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Edsa Shangri-La

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1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines
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Edsa Shangri-La
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Edsa Shangri-La
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953 reviews from our community

Traveler rating
    520
    282
    84
    44
    23
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222
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466
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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Singapore, Singapore
Contributor
20 reviews 20 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Edsa shangri- la is the place I stay whenever I travel to Manila and I must say that the place is nice and the staff is very helpful and nice. However I am more and more disappointed with the way they are organized and this turn the customer experience to become a queuing and waiting experience. For such highly price... More 

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Manila
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Traffic is terrible in Metro Manila, and if you have business in Ortigas, best to stay in EDSA Shang. Direct access to the mall, good swimming pool, good breakfast buffet, and generally walkable to any part of Ortigas CBD.

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Singapore, Singapore
Top Contributor
91 reviews 91 reviews
65 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was a well-maintained hotel in the city centre. Some floors were also newly refurbished recently. The room was comfortable and I had a huge King-sized bed that was actually 2 Queen beds put together. Buffet breakfast was also pretty impressive with a large selection of Asian and Western food. The only complaint I had was they extremely slow check-in... More 

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Marikina City, Rizal, Philippines
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was my husband's birthday and Citibank gave us FREE room if we book for just one night at their Tower Wing Premier Room. We were given a corner room on the 13th floor and we immediately felt so special. The room smelled fresh and clean. Pillows and bed were soft and clean. Toilet was big and the toiletries smelled... More 

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Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My second time staying at edsa was just as luxurious as the first. The hotel has all the ammenities one would need and they wil accommodate you with any wish. However i did have some issues with the organisation of the staff in the restaurant. We had a prearranged deal with included meals, but somehow i ended up being charged... More 

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I often take my dog (22-lbs, very well trained, wonderful soul), especially when I travel with family or business more than a week. It's very unfortunate that I could not take him on this trip because we were staying here. This is a beautiful hotel, don't get me wrong. I do not mind paying a pet fee or something, I... More 

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Melbourne, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I really wanted to be blown away by the level of service and luxury at this hotel. It is after all a Shang and therefore should be amazing. Sadly there's not a lot of good points. I stayed at the hotel for 35 nights so enough time to be wowed. Firstly the good points Airport pick was quick and easy... More 

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Patrick S, Public Relations Manager at Edsa Shangri-La, responded to this review

Dear Mojogirl22, Thank you for sharing your recent experience at Edsa Shangri-La, Manila with us. Having reviewed your comments, we are disheartened to learn that we were not able to meet your expectations during your visit. Kindly be assured that we have shared your feedback with our management team and that the issues raised will be addressed and considered in... More 

Parañaque, Rizal, Philippines
2 reviews
4 of 5 stars Reviewed 1 week ago

Nice Facilities. Close to everywhere worthwhile. 'Avoided the Metro traffic by setting up the meetings around the Ortigas area. Buffet at Heat restaurant is very good. Unwinding at nearby Metrowalk was good. Shopping at adjacent SM and Shangrila was cost efficient and convenient.

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Patrick S, Public Relations Manager at Edsa Shangri-La, responded to this review

Dear GOFAR71, Thank you very much for your feedback. I took delight in reading the details about your stay and your experience at the hotel. We are glad to know that you like the buffet spread at HEAT, our all-day dining restaurant. Please know that we value your personal experience. On behalf of the rest of my team, I look... More 

london
Contributor
20 reviews 20 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

For the Past 7 years I have made Edsa Shangri-La my second home in Manila. I come every year to Manila and always make sure I stay a few nights here. The moment you walk in you feel immediately welcome and the beautiful lobby and furnishings ensure you are staying in pure luxury. However, the hotel has been recently renovated... More 

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Patrick S, Public Relations Manager at Edsa Shangri-La, responded to this review

Dear dnrtt10, Thank you very much for sharing your recent experience at Edsa Shangri-La, Manila. We are delighted to know that that hotel has been a part of your life for the past seven years. We are extremely happy that you enjoyed your stay and that you find our staff courteous. Thank you also for mentioning Chef Rico of HEAT.... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

Great property, lovely people and a great Guest relations team to greet you and check in every time you go.. They strive to become better every time.. Special mention to that boy Lakhmal and Madam Joy Reyes for managing the great team..

Review collected in partnership with shangri-la.com

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Patrick S, Public Relations Manager at Edsa Shangri-La, responded to this review

Dear Srivatsa-m-k, Thank you very much for sharing your recent experience at Edsa Shangri-La, Manila. I am delighted to know that you are happy with our facilities and services. Thank you also for mentioning Lakhmal and Joy. Certainly, they will be happy to know that you have commended them for their excellent service. Please know that you are very important... More 

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