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Dusit Thani Manila

Ayala Center, Makati, Luzon 1223, Philippines
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1 room 1 guest
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Dusit Thani Manila
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1,214 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1214)
  • Mar-May only
    (311)
  • Jun-Aug only
    (326)
  • Sep-Nov only
    (250)
  • Dec-Feb only
    (327)
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Guadalajara, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent service. Great breakfast. Don´t forget to try the Ensayamadas at breakfast, they are delicious! Or you can buy them at the shop right next to the lobby. The hotel is in walking distance from several malls.

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Dubai, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This return to Dusit Thani surpassed previous visits with the renovated rooms providing greatly enhanced facilities and room comfort. This only adds to the first class service provide by staff in all areas which makes a stay at Dusit Thani, Manila a most comfortable and pleasant experience.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have been coming here since this property was the Manila Garden Hotel. Some of the staff has been here for 30 years or more. There is very little turnover in this property. You get the sense that everyone knows their role, and they fulfill that role with easy excellence. At the Basix Restaurant (Which is moving to the other... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Jeff M, Thank you for giving Dusit Thani Manila an excellent rating on Trip Advisor. It brings us joy to see that you have remained loyal to our property and to read such positive feedback on our service. We will share your words of encouragement to Elsie and Eric. Thank you very much for your patronage and we look... More 

Dhaka
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very dissapointing to see that this Dusit was not upto the renowned Dusit standard hotel. Rooms were run down, swimming pool small. Price was not cheap also. Very dissapointing to see such levels from a Dusit. Next time in Manila will avoid this hotel.

Was this review helpful? Yes 2
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear A K, Thank you for taking the time to write this review. It's always disappointing to read when guests have not enjoyed their stay and that areas of the property have fallen short of their expectations. Please allow me to apologize for all the inconveniences you encountered during your stay with us. You may be interested to know that... More 

Hong Kong, China
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

First time stay in Dust Thani due to my colleague is a gold member. Room is small and the deco is old. It is under renovation at the moment, hence, a bit noisy. Hopefully, the room is better after the renovation. Tried all restaurants in the hotel. A bit high expectation for Thai restaurant where the food is only average.... More 

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear LBBL_Linda, Greetings! Thank you for staying with us and for taking the time to rate us on Trip Advisor. We are glad that you enjoyed your visit in Tosca. I will share your kind words with Chef Maurizio Gibillini and his team. We are in the process of renovating our facilities and I do hope that we will see... More 

London, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

I have just checked into the Dusit Thani and am so shocked and disappointed. The communal hotel areas are nice. However the bedrooms are awful, some reviews indicate the rooms are tired. This is not true, they are beyond tired and there is no element that is 5*. The room smells damp, the bed is so hard and the bedding... More 

Was this review helpful? Yes 2
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear NCon, Thank you for taking the time to write this review. We took serious note of your feedback and we deeply apologize for all the inconveniences you encountered during your stay with us. As you pointed out, we are in the process of renovating our facilities to provide our guests the service that they truly deserve. We hope that... More 

Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Dusit Thani Manila is not a place I would recommend staying for anyone. In my experience, recently had to cancel a gentleman's reservation for a future stay due to his wife's illness with cancer. The reservation required a deposit for the one night stay. At the time of making the reservation, never did it state the reservation is completely non... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

When I got into the lobby, I wasn't sure if I was in Bangkok or Manila. Kinda surreal. The lobby smells of Jasmin and the Thai music at the background. Staff were doing the Wai as well. The real top notch about this old place (while being renovated) is the consistency of the impeccable customer service. Every person I encountered... More 

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear 74salt, Greetings! It always warms my heart to read such encouraging words about our service. Rest assured that Ms. Pelaez will be commended for her outstanding courtesy. Thank you for giving Dusit Thani Manila an excellent rating and we look forward to be of service to you again. Sincerely yours, Bruno Cristol General Manager More 

Manila, Philippines
Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

We were upgraded to a one bedroom suite with a living room for our overnight stay. A very good restaurant serving Thai dishes. Buffet breakfast was good! Very nice quiet but big hotel located in the heart of the commercial district. Just cross the street and you're already in a big mall which has Forever 21 and Uniqlo, a supermarket,... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear pepperchip, Greetings! We are glad that you enjoyed your stay with us. Thank you for your positive feedback especially on our dining outlets. Speaking of which, we will be opening our new all-day dining restaurant soon and we hope you could also drop by to enjoy our new spread. Sincerely yours, Bruno Cristol General Manager More 

San Jose, CA
Level Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is in the middle of a retrofit – but don’t let that stop you from staying. The wing that is under renovation is separate, and there was no noise or dust. The existing rooms are very clean and well appointed, though a little tired and with outdated décor. I took a peak at the new rooms and they... More 

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Andy7P, Thank you for taking the time to write this very encouraging review. We are glad that you enjoyed your stay. As you've mentioned, we are in the process of refurbishing our facilities and will soon be opening The Pantry, our new all-day dining restaurant. We hope that you could join us again once it has opened. Sincerely yours,... More 

Hotel Review Summarization

What travelers say

  • Breakfast buffet(5)
  • Club lounge(5)
  • Great location(3)
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Club Deluxe Room with Loveseat (37)
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Club Executive Suite (52)
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Club Executive Suite with Spacious Bathroom (50)
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Pool (39)
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Restaurants and Bars (94)
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The Hotel (42)

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