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Dusit Thani Manila

4.5 of 5 Ayala Center, Makati, Luzon 1223, Philippines
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Dusit Thani Manila
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Dusit Thani Manila
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1,016 reviews from our community

Traveler rating
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    427
    154
    61
    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1016)
  • Mar-May only
    (254)
  • Jun-Aug only
    (262)
  • Sep-Nov only
    (247)
  • Dec-Feb only
    (253)
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Makati
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

With my recent experience at Dusit, I don't mind not to ever check in again in that hotel (except if required for work or social obligations or if given gratis accommodation...In those cases, I will have to think twice). For you to better understand, here's where I'm coming from: In our family, we regularly check in at Metro Manila 5-star... More

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Cherry D Thank you for taking the time to detail the issues and concerns you experienced during your most recent visit and allow me to apologise most sincerely as we clearly did not fulfill or meet the usual high standards of service and product one would expect when staying in a Dusit Thani property. The issues you have raised... More

Ho Chi Minh City, Vietnam
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very central location with many shopping and dinning options around. Great breakfast buffet but try to show up before 8:30AM to avoid the crowd in the restaurant. Staffs are pleasant. The check-in service is rather slow. Club lounge food and drink are good. Thai restaurant in the hotel is good too.

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Attalife Thank you for the recent review and your comments following your stay with us. I am sorry that the check-in/out process was delayed and I have spoken with Director of Rooms to review the number of staff available to assist guests with their queries and needs around our front desk. I am pleased that you found the Food... More

manila
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

When I flushed the toilet, the floor got when as the water splattered, thank God my slippers did not get wet. This is disgusting:( If you are going Makati area, choose other hotels around the area. Makati Shangri-La and Peninsula Manila are never let downs in terms of service, cleanliness, room upgrades.

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear JScinco Thank you for your comments and we have addressed this directly with our Director of Engineering. It is most uncommon for this to happen and I apologise for this unfortunate incident having taken place. We shall be sure to review and adjust our pressure in this area to avoid any further repeat of this in the future. Thank... More

Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

After an absence of two years there have been some pleasing changes. Renovations are almost overdue - but I'm pleased to note those renovations will soon be completed. The most significant change is the hospitality of the male front of house staff. (porters / concierge etc) There were once surly, disinterested and macho. Helping guests was beneath them - until... More

Was this review helpful? Yes 5
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear DrGAustralia Thank you for your review and comments following your recent stay with us and I am pleased that you have seen many advances not just in the product of the hotel but also the soft skills of the staff on duty. Despite these upgrades, there are areas clearly that require our focus and none more so than than... More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

another enjoyable stay...can't wait to see the completion of renovations works... thanks Dusit Club for all the arrangements in regards to our stay... In-room dining is superb. SPA is also great. Security is really good. keep it coming DTMN...

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Starlord_Oliver Thank you for the positive comments and I am delighted that the works completed thus far are to your liking. I am certain that once our new guestrooms and restaurant are ready early next year you will see a marked improvement in our offerings not to mention the upgrade we are making to the exterior of the building.... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

We stayed at Dusit Thani Makati overnight before heading to Boracay & I must say we were highly impressed with the whole experience. Started from the warm Thai greetings when we arrived & the gorgeous scent as soon as you enter the lobby through to check in, luggage delivery, dinner at Basix where we even got complimentary Halloween desserts with... More

Review collected in partnership with Dusit Worldwide Co. Ltd

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Guest Thank you for the wonderful review and we are delighted that you enjoyed your stay with us at Dusit Thani and in particular the upgrade to our Club Floor and executive lounge. We look forward to you returning in due course and perhaps staying a little longer with us. Yours sincerely Alex Willats General Manager More

Brisbane, Australia
Top Contributor
138 reviews 138 reviews
41 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived at the Dusit Thani near to midnight. I had organised an airport transfer through the hotel and the driver and collection staff were so professional and friendly.The driver even provided a bottle of cold water. On arrive the reception staff were very lovely and I was lucky enough to be upgraded to a Junior Suite. After travelling and... More

Was this review helpful? Yes 2
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Melanie R Thank you for the wonderful review and we are delighted that you enjoyed your stay albeit brief in Manila. We look forward to you returning in due course and perhaps staying a little longer with us. Yours sincerely Alex Willats General Manager More

Warsaw, Poland
Top Contributor
209 reviews 209 reviews
37 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was greeted with smiles all around upon my arrival. The staff are extremely friendly and welcoming. The lobby impressive in Asian style. The rooms a bit outdated, but clean. Room service offers much for vegetarians and had my Thai curry with tofu to replace the chicken, no problems- although a bit over salted. The coconut cream desert in banana leave... More

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Beata M Thank you for the review and comments following your stay and I was pleased to see we were able to accommodate your dietary requirements. We certainly try to accommodate the needs of those suffering intolerances and special dietary needs and our chefs are ready to accept just such a request from our guests. We look forward to... More

Makati
1 review
2 of 5 stars Reviewed 2 weeks ago

Good stay but hotel is getting old. Staff friendly and attentive but for a 5 star hotel, under par. Have stayed always at Dusit, but must say that there are better options for same price in Manila - Competitors don't sleep....

Review collected in partnership with Dusit Worldwide Co. Ltd

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Q2742QWamyh Thank you for your review and comments and I am sorry that the condition of the hotel has affected your overall stay experience with us. I am delighted to tell you that in response to your comments and the condition of the building we are currently undertaking major improvement works of our guestrooms, restaurants and public areas not... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel services are excellent. Clean and comfortable rooms. Very friendly staff. All of them speak English. Breakfast buffet in the restaurant is very good. Variety of cuisines available for lunch and dinner buffet.

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Hamdhoon M Thank you for the wonderful review and we are delighted that you enjoyed your stay experience with us and look forward to your returning to Dusit Thani in due course. We have some super packages and events coming up over the course of the next few months and urge you to follow us on FB to stay... More

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Additional Information about Dusit Thani Manila

Address: Ayala Center, Makati, Luzon 1223, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dusit Thani Manila 4.5*
Number of rooms: 538
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Also Known As:
Dusit Thani Manila Hotel Makati
Dusit Thani Hotel Manila
Dusit Makati
Manila Dusit Thani Hotel
Dusit Hotel Makati
Dusit Thani Manila Makati, Metro Manila

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