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Berjaya Makati Hotel - Philippines

3.0 of 5
Hotel website
7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
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Berjaya Makati Hotel - Philippines
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Ranked #36 of 74 Hotels in Makati
A recent review
4 of 5 stars reviewed 2 days ago
Dude22 London
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632 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
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London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I arrived at this hotel on a sunny hot afternoon and was pleasantly welcomed by the doormen and the receptionists. I found the staff at this hotel very professional and courteous towards their guests. A female customer service manager was very helpful when I had a minor issue and the problem was resolved in no time. I was given a... More 

Was this review helpful? Yes 1
Quezon City, Philippines
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Spent a weekend here to host a party with friends. Booked a two bedroom suite for 5,400 pesos (around 125 USD). Reasonable I thought at first. However, for that price, here comes the following sacrifices you must make: 1) The Hotel has only 3 parking slots for guests. (I understand that it is mainly marketed for foreign visitors and tourists,... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. I sincerely apologize during your check in, we only have 3 parking slots available as our parking are free and all... More 

Travelers are raving about these Makati hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel is bad. I had a reservation to cost peso 2,600, but they demanded me to cost 3,200. And anybody guided our from front impormation to room. I carried heavy backpack myself. 18th floor Passage way fell down water on the floor. They don't fixed until i checked out next morning. The room had a few minor fault; broken... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, I would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay with us. Rest assured that Berjaya Makati Hotel always strives to fulfill our mission in providing all our guests with a memorable experience. It is with much regret that you have experienced difficulties in the hotel. We will be... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

Great Hotel, very clean, very nice. Extra friendly staff, Front desk was a great resource to points of interest and directions, very helpful. A special thanks to Albert at the front desk. The pool is covered, which makes it a little cold...but clean and nice. The location is close to all the main things to do in Makati.

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Appreciate that you posted a review here at Trip Advisor complimenting the location, cleanliness and staff friendliness of our Hotel. Thanks for commenting our Front Desk staff Albert. That is part of our special treatment to our guests. Looking forward to meeting you when you are back to stay with us again. Thank you. Sincerely yours, Norazman... More 

Hong Kong, China
1 review
3 of 5 stars Reviewed 2 weeks ago

The room and bathroom was basic, or rather, perhaps was once fantastic but it is now so tired. The sheets are grey, dull and thinning. The mould in the bathroom was a major put off. The decor (as it often does) looked good on the photos but was a let down once there. I also suspect that not all rooms... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I... More 

Makati, Philippines
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in February of 2011 and had outstanding service but read the reviews like any world traveler and I wasn't surprised that they still had good reviews 4 years later. I remember the outstanding service from my stay then big room king size bed never ran out of hot water and employees always willing to go... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable. Rest assured that the compliments will be extended to Andrew and Ms. Beth, who helped to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I would like to express my sincere appreciation to one of the Hotel Staff named, Shaine. She had a very pleasant personality, beautiful smile and always put the hotel images at the high rank. She was very helpful when I asked for help especially when I want to fix my broken board. THANK YOU SHAINE!!! -Adib Anas-

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for delivering the good news. Comments like this continue to inspire us to do better in servicing our guests Rest assured that the compliments will be extended to Shaine, who helped to creating memorable total experiences to your stay. We are so happy you enjoyed your stay and look forward to welcoming you back on... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel isn't bad the rates are pretty good, their food is wonderful, live music is pretty cool, gym is OK,but the best thing about it are the employees especially the bellman/concierge really kind and helpful. Special thanks to Mr. Froilan cubos reambonanza truly a stand up guy. God bless you.

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments about our hotel and staff that made your stay memorable and enjoyable. Rest assured that the compliments will be extended to Froilan. We... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Conveniently located but terribly run-down property, carpets smelling, lamp shades broken, towels worn out and discolored. The Front Office Manager was the only visible face who did his best. The breakfast offering was unappealing. I have attached photograph of the Bellboy waiting for the elevator along with me while I was checking out!! Looks like they have given up on... More 

Was this review helpful? Yes 4
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, I would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay with us. The problems that you mentioned have been brought to the attention of our related department. We are committed to you our valued guests, and are taking immediate corrective steps to regain your confidence in us. Once again,... More 

Australia
1 review
3 of 5 stars Reviewed 4 weeks ago

I was booked a hotel in this place with my partner, and i forgot to to book a airport pick-up and i called the hotel to book 1 for us. From Australia I call to book a transportation and Someone picking up the call with enthusiastic tone and his name is Albert. I told him to book a transport and... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for delivering the good news. Comments like this continue to inspire us to do better in servicing our guests and clients. Rest assured that the compliments will be extended to Albert who helped to make your stay memorable. We are looking forward to your next visit and wish you the best in your business and... More 

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