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Makati Palace Hotel

5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
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Makati Palace Hotel
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Ranked #52 of 74 Hotels in Makati
A recent review
4 of 5 stars reviewed yesterday
CoconutInsider Asia
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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    (55)
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Asia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel location is right in the heart of the Makati Avenue district which is where all the action happens. The architecture is themed like Rome of the gladiator days which makes it stand out in the area. The room was clean, wifi was decent but best of all, the food at the breakfast buffet was surprisingly good. A great... More 

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Balwyn, Australia
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

my last trip to Philippines i stay in 4 hotels and this one was the worst hotel i ever stay with cockroaches all over the room and the workers always knock on the door to ask questions claiming ,sorry just check if you in , that"s what happens when you don't know anything about hotels . the buffet was very... More 

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Travelers are raving about these Makati hotels

Cagayan de Oro City
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The location is great if you plan to go around Makati, Taguig and Ortigas. Transportation is easily accessible and there are many food places nearby. The service and the room are average, though. The staff are not very efficient, in general.

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Good Day! Thank you for sharing with us your experience with regards to your stay here at our hotel. We truly appreciate your time spent on writing us this feedback. We highly acknowledge your comments about your insights regarding the services we offered during your stay. We understand that you were disappointed with our hotel... More 

Ho Chi Minh City, Vietnam
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed just one night in Makati and had a wonderful experience there. The hotel is located in the bustling area of the city and surrounded by lots of bars and stores. It looks like a palace with nice decoration and spacious lobby, rooms, elevator’s space. For breakfast, buffet were served with variety of food. We were so happy because... More 

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for sharing with us your experience with regards to your stay here at Makati Palace Hotel. Your positive feedback is highly appreciated for it will surely help us improve our services more. Providing the best possible quality of service is our everyday goal and we are really glad to hear positive feedback from... More 

New Delhi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel Makati place is so called is 4 Star hotel i had taken a group tour to this hotel from 25 -26 Jun 2015 for one night. and found that hotel is in good location for Stage group if you are traveling with family do not select this hotel. Unless until you family understand term red light area.Hotel wi-fi is... More 

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for sharing with us your experience during your stay at our hotel. We highly appreciate your time sir. We can see that you are disappointed with our internet and food service. As of now, with regards to our internet service, we are still working on how we would be able to make our... More 

Cairo, Egypt
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room condition and cleanliness are ok Check in and check out takes more longer time !! Hotel located at very active district you can find any thing ( restaurants , bars , supermarkets ...etc ) it is a business hotel more than family hotel.

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from MakatI Palace Hotel! Thank you for sharing your positive feedback with regards to your stay here at our hotel. Your comments are well appreciated by our management. We are glad to hear that from you since providing our guest the best possible quality of service is our everyday goal. In line with our check-in and check-out procedures, we... More 

Melbourne, Australia
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed June 16, 2015

I arrived on business to Makati a week earlier than planned. All major hotels were booked with a Medical convention so I thought this place looked Ok for a week so I took it. I did not know this was right smack bang in the heart of the red light district and every minute you walked out massage and other... More 

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for sharing with us your experience at our hotel. We highly appreciate your feedback, and rest assured that we already endorsed these matter to the person in charge. Our apology for causing you inconvenience regarding our wifi/internet service, we are doing our very best to resolve this problem as soon as possible to... More 

Albay Province, Philippines
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 15, 2015

Unlike the other hotels ive checked in, this one is just a fine hotel for me. I think some hotels could be better. They ask for everything for us to pay, just for example the wifi. I think the hotel itself need renovation too. Poor service in terms of guest services. I dont know if ill come back.. Very overpriced.

Was this review helpful? Yes 2
MaryAnn0527, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Dear Ms. Xuchelle, Thank you for bringing this issue to our attention. We truly appreciate your feedback regarding our hotel charges, condition of our establishment, and guest services. Rest assured that necessary action will be taken. Your comments are highly appreciated and we take them seriously. We may give you several reason why this matter... More 

Djibouti, Djibouti
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 26, 2015

I have stayed at the Makati Palace Hotel numerous time before..For some reason their service is slowly becoming worse over time. The reservation system on their webpage is much improved with a 10% deposit required when the reservation is made. You also have the choice between 2 levels, one with breakfast one without. I do recommend getting breakfast. What is... More 

Was this review helpful? Yes 2
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati PalaceHotel! Dear Mr. DNDGod, Thank you for bringing these issues to our attention. We highly appreciate your feedback and we take them seriously. We will address your feedback immediately to the person responsible and we are currently taking action on this matter to ensure better customer service and better facilities for you and other guests. We may... More 

melbourne australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed March 23, 2015

I had stayed at this hotel on previous trips but can say with conviction they will never see my money or patronage ever again . There were so many issues that in all seriousness it would take too much time and too much effort to even elaborate on how poor this hotel , its staff , its service and in... More 

Was this review helpful? Yes 3
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Dear new2me47, Dear Ms. Aira T, Thank you for bringing this issue to our attention. We truly appreciate your feedback regarding our hotel, our staffs, and our services. Rest assured, all necessary actions will be taken. I do understand that you were disappointed with your stay with us. Your comments are important to us and... More 

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