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All 64 Makati hotels

Crown Regency Hotel

4.0 of 5 Hotel   |   1026 A. Arnaiz Avenue, Makati, Luzon 1200, Philippines
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Crown Regency Hotel
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52%
Ranked #35 of 64 hotels in Makati
A recent review
5 of 5 stars reviewed 2 days ago
gkarol13 Southampton, United Kingdom
  • Overview
  • Reviews (234)
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  • Room tips (27)
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234 people have reviewed this hotel

Traveler rating
    15
    102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Southampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My family checked in this hotel last January before we went back here in England and was stunned by how the staff treated their client. The hotel is perfectly quite and inviting, nice room and close to the big mall in Makati. Even now whenever my parents travels to Makati they always checked in to this hotel. Definitely a well... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear gkarol13, Thank you very much for taking time to write this review. We really appreciate your positive remarks and are glad that you are pleased with our services. It is delightful to know that our staff has assisted you very well. It our pleasure to give the best service to you, our guests. We are also happy to know... More

Tacoma, Washington
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came in and was received by smiling staff. What surprised me was that the staff in charge gave me his personal email address to confirm the booking since their system was not working. I felt uncomfortable and asked him if that was safe and he said yes, but I still was not comfortable and didn't do it anyways for... More

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear Mark_Liza, Thank you very much for taking time to write this comprehensive review of our hotel. Your feedback is very important for us because it lets us know how we can improve our services. Regarding your experience with our staff, they are actually allowed to give their email addresses, just in case the system breaks down. This is to... More

Manila, Philippines
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Taking charge of more than 10 room bookings was not a burden with the great and amiable resident hotel manager Mr Elmer Montejo. I am looking forward to staying in this hotel, confident that our rare family reunion will be in good hands. My emails to Mr Montejo are promptly answered, and he has always provided doable solutions and/or alternatives... More

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear lilet819, Thank you for taking time to write this review. It delights us to see that you are well pleased with our hotel services. We are also glad to know that Mr. Montejo has been efficient in assisting you and your family through the booking process. We will definitely let him know that he has been a great help... More

Bandar Seri Begawan, Brunei Darussalam
Senior Contributor
23 reviews 23 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

1) very near Glorietta shopping mall, very convenience if you like shopping 2) hotel are very helpful in getting taxi for us 3) We need to pay extra of 2000Peso for early check in and also late check out 4) Rooms are ok if you are not fuzzy 5) Hotel allow us to use their computer for our flight check... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear Cindyliew12, Thank you for taking the time to leave us with this brief and informative review. We are glad that you enjoyed the convenient location of our hotel, and that our staff took the initiative in helping you procure a taxi. We hope that overall, your stay with us was more than satisfactory and that we met your rightly... More

Fairfield, California
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 9, 2014

I was scheduled to stay at the Crown Regency this past May for 1 evening. I even arrived early for check-in. When I returned to check-in from shopping at Green Hills, the day supervisor told me I had to be transferred to another hotel. I was not happy because according to Expedia, my room was guaranteed. After a 4 hour... More

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear Greg A, Thank you for taking the time to write this review regarding your stay with us last May. First of all, we would like to thank you for your loyalty to our hotel. We are very pleased to hear that your trips with us over the years have been satisfactory and that they have brought you to continuously... More

Makati, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 6, 2014

First thing I noticed in the hotel is that it looks old; the dark-colored furniture, antique decors, faint orange lighting, and the building's facade in badly need of a repaint job. It's a four-story building that looks small and lonely compared to the hotel siting across the street, Dusit Thani. The room though was decent and clean. First thing I... More

Was this review helpful? Yes 2
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear Marge G, Thank you for taking the time to write a review about our hotel on TripAdvisor. It is through the feedback of our customers that we are able to improve the services of our hotel. First of all, we would like to apologize for any inconvenience that we may have caused you and your party. We have taken... More

Mauritius
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 4, 2014

The good: 1. Good location: if you want to shop then shop till you drop- glorietta and greenbelt is walking distance from the hotel 2. Breakfast was not bad. Good blend of some filipino and western food. Can do better: 1. I was not impressed with the welcoming from the staff. Filipinos are well known to be warm and polite... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear TinaH19, Thank you very much for taking the time off to give us a feedback regarding our hotel. We appreciate the feedback of our guests as it is through these that we are able to work on our hotel to be able to serve you better. For the concerns that you have raised above, I have no excuses to... More

Manila, Philippines
Top Contributor
60 reviews 60 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 6, 2014

Stayed here alone for 1 night last Jan 2014 for a layover. Booked this room for less than P3,000/night with breakfast at Agoda website. The Standard Room has a comfy queen size bed (which I like the most!), 32inches LCD Tv, Work desk and the toilet size is acceptable and has a bath tub. They have a free Internet/Wifi connection.... More

Was this review helpful? Yes 2
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear iTextSpeak, Thank you for taking the time to write this review about our hotel. We are very pleased to hear that you enjoyed your stay with us. We always aim to meet or exceed the standards that have been set by our guests, and we are very happy to hear that the hotel was able to serve your needs.... More

Bangkok, Thailand
Contributor
16 reviews 16 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 24, 2014

good room compare to the price great location can walk to shopping center. the staff are not professional. every times i ask them something they have no answer for me. even i ask for a map :( it like talking to the wall. so i give up.

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear chunya-cow, First of all, on behalf of Crown Regency Hotel Makati we would like to extend our sincerest of apologies. We have shared your concern to the department concerned and rest assured we will be working on improving our customer service. At Crown Regency, we have set a standard that our guests have rightly expected from us and to... More

Hong Kong SAR
Top Contributor
70 reviews 70 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 5, 2014

Some reviews said it's good to stay in Makati because is convenient to the shopping centers and attractions. But if you're just staying in Manila for 1 day as a stop over before go to island.I think it's better to stay around the attractions instead of Makati. Because it's quite far away from Intramuros,Mall of Asia,Rizal Park,Ocean Park....these attractions just... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Hotel, responded to this review

Dear Tiffany L, Thank you for taking the time to write a review about our hotel here on TripAdvisor. We are glad that you decided to stay with us in Makati, although it was far away from the tourist destinations you wanted to visit, nevertheless we hope you enjoyed your stay. We have noted the concerns you have raised regarding... More

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Additional Information about Crown Regency Hotel

Address: 1026 A. Arnaiz Avenue, Makati, Luzon 1200, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Regency Hotel 4*
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Also Known As:
Regency Hotel Makati
Regency Hotel Crown
Crown Regency Hotel Makati, Metro Manila

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Wheelchair access
Hotel Style
#16 Luxury Hotel in Makati
Hotel Class
Number of rooms
1

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