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Lancaster Hotel Manila

622 Shaw Boulevard, Mandaluyong, Luzon 1552, Philippines
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1 room 1 guest
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Lancaster Hotel Manila
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226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • Chinese (Simplified) first
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Manila, Philippines
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Lancaster Hotel Manila has always been my top hotel for staycation. Rooms are huge with kitchenette. You can request for cooking utensils without any charges. They also allow early check-in and late-check out if available. Staff are pleasant and customer oriented. Food is great especially their Calderata which is absolutely amazing. For their rate, you get more than what you've... More 

Was this review helpful? Yes
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

first, the staffs are really nice, the food we ordered was delicious, the room we had was very clean and also the bathroom but the bathtub was very high that we need to be very careful stepping down the floor from having a bath/shower because we might slip. The location is not really accessible, it was far away from everything.... More 

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Cainta, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a 3-bedroom suite for the whole family last july 27-28. Assuming that the hotel is aware that not only 2 guests will be arriving, i inquired about the parking space allotted for a 3 bedroom suite. they only provide 1 slot per room, but do not take into consideration the number of guests that will check in. If... More 

Was this review helpful? Yes 3

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Muntinlupa, Philippines
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 23, 2015

My family and I availed their promo on a travel expo last February. It's so traffic on your way there but yes the good thing it was close to the malls. ONLY ONE HOUSEKEEPING GIRL SMILED TO US THE WHOLE STAY. NOBODY ELSE DID, NOT EVEN THE PEOPLE ON THE FRONTDESK, its like they don't like to be talking to... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2015

I have always been a returning guest of your hotel however, one incident made me think otherwise. I made one reservation to be used on June 12-14, 2015. However, upon check-out, I was told that two reservations were made. I filed a dispute to Direct Hotels to which the latter said that two rooms were actually used during those days.... More 

Was this review helpful? Yes 4
Caloocan, Philippines
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 19, 2015

I was there last July 18 -19, 2015 since we have a course to attend at the hotel for 2 days July 18 and 19 ( POWER PUNCH ). I choose to stay there for convenience of not going home while on the course to avoid traffic in the metro. Kudos for their free vallet parking for resident guest. Staff... More 

Was this review helpful? Yes 3
Sydney
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 30, 2015

Lancaster Hotel is located about 5 to 10 mins walk to Leading Malls, Markets, General Shops, and Cinemas, Bus Terminal, Rail Network to Restaurants of all tastes. The hotel provides all guests with a free bus service dropping you off to the local shopping malls if you prefer to take a ride in air condition comfit or you can go... More 

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Lancaster_Hotel, Marketing and Communications Manager at Lancaster Hotel Manila, responded to this review

Hi TonyCav71, Thank you very much for a great review. We are happy to hear that you have enjoyed your stay in our hotel. Please know that we are continuously improving our services to provide our guests with excellent service. Again, thank you for your kind words. We do appreciate it. We hope to have you back here soon. Warm... More 

1 review
3 of 5 stars Reviewed June 29, 2015 via mobile

We stayed at lancaster 2 weeks while in manila for surgery. We were questioned about a missing plate and towel that room service had taken due to cleaning our room. Trying to talk with front desk staff at night was almost impossible due to the loud music! We had to call security twice due to loud parties next door. Ordering... More 

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Lancaster_Hotel, Marketing and Communications Manager at Lancaster Hotel Manila, responded to this review

Dear Multitarnz, We are saddened to hear your experience. I have sent you a personal message to check the details of your booking. Thank you for taking time to give your feedback. Your review will enable us improve our services. Again, our sincerest apologies. Best regards, Marketing and Communications Manager More 

Batangas City, Philippines
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 26, 2015

it was a good view on top. their buffet was good, there lot of food to unlike other hotel in manila the calling their breakfast a buffet with just only egg rice fried rice and meat. lol. when i was there we almost took an hour to take elevator. and their bathroom too small. but the bedroom was spacious.

Was this review helpful? Yes
Lancaster_Hotel, Marketing and Communications Manager at Lancaster Hotel Manila, responded to this review

Hi Mark Patrick, Thank you for your kind words about our breakfast buffet and the great view from our hotel. Our F&B group continues to do better on their services. However, it is upsetting that you had a bad experience on the elevator. Please know that it was already addressed. Again, thank you for your feedback. We hope to have... More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 18, 2015

The hotel staff is nice though at the time of my visit only one elevator is working for serving many floors. Shower heater is not working in executive room so we change. You can cook at this hotel, they provide pots and pans. Breakfast buffet is tasteful.

Was this review helpful? Yes
Lancaster_Hotel, Marketing and Communications Manager at Lancaster Hotel Manila, responded to this review

Hi Irma, Thank you for your feedback! I will relay to our F&B your good feedback on our breakfast buffet. I am sure they will be more motivated. It is unfortunate that you have experienced those incidents. Rest assured that we already fixed the heater and the elevator concern is being attended to. Hope to have you back soon, Marketing... More 

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