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Edsa Shangri-La

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1 Garden Way | Ortigas Center, Mandaluyong, Luzon 1650, Philippines
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Edsa Shangri-La
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Edsa Shangri-La
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974 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila, Philippines
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Another wonderful stay! As usual, the staff was friendly and accommodating. The buffet breakfast was wonderful. The new health club was awesome! It had Bluetooth headphones, a Zumba class, refreshing fruit-infused water. Next time I hope to try the sauna. The pool was marvelous; the water was very clear and cool. I can go on and on raving about this... More 

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Denmark
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My stay last week at the EDSA Shangri-la was most enjoyable. From the moment I arrived in the front porch I felt the hospitality and friendliness the staff extend to you. I had the privileges of access to the relaxing atmosphere in the Horizon Club Lounge. The competent manager Mrs. Corpuz in particular and her team give their guests a... More 

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San Francisco, California
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

I stayed at the EDSA Shangri-La from December 8 - 21 and then again from February 24 - March 4. I believe the came short of meeting my expectations of a 5-star hotel. Aside from the few issues I experienced with the hotel, the interest on addressing the issues by the on duty manager was non-existent or poor at best.... More 

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New York City, New York, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my 5th visit to this hotel in the past 2 years. I can sum up my experience here in just one word. Impressive! Each time I have had the great pleasure of taking advantage of the Horizon Lounge and it's many amenities. From the point of booking the reservation through to my departure to the airport it is... More 

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Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear hotalink, Thank you very much for taking time to share your experience at Edsa Shangri-La, Manila. We are extremely delighted that you felt at home in our hotel. We are very happy to know that your stay was comfortable and enjoyable. Thank you also for mentioning your various interactions with our staff: 1. Miejello for the prompt reply and... More 

Vancouver, British Columbia, Canada
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Back in the Edsa Shang after defecting to the Marco Polo on my last trip. The Edsa Shang does feel more spacious and easier to access - not sure it's worth paying 30% more for the pleasure, but on a 5 day very hectic business visit I appreciated the quick personalised in-room check-in and the ability to get in and... More 

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Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear Danny K, Thank you very much for sharing your experience at Edsa Shangri-La, Manila. We were delighted to read the details about your 5 day stay and your experience at HEAT, our all-day dining restaurant, as well as the quick personalized in-room check-in. Please know that we value your feedback. We shall take note of the communication problems with... More 

Fort Lauderdale and Germany
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Checked into the Garden Wing. This is an old tired buidling, nothing like Shangri La. Old bathrooms, old furniture from the last century. I did not have a shower curtain in the last 5 years in a bathroom... at Edsa there they are. We wanted to have a smoking room, they stank so much, we moved to 3 rooms... I... More 

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Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear fll63, Thank you for choosing to stay at Edsa Shangri-La, Manila on your most recent trip to the Philippines. Having reviewed your comments, we are sincerely disheartened to learn that we have not met your expectations during this trip. Your comments regarding our hotel rooms, our wait staff service, and breakfast offerings are important for us to implement measures... More 

ALPHARETTA
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights. Fantastic luxury. Large, roomy rooms. Fabulous breakfast buffet. Excellent amenities, of which I only used a few (unfortunately). Gracious and immaculate service. The only problem is that there is literally nothing to do near the hotel (except mall hop).

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Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear AUROBINDO S, Thank you very much for taking time to share your experience at Edsa Shangri-La, Manila. We are extremely delighted that you felt at home in our hotel. We are very happy to know that your 2 night stay was comfortable and enjoyable. Also, we are glad to know that you like the buffet spread at HEAT, our... More 

Albany, NY
Top Contributor
185 reviews 185 reviews
38 hotel reviews
200 helpful votes 200 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Most higher end hotels are in Makati. In Mandaluyong, EDSA Shang is the only choice. I’d been to the restaurants and lobby bar in this place before, and hoped that our extended stay would be good. It is also connected to the large malls next door with a walkway, although it’s quicker to simply exit the hotel and walk across... More 

Was this review helpful? Yes 2
Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear IT-Expert, Thank you very much for taking time to share your experience at Edsa Shangri-La, Manila. We are extremely delighted that you felt at home in our hotel. We are very happy to know that your stay was comfortable and enjoyable. Thank you also for mentioning your various interactions with our staff. Certainly, this will be happily shared with... More 

Senior Contributor
48 reviews 48 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff are very courteous and accommodating - thumbs up. Room interior is nice - not the best but it's neat and cozy. I love the bed and pillows as I feel rested. Food is OK - I would say it's expensive because I did not like the taste. Very convenient to reserve a transportation. If in case you plan to... More 

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Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear MiyakaYuki, We are happy to know that you find tranquility and comfort while staying at Edsa Shangri-La, Manila. We are extremely appreciative of all your kind words about the hotel facilities and staff. Please know that we value your feedback. Certainly, we look forward to welcoming you in the future to once again delight you. Yours sincerely, Amit Oberoi... More 

Top Contributor
51 reviews 51 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall It's a good 5* place no doubt. Just ask if you need something and they will respond. (4/5) Location Unless on a business trip in Ortigas business district, part of Pasig city, I wouldn't chose this place. Few good malls in the area (SM, Shangrila Plaza, Podium, St. Francis, Robinsons), but walking around is not recommended as it is... More 

Was this review helpful? Yes 1
Patrick S, General Manager at Edsa Shangri-La, responded to this review

Dear manosk1, Thank you very much for sharing your experience at Edsa Shangri-La, Manila. We were delighted to read the details about your stay and your experience at the Lobby Lounge and Senju. Please know that we value your feedback. As such, we shall let our management team know of your experience at the pool bar and any communication issues... More 

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