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City Garden Hotel Makati

#17 of 72 Hotels in Makati
Certificate of Excellence
Makati Avenue corner Kalayaan Avenue, Makati, Luzon 7870, Philippines
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City Garden Hotel Makati
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Ranked #17 of 72 Hotels in Makati
Certificate of Excellence
A recent review
5 of 5 stars reviewed today
Mccarto
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441 Reviews from our TripAdvisor Community

Traveler rating
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    71
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73
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW via mobile

I booked for the city garden hotel last april, summer. just for a try, and its for me to know how excellent service they are. When I entered in the lobby I feel welcomed because of the wonderful greetings that I heard, "what a pleasant afternoon sir!" from the front office team named jerico, louis, stephanie and janine, they gave... More 

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Manila, Philippines
1 review
4 of 5 stars Reviewed today NEW

It was a good birthday celebration weekend. However, I had a slight accident when I slipped in the bathroom due to the anti - slip mat slipping. I hit my shoulder. Good thing I didn;t hit my head. But their staff was so kind. The hotel's service is not that bad considering what we have paid is really good value... More 

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Kuala Lumpur, Malaysia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed today NEW

The staff are very friendly and provide excellent service. The hotel is also clean. But the hotel is old and tired and the rooms are small. We also had a problem with a shower that wouldn't drain. City Garden is a good choice for cheap and reliable accommodation, but just don't expect anything special.

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Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

City Garden Hotel is small, but I like their lobby interiors. As far as I remember they only have 3 elevators. Rooms are not that big but it's nice. I didn't like the bathroom though. Neither the service. However, I like how comfy their bed is. I also think they lack of staff because there were only 2 bellman at... More 

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Dumaguete City, Philippines
1 review
5 of 5 stars Reviewed 2 days ago NEW

i really like the hotel to stay. i would recommend this to my friends as well. This hotel was recommenced by my company Spi-Global. The morning buffet was excellent, usually we indians didn't have vegetables options since we hate beef and pork. but in the restaurant has lots of vegetable items and more options...

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Senior Contributor
35 reviews 35 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family stayed here for an overnight staycation. It's the most affordable among all the other popular hotels I've researched. I have to say it's pretty good for a 3-star hotel. Location is excellent! There are many nearby restaurants, as well as the newly-opened Century Mall (Hole in the Wall is a must-try!). Breakfast is pretty good too. Limited food... More 

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CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the great feedback you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need improve on. We took note of your concerns about the Front Desk service, the room aircon and the paint smell at the... More 

Belmont, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I have stayed at both the new City Garden Grand Hotel and the older City Garden Hotel. I personally think the older one is better, but they both have their short comings. Over rated. It is located in a safe neighborhood. Close to shopping. Short taxi ride or can take a jeep.

Review collected in partnership with this hotel

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CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We the feedback you gave us during your recent stay in our Hotel. We can assure you that we will continuously look for was for us to improve on our services to our guests. Your valuable comments will be shared with the rest of the Team. Thank you very much. Yours truly, Johnny G. Rios General Manager City... More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I do not usually write a review with regards to my stay in a hotel but this time I assure and definitely would not pass. I really had the best stay in Manila thanks to your hotel and to your service that is one of a kind. I really felt the warm welcome of all the staff especially at the... More 

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CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We truly appreciate you making the exception and taking time to write about your feedback during your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need improve on. Rest assure that concerns raised will be looked into in order for us... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My family and I stayed at this hotel for 5 days. My first to stay in a hotel with very keen on every detail which i think more than the 5 star hotels we have been to. We were treated VIP. Staff are well trained. No hustle for check in and check out is fast. Friendly and courteous Front desk... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate the excellent feedback you gave us during your recent stay in our Hotel. It's always good to hear from guests for us to know what we have done well and what else we need improve on. Your valuable comments will be shared with the rest of the Team. Thank you very much. Yours truly, Johnny G.... More 

Bexhill-on-Sea, United Kingdom
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall, not a bad experience.... I booked a Executive deluxe twin too with a Queen size bed; the bed was comfortable and the room was OK, good shower, washing area but the room could have been bigger. Jock, Alyssa, JR and Marj were excellent serving breakfasts in the Hotel on Floor 2. A good range of food plus Jock's management... More 

Was this review helpful? Yes
CGHGM, General Manager at City Garden Hotel Makati, responded to this review

Dear Guest, We appreciate you taking time in giving us feedback you gave us during your recent stay in our Hotel. We always like to hear from guests for us to know what we have done well and what else we need improve on. We took note about your concern on the Front Desk and the smell on the floors... More 

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