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Berjaya Makati Hotel - Philippines

3.0 of 5
Hotel website
7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
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Berjaya Makati Hotel - Philippines
Best prices for: 1 room 1 guest
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Ranked #33 of 72 Hotels in Makati
A recent review
3 of 5 stars reviewed 5 days ago
Cmdeed Sacramento, California
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

Don't book this hotel through their website. Due to a personal family emergency, I had to return home a week before my scheduled departure. Berjaya Makati wouldn't refund any of my reservation amount. I would have accepted a night or possibly two as a penalty, but a full week is outrageous!

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NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Please accept our sincerest apologies and I may assume that your bookings are from online website booking agent offering very special rate with terms and condition of full payment guaranty booking, non-cancellable and non-refundable Thank you again, for your honest feedback, our apologies again Thank you. Sincerely yours, Norazman Chung General Manager More 

Sacramento, California
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

It's in the middle of a busy street. The hotel need some upgrade to do. The lobby is kinda small. The "junior suite" is average look, they need to change their furniture, the color of the wall is boring. I like the buffet style in the morning. The staff are very friendly and helpful. If you don't mind a busy... More 

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NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review here at trip advisor regarding your stay here in our hotel. I sincerely thank you for the kind words and good comments about our hotel and staffs The problems that you mentioned have been brought to the attention of our related department. We are committed to you... More 

Miami
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It's an ok hotel if you get the upgraded rooms. Otherwise, you may want to consider elsewhere. I would say the lobby and amenity areas need to be improved as they are a bit older. It's centrally located if you want shopping and nightlife it walkable so that was a plus. Staff was ok. Wifi was great in the lobby... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. I sincerely thank you for the kind words and the good comments about our hotel location and staffs. We are in... More 

London, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel which is central for Makati, ticks all the boxes for me. Beautiful clean room with a lovely clean bathroom with a bath. A small swimming pool which seems a bit cool in the heat. Usually have a small band in the foyer in the evenings. I have stayed here about 6 times so must be very happy with... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for delivering the good news. Comments like this continue to inspire us to do better in servicing our guests We are so happy you enjoyed your stay and look forward to welcoming you back for the seven times and wish you the best in your business and personal endeavors. Thank you. Sincerely yours, Norazman Chung... More 

Mandaluyong, Philippines
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whenever I'm in Makati, I always stay at this hotel. The rates are very reasonable and I absolutely love the food and the friendly staff. The restaurant is open 24-hours, and the buffet is amazing. Not to mention, this hotel is very centrally located on Makati Avenue in close distance to tons of shopping, restaurants and even nearby Mandaluyong!

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NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and good comments about our hotel and staffs that made your stay memorable and enjoyable. We are so happy you enjoyed your stay and look forward to... More 

Makati, Philippines
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Week stay in Makati while in transit between abodes, stayed at the Berjaya was OK but nothing special. On arrival found we had been put in a smoking room even though had booked a non-smoking, no way could have stayed in that room so rung reception to be told that all rooms were full and even though booked non-smoking it... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. I sincerely thank you for the kind words and the good comments about our hotel. The problems that you mentioned have... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 16, 2015

My family and I stayed at the Berjaya for one night. We arrived just around check-in time of 2pm but the booking was not showing up in their system so we had to wait around until they confirmed with the booking site (orbitz). The rooms we booked were not available so they upgraded us to the next tier which was... More 

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NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, I sincerely apologize for the long wait you had to bear with when you checked-in due to your booking was not in our system. The problem that you mentioned about the airport transport price was highly unusual and does not reflect the standard used at our Hotel, we therefore would like to sincerely express our deepest regret... More 

Bartlett, Tennessee
Contributor
14 reviews 14 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 12, 2015

Room was pretty plain and TV was static on most channels. Staff was slow on several occasions which was annoying. Hotel Taxi was good though, so I can give them that. Location is not to bad. Walking distance to good restaurants and shopping. Overall, I was a little disappointed by overall experience vs price.

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking your time to write a review here at trip advisor regarding your stay here in our hotel. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. Thank you... More 

Manila, Philippines
1 review
4 of 5 stars Reviewed April 12, 2015 via mobile

We planned on sloth-ing the weekend out on this staycation, but we wasted time figuring out how to access our hard drives on the tv, so we went out to buy an 8gb thumb drive in case the tv doesn't support higher capacity drives. Then we rented PCs outside to transfer videos and movies into our tablets and newly bought... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, I would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay with us. Rest assured that Berjaya Makati Hotel always strives to fulfill our mission in providing all our guests with a memorable experience. It is with much regret that you have experienced difficulties in the hotel particularly with our... More 

Cavite City, Philippines
1 review
5 of 5 stars Reviewed April 1, 2015

Thos hotel is so nice, they are all friendly especially Mr.Regie the restaurant manager and ofcourse all the staff there. My boydriend amd I stayed in this hotel for 4 times amd we are always satisfied of their service. We are planning to stay here again this 2nd week of April as we liked it very much! :)

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for delivering the good news. Rest assured that the compliments will be extended to staffs that helped to creating memorable total experiences to your stay. We are so happy you enjoyed your stay and look forward to welcoming you back on 2nd week of April and wish you the best in your business and personal... More 

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