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Dusit Thani Manila

4.5 of 5 Ayala Center, Makati, Luzon 1223, Philippines
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Dusit Thani Manila
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Dusit Thani Manila
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1,014 reviews from our community

Traveler rating
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    426
    153
    61
    40
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163
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350
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1014)
  • Mar-May only
    (254)
  • Jun-Aug only
    (262)
  • Sep-Nov only
    (245)
  • Dec-Feb only
    (253)
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manila
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

When I flushed the toilet, the floor got when as the water splattered, thank God my slippers did not get wet. This is disgusting:( If you are going Makati area, choose other hotels around the area. Makati Shangri-La and Peninsula Manila are never let downs in terms of service, cleanliness, room upgrades.

Was this review helpful? Yes
Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After an absence of two years there have been some pleasing changes. Renovations are almost overdue - but I'm pleased to note those renovations will soon be completed. The most significant change is the hospitality of the male front of house staff. (porters / concierge etc) There were once surly, disinterested and macho. Helping guests was beneath them - until... More

Was this review helpful? Yes 5
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear DrGAustralia Thank you for your review and comments following your recent stay with us and I am pleased that you have seen many advances not just in the product of the hotel but also the soft skills of the staff on duty. Despite these upgrades, there are areas clearly that require our focus and none more so than than... More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

another enjoyable stay...can't wait to see the completion of renovations works... thanks Dusit Club for all the arrangements in regards to our stay... In-room dining is superb. SPA is also great. Security is really good. keep it coming DTMN...

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Starlord_Oliver Thank you for the positive comments and I am delighted that the works completed thus far are to your liking. I am certain that once our new guestrooms and restaurant are ready early next year you will see a marked improvement in our offerings not to mention the upgrade we are making to the exterior of the building.... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

We stayed at Dusit Thani Makati overnight before heading to Boracay & I must say we were highly impressed with the whole experience. Started from the warm Thai greetings when we arrived & the gorgeous scent as soon as you enter the lobby through to check in, luggage delivery, dinner at Basix where we even got complimentary Halloween desserts with... More

Review collected in partnership with Dusit Worldwide Co. Ltd

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Guest Thank you for the wonderful review and we are delighted that you enjoyed your stay with us at Dusit Thani and in particular the upgrade to our Club Floor and executive lounge. We look forward to you returning in due course and perhaps staying a little longer with us. Yours sincerely Alex Willats General Manager More

Brisbane, Australia
Top Contributor
137 reviews 137 reviews
40 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived at the Dusit Thani near to midnight. I had organised an airport transfer through the hotel and the driver and collection staff were so professional and friendly.The driver even provided a bottle of cold water. On arrive the reception staff were very lovely and I was lucky enough to be upgraded to a Junior Suite. After travelling and... More

Was this review helpful? Yes 2
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Melanie R Thank you for the wonderful review and we are delighted that you enjoyed your stay albeit brief in Manila. We look forward to you returning in due course and perhaps staying a little longer with us. Yours sincerely Alex Willats General Manager More

Warsaw, Poland
Top Contributor
209 reviews 209 reviews
37 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed 1 week ago

Was greeted with smiles all around upon my arrival. The staff are extremely friendly and welcoming. The lobby impressive in Asian style. The rooms a bit outdated, but clean. Room service offers much for vegetarians and had my Thai curry with tofu to replace the chicken, no problems- although a bit over salted. The coconut cream desert in banana leave... More

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Beata M Thank you for the review and comments following your stay and I was pleased to see we were able to accommodate your dietary requirements. We certainly try to accommodate the needs of those suffering intolerances and special dietary needs and our chefs are ready to accept just such a request from our guests. We look forward to... More

Makati
1 review
2 of 5 stars Reviewed 2 weeks ago

Good stay but hotel is getting old. Staff friendly and attentive but for a 5 star hotel, under par. Have stayed always at Dusit, but must say that there are better options for same price in Manila - Competitors don't sleep....

Review collected in partnership with Dusit Worldwide Co. Ltd

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Q2742QWamyh Thank you for your review and comments and I am sorry that the condition of the hotel has affected your overall stay experience with us. I am delighted to tell you that in response to your comments and the condition of the building we are currently undertaking major improvement works of our guestrooms, restaurants and public areas not... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel services are excellent. Clean and comfortable rooms. Very friendly staff. All of them speak English. Breakfast buffet in the restaurant is very good. Variety of cuisines available for lunch and dinner buffet.

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Hamdhoon M Thank you for the wonderful review and we are delighted that you enjoyed your stay experience with us and look forward to your returning to Dusit Thani in due course. We have some super packages and events coming up over the course of the next few months and urge you to follow us on FB to stay... More

Quezon City, Philippines
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

If on business/conference package, I would advise that details are cross-checked for accommodation, venue and hotel transfer. As an organizer, a few hotel transfers were missed. And if you left any items, never expect that check-out counter people coordinates with the events people. Things are merely centrally left at the Concierge. No extra mile is exerted to find out if... More

Review collected in partnership with Dusit Worldwide Co. Ltd

Was this review helpful? Yes 1
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Volt898 Thank you for the comments and allow me to apologise for any errors in returning items to you or indeed members of your group whom you resided with. We will certainly strive to ensure there is a more thorough follow through by the team in future. Thank you once again for sharing your observations and we look forward... More

Melbourne, Victoria, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I have had the pleasure of staying at Dusit Thani Makati for the past 4 years, ranging from one night to almost two weeks. After my first stay in 2011 I was hooked and applied for the Dusit Gold card which provides you with some great privileges which have always been provided. I am now a Gold VIP member which... More

Was this review helpful? Yes
Dusit M, General Manager at Dusit Thani Manila, responded to this review

Dear Paolo346 Thank you for your review and comments following your last stay with us. I am delighted to see that you will continue to patronize the hotel however clearly there are some minor inconsistencies' we must work on to ensure our service and product is up to the level one expects. We are currently renovating several areas of the... More

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Additional Information about Dusit Thani Manila

Address: Ayala Center, Makati, Luzon 1223, Philippines
Location: Philippines > Luzon > Metro Manila > Makati
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Dusit Thani Manila 4.5*
Number of rooms: 538
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Also Known As:
Dusit Thani Manila Hotel Makati
Dusit Thani Hotel Manila
Dusit Makati
Manila Dusit Thani Hotel
Dusit Hotel Makati
Dusit Thani Manila Makati, Metro Manila

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