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The Peninsula Manila

Travelers' Choice award winner
Hotel website
Corner of Ayala and Makati Avenues, Metro Manila, Makati, Luzon 1226, Philippines
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1 room 1 guest
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The Peninsula Manila
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1,330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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There are newer reviews for The Peninsula Manila
See the most recent reviews
Istanbul, Turkey
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

From the moment you arrive till the moment you leave the staff make sure everything for your stay goes well. Hotel is in a great location. Close to everything in Makati. Rooms are well presented and very comfortable with great bathrooms. Breakfast was included in my rate, and was your standard large hotel buffet all very fresh and tasty. Great... More 

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Stephen D Thank you for visiting The Peninsula Manila and for sharing your thoughtful comments. Thank you for making special mention of the service quality of our staff members. Our staff works hard to provide our guests with exemplary service and memorable experiences, and we are very appreciative when guests like yourself take notice of these details. My colleagues... More 

sydney, Australia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

its an older hotel but the service is fantastic! my staff in manila keep asking me why i come hear & the reason is they always remember you, the service is the best not just manila but the world. when you are welcomed back each & everytime, not just by front desk but by everyday staff u know this hotel... More 

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear John K My colleagues and I wish to thank you for once again entrusting to us your stay in Manila Thank you as well for your glowing review of our hotel. We are truly honoured that you consider The Peninsula Manila as one of your favourite hotels in the world! Thank you again for taking the time to share... More 

Egypt
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had stayed many year back at The Manila Peninsula Hotel before the renovation. But with its present Lobby and daily life music playing above 3 floor it is still difficult to beat it. Also the rooms are very spacious and the food outlets are top notch. Friendly staff throughout. My favorite is always sitting in the Lobby and having... More 

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear talkingcorner First of all, we thank you for continuing to choose The Peninsula for your stays in Manila. It is always our pleasure to welcome you as part of our Peninsula family. We always strive to offer friendly and efficient service, and I’m glad to read that your recent visit was enjoyable. We look forward to welcoming you back... More 

Denmark
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got off with a really bad start at this hotel. At the time of booking we had provided information about arriving and departing flights and we arrived as planned about 3 PM and hoped to check in quickly to go for a late lunch. Unfortunately, the check in procedure was cumbersome. About 3:30 PM we finally made it, but... More 

Was this review helpful? Yes 1
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Nielsen7 Thank you for your stay at The Peninsula Manila and for providing your feedback. We are glad to read that you enjoyed the service at our hotel, and we are grateful that you have made special mention of your dining experience at The Lobby. However, we are sorry to read that you had a less than favourable experience... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I just love the Manila Penn as we fondly call it. So elegant lobby, the hotel staff particularly at the Escolta are so friendly and wonderful with a sumptuous selection of dishes...I just wish the swimming pool was bigger though...nevertheless, staying at the Penn is always a memorable one...

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Marichu A We truly appreciate your kind comments and we are grateful that you have taken notice of the service quality of our staff, particularly at Escolta. It is our mission to always delight our guests in an efficient and elegant manner, and we are happy to know that we have succeeded in doing so in this instance. We... More 

Elanora, Australia
Level Contributor
86 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A truly beautiful, luxury hotel with the unmistakable air of relaxed colonialism twinned with outstanding service. This is in my top 5 hotels, anywhere in the world and with ample justification. The reception / lobby area is all you would (and should) expect of a top class hotel that hits a particular high note in the afternoon with a high... More 

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear bew996 My colleagues and I wish to thank you for entrusting to us your stay in Manila Thank you as well for your glowing review of our hotel. We are truly honoured that you consider The Peninsula Manila as one of your favourite hotels in the world! Our staff works hard to provide our guests with exemplary service and... More 

Miami, Florida
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Peninsular Hotel in Manila is a beautiful hotel (which meets the high standards of its sister hotel, the historic Peninsula Hotel in Hong Kong). The lobby is elegant and the staff so gracious and always helpful. Our room was wonderful with a very comfortable bed and pillows and all the amenities you could wish for. The food was delicious.... More 

Was this review helpful? Yes 1
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear alliharper Thank you for taking time to share your review in detail following your recent stay at The Peninsula Manila. Of the many five-star luxury hotels to choose from in the city, we thank you for choosing our property and we were delighted to learn that you had a wonderful stay with us. It is our mission to create... More 

London
Level Contributor
271 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent three relaxing days at this pampering haven of peace. The busy, broad, airy lobby lounge turns later in the day into an entertaining spot for tea and drinks while being serenaded by a live seven-piece, evening-wear clad orchestra. Worth the visit for that alone.

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear PBCLondon Thank you for your recent stay at The Peninsula Manila and for your lovely review of our hotel. We thank you as well for your special mention of The Lobby. We are delighted that you enjoyed the live evening music by the orchestra. As the heart of the hotel, we take great pride in our Lobby and we... More 

Washington DC, District of Columbia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent service, facilities, food, everything. I was here for 2 weeks and I also stayed at the Shangri-La, but would not switch hotels again. The Manila Pen (as known locally) has all the services and facilities you would expect from a luxury hotel, but what makes it special is a touch of old grandeur without being obnoxious or too much.... More 

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear MyTravelJournal1 Of the many luxury hotels to choose from in Manila, we thank you for choosing The Peninsula for your stay. We are delighted that you had a very memorable experience and that you enjoyed our service, facilities, and food. We also appreciate your kind review on TripAdvisor. My colleagues and I look forward to seeing you again soon!... More 

Manila, Philippines
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

A little to dark, some small spot lights would really make it work. I like to meet clients for a few glasses of red wine with a nice cigar. On 5th August dropped by at 5pm, glass of Pinot Noir....sorry Sir, shipment will only be Oct. This should not happen I think. Still love the hotel it's world class.

Was this review helpful? Yes
Peninsula_PMN, General Manager at The Peninsula Manila, responded to this review

Dear Keith D Thank you very much for taking the time to write a review and share your very valid concerns with us. Firstly, I would like to apologise for the poor experience you had at The Bar. We fully regret the issues you encountered, especially the unacceptable response you received from one of our staff members. I believe our... More 

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