room was likewise used by one of our guests and no complaint... More

ireland
Top Contributor
109 reviews 109 reviews
40 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Heritage is a huge American style hotel, not unlike the Hilton. It is a great choice for a foreigner and the staff in particular the Duty Manager Noyi Lim were exxcellent. The rooms are good and clean and the food and bar are excellent. Foreign men are not constantly targeted at the bar as is often the case in... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear johnmfenit, Thank you for staying at The Heritage Hotel Manila. We highly appreciate your positive recommendation, and more importantly we are delighted to hear that you have found our rooms, facilities, food and staff excellent. Your satisfaction is of utmost importance to us as with all our guests. Again, thank you and we look forward to welcoming you again... More

Cairns, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent 2 days in the Heritage and was very impressed. The main reason i stayed was its proximity to the airport. The staff are friendly and efficient, the rooms very clean and the food in the restaurant was very good. Mall of Asia is either a short walk or short taxi ride.

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear r6rider_58, Thank you for staying at The Heritage Hotel Manila. We are deeply elated every time we hear that our guests have been impressed by our dedicated service. We look forward to greeting you a warm welcome should you find yourself back in the Philippines. Our staff eagerly awaits your return as we hope to provide you another enjoyable... More

Riyadh, Saudi Arabia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the hotel for 2 days and was satisfied with their service. The room was clean and beds were cozy about o.5 miles fron the nearest train station. Swimming pool were clean and foods were very satisfying.

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear crixicon, Thank you for staying at The Heritage Hotel Manila. We are pleased to hear of your satisfaction with our facilities, location and cuisine. Should you find yourself back in Manila, we hope that you will allow us to once again cater to your needs and provide you a pleasant and memorable stay in our hotel. More

Manila, Philippines
Top Contributor
97 reviews 97 reviews
28 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here for a night to watch a concert nearby since we live far and my husband has work early the following day. Heritage is an old hotel but with affordable rates. On the way to the hotel, my phone died and my reservation details are on it, had to charge it at the lobby to get my reservation details... More

Was this review helpful? Yes 1
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear anythingoes, We are delighted to hear your appreciation of our staff’s warm and extensive service. We, at the Heritage Hotel Manila, constantly strive to provide service without borders and smiles that warm the heart of our guests. Thank you for choosing the Heritage Hotel Manila and we sincerely look forward to your next stay at our hotel. More

Richmond, Virginia
1 review
5 of 5 stars Reviewed June 4, 2014

The personnel are warm, we were greeted with smiles, very helpful and accommodating, the place is beautifully decorated, it looks grand and warm . The location is close to the mall and not too far from the airport. we highly recommend the place. Breakfast was late ,it was not served till 0600 we have to leave early. We will come... More

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Ben A, Thank you very much for your words of appreciation for our service. We eagerly look forward to welcoming you and your family back to our doors and cater to your utmost satisfaction. More

USA
Contributor
18 reviews 18 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 4, 2014

I hear it used to be a great hotel. I'm not sure about it. Several reasons: (1) Ants in room.. harmless little creatures, but YUCK.. Ants?!?!? (2) Airconditioning not all that great (3) Fym congested, steam room like a small dungeon and not working (4) rooms quite dated (5) breakfast didnt have much choice for vegetarians (6) despite early check... More

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TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear BimboTravel, We sincerely apologize for your inconvenience with our Male Steam Room, which is currently under repair. We have taken note of your preference for vegetarian food and we are carefully investigating your other feedback. We hope to make up for this lapse in service in your next visit and provide you a superb and memorable hotel experience. More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014 via mobile

An excellent service from the moment i walked in,till i left. Its not my first time here in heritage, but i just thought i should share my experience. So others could put this hotel in one of their 'place to stay' while in manila. The reception staff are very informative,any information you need to know during the stay..just ask! They... More

Was this review helpful? Yes
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Rose A, Our sincere thanks and gratitude for sharing your positive feedback. Your satisfaction is of utmost importance to us, and we gladly look forward to again providing you our service excellence as we proudly remain your 'place to stay' while in Manila. More

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Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Heritage Hotel Manila 4*
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Pasay
Hotel Class
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 
Number of rooms
450

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