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Dusit Thani Manila

Ayala Center, Makati, Luzon 1223, Philippines
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1 room 1 guest
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Dusit Thani Manila
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1,219 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1219)
  • Mar-May only
    (311)
  • Jun-Aug only
    (327)
  • Sep-Nov only
    (254)
  • Dec-Feb only
    (327)
All months
Queens, New York
Level Contributor
9 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Being a member of Dusit, mom and I used the complimentary voucher for our mother and daughter overnight date stay at Dusit Makati. I had stayed here in the past for couple of days with other guests from the US. The first room that was given to us had this musky smell so I brought this up to the reception... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear shelbso, Thank you for taking the time to write this review. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. As you've pointed out, Dusit Thani Manila is currently undergoing several renovations to provide our guests the service that they truly deserve. I do hope that... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My daughter angel really loves to swim and dusit thani manila is one of her favorite . She loves the food also . We love this place because of accessibility to the mall . I find it safe here . And the staff is friendly thanks to ms. Robee canton and ms. Moe ledesma for immediate action to my request... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Angelee R, Thank you for giving Dusit Thani Manila an excellent review on Trip Advisor. We are happy that your family, especially your daughter Angel, enjoyed our amenities. It brings us joy to read such positive feedback on our service. Rest assured that Ms. Robee Canton and Ms. Moe Ledesma will be commended for their outstanding courtesy. Thank you... More 

luton beds UK
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The room was nice and comfortable. Not sure I would grade it 5 star, probably a 4 star. We were there for a family wedding. Was not very impressed with manilla anyway. Staff were very pleasant and helpful.

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear taurus052, Thank you for taking the time to write this review following your recent stay with us. We at Dusit Thani Manila are always thinking of ways to improve our facilities. In fact, we are currently renovating the entire property. I do hope that we will see you back soon to experience the quality that the Dusit brand is... More 

Guadalajara, Mexico
1 review
5 of 5 stars Reviewed 1 week ago NEW

Excellent service. Great breakfast. Don´t forget to try the Ensayamadas at breakfast, they are delicious! Or you can buy them at the shop right next to the lobby. The hotel is in walking distance from several malls.

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Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Dalila G, Thank you for your kind compliments. It is heartwarming to know that you enjoyed your stay at Dusit Thani Manila. You may be interested to know that we will be opening our new all-day dining restaurant, The Pantry, this month and we will serve there a wide assortment of specialty dishes and desserts. Thank you for giving... More 

Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This return to Dusit Thani surpassed previous visits with the renovated rooms providing greatly enhanced facilities and room comfort. This only adds to the first class service provide by staff in all areas which makes a stay at Dusit Thani, Manila a most comfortable and pleasant experience.

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear David H, Thank you for choosing to stay with us once again during your recent visit to Manila. We are glad that you have remained loyal to our property and this motivates us to continue to provide the service that the Dusit brand is known for. We truly appreciate you taking the time to give us an excellent rating... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have been coming here since this property was the Manila Garden Hotel. Some of the staff has been here for 30 years or more. There is very little turnover in this property. You get the sense that everyone knows their role, and they fulfill that role with easy excellence. At the Basix Restaurant (Which is moving to the other... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Jeff M, Thank you for giving Dusit Thani Manila an excellent rating on Trip Advisor. It brings us joy to see that you have remained loyal to our property and to read such positive feedback on our service. We will share your words of encouragement to Elsie and Eric. Thank you very much for your patronage and we look... More 

Dhaka
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Very dissapointing to see that this Dusit was not upto the renowned Dusit standard hotel. Rooms were run down, swimming pool small. Price was not cheap also. Very dissapointing to see such levels from a Dusit. Next time in Manila will avoid this hotel.

Was this review helpful? Yes 2
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear A K, Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. Please allow me to apologize for all the inconveniences you encountered during your stay with us. You may be interested to know that... More 

Hong Kong, China
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time stay in Dust Thani due to my colleague is a gold member. Room is small and the deco is old. It is under renovation at the moment, hence, a bit noisy. Hopefully, the room is better after the renovation. Tried all restaurants in the hotel. A bit high expectation for Thai restaurant where the food is only average.... More 

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear LBBL_Linda, Greetings! Thank you for staying with us and for taking the time to rate us on Trip Advisor. We are glad that you enjoyed your visit in Tosca. I will share your kind words with Chef Maurizio Gibillini and his team. We are in the process of renovating our facilities and I do hope that we will see... More 

London, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have just checked into the Dusit Thani and am so shocked and disappointed. The communal hotel areas are nice. However the bedrooms are awful, some reviews indicate the rooms are tired. This is not true, they are beyond tired and there is no element that is 5*. The room smells damp, the bed is so hard and the bedding... More 

Was this review helpful? Yes 2
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear NCon, Thank you for taking the time to write this review. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. As you pointed out, we are in the process of renovating our facilities to provide our guests the service that they truly deserve. We hope that... More 

Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Dusit Thani Manila is not a place I would recommend staying for anyone. In my experience, recently had to cancel a gentleman's reservation for a future stay due to his wife's illness with cancer. The reservation required a deposit for the one night stay. At the time of making the reservation, never did it state the reservation is completely non... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Breakfast buffet(5)
  • Club lounge(5)
  • Great location(3)
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Dining (24)
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Hotel & grounds (86)
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Room/suite (145)
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Bathroom (41)
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Amenities (131)
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Club Deluxe Room with Armchair (41)
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Club Deluxe Room with Loveseat (37)
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Club Executive Suite (52)
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Club Executive Suite with Spacious Bathroom (50)
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Pool (39)
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Restaurants and Bars (94)
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The Hotel (42)

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Pool/beach area (1)
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Other (14)
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