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Dusit Thani Manila

Ayala Center, Makati, Luzon 1223, Philippines
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Dusit Thani Manila
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Dusit Thani Manila
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1,177 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1177)
  • Mar-May only
    (311)
  • Jun-Aug only
    (289)
  • Sep-Nov only
    (250)
  • Dec-Feb only
    (327)
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Toronto, Canada
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had the pleasure of staying at Dusit Thani Manila during my my first visit to Philippines in late May to attend the Asia Premium Travel Mart. The lobby and welcoming and classic scent of lemongrass made a great first impression! The rooms and hotel are beautiful, clean and spacious and the renovated rooms are really top notch! What made... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Our stay in Dusit Thani was excellent! From the moment we stepped into the lobby until we checked out the next day, the hotel staff made our short stay comfortable and hassle-free. For such an important event that we celebrated, Dusit Thani delivered best-in-class service to complement the lovely memories that we made with our friends and family. The suite... More 

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Guam, Mariana Islands
1 review
5 of 5 stars Reviewed 1 week ago

Very helpful and friendly front desk staff, particularly MJ was extremely accommodating. She exemplified the best service that can be found at the Dusit Thani Manila. We are grateful for her service. Great Job MJ!!

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel lobby has a nice floral scent. The size of the room was ok. The breakfast served was above average, I was expecting more as my past experience with the food in these hotel was amazing,but that was a long time ago . The receptionist were very good , helpful and accomodating.But not the same I may say about... More 

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Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Louie V, Thank you for remaining loyal to Dusit Thani Manila! We have shared your comments with the team and we cant wait for you to try our new all-day dining restaurant which is set to open in the coming months. I am certain that as you continue to return you will see these improvements for yourself not to... More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

My family love this hotel because of the accesiblities to the mall , and their swimming pool their fast service all the staff are polite . Eventhough the room they gave us is small we still enjoy our stay the food is good

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Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Angelee R, Thank you for the valuable comments following your recent stay with us and for highlighting some of the notable aspects of the hotel. We look forward to you coming back and experiencing the further enhancements we will be introducing in the months ahead. Sincerely yours, Bruno Cristol General Manager More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed 1 week ago

Ita a completely mess, un-rated, dirty, poor in all, I do not understand how could be classified as a 5 stars hotel...maybe 4 are unlit....the room are bad smell, the entire service is poor and lack of professionality, the laundry service unuseful...to avoid absolutely

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Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Seawarlock71, It's always disappointing to read when guests have not enjoyed their stay experience and that areas of the property have fallen short of their expectations. Please allow me to apologize for all the inconveniences you encountered during your stay with us. Obviously, we are making improvements in the guestrooms, corridors and public areas to improve and address some... More 

Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I travel to Manila a lot and like the Dusit for its old world charm. It has a beautiful big lobby that makes you feel like you are in a special place. The staff are great, but the challenge I have is the current renovations. When I last checked in, I had to do this on exec floor which meant... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Gwellington, We appreciate you taking the time to share your thoughts about your recent stay with us. We look forward to welcoming you back and hope that you will experience and be pleased with the many enhancement that we are doing in our property. Sincerely yours, Bruno Cristol General Manager More 

Dubai, United Arab Emirates
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in dusit for 6 days. Lobby is beautiful and i really enjoy the thai athmosphere. Hotel look a little old especially the bath but they are working on renovation. Very enjoyable swiming pool I was disapointed with their loyalty program. One month ago , they introduce a new loyalty program. I was registered as a elite member, but... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Delalande27, We would like to thank you for taking the time to rate us on Trip Advisor. Your feedback is highly appreciated. We took particular notice of your comment regarding your privileges as an elite Dusit Gold member. We have investigated this matter, please accept our apology on this oversight. It came to us as a surprise, recently we... More 

Sydney, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm sure that this was once a very nice hotel and probably will be again once the refurbishment is completed. Until then, it fulfils what you need without really offering anything extra you would want. Check in process was fine and lobby is quite big and cool and pleasant and smells wonderfully fragrant, especially after a trip through Manila. As... More 

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Michelle a, Thank you for taking the time to detail the highs and lows of your stay with us and please allow me to apologize for the cleanliness and the condition of your room. I have shared your comments with my management team to ensure that these are attended to forthwith to avoid further occurrence. As you have pointed... More 

Singapore
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The website says 5 stars. What absolute rubbish. The room stinks, the air conditioning is so loud one cannot sleep, bathroom antiquated and falling to pieces. Not to mention the state of the towels et al. Basically whoever is running this dump should be embarrassed.

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Wander919, Thank you for your review following your recent stay with us. As you may have noticed, we are making numerous improvements to the hotel which include the guest rooms, a new restaurant, a new function room, and the external facade. I apologize for any disturbance caused during your visit. It is always a challenge when undertaking construction works... More 

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