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City Garden Hotel Makati

Makati Avenue corner Kalayaan Avenue, Makati, Luzon 1200, Philippines
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1 room 1 guest
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City Garden Hotel Makati
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496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (496)
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    (146)
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Central Russia, Russia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Located in the heart of the city and close to all establishment for business and entertainment, This is an awesome stay for businessmen like me. The staff was very courteous and prompt in service, especially those front office staffs who never misses to smile and greet you every morning and once you got back from your appointments. I seriously loved... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate you taking time in giving us feedback for your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. Your valuable comments will be shared with the rest of the Team. We also look forward to your... More 

Greater Melbourne, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Situated on Makati Avenue, the hotel is aging a little but this is more than made up for by the superb service from the staff, the rooftop pool area and the restaurant, The breakfasts are excellent and again the service is first class. The receptionists( Kaye, Angelica, Dwaine and Steph) will make you feel right at home, Fatima, a waitress... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the great review you gave us for your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. We are happy that our Associates exceeded your expectations. Your valuable comments will be shared with the rest of... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Wondering why? So let me summarize my experienced in this hotel. From the valet welcoming you upon your arrival, to the receptionist and on to all staff members, every staff serving you want to make you feel comfortable and at home. Moreover, for those of you returning in this hotel , you will immediately be remembered as a returning guest.... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the feedback you gave us for your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. Your valuable comments will be shared with the rest of the Team. We also look forward to your next visit... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have posted my review a few months back. My family and are are satisfied with the service rendered by staff. They are all nice and friendly. My baby girl had a big smile on her face everytime we come by the Reception. We are happy with how the staff treat our family. City Garden Makati is a HOME away... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the excellent feedback you gave us for your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. Your valuable comments will be shared with the rest of the Team. We also look forward to your next... More 

Canada Bay, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotel in the Philippines especially in the heart of Makati. i stayed here several times and i always noticed that all the staffs are accommodating from security, bellman and especially the beautiful ladies of the front office. the process was very fast, the room were the best too as they have all what i... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We truly appreciate the great feedback you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. Your valuable comments will be shared with the rest of the Team. We also look forward to your... More 

Bournemouth
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

City Garden Hotel is old, dark and dingy. It must have been nice, but it was many, many years ago. Our room was dark, with only one little window. Curtains not washed for ages. Tons of dust behind the sofa (only discovered it because my black shorts fell behind it). Staff looked very unhappy, never bothered about anything. Nobody was... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate you taking time in giving us a review. We are certainly encouraged by your feedback to be better and continuously improve on the services and facilities we offer. We regret that you felt our Associates are not friendly and professional enough in providing service but we can assure you that we are confident to deliver consistent... More 

Newark
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here several times now. Consistently satisfied !!! I travel a lot and stay in many different hotels with many different ratings around the world. I am not often pleasantly surprised to the point where I feel it necessary to say something. This hotel may not the best, but it is the best value and very comfortable and... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We sincerely appreciate the wonderful feedback you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. Your valuable comments will be shared with the rest of the Team. We also look forward to your... More 

Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Room: The pictures here is where we stayed in. Looks nice and big but honestly smells so bad. We requested for a non smoking room but our room itself smells cigarette. Price: For a frequent traveler like me, their price is unreasonable. It doesnt speak of its quality Not worth the price especially when you book online and decided to... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate you taking time in giving us feedback as this will certainly allow us to improve. We took note of your concerns about the room smell and room rate. For the best available rates you can always book online on our own website. With regard to your concern about service we do apologize if you perceived our... More 

Manila, Philippines
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Room size is a bit small (for me, husband and baby) and we only have a one small window like the size of a door. Not a fan of small or no window rooms. Though the room is small in size, you will appreciate it because it is so clean, and they even provide a house slipper that you seldom... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the excellent feedback. However, we think this is meant for our sister Hotel City Garden Grand. Your valuable comments will be shared with the rest of the Team. We also look forward to your next visit in the near future. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati More 

1 review
3 of 5 stars Reviewed 2 weeks ago

I have stayed here twice. Overall a good experience both times. Very nice staff. Location is good for nightlife and bars on Burgos however there are not a lot of good restuarants around. The negatives are the hotel breakfast buffet is almost inedible and there is almost always a wait for the elevator/lift.

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the review you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need to improve on. We will look into your concern about the food and the slow elevators. Thank you very much. Yours truly, Johnny... More 

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