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Berjaya Makati Hotel - Philippines

3.0 of 5
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7835 Makati Avenue, Corner Eduque Street, Makati, Luzon 1209, Philippines (Formerly Berjaya Manila Hotel)
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FROM PHP$4,800.00++
Berjaya Makati Hotel - Philippines
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Ranked #36 of 74 Hotels in Makati
A recent review
4 of 5 stars reviewed yesterday
Dominiek S Knokke-Heist, Belgium
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Knokke-Heist, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We are frequenting Berjaya Makati Manila (formerly Best Western Astor) already surely 10 years and almost every year we stay there a few days during our yearly holiday in the Philippines during July and August. All personnel is very friendly and helpfull. A lot of the personnel are still the same. Breakfast, drinks and rooms are nice and for us... More 

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Makati, Philippines
4 of 5 stars Reviewed 3 days ago NEW

The rooms were non-smoking, clean and spacious with good amenities and furnishings. Staff were cooperative and room service meals on offer were of a good variety, American, Indian sub continent, Malaysian and Philippines. Pool is clean, restaurant offers good buffet breakfast. Located on Makati Avenue is in good location for transport to shopping centres, restaurants and local entertainment venues. All... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest Thank you for delivering the good news. Comments like this continue to inspire us to do better in servicing our guests. Rest assured that the compliments will be extended to staffs, which helped to creating memorable total experiences to your stay. We are so happy you enjoyed your stay and look forward to welcoming you back on... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed 9 nights. It's very good place to stay. Friendly staff nice food. But hotel transportation bit higher than normal price. Room price much higher too. Other than that it's great place to stay . Specialy cafe staff at night very good but they need decent dress up not like wat they wearing now. I will looking forward to... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review here at trip advisor regarding your wonderful stay here in our hotel. I sincerely thank you for the kind words and the good comments about our hotel location, friendly staff and nice food that made your stay memorable and enjoyable. We are looking forward to your next... More 

Pasadena, California
1 review
1 of 5 stars Reviewed 3 weeks ago

i stayed there may 2015,check in time is 2pm.the management is alwaye trying to upsell to a better room...the rooms look great on the pictures,but the beds are rock hard....the price seem good ,but ITS NOT worth 1/2 the price...will never go there again

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I... More 

Travelers are raving about these Makati hotels

London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I arrived at this hotel on a sunny hot afternoon and was pleasantly welcomed by the doormen and the receptionists. I found the staff at this hotel very professional and courteous towards their guests. A female customer service manager was very helpful when I had a minor issue and the problem was resolved in no time. I was given a... More 

Was this review helpful? Yes 1
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our Hotel during your recent stay. Appreciate your comments about the friendly staff, nice breakfast and good location of our hotel. The problems that you mentioned have been brought to the attention of our related department. We are committed to you our valued guests and are taking immediate corrective steps.... More 

Quezon City, Philippines
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Spent a weekend here to host a party with friends. Booked a two bedroom suite for 5,400 pesos (around 125 USD). Reasonable I thought at first. However, for that price, here comes the following sacrifices you must make: 1) The Hotel has only 3 parking slots for guests. (I understand that it is mainly marketed for foreign visitors and tourists,... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. I sincerely apologize during your check in, we only have 3 parking slots available as our parking are free and all... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is bad. I had a reservation to cost peso 2,600, but they demanded me to cost 3,200. And anybody guided our from front impormation to room. I carried heavy backpack myself. 18th floor Passage way fell down water on the floor. They don't fixed until i checked out next morning. The room had a few minor fault; broken... More 

Was this review helpful? Yes 1
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, I would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay with us. Rest assured that Berjaya Makati Hotel always strives to fulfill our mission in providing all our guests with a memorable experience. It is with much regret that you have experienced difficulties in the hotel. We will be... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 5 weeks ago

Great Hotel, very clean, very nice. Extra friendly staff, Front desk was a great resource to points of interest and directions, very helpful. A special thanks to Albert at the front desk. The pool is covered, which makes it a little cold...but clean and nice. The location is close to all the main things to do in Makati.

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Appreciate that you posted a review here at Trip Advisor complimenting the location, cleanliness and staff friendliness of our Hotel. Thanks for commenting our Front Desk staff Albert. That is part of our special treatment to our guests. Looking forward to meeting you when you are back to stay with us again. Thank you. Sincerely yours, Norazman... More 

Hong Kong, China
1 review
3 of 5 stars Reviewed June 23, 2015

The room and bathroom was basic, or rather, perhaps was once fantastic but it is now so tired. The sheets are grey, dull and thinning. The mould in the bathroom was a major put off. The decor (as it often does) looked good on the photos but was a let down once there. I also suspect that not all rooms... More 

Was this review helpful? Yes
NorazmanC, General Manager at Berjaya Makati Hotel - Philippines, responded to this review

Dear Valued Guest, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I... More 

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