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Edsa Shangri-La

Travelers' Choice award winner
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1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines
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Edsa Shangri-La
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1,248 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were able to check in past 4 pm already but they were very nice to allow us to check out late the next day at 2 pm. The room we stayed was very clean.. The bed, pillows, comforter.. Everything. We had a good staycation and it was worth the price we paid! Also I have to make mention of... More 

Helpful?
Thank ann lorraine R
Laguna Province, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

A rude lobby staff of edsa shang told us that my kid was not allowed to run in the lobby even if there was a conpetent adult watching over him. My son is three years old. And he has autism. I hope management can teach their staff a bit on courtesy as I felt discriminated by their staff lobby treatment... More 

Helpful?
2 Thank Aimee D
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Edsa Shangri-La for a week on business. This place rocks. Super friendly, helpful staff, awesome pool that puts Florida to shame and a world class fitness facility. I was on a business trip but if it were vacation I may have stayed in the Philippines forever.

Review collected in partnership with shangri-la.com

Helpful?
2 Thank JeffLeigh
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear JeffLeigh, It was a pleasure having you stay with us during your recent visit to the Philippines. We are very glad to hear that you enjoyed your stay with us immensely. Thank you very much for your kind words about our staff, our pool, and our Health Club. We are greatly heartened by your feedback, and we will continue... More 

Manila, Philippines
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First time to write a review about this hotel but stayed several times although this is the first time we tried the newly renovated tower room. The garden wing rooms are still the old ones but I think that renovation will eventually follow. Room-decent size, clean, well appointed Bed, pillows are comfortable. Clean sheets Bathroom is clean as well. The... More 

Helpful?
Thank Kikay888
Hong Kong, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Pleasant stay but some bad ararrangements cannot be Matched Breakfast is compared to others not too bad but refills is Too slow and after finishing food then no refilled Car Transfer always not available

Review collected in partnership with shangri-la.com

Helpful?
Thank CYYU
Johor Bahru, Malaysia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Being a regular guests of this hotel, the staff made sure that you feel like you just arrived home. It is always homey compared to other Shangri-la in the country. Most of the staff remember your name and serve a hearty buffet breakfast. The pool, trees and even the birds gives that resort feel while in the middle of the... More 

Helpful?
Thank Jullaire
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Jullaire, Thank you for consistently choosing to stay with us on your visits to Manila. We are immensely pleased that you had an enjoyable stay and that we consistently met your expectations. We appreciate your positive feedback about our staff, our buffet breakfast, and our pool area. We highly value your input, and in line with this, your feedback... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed early January and as always warmly welcomed. Very clean and tidy rooms, impeccable service from the team. Special mention to Juki and Cathy for always going to extra effort to make my stay just that much more pleasant.

Review collected in partnership with Shangri La Hotels

Helpful?
Thank nick580
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear nick580, Thank you for choosing to stay with us again during your recent visit to Manila. We are immensely pleased that you had an enjoyable stay, and we appreciate your positive comments about the upkeep of our rooms and the hospitality demonstrated by our staff. Thank you also for your commendation of Juki and Cathy who will most certainly... More 

Madrid, Spain
Level Contributor
153 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

An absolutely perfect gem of a resort in the center of Manila, across the street from the convention center. Sports facilities are 5 Stars. Great friendly helpful staff, beautiful layout and superb accommodations. Highly recommend this hotel.

Helpful?
Thank VictorC1
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear VictorC1, It was a pleasure having you stay with us during your recent trip to the Philippines. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you very much for your kind words about our sports facilities, our staff, and our rooms. We are greatly heartened by your feedback, and we will continue... More 

Sydney, Australia
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked a garden wing room for the family, returning visit after a pleasant but not extraordinary stay - and must say impressed with the general upgrades! Easy walking access to the malls around, which have still maintained standards generally over the past few years. Pool and gym areas first-class. We also availed of the child-minding/activities service, which was great for... More 

Helpful?
Thank DrBK
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear DrBK, Thank you for returning to Edsa Shangri-La, Manila on your recent trip to the Philippines. We are very happy to hear that you had a pleasant stay. Thank you for your positive words about our upgrades, our pool, our Health Club, and our activities and services for children. We've also shared your feedback with our Management staff about... More 

Tulsa, Oklahoma
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed January 18th,the room was nice,and very clean.The spa was great.but after buying a cheesecake was told we could only eat it in our room, not in the lobby lounge, when we asked for a manager was told they were unavailable. Then asked if they could call, when free.told sure ; although that call never came. The other restaurants... More 

Helpful?
Thank TRAVELWORLD110465
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear TRAVELWORLD110465, Thank you for taking the time to tell us about your recent experience at Edsa Shangri-La, Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We sincerely apologize for your dissatisfaction with our lapses in relation to the hospitality we demonstrated. Providing quality service and demonstrating... More 

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