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Makati Palace Hotel

5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
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1 room 1 guest
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Makati Palace Hotel
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273 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Thai first
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English first
  • All months
    (273)
  • Mar-May only
    (55)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (75)
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Glebe, New South Wales, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Allow me to introduce myself. I am a 30 yr old solo traveller on a vacation. I have been to america, new zealand, thailand, and now..the philippines. ... My first stop in the philippines was makati palace hotel. It was a coon flip between that and red planet makati. Having stayed in tune hotel asoke previously i opted against stsying... More 

Was this review helpful? Yes 2
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Good Day Mr. Wade H, Thank you very much for sharing with us your stay here at our hotel. We highly appreciate your time spent on writing us your experience. We are well informed that you are disappointed with your stay here especially that you come all the way to the Philippines to have some... More 

gold coast
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I always ask myself why I get dragged back to the Makati Palace . Her and I are like a relationship you just cant shake. I have stayed on both business and vacation with the latest been the latter of the two. The hotel never changes over the years I have stayed there. The wifi is like winning the lottery... More 

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Good Day Mr. Koalaking, Thank you for bringing this issue to our attention sir. We truly understand that you are disappointed with your stay here with us. We may give you several reason why this matter happened but of course this is inexcusable. Moreover, we truly appreciate your feedback sir regarding our hotel services. Your... More 

Travelers are raving about these Makati hotels

Asia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 27, 2015

The hotel location is right in the heart of the Makati Avenue district which is where all the action happens. The architecture is themed like Rome of the gladiator days which makes it stand out in the area. The room was clean, wifi was decent but best of all, the food at the breakfast buffet was surprisingly good. A great... More 

Was this review helpful? Yes
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! GOOD DAY. Thank you for sharing with us your experience with regards to your stay here at Makati Palace Hotel. Your positive feedback is highly appreciated for it will surely help us improve our services more. Providing the best possible quality of service is our everyday goal and we are really glad to hear positive... More 

Balwyn, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 26, 2015

my last trip to Philippines i stay in 4 hotels and this one was the worst hotel i ever stay with cockroaches all over the room and the workers always knock on the door to ask questions claiming ,sorry just check if you in , that"s what happens when you don't know anything about hotels . the buffet was very... More 

Was this review helpful? Yes
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for sharing with us your experience at our hotel. We highly appreciate your feedback, and rest assured that we already endorsed these matter to the person in charge. Our apology for causing you inconvenience regarding our serviceS, we are doing our very best to resolve this issue/problem as soon as possible to serve... More 

Cagayan de Oro City
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 22, 2015

The location is great if you plan to go around Makati, Taguig and Ortigas. Transportation is easily accessible and there are many food places nearby. The service and the room are average, though. The staff are not very efficient, in general.

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Good Day! Thank you for sharing with us your experience with regards to your stay here at our hotel. We truly appreciate your time spent on writing us this feedback. We highly acknowledge your comments about your insights regarding the services we offered during your stay. We understand that you were disappointed with our hotel... More 

Ho Chi Minh City, Vietnam
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 7, 2015

We stayed just one night in Makati and had a wonderful experience there. The hotel is located in the bustling area of the city and surrounded by lots of bars and stores. It looks like a palace with nice decoration and spacious lobby, rooms, elevator’s space. For breakfast, buffet were served with variety of food. We were so happy because... More 

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for sharing with us your experience with regards to your stay here at Makati Palace Hotel. Your positive feedback is highly appreciated for it will surely help us improve our services more. Providing the best possible quality of service is our everyday goal and we are really glad to hear positive feedback from... More 

Cairo, Egypt
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 26, 2015

Room condition and cleanliness are ok Check in and check out takes more longer time !! Hotel located at very active district you can find any thing ( restaurants , bars , supermarkets ...etc ) it is a business hotel more than family hotel.

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from MakatI Palace Hotel! Thank you for sharing your positive feedback with regards to your stay here at our hotel. Your comments are well appreciated by our management. We are glad to hear that from you since providing our guest the best possible quality of service is our everyday goal. In line with our check-in and check-out procedures, we... More 

Melbourne, Australia
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed June 16, 2015

I arrived on business to Makati a week earlier than planned. All major hotels were booked with a Medical convention so I thought this place looked Ok for a week so I took it. I did not know this was right smack bang in the heart of the red light district and every minute you walked out massage and other... More 

Was this review helpful? Yes 1
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for sharing with us your experience at our hotel. We highly appreciate your feedback, and rest assured that we already endorsed these matter to the person in charge. Our apology for causing you inconvenience regarding our wifi/internet service, we are doing our very best to resolve this problem as soon as possible to... More 

Albay Province, Philippines
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 15, 2015

Unlike the other hotels ive checked in, this one is just a fine hotel for me. I think some hotels could be better. They ask for everything for us to pay, just for example the wifi. I think the hotel itself need renovation too. Poor service in terms of guest services. I dont know if ill come back.. Very overpriced.

Was this review helpful? Yes 2
MaryAnn0527, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Dear Ms. Xuchelle, Thank you for bringing this issue to our attention. We truly appreciate your feedback regarding our hotel charges, condition of our establishment, and guest services. Rest assured that necessary action will be taken. Your comments are highly appreciated and we take them seriously. We may give you several reason why this matter... More 

Djibouti, Djibouti
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 26, 2015

I have stayed at the Makati Palace Hotel numerous time before..For some reason their service is slowly becoming worse over time. The reservation system on their webpage is much improved with a 10% deposit required when the reservation is made. You also have the choice between 2 levels, one with breakfast one without. I do recommend getting breakfast. What is... More 

Was this review helpful? Yes 2
Makati_Palace, Guest Relations Manager at Makati Palace Hotel, responded to this review

Greetings from Makati PalaceHotel! Dear Mr. DNDGod, Thank you for bringing these issues to our attention. We highly appreciate your feedback and we take them seriously. We will address your feedback immediately to the person responsible and we are currently taking action on this matter to ensure better customer service and better facilities for you and other guests. We may... More 

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