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Dusit Thani Manila

Ayala Center, Makati, Luzon 1223, Philippines
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Dusit Thani Manila
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Dusit Thani Manila
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1,109 reviews from our community

Traveler rating
    366
    455
    173
    69
    46
See reviews for
189
220
126
375
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1109)
  • Mar-May only
    (270)
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    (250)
  • Dec-Feb only
    (327)
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Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed at The Dusit Thani for a week and it was a really wonderful experience! Great friendly service and lovely facilities, a real five star hotel. Upon entering the lobby what struck me was the lovely calm atmosphere of the hotel! The location was brilliant, (located next to all the malls), Luxurious and well appointed room. Dined in four of... More 

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Valenzuela, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We had a lovely time at this hotel last month Christmas. We booked it a month ahead but yet we had to line up in a queue to check in and once our reservation was confirmed, still had to wait for our room to be fixed since we asked for a non-smoking room. Nevertheless, despite the room's timeworn look, we... More 

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Ho Chi Minh City, Vietnam
Contributor
20 reviews 20 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

I know that this hotel chain is one of the luxurious one so I was excited to stay in their hotel in Manila. However, it turned me down as the hotel was very old. My room was very smelly , dirty bathtub, stained glasses and very old furniture. Honestly, I didn't come here to judge but it was a big... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Traveladdictor_VN, Thank you for your review and comments following your recent stay with us. As you may have noticed, we are currently making some upgrades which will include new guestrooms and suites, new hallways, new elevators, a new all day dining restaurant and finally a more modern exterior. Our renovations were much needed and we expect completion for the... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I thought this would be a good 5 star option in makati. When I first arrived I was told they only had a smoking room even though I had asked for a non smoking room. They told me I would have to stay in that room for one night and then move all my things to a non smoking room... More 

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Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Drewmcnal, Thank you for taking the time to point out the issues you encountered during your recent stay with us. Please allow me to apologize most sincerely as we clearly did not fulfill the usual high standards of service one would expect when staying in any Dusit property. The issues you have raised with regard to your room preference... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed from 01st March for 06 nights and was not very happy from the moment I stepped in to the hotel as I always stayed in Mandarin Oriental and I am very well known among the staff and always felt at home. But surprisingly my impression changed about the hotel from the second day as started feeling very... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Rampat52, Thank you for your glowing remarks. It’s good to hear that most of our staff particularly Mai made you feel welcomed and comfortable. We look forward to welcoming you back to your 2nd home. Sincerely yours, Bruno Cristol General Manager More 

Kansas City, Missouri
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 1 week ago

A beautiful grand lobby full of friendly smiling employees in Thai garb, but like much of what you see here, cosmetic appearances take precedence over quality. The hotel consists of three wings of rooms. One wing is under loud renovation, but that is not the source of their problems. The hotel is old and the facilities show it. I was... More 

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Jim A, Your feedback is highly valuable to us. Thank you for taking the time to rate us here on trip Advisor and for pointing out some of your concerns. Please allow me to apologize for the inconveniences you and your team encountered during your stay. Like what you have cited we are currently making improvements in our guestrooms... More 

ROTORUA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

nice hotel, close to all amenities, the constant thai greeting is nice touch, breakfast cold which was disappointing, room pleasant,nice views of the city. right next door to landmark shopping centre.

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear LODGECHEF, Thank you for choosing to stay with us and for taking the time to leave your feedback on TripAdvisor. With regard to your comment about the cold breakfast, we have shared this with our culinary team to avoid further recurrence. I do hope that we will see you back soon and experience our new all day dining restaurant... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another great stay at Dusit Manila. We always stay here when we are in Manila and I think we will continue to do so in the future. Our kids are very comfortable at this hotel and they love the food and the pool area here. At our visit here, we stayed in an executive room and then tried club executive... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Familyoffour400, Thank you for choosing to stay with us and for the glowing remarks. I am glad that you enjoyed your stay and we look forward to your return. Sincerely yours, Bruno Cristol General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The people in sales like Mai Victoria Leones so with the front desk personnel are always very helpful to us. Our group consist of about 97 golfers checked-in in this hotel and I am satisfied so with the others golfers. We were all taken care with a warm welcome by Mai Victoria Leones when we arrive and our other needs... More 

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Mr. Bob S, Thank you for your review and for your kind words about our Mai Leones, we will share your commendation with her. We look forward to your return. Sincerely yours, Bruno Cristol General Manager More 

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